Search results

1 – 10 of 50
To view the access options for this content please click here
Article
Publication date: 7 November 2016

Poonam Mishra, Shiv Kumar Sharma and Sanjeev Swami

The purpose of this paper is to investigate the relationship between perceived organizational politics and three levels of antecedents (i.e. organizational, work…

Abstract

Purpose

The purpose of this paper is to investigate the relationship between perceived organizational politics and three levels of antecedents (i.e. organizational, work environment and individual levels) and its consequents. It further aims to examine the relative importance of the three levels of antecedents in influencing employees’ POP. The study has been conducted at a central university in India.

Design/methodology/approach

A conceptual framework and a set of hypotheses were first developed on the basis of a review of previous studies of organizational politics (OP). A questionnaire was then developed, carrying 55 items related to eight constructs and the demographic characteristics of its respondents. Judgmental sampling was used to choose the university. The respondents were selected on the basis of convenience. Primary data were collected via a structured questionnaire from 45 faculty members at the university. The sample was made up of professors, associate professors and assistant professors from its various departments. To test the hypotheses, data were analyzed using partial least squares structural equations modeling (PLS-SEM).

Findings

The results have indicated that all the three levels of antecedents have significant impacts on POP. The antecedents of workforce diversity (the organizational level), relationship conflict (the work environment level) and a need for power (the individual level) have a significant positive impact on POP. No relationship was found between role conflict and POP. Of the three levels of antecedents, it was observed that the organizational level contributed most significantly to POP. Of the three consequences, the intention to turnover and job anxiety were found to be positively related to POP, while organizational commitment was negatively related to it.

Practical implications

The study provides managerial insights for both organizations and managers. Workforce diversity is a primary driver of POP and it is under the purview of organizations. Thus, to control the unfavorable consequences of POP, organizations must design effective policies to manage workforce diversity. Specifically, human resource processes must be formalized. Since human managers often make decisions in favor of those who are relatively homogeneous to them (homosocial reproduction), the distribution of resources and benefits is restricted to a few people only. Those who do not get their share of organizational resources perceive such acts of homosocial reproduction to be political. If policies are formalized, people have to take decisions within the boundaries of well-defined sets of rules and procedures. Those who are not homogeneous with decision-makers (the outgroup) should get a fair share of organizational resources in such a formalized environment. They neither need to play political games to gain power, nor will they perceive the organizational processes and environment to be political. It is also suggested that managers design effective development programs for enhancing the political skills of “outgroups” and minorities. This would help them to understand how to deal with political situations. Thus, the detrimental effects of employees’ political perceptions on work-related outcomes would be reduced.

Originality/value

Although a large number of studies on the antecedents and consequents of POP have been reported, the antecedents and consequences mentioned herein have never been examined previously by a single study. Four antecedents are introduced at three levels. Furthermore, in previous research, the relationships examined have treated OP either as a dependent variable or an independent variable. However, for this paper, the authors have provided a PLS-SEM-based model, which allows for simultaneous treatment of organizational politics as an independent variable in some relationships, and as a dependent variable in other relationships.

To view the access options for this content please click here
Article
Publication date: 7 March 2016

Japneet Kaur and Sanjeev Kumar Sharma

The purpose of this paper is to investigate the relationship of corporate ethical values (CEV) on the work attitudes linked to the organizational behavior of employees. It…

Abstract

Purpose

The purpose of this paper is to investigate the relationship of corporate ethical values (CEV) on the work attitudes linked to the organizational behavior of employees. It primarily focusses on examining the relationship of CEV with organizational commitment (OC) and the turnover intention (TI) of employees.

Design/methodology/approach

Study undertakes an explanatory analysis on a sample of 150 employees from large and medium scale Indian Information Technology Business Process Outsourcing firms.

Findings

Results of the study revealed significant relationships among the variables. Strong positive association has been found between CEV and commitment, whereas, contrasting result has been found with TI of employees. CEV explained 22 percent and 23 percent of variance in commitment and TI, respectively. Moreover, the relationship of ethical values and TIs has been found to be mediated through OC.

Practical implications

Study enables the managers to understand wider impact of ethics in an organization and its positive impact on employees in increasing their commitment levels. Managers should focus on the ethical aspects of conducting business to ensure that the employees are well engaged with their employer and have the least tendency to shift when given an opportunity.

Originality/value

This research attempts to bridge the gap in the existing literature by explaining relationship among variables (CEV, OC and TI) in context to the South-Asian nations, and especially India.

Details

South Asian Journal of Global Business Research, vol. 5 no. 1
Type: Research Article
ISSN: 2045-4457

Keywords

To view the access options for this content please click here
Article
Publication date: 29 April 2021

Prachi Verma, Satinder Kumar and Sanjeev K. Sharma

This article initially aims to explore the factors of every quality construct of the 5Qs model of service quality and, second, identify the significant factors affecting…

Abstract

Purpose

This article initially aims to explore the factors of every quality construct of the 5Qs model of service quality and, second, identify the significant factors affecting the total quality of e-healthcare services and its association with consumer satisfaction using a multidimensional hierarchical 5Qs model of e-healthcare service quality.

Design/methodology/approach

Questionnaire-oriented research was performed at three public hospitals of Punjab and Chandigarh. In total, 53 variables were covered in all quality constructs for data collection from the designated public hospitals. The respondents who agreed to have knowledge regarding e-Healthcare services and were availing these services were included in the study. The analysis comprised structural equation modeling technique using AMOS 21.

Findings

The outcomes suggest that the 5Qs model is more comprehensive and can be used to evaluate service quality perceptions using e-Healthcare services. The research identified 11 sub-dimensions for the five quality constructs of the 5Qs model, representing total quality, which is primary to consumer satisfaction. “Overall objectivity” and “technical objectivity” defined the quality of object. The quality of process of e-Healthcare services was characterized by “functionality,” “timeliness” and “responsiveness.” Quality of infrastructure was defined by “technical infrastructure,” “physical infrastructure,” “manpower skills” and “organizational infrastructure.” “Manner of interaction” and “timely interaction” defined the quality of interaction. The atmosphere was represented by only one factor. The results also suggest that quality of infrastructure, quality of interaction and quality of atmosphere play the most significant role in total quality leading to consumer satisfaction.

Research limitations/implications

Theoretical implications: The multidimensional hierarchical model will help the researchers study the e-Healthcare service quality in a more organized manner, and the outcomes of this study can be linked with that of future studies for more generalized application in other public hospitals. The sub-dimensions of each quality construct of the 5Qs model can be applied in private hospitals, and the hierarchical model can be tested in different industries to measure service quality perceptions of the consumer

Practical implications

The outcomes of the study can be applied in various public sector hospitals to redesign the e-Healthcare services based on consumers' perception for better consumer satisfaction and quality services. This paper identifies the role of each quality construct in e-Healthcare services for improvement in the total quality, which in turn will lead to higher satisfaction for the consumers.

Originality/value

In this study, the original 5Qs model has been used for the first time in a new instrument to understand better and design quality e-Healthcare services. The paper explores the sub-factors of each quality construct and its significance in measuring the total quality.

Details

Benchmarking: An International Journal, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1463-5771

Keywords

To view the access options for this content please click here
Article
Publication date: 18 November 2013

Sanjeev Sharma, Amrish Kumar Aggarwal and Richa Sharma

– Safety analysis has been done for thermal non-homogeneous thick-walled circular cylinder under internal and external pressure. The paper aims to discuss these issues.

Abstract

Purpose

Safety analysis has been done for thermal non-homogeneous thick-walled circular cylinder under internal and external pressure. The paper aims to discuss these issues.

Design/methodology/approach

Transition theory based on the concept of generalized principal Lebesgue strain measure has been used which simplifies the constitutive equations by prescribing a priory the order of the measure of deformation and helps to achieve better agreement between the theoretical and experimental results.

Findings

From the analysis, the paper can conclude that by introducing a suitably chosen temperature gradient, non-homogeneous compressible circular cylinder with internal and external pressure for non-linear measure is on the safer side of the design as compared to the cylinder without temperature because circumferential stresses are less for cylinder with temperature as compared to cylinder without temperature.

Practical implications

Introduction of temperature gradient leads to the idea of “Stress Saving” and minimizing the possibility of fracture of cylinder.

Originality/value

The paper shows that circumferential stresses are less for cylinder with temperature gradient as compared to cylinder at constant temperature, which leads to the idea of “Stress Saving” and minimizing the possibility of fracture of cylinder.

Details

Multidiscipline Modeling in Materials and Structures, vol. 9 no. 4
Type: Research Article
ISSN: 1573-6105

Keywords

To view the access options for this content please click here
Article
Publication date: 30 May 2013

Manoj Joshi, Apoorva Srivastava and Varun Ashwini Aggarwal

The case aims to deal with multigenerational entrepreneurship. The family business of sports goods was initiated by Yashpal Aggarwal and his friends in the 1950s. Yashpal…

Abstract

Purpose

The case aims to deal with multigenerational entrepreneurship. The family business of sports goods was initiated by Yashpal Aggarwal and his friends in the 1950s. Yashpal acquired the art of doing business and started initially with trading of sporting goods in Mumbai. Yashpal had three sons, Ashok, Ashwini and Rajesh, who ventured into sports trading business as well. After the demise of Yashpal, Ashok shifted to Jalandhar and started a manufacturing unit, producing roller skates. Ashwini, being entrepreneurial and innovative, had always desired to professionalise the business and hence started with Okini Sports. Okini Sports emerged as the first organised professional sports mall in India.

Design/methodology/approach

Based on case research, individual interviews at different levels, testing the case several times and filling the case gaps during the process to authenticate information, multiple sources of information have been used.

Findings

Businesses largely compete on the basis of available talent, competency and capability. Family businesses must be open to induct competent people within the family with the required skills to lead the company. If a family nurtures a member with requisite skills, values, to keep shareholders, key customers, and suppliers loyal to the business, then family leadership is the best option. As the business grows in dimension, differential capabilities are required to run the business competitively, hence, inducting talented individuals as professionals is a better option. A family must be realistic about the talents available internally.

Research limitations/implications

This case is restricted to sports family business entrepreneurship in the context of India, but has a great learning towards multigenerational entrepreneurship.

Originality/value

The case is original with the family in its fourth generation, the youngest looking to diversify and professionalize the business, set his family dreams of setting up the biggest sports mall in India.

Details

Journal of Chinese Entrepreneurship, vol. 5 no. 2
Type: Research Article
ISSN: 1756-1396

Keywords

To view the access options for this content please click here
Article
Publication date: 27 July 2021

Manpreet Kaur, Sanjeev Kumar and Munish Kansal

The purpose of the article is to construct a new class of higher-order iterative techniques for solving scalar nonlinear problems.

Abstract

Purpose

The purpose of the article is to construct a new class of higher-order iterative techniques for solving scalar nonlinear problems.

Design/methodology/approach

The scheme is generalized by using the power-mean notion. By applying Neville's interpolating technique, the methods are formulated into the derivative-free approaches. Further, to enhance the computational efficiency, the developed iterative methods have been extended to the methods with memory, with the aid of the self-accelerating parameter.

Findings

It is found that the presented family is optimal in terms of Kung and Traub conjecture as it evaluates only five functions in each iteration and attains convergence order sixteen. The proposed family is examined on some practical problems by modeling into nonlinear equations, such as chemical equilibrium problems, beam positioning problems, eigenvalue problems and fractional conversion in a chemical reactor. The obtained results confirm that the developed scheme works more adequately as compared to the existing methods from the literature. Furthermore, the basins of attraction of the different methods have been included to check the convergence in the complex plane.

Originality/value

The presented experiments show that the developed schemes are of great benefit to implement on real-life problems.

Details

Engineering Computations, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0264-4401

Keywords

To view the access options for this content please click here
Article
Publication date: 21 December 2020

Prachi Verma, Satinder Kumar and Sanjeev K. Sharma

This study aims to explore the different dimensions of e-healthcare ethics and their relationships, influencing the ethical concerns of the consumer in making ethical…

Abstract

Purpose

This study aims to explore the different dimensions of e-healthcare ethics and their relationships, influencing the ethical concerns of the consumer in making ethical e-healthcare choices.

Design/methodology/approach

A study was conducted at two identified major hospitals of Punjab (a private hospital) and Chandigarh (a public hospital), India providing e-healthcare services with the help of a self-administered questionnaire. The respondents were identified from the waiting areas of the selected hospitals, and only those respondents were selected for the study, who agreed to be aware of e-health services and were using them for some time. The statistical analysis was done using the structural equation modeling technique and included both exploratory and confirmatory factor analysis using SPSS 20 and AMOS 21.

Findings

Exploratory factor analysis extracted five dimensions of ethical concerns of the consumer, which include service promotion, content quality, candor, professionalism and confidentiality. The results signify that content quality plays a significant role in ethics, followed by candor, service promotion and confidentiality. However, the relationship with professionalism did not prove to be significant for the ethical concerns of the e-health consumer.

Practical implications

This research delivers a practical significance in identifying the critical dimensions of the ethical concerns of the consumer while selecting e-health services. It gives an insight into the various dimensions, which should be considered by the e-health providers while crafting e-health services to make it more ethically acceptable by the consumers.

Originality/value

By using e-health services, consumers play an active role in their health-care decisions. The consumers need to consider ethics while choosing health-care services as an ethical judgment will also be the correct judgment. This study helps in the identification of the significant dimensions for the ethical concerns of the consumers.

Details

International Journal of Ethics and Systems, vol. 37 no. 1
Type: Research Article
ISSN: 2514-9369

Keywords

To view the access options for this content please click here
Article
Publication date: 15 July 2020

Prachi Verma, Satinder Kumar and Sanjeev K. Sharma

Use of technology for quality healthcare services has developed into a new field known as “e-Healthcare services.” Healthcare providers often judge their quality of…

Abstract

Purpose

Use of technology for quality healthcare services has developed into a new field known as “e-Healthcare services.” Healthcare providers often judge their quality of services with consumer satisfaction. With e-Healthcare services, consumer satisfaction is influenced by the quality of healthcare services provided and the demographic characteristics. The purpose of the present case study is to recognize the important predictors of quality, which are significant for consumer satisfaction with e-Healthcare services by using Zineldin's 5Qs model. It also aims to find the strength of association among the predictors of consumer satisfaction and the demographic characteristics of the respondents.

Design/methodology/approach

A questionnaire-based study was conducted at a public (PGIMER, Chandigarh) and a private hospital (Fortis Hospital, Mohali) of Punjab, India, from February 2018 to March 2019. The structured, closed-ended questionnaire, to be marked on a 1–5 point Likert scale, was adapted from Zineldin's 5Qs model and was distributed to the respondents sitting in the waiting halls of the selected hospitals. The respondents comprised of both the patients and their attendants who were aware of e-Healthcare services and were using them.

Findings

The analysis identified quality of interaction, quality of hospital atmosphere and quality of object to be the key predictors of consumer satisfaction with e-Healthcare services. The results reveal a strong association between different demographic characteristics and overall consumer satisfaction with e-Healthcare services.

Practical implications

The results suggest that improvements in the quality of interaction, quality of hospital atmosphere and quality of object may result in higher consumer satisfaction with e-Healthcare services. Working on the identified dimensions of quality will help the e-Healthcare providers in identifying functional problems of e-Healthcare services and developing improvement strategies, which will also result in better health and quality outcomes. The results of this study will help the e-Healthcare providers in better segmentation of e-Healthcare consumers based on their demographic characteristics and in developing better marketing strategies.

Originality/value

This paper focuses on the quality of e-Healthcare services only and attempts to identify the quality dimensions, which leads to the satisfaction of e-Healthcare consumers. The identified quality dimensions will help in designing better e-Healthcare services and framing policies. It also highlights the association of demographic characteristics with important quality dimensions.

Details

International Journal of Health Care Quality Assurance, vol. 33 no. 6
Type: Research Article
ISSN: 0952-6862

Keywords

To view the access options for this content please click here
Article
Publication date: 15 September 2017

Vijay Chawla, Sanjeev Ahuja and Varsha Rani

The purpose of this paper is to study the fundamental solution in transversely isotropic micropolar thermoelastic media. With this objective, the two-dimensional general…

Abstract

Purpose

The purpose of this paper is to study the fundamental solution in transversely isotropic micropolar thermoelastic media. With this objective, the two-dimensional general solution in transversely isotropic thermoelastic media is derived.

Design/methodology/approach

On the basis of the general solution, the fundamental solution for a steady point heat source on the surface of a semi-infinite transversely isotropic micropolar thermoelastic material is constructed by six newly introduced harmonic functions.

Findings

The components of displacement, stress, temperature distribution and couple stress are expressed in terms of elementary functions. From the present investigation, a special case of interest is also deduced and compared with the previous results obtained.

Practical implications

Fundamental solutions can be used to construct many analytical solutions of practical problems when boundary conditions are imposed. They are essential in the boundary element method as well as the study of cracks, defects and inclusions.

Originality/value

Fundamental solutions for a steady point heat source acting on the surface of a micropolar thermoelastic material is obtained by seven newly introduced harmonic functions. From the present investigation, some special cases of interest are also deduced.

Details

Multidiscipline Modeling in Materials and Structures, vol. 13 no. 3
Type: Research Article
ISSN: 1573-6105

Keywords

To view the access options for this content please click here
Article
Publication date: 5 August 2014

Sanjeev Sharma, Ila Sahay and Ravindra Kumar

The purpose of this paper is to provide the guidance on a design and integrity evaluation of a cylinder under pressure, for which stress analysis has been done for…

Abstract

Purpose

The purpose of this paper is to provide the guidance on a design and integrity evaluation of a cylinder under pressure, for which stress analysis has been done for transversely isotropic thick-walled circular cylinder under internal and external pressure with thermal effects.

Design/methodology/approach

Transition theory has been used to evaluate plastic stresses based on the concept of generalized principal Lebesgue strain measure which simplifies the constitutive equations and helps to achieve better agreement between the theoretical and experimental results.

Findings

It can be concluded that circular cylinder with thermal effects under internal and external pressure made of isotropic material (steel) is on the safer side of the design as compared to the cylinder made of transversely isotropic material (i.e. magnesium and beryl) because percentage increase in effective pressure required for initial yielding to become fully plastic is high for isotropic material (steel) as compared to transversely isotropic material (i.e. magnesium and beryl). It can also be concluded that out of two transversely isotropic materials, beryl is better choice for design of cylinder as compared to magnesium material because percentage increase in effective pressure required for initial yielding to become fully plastic is high for beryl as compared to magnesium.

Originality/value

A detailed investigation of thermal transversely isotropic thick-walled circular cylinder under internal and external pressure has been done which leads to the idea of “stress saving” that minimizes the possibility of fracture of cylinder.

Details

Multidiscipline Modeling in Materials and Structures, vol. 10 no. 2
Type: Research Article
ISSN: 1573-6105

Keywords

1 – 10 of 50