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Article
Publication date: 10 February 2020

Jacob Guinot, Sandra Miralles, Alma Rodríguez-Sánchez and Ricardo Chiva

Based on a new management paradigm rooted on care and compassion, this study explores the consequences of compassion at work on organizational learning and firm performance.

Abstract

Purpose

Based on a new management paradigm rooted on care and compassion, this study explores the consequences of compassion at work on organizational learning and firm performance.

Design/methodology/approach

Structural equation modeling (SEM) was employed to analyze the research model by using data from two different samples.

Findings

Results confirm that compassion increases firm performance through organizational learning capability; however, compassion do not enhances directly firm performance.

Research limitations/implications

The study findings indicate that when compassion is propagated among organizational members, organizations are better able to learn so they obtain a competitive advantage that is difficult to imitate and leads to higher firm performance.

Originality/value

This study takes a step forward on literature by providing empirical evidence for a promising area of management research such is compassion in organizations.

Details

Employee Relations: The International Journal, vol. 42 no. 3
Type: Research Article
ISSN: 0142-5455

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