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Article
Publication date: 12 June 2017

Jill Booth, Jane L. Ireland, Sandi Mann, Mike Eslea and Lynda Holyoak

This study aims to explore the causes, characteristics and consequences of workplace anger expression and suppression, with an additional aim of testing the emotional dimension of…

1931

Abstract

Purpose

This study aims to explore the causes, characteristics and consequences of workplace anger expression and suppression, with an additional aim of testing the emotional dimension of Affective Events Theory.

Design/methodology/approach

Participants (n = 187) from management and non-management positions completed an event-contingent anger diary over a period of four working weeks, alongside measures on trait anger and job satisfaction.

Findings

Over 50 per cent of the sample disclosed anger-causing events. In keeping with Affective Events Theory, disposition was important, with trait anger higher in those disclosing anger-causing events. There appeared a range of factors predicting the expression of anger, with these focused primarily on individual issues and pre-existing emotion rather than work characteristics.

Originality/value

Through consideration of management and non-management workers and by using a longitudinal design, the study highlights the importance of individual factors in understanding workplace anger. It notes the value in focusing on discrete emotion. The findings offer a clear direction for future research that could assist with enhancing models of workplace emotion, particularly if the aim is to account for discrete emotions.

Details

International Journal of Conflict Management, vol. 28 no. 3
Type: Research Article
ISSN: 1044-4068

Keywords

Content available
Article
Publication date: 1 October 2006

Sandi Mann

944

Abstract

Details

Leadership & Organization Development Journal, vol. 27 no. 7
Type: Research Article
ISSN: 0143-7739

Content available
Article
Publication date: 1 November 2001

Sandi Mann

255

Abstract

Details

Leadership & Organization Development Journal, vol. 22 no. 7
Type: Research Article
ISSN: 0143-7739

Content available
Article
Publication date: 1 December 2000

Sandi Mann

478

Abstract

Details

Leadership & Organization Development Journal, vol. 21 no. 8
Type: Research Article
ISSN: 0143-7739

Keywords

Content available
Article
Publication date: 1 May 2000

Sandi Mann

73

Abstract

Details

Leadership & Organization Development Journal, vol. 21 no. 3
Type: Research Article
ISSN: 0143-7739

Keywords

Content available
Article
Publication date: 1 September 2003

Sandi Mann

252

Abstract

Details

Measuring Business Excellence, vol. 7 no. 3
Type: Research Article
ISSN: 1368-3047

Content available
Article
Publication date: 1 May 2002

Sandi Mann

412

Abstract

Details

Leadership & Organization Development Journal, vol. 23 no. 3
Type: Research Article
ISSN: 0143-7739

Keywords

Content available
Article
Publication date: 1 March 2000

Sandi Mann

77

Abstract

Details

Leadership & Organization Development Journal, vol. 21 no. 2
Type: Research Article
ISSN: 0143-7739

Keywords

Content available
Article
Publication date: 1 December 2000

Sandi Mann

99

Abstract

Details

Leadership & Organization Development Journal, vol. 21 no. 8
Type: Research Article
ISSN: 0143-7739

Keywords

Content available
Article
Publication date: 1 March 2000

Sandi Mann

268

Abstract

Details

Leadership & Organization Development Journal, vol. 21 no. 2
Type: Research Article
ISSN: 0143-7739

Keywords

1 – 10 of 176