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Article
Publication date: 28 December 2021

Ibrahim A. Elshaer and Samar Kamel Saad

This study aims to explore the dynamics of resilience in tourism and hospitality enterprises by investigating the influence of internal and external contextual factors…

Abstract

Purpose

This study aims to explore the dynamics of resilience in tourism and hospitality enterprises by investigating the influence of internal and external contextual factors (i.e. adaptive performance and institutional orientation) on the relationship between entrepreneurs’ resilience and business continuity indicators (i.e. perception of career insecurity and business exit intention).

Design/methodology/approach

In the Covid-19 pandemic context, quantitative data were collected using self-administrated questionnaires from entrepreneurs (founders of small-sized restaurants and travel agents in Egypt) using structural equation modeling.

Findings

The study reveals that entrepreneurs’ resilience under adversities directly correlates with business continuity indicators, with adaptive performance and institutional orientation functioning as mediators.

Research limitations/implications

The socio-demographic characteristics of entrepreneurs could be further investigated to observe the differences based on age, education and region. The type of business (i.e. restaurants and travel agents) could have an impact on the examined relationships. Therefore, further studies can use multi-group analysis to examine such differences between various sub-sectors of the hospitality business. Finally, the cross-sectional sample method used in this study is another limitation. In any study in which causality is inferred, longitudinal research confirms stronger inferences (Morgan & Hunt, 1994).

Practical implications

An instant implication is that entrepreneurs can take proactive actions to enhance their resilience. Entrepreneurs should seek to influence their own skills and abilities through various educational and training programs. For example, they can take advantage of business seminars, workshops and executive education courses. Entrepreneurs who have the chance of enhancing their skills in solving complex problems, identifying their strengths, managing their emotions are better able to adapt to unfavorable circumstances.

Social implications

The inhabited environment. Entrepreneurs should be institutionally oriented by building strong communications and networks with key actors and business-to-business customers. This would help entrepreneurs to understand the rules of the game, adapt to the environment, gain market legitimacy and accordingly acquire the social and financial support when hazards occur.

Originality/value

The extant literature lacks evidence about the internal and external contextual factors underlying the process of resilience in small and medium-sized enterprises and its outcomes. Research on entrepreneurship has rarely discussed the antecedents of business withdrawal. This study contributes to addressing this research gap.

目的

本研究通过考察内部和外部环境因素(即适应性绩效和制度导向)对企业家弹性与企业持续经营指标(即职业不安全感与离职意愿)。

设计

在Covid-19大流行的背景下, 采用结构方程模型, 通过对企业家(埃及小型餐馆和旅行社的创始人)的自我管理问卷收集定量数据。

研究发现

企业家逆境韧性与企业持续经营指标直接相关, 适应性绩效和制度导向发挥中介作用。

原创性/价值

现有文献缺乏中小企业弹性过程及其结果的内外部环境因素的证据。关于创业的研究很少讨论企业退出的原因。本研究有助于解决这一研究差距。

Propósito

Esta investigación explora la dinámica de la resiliencia en las empresas de turismo y hotelería mediante la investigación de la influencia de factores contextuales internos y externos (es decir, desempeño adaptativo y orientación institucional) en la relación entre la resiliencia de los emprendedores y los indicadores de continuidad empresarial (es decir, percepción de carrera inseguridad e intención de salida del negocio).

Diseño

En el contexto de la pandemia de Covid-19, se recopilaron datos cuantitativos mediante cuestionarios autoadministrados de empresarios (fundadores de pequeños restaurantes y agentes de viajes en Egipto) utilizando modelos de ecuaciones estructurales.

Hallazgos

El estudio revela que la resiliencia de los emprendedores ante las adversidades se correlaciona directamente con los indicadores de continuidad del negocio, con el desempeño adaptativo y la orientación institucional funcionando como mediadores.

Originalidad/valor

La literatura existente carece de evidencia sobre los factores contextuales internos y externos que subyacen al proceso de resiliencia en las pequeñas y medianas empresas y sus resultados. La investigación sobre el espíritu empresarial rara vez ha discutido los antecedentes de la retirada de empresas. Este estudio contribuye a abordar esta brecha de investigación.

Article
Publication date: 12 August 2021

Marwa Ghanem, Ibrahim Elshaer and Samar Saad

This study aims to address the absence of a thorough understanding of commitment in tourism public-private partnerships (PPP) by exploring antecedents of PPP commitment…

Abstract

Purpose

This study aims to address the absence of a thorough understanding of commitment in tourism public-private partnerships (PPP) by exploring antecedents of PPP commitment and their underpinning relationships in regard to the destination management system (DMS).

Design/methodology/approach

An empirical investigation of the case of the Egyptian DMS, a PPP which was forsaken by the government partner and which subsequently failed. Qualitative and quantitative approaches are used for a comprehensive overview of the researched phenomena pertaining to external and internal stakeholders.

Findings

The results indicated that stakeholder management, relational capital, perceived benefits and stakeholder capabilities could influence intentions to commit to a tourism PPP project. Also, the latter three factors were found to mediate the relationship between stakeholder management and long-term PPP commitment. The results also shed light on the important aspects of non-contractual, interpersonal relationships between internal and external PPP stakeholders.

Originality/value

This research pioneers inquiries on the commitment of Tourism PPP/DMS projects and its possible drivers in a non-Western context. Also, this study contributes to knowledge by exploring the relationship within and between internal (partners) and external (e.g. local service providers) stakeholder groups and provided evidence on the crucial role of both on long-term PPP commitment and success. The current study has a few significant contributions to the PPP literature regarding the commitment and success of PPP in the complicated environments in which tourism PPP projects are operated. Moreover, this study offers essential information and practices for improving partner relationships with external stakeholders.

目的

本研究通过探讨PPP承诺的前因及其相互关系, 解决了对旅游公私合作伙伴关系(PPP)中的承诺缺乏透彻了解的问题。

设计/方法/方法

经验证据来自埃及目的地管理系统(DMS)的经验, 在这种情况下, 旅游PPP由于公共部门放弃了该项目而失败。采用混合方法来全面理解主题, 分析内部(合作伙伴)和外部(例如旅游提供商)利益相关者的观点。

结果

结果表明, 利益相关者的管理, 关系资本, 可感知的收益和利益相关者的能力可能会影响致力于旅游PPP项目的意图。另外, 发现后三个因素可以调解利益相关者管理与长期PPP承诺之间的关系。结果还阐明了内部和外部PPP利益相关者之间非合同, 人际关系的重要方面。

原创性/价值

这是第一个研究旅游PPP/DMS项目的承诺及其在非西方背景下的驱动力的研究。此外, 这项研究还通过探索内部(合作伙伴)与外部(例如本地服务提供商)利益相关者群体之间以及两者之间的关系, 为知识做出了贡献, 并提供了证据证明两者在长期PPP承诺和成功中都发挥着关键作用。当前的研究对PPP文献在PPP在旅游PPP项目运行的复杂环境中的承诺和成功做出了重要贡献。此外, 这项研究提供了必要的信息和实践, 以改善与外部利益相关者的合作伙伴关系。

Propósito

este estudio aborda la ausencia de una comprensión profunda del compromiso en las asociaciones público-privadas (APP) de turismo al explorar los antecedentes del compromiso de las APP y sus relaciones subyacentes.

Diseño/metodología/enfoque

la evidencia empírica se deriva de la experiencia del sistema de gestión de destinos (DMS) egipcio, un caso en el que una APP de turismo fracasó debido al abandono del proyecto por parte del sector público. Se adopta un enfoque de métodos mixtos para comprender de manera integral el tema, analizando las perspectivas de los interesados internos (socios) y externos (por ejemplo, proveedores de turismo).

Hallazgos

los resultados indicaron que la gestión de las partes interesadas, el capital relacional, los beneficios percibidos y las capacidades de las partes interesadas podrían influir en las intenciones de comprometerse con un proyecto de APP de turismo. Además, se encontró que los últimos tres factores median la relación entre la gestión de las partes interesadas y el compromiso de APP a largo plazo. Los resultados también arrojaron luz sobre los aspectos importantes de las relaciones interpersonales no contractuales entre las partes interesadas internas y externas de las APP.

Originalidad/valor

este es el primer estudio que investiga el compromiso de los proyectos de PPP/DMS de turismo y sus posibles impulsores en un contexto no occidental. Además, este estudio contribuye al conocimiento al explorar la relación dentro y entre los grupos de partes interesadas internos (socios) y externos (por ejemplo, proveedores de servicios locales), y proporcionó evidencia sobre el papel crucial de ambos en el compromiso y el éxito de las APP a largo plazo. El presente estudio tiene algunas contribuciones significativas a la literatura sobre APP con respecto al compromiso y el éxito de las APP en los entornos complicados en los que se operan los proyectos de APP de turismo. Además, este estudio ofrece información y prácticas esenciales para mejorar las relaciones de los socios con las partes interesadas externas.

Article
Publication date: 16 August 2021

Nael Alqtati, Jonathan A.J. Wilson and Varuna De Silva

This paper aims to equip professionals and researchers in the fields of advertising, branding, public relations, marketing communications, social media analytics and…

Abstract

Purpose

This paper aims to equip professionals and researchers in the fields of advertising, branding, public relations, marketing communications, social media analytics and marketing with a simple, effective and dynamic means of evaluating consumer behavioural sentiments and engagement through Arabic language and script, in vivo.

Design/methodology/approach

Using quantitative and qualitative situational linguistic analyses of Classical Arabic, found in Quranic and religious texts scripts; Modern Standard Arabic, which is commonly used in formal Arabic channels; and dialectical Arabic, which varies hugely from one Arabic country to another: this study analyses rich marketing and consumer messages (tweets) – as a basis for developing an Arabic language social media methodological tool.

Findings

Despite the popularity of Arabic language communication on social media platforms across geographies, currently, comprehensive language processing toolkits for analysing Arabic social media conversations have limitations and require further development. Furthermore, due to its unique morphology, developing text understanding capabilities specific to the Arabic language poses challenges.

Practical implications

This study demonstrates the application and effectiveness of the proposed methodology on a random sample of Twitter data from Arabic-speaking regions. Furthermore, as Arabic is the language of Islam, the study is of particular importance to Islamic and Muslim geographies, markets and marketing.

Social implications

The findings suggest that the proposed methodology has a wider potential beyond the data set and health-care sector analysed, and therefore, can be applied to further markets, social media platforms and consumer segments.

Originality/value

To remedy these gaps, this study presents a new methodology and analytical approach to investigating Arabic language social media conversations, which brings together a multidisciplinary knowledge of technology, data science and marketing communications.

Article
Publication date: 20 March 2018

Ilhem Ghodbane, Rochdi Kherrrat, Saida Zougar, Rim Lamari, Redouane Haddadji and Mohamed Saleh Medjram

The purpose of this work is to explore electrical properties of an electrochemical sensor designed for the detection of malachite green (MG) present in an aqueous solution.

Abstract

Purpose

The purpose of this work is to explore electrical properties of an electrochemical sensor designed for the detection of malachite green (MG) present in an aqueous solution.

Design/methodology/approach

The present sensor consists in the spatial coupling of a polymeric membrane and an ion-sensitive electrode (platinum electrode). The preparation of the polymeric membrane involves the incorporation of an ionophore (D2HPA), a polymer (polyvinylchloride [PVC]) and a plasticizer (dioctyl phthalate [DOP]). Several techniques have been used to characterize this sensor: the cyclic voltammetry, the electrochemical impedance spectroscopy and the optical microscopy. The sensibility, the selectivity and the kinetic study of a modified platinum electrode have been evaluated by cyclic voltammetry.

Findings

The obtained results reveal the possibility of a linear relationship between the current of reduction peaks and MG concentration. A linear response was obtained in a wide-concentration range that stretches from 10−5 to 10−13 mol L−1, with a good correlation coefficient (0.976) and a good detection limit of 5.74 × 10−14 mol L−1 (a signal-to-noise ratio of 3). In addition, the voltammetric response of modified electrode can be enhanced by adding a layer of Nafion membrane. Under this optimal condition, a linear relationship was obtained, with a correlation coefficient of 0.986 and a detection limit of 1.92 × 10−18 mol L−1.

Originality/value

In the present research, a convenient, inexpensive and reproducible method for the detection of MG was developed. The developed sensor is capable of competing against the conventional techniques in terms of speed, stability and economy.

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