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The purpose of this paper is to explore the factors that influence the improvement of productive work behaviour (PWB) in the dynamic, ergonomic nature.

The analytic hierarchy process (AHP) is used, in experiment 1, to select and prioritise the most relevant criteria for improvement of PWB. A multi-criteria method is used to analyse and compare the importance of four main criteria and 16 sub-criteria identified from previous studies. The structural equation modelling (SEM) is also used to validate the findings of experiment 1.

This study revealed that not all criteria are considered important for improving PWB. Flexibility and job specifications were the top-scored criteria. These criteria collectively accounted for more than 65% of the four studied criteria. The SEM emphasised the significance of flexibility and job description of the changing dynamics of organisational regulation during the contemporary economic and managerial turmoil.

This study explored the criteria required to improve PWB. The findings recommend that future studies should be designed to identify new elements and add new criteria and test the newly introduced variables at a physical workplace after the outbreak ends.

Knowledge of the differential impacts of the criteria on the performance of PWB govern decision-makers in private and governmental organisation, especially at such times of economic turmoil and need for innovative strategies.

Few studies have explored workplace behaviour and the environment in the government sector. Therefore, the focus of this study is the comprehensive coverage of workplace behaviour and the criteria influencing its productivity before and during the coronavirus outbreak.

Past studies of lean have failed to sufficiently address the importance of social factors for successful lean implementations. This paper aims to broaden and deepen the understanding of lean as a socio-technical paradigm by conceptualizing lean implementation as an organizational change process.

This study draws on the organizational sense-making literature to conceptualize and validate lean implementation as an organizational change process that necessitates a focus on the ability of organizational actors to construct a shared meaning of lean. This study posit that this shared understanding shapes the collective behaviour and attitudes of people towards a future desired organizational state such as a successful implementation of lean. Survey data were collected from various manufacturing and services firms to test the hypothesis derived from literature using a structural equation modelling approach.

The mutual social interactions of organizational actors contribute to an enabling lean organizational attitude that has a dominant effect on the lean practices of employee involvement, internal technical practices, supplier and customer management. This study also established boundary conditions for these relationships by identifying firm size as a moderating variable.

The findings establish a supportive organizational attitude as an antecedent for lean implementation, which goes beyond the current socio-technical characterization of lean management. This conceptualization draws the attention of researchers and practitioners towards the critical role of the cooperative behaviours of organizational actors in lean implementations.

The statistical results add a novel perspective to the discourse on the social dimension of lean implementation by conceptualizing and validating lean management as a combination of organizational attitude and the process facilitators comprising of employee empowerment, internal technical practices, supplier and customer management.

This paper aims to assess the ways through which the concept of health, safety and environment (HSE) is perceived by workers in the United Arab Emirates (UAE) oil and gas industry. The study focused on different aspects of the HSE culture and how employees with and without leadership responsibilities differed in their conceptualization of HSE culture.

Semi-structured interviews were conducted for 30 staff of the state-owned Abu Dhabi National Oil Company in the UAE. The interviewees were purposively selected which included both those in leadership and non-leadership roles.

The findings revealed that the interviewees viewed HSE culture as a descriptive term, a causal phenomenon, a systemic approach or a legal requirement/obligation. Interviewees in the production and maintenance units mentioned safety most often. Employees and managers exhibited negligible differences in their usage of the HSE culture concept. Managers predominantly featured in the narratives as important drivers of HSE culture. Physical conditions, behavior and procedures, management, competence and collaboration emerged as important components of a sound HSE culture.

To enable better communication and subsequent improvement of the HSE culture, an analogical HSE culture “vehicle” was developed in the study. The vehicle is a novel illustration based on the key roles of managers and employees, as well as the main components of a sound HSE culture.

This paper tracks the network of actors participating in the initial implementation of a “Lean management” system, in order to identify associations between human and non-human participants conducive to successful adoption of the system.

The perspective of actor–network theory (ANT) helps reveal the complex dynamics at play in a “Lean” intervention at a manufacturing firm. It allows to identify key actors (human and non-human), as well as the possible associations between them, and helps produce network diagrams to track the changes in actors' roles and in network coherence over time.

Through a network analysis, the study charts the complexity of the process of Lean intervention, by accounting for the distinct possibility that actors' roles may shift over time, as they engage and disengage with the proposed intervention, until they fully cohere into a new system. Based on this, it derives a conceptual model to describe relevant factors for successful implementation of Lean improvement projects.

The ANT perspective affords new insights into Lean Management systems implementation, by highlighting associations between human and non–human actors. This novel focus suggests corresponding management guidelines and reflective practices for successful intervention.

Despite the wide recognition of enterprise resource planning’s (ERP’s) multiple uses, little research has examined the internal forces that influence success after ERP implementation in the service industry. This study aims to identify the factors influencing post-implementation ERP capabilities (PERPC) and improving post-implementation sustainability and user satisfaction (PERPSUS). Exploratory factor analysis (EFA) and confirmatory factor analysis (CFA) are used for this, with advance managed outsourced solutions (AMOS) and an entanglement view of all firm ERP users.

A theoretical model is created to explain internal organizational factors impacting post-implementation ERP sustainability and user satisfaction. Data were collected from 152 executive ERP users in two organizations in the UAE. Two CFA models were created.

The results show that adoption by internal organizational forces leads to more sustainable post-implementation ERP. A 69 per cent variance in user satisfaction and post-implementation ERP sustainability was found through a PERPC model and its dimensions, which are significantly highly correlated.

ERP professionals and stakeholders believe that identification of ERP capabilities (ERPCs) and user satisfaction must be multi-dimensional.

CIOs and ERP professionals could use these results to increase the success of ERP in the service industry, and they can support the inclusion of post-implementation ERP practices.

Using AMOS, this paper explores the role of ERPCs in system sustainability and user satisfaction in the service sector, utilizing stakeholder perspectives and an entanglement view of ERP users in the service industry.

Despite the importance of post-implementation activities to support the success of an enterprise resource planning (ERP) system, there has been a lack of research into the factors that influences post-implementation success. Accordingly, this paper aims to present a case study on a public service organization operating in an emerging market economy, namely, the United Arab Emirates in the ERP post-implementation phase to understand the internal forces within the organization that influences ERP system success.

A qualitative method using focus group discussions (FGDs) was conducted based upon IT data from the firm and interviews with IT staff, business users and executive management to identify system users’ perceptions in post ERP.

The authors posit that the internal organizational forces of ongoing support, system user interactions and stakeholder views significantly affect post-implementation capabilities and user satisfaction.

IT professionals and stakeholders believe that identification of the factors determining post-implementation ERP capabilities and user satisfaction should not be limited to specific practices.

This study provides insights that can assist CIOs and ERP professionals in the service industry to examine the extent of obstructions to post-implementation capabilities that will impact system user satisfaction.

Use of FGDs to explore the impact of ERP capabilities upon system user satisfaction in the service sector. The study is one of the first that utilizes Technological frames of reference (TFR) theory in studying ERP post-implementation.

The purpose of this paper is to investigate the impact of reciprocity in privacy settings on the compromises and losses in utility encountered by users. The authors base our study on WhatsApp because of the inherent reciprocity in its privacy settings to understand users’ preferences and reasoning in choosing a particular setting in light of its reciprocal consequence.

The authors present a qualitative study whereby we conducted a series of in-depth interviews with 15 individuals, representing a range of ages, nationalities, work experience and WhatsApp usage frequency. The interviews were semi-structured and thematic analysis was employed.

The results showed that reciprocity has a strong influence on privacy choices, and users over time adjusted their settings continuously in various ways to balance the overall utility of the application and their privacy. Type of contacts, usage frequency and underlying intent in using the application significantly impact privacy choices.

The findings recommend improved design for Mobile Instant Messaging that enables flexible privacy configurations that can be controlled separately for different groups and for individual contacts.

The paper provides original insights into how reciprocity affects the utility of the application and the privacy choices of the users. The investigation is unique in that the authors know of no other study that looked into the notion of reciprocity and how it affects users’ privacy choices and preferences when built in to Mobile Instant Messaging applications. Overall, the authors believe that this paper adds significantly to a growing body of research on privacy and social media.

This paper responds to calls from the literature for research identifying the difference between the effect of internal agents and external agents, such as customers, suppliers and government on sustainable supply chain management (SSCM). The paper also determines whether there is a dynamic or interactive relationship between the two types of agents.

Activity theory was used as the theoretical framework for understanding how internal and external agents affected both SSCM motivation and facilitation and possible interactions between the two. A cluster analysis identified how internal and external agents affected SSCM initiatives, interactions, the conditions under which this occurs and the mechanisms of this effect.

Internal and external agents differ in the type, sequence and diversity of their effect on SSCM. While external agents had both an SSCM motivating and facilitation effect, internal agents only had a facilitating effect. Customers were only a significant SSCM motivation in 35% of the cases. Government regulations had a dynamic effect, changing from motivation to facilitation as the SSCM initiative developed. External agent SSCM motivation and facilitation were more internalized in organizations which were more internationally oriented.

Local institutional frameworks motivate and facilitate SSCM initiatives, while head office initiatives and international best practice agencies encourage an integrated combination of external agent motivation and facilitation and internal facilitation.

The findings extend the SSCM literature by identifying the processes of agent SSCM motivation and facilitation, the dynamic nature of agent SSCM effects and the mechanism through which externally motivated and facilitated SSCM becomes internalized.

The purpose of this paper is to understand the implications of psychological contract on employees’ intention to leave and their relationship with employee commitment and satisfaction. The study focuses on measuring these attributes in the United Arab Emirates’ (UAE) multicultural workforce.

Data were collected from a total of 373 employees from government, semi-government and private organizations covering different hierarchical levels across various industries. Structural equation modeling was used to test the predicted relationship.

The study reveals that the relational component of psychological contracts plays a significant role in developing strong employer–employee relationships and reducing employee intentions to leave the organization. The study has also demonstrated the partial mediation effect of organizational commitment and employee satisfaction between the independent and dependent variables. Finally, our finding stresses the moderating effect of gender and citizenship demographics on the relationships between the independent and dependent variables.

A limitation of this study was the fact that data collection was conducted in the context of economic crisis which is accompanied by downsizing of organizations. Another factor being the survey is restricted to the UAE which limits the generalizability of the results outside the region.

As little is known about the potential effect of psychological contracts on the intention to leave in the Middle Eastern context, this paper is expected to provide empirical evidences that will make significant contributions to the employee engagement literature in the Middle Eastern contexts.

The paper aims to introduce the Islamic “legal system of Shari'ah laws and ethics” and its process of resolving ethical quandaries as applied in the field of information ethics (IE).

The paper first introduces some of the intricacy of the Islamic Shari'ah laws and ethics and then to reason its applicability in the field of IE, a scenario is discussed to illustrate how Islamic legal maxims maybe implemented to arrive at a moral judgment.

The discussed scenario shows glimpses of the Shari'ah laws and reasoning processes of the Islamic ethical methodology for deriving moral judgment as used in the Muslim world to bring benefits and repel harms. The system respects both collective and individual's perspectives and can be conceived as being a synthesis between deontological, consequentialist and virtue ethics theories.

The paper is sufficient to give the reader a feel for its potential to encourage further research in the area of resolving ethical issues, specifically for those who are calling for universal ethical theories to avoid moral imperialism.

Ethical researchers have gone back in history as far as Aristotle and Descartes to address ethical issues arising from the development and application of information and computer technologies. One area of ethics rarely touched by ethical theorists is the religious laws and ethics of Islam. The paper introduces Islam and its sources of knowledge, which are the foundation for a large set of legal maxims used to govern ethical decisions.