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The objective of this article is to propose a panel of management performance evaluation indicators at operator level. This panel would be the tool to be made available to an observatory that should be set up by regulation. The proposal comes at the right time given that Morocco is planning a major reform of the sector very soon. A framework law has already been promulgated for this purpose (Law 51-21 relating to the reform of public establishments).

The proposed panel is the result of (1) a review of the literature dealing with public management theories, in particular those relating to industrial and commercial public services and whose character is captive. The management of the latter requires a great deal of caution to preserve their economic balance and consequently their sustainability. (2) A review of experiences of countries is chosen because of contextual their similarities with Morocco like France having a similar legal background, Tunisia and Algeria chosen for geographical and economic similarities. The British experience is also discussed for what it represents as a liberal model in the management of public water and sanitation services, as opposed to the German model also studied and which stands as the only country where the management of public services has almost always been a communal prerogative. The analysis of these models has made it possible to identify management evaluation practices that could be adapted to the Moroccan context. (3) Research work by practitioners and reports from specialized international institutions (International Water Association [IWA]). (4) A critical analysis of a multitude of management and activity reports from 12 autonomous authorities and 4 private delegates covering 16 million inhabitants of the urban environment. A total of 15 indicators are developed. They aim to assess the effectiveness of management in terms of saving drinking water and preserving the natural environment from the pollution of water resources.

Approximately, 15 indicators for assessing water resource management in public water and sanitation services are proposed. These indicators relate to the efficiency of pipe networks, the performance of storage systems and losses in users' homes. Indicators specific to liquid sanitation systems, particularly with regard to the control of wastewater overflows into the public highway and their treatment before discharge into the natural environment, are also proposed.

The application of the results of this research could be confronted with its appropriation by the operators. Indeed, the investment involved in setting up the proposed evaluation system, as well as the conflict of interest that may arise in the process of formalizing and standardizing the system at the national level, may slow down the process of setting it up.

In practice, the implementation of a system for evaluating the performance of water resource management in public drinking water and liquid sanitation services would make it possible to optimize the volume of water to be mobilized. Substantial savings are expected both at the level of the resource itself and at the level of the investments that accompany the realization of the mobilization and distribution infrastructures. These savings will be very useful for the creation of other similar services and to serve more people.

The distribution of drinking water and liquid sanitation is a vital human need. These services are extremely captive. They are key factors in the socioeconomic development of the territory and the citizen. The impact is transversal and affects the lifestyle of the populations. On the one hand, it favors the sedentarization of the populations and on the other hand, preserves their health by fighting against the diseases of water origin. In addition, the comfort that it provides in the daily life of users is highly coveted when they are delivered in a modern way and arranged with modern technologies.

The regulation of public drinking water and liquid sanitation services in Morocco is the weakest link in the sector. The Ministry of the Interior is legally responsible for setting up a standard system for evaluating the management of these services to fill this gap (organic law 113-14 on municipalities). Unfortunately, this initiative is not yet underway. The opportunity to apply the results of this research is well timed. Morocco plans to launch a global reform of the sector starting in 2022–2023 (Law 50-21 on the reform of public institutions).

Designers of mobile applications have long understood the importance of users’ preferences in making the user experience easier, convenient and therefore valuable. The cultural aspects of groups of users are among the key features of users’ design preferences, because each group’s preferences depend on various features that are culturally compatible. The process of integrating culture into the design of a system has always been an important ingredient for effective and interactive human computer interface. This study aims to investigate the design of a mobile health (mHealth) application user interface (UI) based on Arabic culture. It was argued that integrating certain cultural values of specific groups of users into the design of UI would increase their acceptance of the technology.

A total of 135 users responded to an online survey about their acceptance of a culturally designed mHealth.

The findings showed that culturally based language, colours, layout and images had a significant relationship with users’ behavioural intention to use the culturally based mHealth UI.

First, the sample and the data collected of this study were restricted to Arab users and Arab culture; therefore, the results cannot be generalized to other cultures and users. Second, the adapted unified theory of acceptance and use of technology model was used in this study instead of the new version, which may expose new perceptions. Third, the cultural aspects of UI design in this study were limited to the images, colours, language and layout.

It encourages UI designers to implement the relevant cultural aspects while developing mobile applications.

Embedding Arab cultural aspects in designing UI for mobile applications to satisfy Arab users and enhance their acceptance toward using mobile applications, which will reflect positively on their lives.

The paper aims to study the applicability of Lefebvre's everyday life theory “production of space” in Sheraton's in-between spaces upon local residents' daily practices. Space as Lefebvre said is a result and cause, product and producer. Sheraton District, Cairo comprises lots of underutilized spaces between buildings. The in-between spaces have great potentials for accommodating diverse activities. The present study addresses the phenomenon of in-between spaces in this district. It is argued that in-between spaces can be developed to realize better functional and symbolic values, as the users attach special meanings based on users' everyday living.

The study adopts a qualitative approach to investigate the above relationship on the mentioned district. The study devises direct observation to investigate people's behavioral patterns in such appropriated areas to analyze them in the light of preceding literature.

The study concludes that people's everyday practices could re-invent the in-between spaces by realizing new functions and meanings in dynamic and creative ways. That experience can apply to other underutilized spaces in the district and the city toward improving the built environment and the quality of residents' life.

Finally, it is important to note that the findings of the study are limited to the studied context. Undertaking similar studies to other in-between spaces in Cairo, in other Egyptian cities or other countries may yield different findings. It may be equally interesting to study the means of adaptation in other underutilized urban spaces, such as those found underneath bridges, underneath buildings and on the rooftops.

The main aim of the present study is to examine the impact of everyday practices on the appropriation of a transformed in-between space in the aforementioned district, and the extent to which that may improve in-between spaces' role toward the local community, in order to promote such approach for developing many underutilized in-between spaces in the area. Toward realizing this goal, the study begins with a theoretical background about everyday life. Then, the paper addresses the theory of space appropriation. The outcome is then empirically investigated in relation to one transformed in-between space in Sheraton District, Cairo.