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Article
Publication date: 1 April 2002

M. Afzalur Rahim, Clement Psenicka, Panagiotis Polychroniou, Jing‐Hua Zhao, Chun‐Sheng Yu, Kawai Anita Chan, Kwok Wai Yee Susana, Maria G. Alves, Chang‐Won Lee, Sahidur Ralunan, Shameema Ferdausy and Rene van Wyk

The study investigated the relationships of the five dimensions of emotional intelligence: self‐awareness, self‐regulation, motivation, empathy, and social skills of…

Abstract

The study investigated the relationships of the five dimensions of emotional intelligence: self‐awareness, self‐regulation, motivation, empathy, and social skills of supervisors to subordinates' strategies of handling conflict: problem solving and bargaining. Data (N = 1,395) for this study were collected with questionnaires from MBA students in seven countries (U.S., Greece, China, Bangladesh, Hong Kong and Macau, South Africa, and Portugal). Psychometric properties of the measures were tested and improved with exploratory and confirmatory factor analysis and analysis of indicator and internal consistency reliabilities, and the hypotheses were tested with a structural equations model for each country. Results in the U.S. and in the combined sample provided support for the model which suggests that self‐awareness is positively associated with self‐regulation, empathy, and social skills; self regulation is positively associated with empathy and social skills; empathy and social skills are positively associated with motivation; which in turn, is positively associated with problem solving strategy and negatively associated with bargaining strategy. Differences among countries in these relationships are noted and implications for organizations discussed.

Details

The International Journal of Organizational Analysis, vol. 10 no. 4
Type: Research Article
ISSN: 1055-3185

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