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Article
Publication date: 22 January 2021

Saeed Pahlevan Sharif, Navaz Naghavi, Fon Sim Ong, Hamid Sharif Nia and Hassam Waheed

The purpose of this paper is to examine the relationship between consumers' satisfaction with their health insurance and quality of life (QoL), the mediating role of…

Abstract

Purpose

The purpose of this paper is to examine the relationship between consumers' satisfaction with their health insurance and quality of life (QoL), the mediating role of perceived financial burden in this relationship, as well as the moderating effect of external locus of control (LoC) on the relationship between perceived financial burden and QoL among cancer patients.

Design/methodology/approach

A cross-sectional design was employed in order to collect quantitative data by means of a self-administrated questionnaire. Participants consisted of 387 conveniently selected consumers diagnosed with cancer in Iran. Furthermore, the questionnaire was translated into Persian using a forward–backward method. The model was tested using partial least squares structural equation modeling (PLS-SEM).

Findings

The results indicate that the more satisfied patients are with their health insurance, the higher QoL they experience, and this relationship is explained through reducing perceived financial burden in terms of direct and indirect costs of the disease. Although external LoC belief is negatively related to QoL, it buffers the negative association between financial burden and QoL.

Practical implications

Reducing the disparity between consumers' expectation and perception of the comprehensiveness of health insurance policies may relieve consumers' anxiety stemming from financial worries.

Originality/value

This paper fills a gap in the literature where consumers' perception about quality of insurance and its relationship with their QoL has received little attention so far.

Details

International Journal of Social Economics, vol. 48 no. 4
Type: Research Article
ISSN: 0306-8293

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Article
Publication date: 22 June 2018

Saeed Pahlevan Sharif and Ken Kyid Yeoh

This paper aims to investigate the effect of excessive use of social networking sites on online compulsive buying, and whether this effect is mediated by the dimensions of…

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Abstract

Purpose

This paper aims to investigate the effect of excessive use of social networking sites on online compulsive buying, and whether this effect is mediated by the dimensions of money attitude (i.e. power-prestige, distrust and anxiety) in young Malaysian adults.

Design/methodology/approach

A correlational cross-sectional, questionnaire-based design was adopted. A total of 1,155 university students completed an online survey. A parallel multiple mediator model was then developed and tested using covariance-based structural equation modeling.

Findings

Excessive use of social media had a positive effect on money attitude dimensions and online compulsive buying. Also, power-prestige and anxiety dimensions of money attitude mediated the positive effect of excessive use of social networking sites on online compulsive buying.

Practical implications

Several implications for the parents of young adults, institutions of higher learning as well as banks that provide services to these youths have been suggested.

Originality/value

Little is known about the effect of excessive use of social media on compulsive online buying and the mechanisms behind it. This study contributes to the literature by testing the mediating role of money attitude in the effect of use of social networking sites on online compulsive buying.

Details

Young Consumers, vol. 19 no. 3
Type: Research Article
ISSN: 1747-3616

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Article
Publication date: 20 May 2021

Long She, Ratneswary Rasiah, Hassam Waheed and Saeed Pahlevan Sharif

This study aims to examine the mediating role of online compulsive buying in the association between excessive use of social networking sites (SNS) and financial…

Abstract

Purpose

This study aims to examine the mediating role of online compulsive buying in the association between excessive use of social networking sites (SNS) and financial well-being among Chinese young adults.

Design/methodology/approach

A sample of 539 SNS users and active online shoppers (M age = 20.32 years, SD age = 2.11) completed an online survey questionnaire measure of excessive use of SNS, online compulsive buying and financial well-being. Covariance based-structural equation modelling was used to assess the measurement model and the proposed mediation model.

Findings

Results indicated that excessive use of SNS was positively related to online compulsive buying behaviour and financial anxiety. Also, the results showed that online compulsive buying mediated the positive relationship between excessive use of SNS and financial anxiety.

Practical implications

Several implications were suggested and discussed to enhance the levels of financial well-being among youths by tackling their problematic behaviour such as excessive SNS usage and online compulsive buying.

Originality/value

The findings of this study contribute to the limited body of knowledge in the area of financial well-being and further improves our understanding of the effect of the excessive use of SNS on financial well-being and the mechanism behind it.

Details

Young Consumers, vol. 22 no. 2
Type: Research Article
ISSN: 1747-3616

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Article
Publication date: 6 April 2020

Saeed Pahlevan Sharif, Navaz Naghavi, Hamid Sharif Nia and Hassam Waheed

The purpose of this paper is to investigate whether financial distress explains the relationship between financial literacy and quality of life (QoL) among consumers who…

Abstract

Purpose

The purpose of this paper is to investigate whether financial distress explains the relationship between financial literacy and quality of life (QoL) among consumers who have faced life-threatening cancer. To extend this line of research, the moderating role of social supports in the relationship between financial distress and QoL is examined.

Design/methodology/approach

A cross-sectional survey was utilized to collect quantitative data through a self-administered questionnaire. A total of 223 consumers diagnosed with cancer in Iran participated in the study by means of a convenience sampling technique. Using a forward–backward method the questionnaire was translated from English into Persian.

Findings

The findings highlight the importance of financial literacy in managing direct and indirect costs of chronic diseases that in turn can improve consumers' QoL. Moreover, while perceived social support improves QoL of consumers diagnosed with cancer, it strengthens the negative association between financial distress and QoL. Consequently, solely receiving of emotional support from acquaintances with no financial support might be bothersome.

Practical implications

The findings highlight the need for interventions that target financial literacy and perceived financial distress for consumers with chronic diseases. These consumers can benefit from interventions that offer support based on accurate assessments of their needs and priorities.

Originality/value

The present study is the first of its kind to highlight the importance of financial literacy in improving the QoL of consumers with chronic diseases.

Details

International Journal of Bank Marketing, vol. 38 no. 5
Type: Research Article
ISSN: 0265-2323

Keywords

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Article
Publication date: 19 December 2019

Saeed Pahlevan-Sharif, Paolo Mura and Sarah N.R. Wijesinghe

This paper aims to present a systematic review of tourism articles using qualitative online methods. By focussing on tourism journals, this work explores the paradigmatic…

Abstract

Purpose

This paper aims to present a systematic review of tourism articles using qualitative online methods. By focussing on tourism journals, this work explores the paradigmatic beliefs, methodological approaches and methods underpinning tourism qualitative online research.

Design/methodology/approach

This review was conducted systematically by following the reporting checklist of the preferred reporting items for systematic reviews and meta-analyses by the Centre for Reviews and Dissemination.

Findings

Overall, this systematic review indicates that the ontological and epistemological beliefs guiding online research are not clearly expressed by tourism scholars. It also shows that the possibility of using the internet for more interactive and participatory forms of research has not been fully explored by tourism scholars.

Research limitations/implications

This paper expands tourism scholars’ awareness of the range of qualitative approaches/methods available by suggesting additional research instruments that could replace or complement the traditional ones. However, by selecting only indexed journal papers, other sources of publications, such as papers published in non-Scopus and non-Web-of-Science journals, books, book chapters and conference papers, were not included in the current review.

Originality/value

This work emphasizes the important role of cyberspace in facilitating virtual interactions between researchers and participants in the co-construction of qualitative empirical material.

研究主旨

本文运用了互联网在线定性管理方法对旅游管理进行了具体及系统的评估。通过关注旅游期刊, 本文探索旅游在线定性管理的规范模式和方法研究。

研究方法

本文依据评审和传播中心的系统鉴定标准(PRISMA)进行深入的分析和探索。

研究成果

目前的旅游学术研究并未明确诠释或指导互联网对旅游管理的在线评估, 及其本体论和认知理念。利用互联网进行旅游评估的探索, 提升相关互动性和参与性都将成为旅游管理的潜在发展方向。

研究意义/局限性

在现有定性管理方法的基础上, 本文提出可用于替代或补充传统研究方法的在线虚拟互动评估模式, 并开扩了学术界对旅游定性鉴定的新方法和认识。但是, 本文的研究主体仅为有索引的旅游学术期刊 (如:Scopus indexed journals), 非索引的研究期刊和发表文献, 如书籍, 探讨会文稿都不包括在本文研究范围内。

研究专有价值

本文构建了互联网在线定性管理的模式, 并强调了现代网络在促进管理研究人员和相关参与者之间虚拟互动中所扮演的重要角色

關鍵字

在线方法, 定性方法, 旅游, 自反 性, 互联网人种学

Propósito

Este artículo presenta una revisión sistemática de artículos de turismo que emplean métodos cualitativos en línea. Al centrarse en las revistas de turismo, este trabajo explora las creencias paradigmáticas, los enfoques metodológicos y los métodos que sustentan la investigación cualitativa en línea del turismo.

Diseño/metodología/enfoque

Esta revisión se realizó de manera sistemática siguiendo la lista de verificación de informes de los Elementos de informes preferidos para revisiones sistemáticas y metaanálisis por el Centro de Revisiones y Difusión.

Resultado

En general, esta revisión sistemática indica que los estudiosos del turismo no expresan claramente las creencias ontológicas y epistemológicas que guían la investigación en línea. También muestra que los académicos del turismo no han explorado completamente la posibilidad de utilizar internet para formas de investigación más interactivas y participativas.

Limitaciones/implicaciones de la investigación

Esta revisión amplía la conciencia de los académicos del turismo sobre la gama de enfoques/métodos cualitativos disponibles al sugerir instrumentos de investigación adicionales que podrían reemplazar o complementar los tradicionales. Sin embargo, al seleccionar solo artículos de revistas indexadas, otras fuentes de publicaciones, como artículos publicados en revistas que no son Scopus y que no son de la Web-of-Science, libros, capítulos de libros y documentos de conferencias no se incluyeron en la revisión actual.

Originalidad/valor

Este trabajo enfatiza el importante papel del ciberespacio para facilitar las interacciones virtuales entre investigadores y participantes en la co-construcción de material empírico cualitativo.

Palabras claves

Métodos en línea, Métodos cualitativos, Turismo, Reflexividad, Netnografía

Details

Tourism Review, vol. 75 no. 2
Type: Research Article
ISSN: 1660-5373

Keywords

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Article
Publication date: 17 September 2020

Elise Wong, S. Mostafa Rasoolimanesh and Saeed Pahlevan Sharif

This study aims to investigate the relationships between service quality, perceived value and hotel guest satisfaction, drawing upon data from TripAdvisor – an online…

Abstract

Purpose

This study aims to investigate the relationships between service quality, perceived value and hotel guest satisfaction, drawing upon data from TripAdvisor – an online travel agent (OTA) platform. The study also investigates the mediating role of perceived value on the relationship between service quality and satisfaction, as well as the moderating role of hotel star ratings on all direct and indirect relationships.

Design/methodology/approach

Data for this study were collected via Web scraping from August–October 2018. Data were collected from 192 three- to five star-rated hotels in Kuala Lumpur, Malaysia. Partial least squares – structural equation modeling was used for data analysis. Furthermore, importance-performance map analysis (IPMA) was performed to identify the most important items of service quality and perceived value in improving customer satisfaction.

Findings

The findings of this study provide support for all direct and indirect relationships for three-star and four- and five-star hotels. Moreover, the results indicate that perceived value mediates the relationship between service quality and customer satisfaction. These results support the moderating role of hotel star ratings for the relationship between service quality and perceived value. The results also show that after perceived value, three-star hotels looking to improve customer satisfaction should prioritize improving the quality of their services, sleep quality, cleanliness and rooms. Four- and five-star hotels, on the other hand, should prioritize service, cleanliness, room and sleep quality.

Originality/value

OTA platforms collect a wealth of data pertaining to large number of hotels; nevertheless, few studies to date have drawn on this data to examine a pre-determined conceptual framework developed based on the literature. As such, this study makes a valuable methodological contribution to the tourism and hospitality literature. In terms of theoretical contributions, this study examines the mediating role of perceived value between service quality and satisfaction using OTA data. In addition, this study assesses the moderating role of hotel star ratings for the direct and indirect effects of service quality on satisfaction. Using IPMA, this study compares the importance and performance of service quality indicators to generate satisfaction between three-star and four- and five-star hotels.

研究目的

本论文检测了服务质量、价值感知、和酒店顾客满意度之间的关系, 使用TripAdvisor的数据—OTA。本论文还检测了价值感知对服务质量和满意度之间的中介作用, 以及酒店星级评价对其中直接和间接关系的调节作用。.

研究设计/方法/途径

本论文采样通过网络爬虫技术, 截取了2018年八月至十月之间的数据。研究样本为192家马来西亚Kuala Lumpur地区的三星-五星酒店。样本分析方法为PLS-SEM。此外, 本论文采样IPMA分析法来找出提高顾客满意度中的服务质量和价值感知中最重要的因子。.

研究结果

研究结果指出了三星、四星、五星酒店的直接和间接关系。此外, 研究还显示了服务质量和顾客满意度关系的价值感知中介作用。研究结果还指出了酒店星级评价对服务质量和价值感知关系的调节作用。此外, 研究还指出, 除了价值感知, 如果三星酒店想提高顾客满意度, 那么他们应该优先提高其服务质量、睡眠质量、清洁度、和房间。另一方面, 四星和五星酒店应该优先提高其服务质量、清洁度、房间、和睡眠质量。.

研究原创性/价值

OTA平台搜集大量酒店数据, 但是很少作品研究这些数据, 以检测根据文献提出的理论模型。因此, 本论文在方法论上对旅游酒店文献做出宝贵贡献。理论贡献而言, 本论文使用OTA数据检测了价值感知对服务质量和满意度关系之间的中介作用。此外, 本论文检测了酒店星级评价对服务质量和满意度之间直接和间接关系的调节作用。本论文使用IPMA方法, 比较各种服务质量指标的重要性对在三星、四星、五星酒店的提高满意度的不同作用。.

Details

Journal of Hospitality and Tourism Technology, vol. 11 no. 3
Type: Research Article
ISSN: 1757-9880

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Article
Publication date: 17 April 2020

Saeed Pahlevan Sharif and Navaz Naghavi

This study examined the relationship between financial information seeking behavior and financial literacy, as well as the relationship between parents' teaching and…

Abstract

Purpose

This study examined the relationship between financial information seeking behavior and financial literacy, as well as the relationship between parents' teaching and behavior with financial information seeking behavior through the factors of the risk information seeking and processing model among youth.

Design/methodology/approach

A sample of 802 tertiary education students participated in this cross-sectional study. Using covariance-based structural equation modeling, the model was assessed and hypotheses were tested.

Findings

The results revealed that financial information seeking behavior contributed to youth's financial literacy. While parents' sound financial behavior was directly related to seeking financial information, both parents' financial teaching and behavior indirectly, through the risk information seeking process, encouraged youth to actively seek for financial information. Moreover, parents' financial socialization directly and also indirectly through the risk information seeking and processing model explained youth's financial information avoidance. Among the two parts of the risk information seeking and processing model, planned behavior factors played a more salient role than cognitive need for financial information.

Originality/value

This study extends the risk information seeking and processing model by integrating family financial socialization to the model and applies it in the context of consumers' financial behavior. The results improve our understanding of the social and psychological mechanism that drives consumers' financial literacy and decision-making.

Details

Asia-Pacific Journal of Business Administration, vol. 12 no. 2
Type: Research Article
ISSN: 1757-4323

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Article
Publication date: 11 February 2021

Navaz Naghavi, Saeed Pahlevan Sharif and Hafezali Bin Iqbal Hussain

This study seeks to add more insights to the debate on “whether”, “how”, and “under which condition” women representation on the board contributes to firm performance…

Abstract

Purpose

This study seeks to add more insights to the debate on “whether”, “how”, and “under which condition” women representation on the board contributes to firm performance. More specifically, the current study aims to investigate if the effect of board gender diversity on firm performance is dependent on macro factors of national cultures.

Design/methodology/approach

The authors used the generalized method of moments regression and a data set consists of 2,550 company year observations over 10 years.

Findings

The results indicated that cultural variables interact with board diversity to influence firm performance. Having women on the board in countries with high power distance, individualist, masculine and low-uncertainty avoidance culture influences the firm performance negatively.

Originality/value

The findings indicate that the effects of corporate governance structure on firm performance depends on culture-specific factors, providing support for the argument that institutional norms that are governed by cultural norms affect the effectiveness of corporate governance structure.

Details

Equality, Diversity and Inclusion: An International Journal, vol. 40 no. 5
Type: Research Article
ISSN: 2040-7149

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Article
Publication date: 11 June 2018

Saeed Pahlevan Sharif, Vahideh Abaeian and Jasmine Khanekharab

The purpose of this paper is to evaluate the Persian version of the Attitude toward Breast Cancer Screening Procedures Scale (ABCSPS) among Iranian women.

Abstract

Purpose

The purpose of this paper is to evaluate the Persian version of the Attitude toward Breast Cancer Screening Procedures Scale (ABCSPS) among Iranian women.

Design/methodology/approach

In this methodological study, 1,000 Iranian women completed a demographic questionnaire and the 14-item Persian ABCSPS. The scale’s construct validity was evaluated using exploratory and confirmatory factor analysis. Internal consistency and reliability were assessed using Cronbach’s α and McDonald’s coefficient ω.

Findings

The exploratory factor analysis revealed a two-factor solution accounting for 55.1 percent of the variance. The two-factor measurement model had a good fit with all factor loadings greater than 0.5, which were statistically significant. The results showed good reliability and internally consistency (α=0.767 and 0.872; ω =0.979 and 0.997). Moreover, model structure was invariant across different income groups.

Originality/value

The Persian ABCSPS translation demonstrated good validity and reliability among Iranian women. The results also showed that the scale had a multidimensional structure. Regarding proper psychometric properties, the validated scale can be used in future studies as a reliable and relevant breast cancer screening attitude measure.

Details

International Journal of Health Care Quality Assurance, vol. 31 no. 5
Type: Research Article
ISSN: 0952-6862

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Article
Publication date: 12 February 2018

Ashraf Sadat Ahadzadeh, Saeed Pahlevan Sharif and Fon Sim Ong

The purpose of this paper is two fold: to test the moderating effect of health consciousness (HC) on the influence of attitude towards internet (AI) internet usage for…

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Abstract

Purpose

The purpose of this paper is two fold: to test the moderating effect of health consciousness (HC) on the influence of attitude towards internet (AI) internet usage for health information seeking (IHI) behaviour; and examine whether HC moderates the influence of perceived health risk (PHR) on the internet usage for health information which is mediated by perceived usefulness of internet (PUI) and AI usage in an integrated model underpinned by health belief model and the technology acceptance model.

Design/methodology/approach

Data obtained for the current study were collected using convenience sampling and the sample consisted of women who not only have internet access but used the internet in their daily life. Partial Least Squares Structural Equation Modelling (PLS-SEM) method was used to test the research hypotheses developed from a sample of 270 respondents.

Findings

Findings revealed that HC moderates the influence of AI use for health information seeking. In addition, the results also showed that the positive indirect effect of PHR on IHI through PUI and AI usage is significant for high level of HC but not for the medium and low levels of HC.

Originality/value

Major contribution of this study is in the testing of the moderating role of HC on the mediating effect of perceived usefulness of the internet and attitude on PHR and IHI.

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