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1 – 10 of 118Students’ assignments are often much better in style and organisation than the email messages they send to theirteachers. Some teachers, including myself, often ‘covertly’ correct…
Abstract
Students’ assignments are often much better in style and organisation than the email messages they send to theirteachers. Some teachers, including myself, often ‘covertly’ correct students’ email messages for style, organisation,content, or correctness. While some students appreciate this extra effort from the teachers, others see it as an inhibitingintrusion. However, I have frequently noticed that students who are corrected repeatedly improve in writing emails. Myresearch concerns both the use of academic email writing and the correction of errors in student emails, and concludesthe following: students usually write only formal emails to their teachers; those instructors who correct email errors do notoffer explicit error correction; and if email writing were taught to the students, it would offer variety in the writing genresstudents currently compose
Sadia Samar Ali, Rajbir Kaur and Kirit Goyal
The learning outcomes of this paper are follows: students should be able to understand the complexity related to the provision of safe drinking water for disaster-hit areas and…
Abstract
Learning outcomes
The learning outcomes of this paper are follows: students should be able to understand the complexity related to the provision of safe drinking water for disaster-hit areas and effective solutions to overcome this problem. Also, students should be able to evaluate the need for awareness about post traumas mental health especially in case of disasters and identify how technology can provide answers to such critical issues.
Case overview/synopsis
The case represents a unique scenario where the head of an organization has moved away from the financial prospect and invested time and efforts for the provision of safe drinking water to the inaccessible areas and devise strategies for the improvement of disaster relief operations.
Complexity academic level
Undergraduate and post graduate students.
Supplementary materials
Teaching notes are available for educators only.
Subject code
CSS 4: Environmental Management.
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Sadia Samar Ali, Supriya Deka, Zulfiqar Ahmad, Salma Ahmed, Mansingh Jaswal and Hemaid Alsulami
Padmanabhan A. 2017 “Civilian drones and India’s regulatory response”. Moushami P. Joshi and Jennifer E. Trock (2016) “India Moving Forward with Unmanned Aircraft Systems…
Abstract
Supplementary materials
Padmanabhan A. 2017 “Civilian drones and India’s regulatory response”. Moushami P. Joshi and Jennifer E. Trock (2016) “India Moving Forward with Unmanned Aircraft Systems Regulations for Civil and Commercial Use” www.lexology.com/library/detail.aspx?g=6d596577-7a4a-4ecc-916e-83c4d37cc90c. www.indrones.com/2017/04/27/drone-industry-india/.Zeimpekis, Vasileios; Ichoua, Soumia; and Minis, Ioannis (2013), Humanitarian and Relief Logistics. Research Issues, Case Studies and Future Trends;Operations Research/Computer Sciences Interfaces Series. Springer Publications, www.springer.com/in/book/9781461470069.
Learning outcomes
The learning outcomes are to illustrate the concept and features of cost-effective and responsive supply chain, to explain the concept of hub and spoke and milk run methods used for delivery, to identify financial, operational and technological risks, to elaborate the importance of social dimension (behavioral dimension) in any technological change in an organization and to understand the concept of management of change in organizations.
Case overview/synopsis
The case deals with a typical challenge of periodical delivery systems, in this case specifically of The Topical, an Indian periodical. The service manager of the company, Sara Jindal, recognized a problem with customer retention. She explored the causes and found that The Topical, a 20-year-old company, was losing its popularity due to the untimely delivery of the magazines. To solve the problem Jindal, tried to gain an understanding of the operational processes and realized that there was no issue in the warehouse regarding inventory control, management or order pickup. However, she found that the magazines were parceled through book post and that there was no tracking policy in the company for the deliveries. Therefore, it was not possible to know whether the magazines got delivered on time. The matter was taken seriously and as a solution, the possibility of integrating drones into the delivery system came up.
Complexity academic level
Undergraduate and Postgraduate students.
Subject code
CSS 9: Operations and Logistics
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Sadia Samar Ali, Shahbaz Khan, Nosheen Fatma, Cenap Ozel and Aftab Hussain
Organisations and industries are often looking for technologies that can accomplish multiple tasks, providing economic benefits and an edge over their competitors. In this…
Abstract
Purpose
Organisations and industries are often looking for technologies that can accomplish multiple tasks, providing economic benefits and an edge over their competitors. In this context, drones have the potential to change many industries by making operations more efficient, safer and more economic. Therefore, this study investigates the use of drones as the next step in smart/digital warehouse management to determine their socio-economic benefits.
Design/methodology/approach
The study identifies various enablers impacting drone applications to improve inventory management, intra-logistics, inspections and surveillance in smart warehouses through a literature review, a test of concordance and the fuzzy Delphi method. Further, the graph theory matrix approach (GTMA) method was applied to ranking the enablers of drone application in smart/digital warehouses. In the subsequent phase, researchers investigated the relation between the drone application's performance and the enablers of drone adoption using logistic regression analysis under the TOE framework.
Findings
This study identifies inventory man agement, intra-logistics, inspections and surveillance are three major applications of drones in the smart warehousing. Further, nine enablers are identified for the adoption of drone in warehouse management. The findings suggest that operational effectiveness, compatibility of drone integration and quality/value offered are the most impactful enablers of drone adoption in warehouses. The logistic regression findings are useful for warehouse managers who are planning to adopt drones in a warehouse for efficient operations.
Research limitations/implications
This study identifies the enablers of drone adoption in the smart and digital warehouse through the literature review and fuzzy Delphi. Therefore, some enablers may be overlooked during the identification process. In addition to this, the analysis is based on the opinion of the expert which might be influenced by their field of expertise.
Practical implications
By considering technology-organisation-environment (TOE) framework warehousing companies identify the opportunities and challenges associated with using drones in a smart warehouse and develop strategies to integrate drones into their operations effectively.
Originality/value
This study proposes a TOE-based framework for the adoption of drones in warehouse management to improve the three prominent warehouse functions inventory management, intra-logistics, inspections and surveillance using the mixed-method.
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Sadia Samar Ali, Rajbir Kaur and Jose Antonio Marmolejo Saucedo
Ibrahim Yilmaz, Eren Özceylan and Sadia Samar Ali
With the escalation of economic and environmental concerns, there is growing interest in electric automobiles. Increased interest has led to the need for electric car-charging…
Abstract
Purpose
With the escalation of economic and environmental concerns, there is growing interest in electric automobiles. Increased interest has led to the need for electric car-charging stations. The strategic placement of an appropriate number of electric vehicle charging stations is crucial for sustainability. A literature search was first undertaken to establish the criterion. This study aims to determine the number and variety of charging stations in several alternative districts according to the defined criteria.
Design/methodology/approach
Geographic Information System is utilized to collect data on the specific criteria of the selected research region. MACBETH was used to establish criterion weights. A mixed-integer mathematical model was developed to determine the optimal number of charging stations in a specified location based on the acquired data and criterion weights while adhering to predefined limits.
Findings
The results provided an integrated method for determining a sufficient number of charging stations by considering the chosen criteria and restrictions. This study seeks to enhance the existing literature on decision-making frameworks for determining the number of charging stations by utilizing an integrated Geographic Information System based on MACBETH, together with mixed-integer programming.
Practical implications
This study integrates qualitative and quantitative data to enhance managerial and practical implications. The application of MCDM and mathematical modeling presents managerial implications that affect growth, operational efficiency and sustainability objectives. Regarding practical implications, the proposed method helps managers evaluate potential locations based on factors, such as cost, geography, resource proximity, traffic patterns and power grid capacity.
Originality/value
Currently, the majority of cars powered by petroleum oil and its by-products have a substantial adverse effect on sustainability due to heightened emissions of hydrocarbons, contributing to global warming and noise pollution. In addition, with the rise in gasoline costs, alternative energy sources are being explored.
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Reham Tarek Alnounou, Rawan Ahmed Asiri, Sara Ayman Alhindi, Layan Marwan Shams, Sadia Samar Ali and Eren Özceylan
Saudi Arabia's 2030 vision targets an increase of 34% in non-oil revenue participation in the GDP, thus the need for automation and digital transformation. The Company ER is a…
Abstract
Purpose
Saudi Arabia's 2030 vision targets an increase of 34% in non-oil revenue participation in the GDP, thus the need for automation and digital transformation. The Company ER is a market leader producing high-quality dairy products in the Kingdom and is a pioneer in the production industry. The company has recently increased the capacity of its milk factory to meet its vision. An investment was made to automate the pallet handling procedures at the milk factory to provide increased production for daily consumption. The new automation transition in Company ER's milk factory provides a unique opportunity to utilize lean management tools to improve the current automated processes before commercialization.
Design/methodology/approach
OEE (overall equipment effectiveness) will monitor losses for different operational losses in the new automated system and indicate system improvements, with 85% as the target. Based on DMADV (design, measure, analyze, design and validate) methodology, this study analyzes the entire automated pallet handling system. It uses lean tools to identify areas for improvement, identify waste elements and propose solutions to achieve Company ER's OEE targets.
Findings
In this paper, the outcomes will be presented as documented solutions that address the losses encountered in the production system, showing a 12.8% increase in the system's OEE.
Research limitations/implications
Owing the time and resource constraint, this study only involved automated pallet handling procedures in a milk production facility. Hence, the generalization of the result is slightly limited. More studies in several different processes and sectors are required.
Practical implications
This study provided a valuable tool for researchers for gaining deeper understanding regarding the lean manufacturing and its implementation. For practitioners, it is useful to evaluate the degree of lean manufacturing tools in their material handling systems.
Originality/value
This study is the first attempt to develop lean manufacturing constructs for evaluating the automated pallet handling procedures in a milk production facility.
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Sadia Samar Ali and Rajbir Kaur
The purpose of this paper is to evaluate the satisfaction level of customers using third party logistics (3PL) services in the Indian capital region and its surrounding areas. The…
Abstract
Purpose
The purpose of this paper is to evaluate the satisfaction level of customers using third party logistics (3PL) services in the Indian capital region and its surrounding areas. The American Customer Satisfaction Index (ACSI) model is used as a framework to identify the major drivers of satisfaction and areas requiring immediate attention for provision of better services.
Design/methodology/approach
Present study includes an exhaustive review of literature for the identification of enablers for this model. Through iterative and structured discussions, variables related to process, service information and user’s expectations are identified, which are subsequently grouped into four dimensions. A survey method is used to get the primary data for this research from 3PL service users’ organizations in the Delhi and adjoining capital region. ACSI is used to prioritize the most preferred driver of satisfaction.
Findings
Enablers related to process involving order processing, order picking, order fulfillment and final decision making stand out as the winners and also other critical areas have been identified.
Practical implications
There is a gap between the services obtained and services expected and information-related complications which lead to unsatisfied customers. The 3PL service providers need to focus on these areas for better business performance and healthy and long-lasting business relationships.
Originality/value
The paper is an attempt to implement a satisfaction model for the 3PL sector from user’s perspective.
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Sadia Samar Ali, Arati Basu and Nilesh Ware
The purpose of this paper is to understand and compare the level of patient’s expectations of healthcare services and their perceived performance. The paper also provides insights…
Abstract
Purpose
The purpose of this paper is to understand and compare the level of patient’s expectations of healthcare services and their perceived performance. The paper also provides insights into the specific service factors and quality of hospital services which are required to meet the needs of Indian patients.
Design/methodology/approach
A total of 210 exit interviews were conducted using a structured questionnaire addressing the probable factors of quality related to healthcare services in a five-point Likert scale. The survey was conducted among the patients recently discharged and about to be discharged from private hospitals of Delhi and NC. A set of questionnaires is administered to collect responses on expected and perceived service qualities.
Findings
The paper reviews and discusses the importance of service quality for Indian patients using the SERVQUAL gap model as the measure of service quality. The results gave an overview of the perspectives of Indian patients on the quality of service in private hospitals. Patients indicated best satisfaction in some dimensions of services, namely, the tangible dimension of “hospitals provide ample parking spaces,” empathy dimension of “Doctors are never too busy to respond to my request”, assurance dimension of “I can depend on Doctor/Nurse,” and in the responsiveness dimension of “employees always communicate truly” on hospital matters.
Research limitations/implications
The first limitation is in the scope of sample, that is research findings are limited to Delhi. The second limitation is that the research should have been done in two parts, that is by contacting the patient before they take the services and after the service encounter. Third limitation – for a better understanding, the analysis should have been performed on the gap between the patient’s perception and the perception of the medical service provider about the customer’s perception.
Practical implications
This research would be beneficial to healthcare organizations to do their best to achieve greater patient satisfaction. The findings of the paper that, for all dimensions, the patient’s perception is always higher than the expectation suggests that in the Indian healthcare segment, there is a need of dissemination of information regarding the most modern medical facilities.
Originality/value
This current research is concluded with the suitability of a model that can be used to find the levels of patient satisfaction for healthcare services. The present study is based on primary data and offers a systematic procedure that could form the cornerstone for providing further insights into the conceptual and empirical comprehension of patients perceived service quality and its constituents. The current emergency medicine patient’s service dilemmas are a complex interaction of patients and physician factors specifically targeting efficiency and patient satisfaction. The awareness of these issues particular to the emergency patient can help to maximize efficiency, minimize subsequent medico-legal risk and improve patient care if a tailored management plan is formulated.
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