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Publication date: 14 October 2019

Sadia Cheema, Nirmal Ahsan, Sadaf Amjad and Zaira Yasmeen Bukhari

This study attempts to evaluate the antecedences of customer loyalty and the moderating effect of social media. Three antecedences are evaluated in this study, including…

Abstract

This study attempts to evaluate the antecedences of customer loyalty and the moderating effect of social media. Three antecedences are evaluated in this study, including service quality expectation, product innovation, and customer relationship management. It investigates their impact on the dependent variable, which is customer loyalty and also study their relationships in the presence of the mediating effect of customer satisfaction and moderating effects of social media. The present study was conducted in the hospitality sector of Pakistan, in which eight hotels and restaurants have been studied. The sample was collected from three major cities of Pakistan, namely, Multan, Faisalabad, and Lahore. This present study provides essential intuition for managers and market analysts on building strong customer relationship management through social media and to increase customer loyalty through different factors.

Details

Advances in Hospitality and Leisure
Type: Book
ISBN: 978-1-83867-956-9

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Book part
Publication date: 14 October 2019

Abstract

Details

Advances in Hospitality and Leisure
Type: Book
ISBN: 978-1-83867-956-9

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Article
Publication date: 13 November 2017

Rakshananda Kousar, Tahira Sadaf, Muhammad Sohail Amjad Makhdum and Ayesha Ijaz

This study aims to estimate the determinants of household spending on education and nutrition. Education and nutrition are noteworthy elements for human development and…

Abstract

Purpose

This study aims to estimate the determinants of household spending on education and nutrition. Education and nutrition are noteworthy elements for human development and welfare. Separate estimates are being provided for male and female as gender determines household welfare and gender-based analysis of household spending evaluates the aptitude of decision power as well as measures their influential role in human welfare.

Design/methodology/approach

Fruits, milk and dairy products are taken as proxy of substantial portion of nutrition. The study used primary urban household-level data that collected from Faisalabad city. The authors used double hurdle model.

Findings

The findings of the study show that females are more likely to spend on education. Household size and number of children negatively determine the household spending on education and nutrition. Number of employed household members, level of income and education are positively associated with household spending on education and nutrition by male- and female-headed households. A very low public spending on education and nutrition have led to upsurge the hurdles of households in Pakistan.

Practical implications

The study recommends that government should provide the employment opportunities, especially for females for stable and increased household income that leads to improve the household welfare.

Originality/value

Several studies have examined the education spending (Mbanefoh et al., 1997; Ichoku and Leibbrandt, 2003; Donkoh and Amikuzuno, 2011; Cisse, 2011), but these studies ignored to investigate the gender role and household spending on nutrition and education. This study is crucial in drawing suitable policy recommendations for household welfare. This study filled the gaps and scrutinized the issues that interrelated with household spending.

Details

Humanomics, vol. 33 no. 4
Type: Research Article
ISSN: 0828-8666

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Article
Publication date: 16 September 2019

Satar Rezaei, Mohammad Hajizadeh, Sina Ahmadi, Sadaf Sedghi, Bakhtiar Piroozi, Amjad Mohamadi-Bolbanabad and Enayatollah Homaie Rad

Financial protection of households against catastrophic healthcare expenditure (CHE) is defined as one of the main goals in health systems. The purpose of this paper is to…

Abstract

Purpose

Financial protection of households against catastrophic healthcare expenditure (CHE) is defined as one of the main goals in health systems. The purpose of this paper is to measure and decompose socioeconomic inequality in CHE among households in Kermanshah province, Western of Iran.

Design/methodology/approach

This cross-sectional study was carried out among 1,188 households in 2017. Data were extracted from the Household Income and Expenditure Survey which is conducted by the Statistical Center of Iran. The CHE is defined as household healthcare expenditure greater than or equal to the 40 percent of household’s “capacity to pay.” The concentration curve and the Wagstaff (W) and Erreygers (E) indexes were used to illustrate and measure the extent of socioeconomic inequality in CHE. In addition, the authors decomposed the W and E indexes to identify the main determinants of socioeconomic inequality in CHE.

Findings

The results indicated that the prevalence of CHE among households was 4.12 percent (95% confidence interval (CI): 3.13 to 5.42 percent). The estimated value of the W and E indexes were −0.2849 (95% CI: −0.4493 to −0.1205) and −0.0451 (95% CI: −0.0712 to −0.0190), respectively; suggesting the concentration of CHE prevalence among the poor households. Decomposition analyses indicated socioeconomic status as the most important factor contributing to the concentration of CHE among the poor. In contrast, health insurance coverage was found to increase the concentration of CHE among the rich in Iran.

Originality/value

The current study demonstrated a higher concentration of CHE among the poor households in Kermanshah province. These results call for the government’s efforts to reduce healthcare expenditure among socioeconomically disadvantaged populations. Further studies are required to understand the mechanisms through which health insurance coverage increased the probability of CHE among rich in Kermanshah province.

Details

International Journal of Social Economics, vol. 46 no. 9
Type: Research Article
ISSN: 0306-8293

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