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Destinations are embedded in a competitive environment, in which quality and service alone do not satisfy the customer, and are no longer useful for differentiation. Thus experiences, as a source of customer value, are gaining importance in destination management. Experiences are provided at isolated attraction points, rather than as networks within spaces. Thus, destinations are forced to provide emotional experiences along the entire tourist service chain within the destination space. The challenge is to transform the space of the tourist's movements into one of experiences. The main purpose of this study is to develop a conceptual framework for the mobility offer in the destination, the realised mobility and the relative experience.

The construct was empirically tested on the culture event MANIFESTA 7, one of Europe's biggest events for contemporary art, which took place on four different, spatially unconnected locations in the northern Italian region of Trentino‐South Tyrol. In total 1,394 quantitative face‐to‐face interviews were conducted.

The results of the study show that the concept of different spaces can be elaborated and measured. Further, a causal relationship between the spaces was found. Thus, the spaces build on one another. It was also found that the experience space has a strong influence on overall satisfaction of the visitors and likelihood of recommendation.

This study has some limitations, including that further research on this approach is needed in order to find ways to measure individual experiences and spatial behaviour simultaneously.

The findings from this study constitute an attempt to determine a structured approach to this interdisciplinary field of research. They should also help managers and planners to improve the attractiveness and competitiveness of destinations.

In South Tyrol, Italy, and in other alpine destinations, the role of publicly financed tourism destination management has traditionally a strong focus on image promotion. In South Tyrol, three further regional public management organisations have recently been founded with the aim of developing the location by expanding its innovation and export capabilities, especially for small to medium‐sized enterprises (SMEs). All four public organisations aim to increase the competitiveness of local companies through creating a more efficient management of destination and location. The cooperation between the four organisations and further public and private regional stakeholders might be regarded as a regional innovation system (RIS). This paper aims to analyse and discuss within the frame of a case study, the structure of the cooperation between the four public organisations and if it can be regarded as a developing South Tyrolean regional innovation system. The paper aims to focus on the roles of the four organisations, possible synergies and implications for regional governance.

Four qualitative interviews were conducted with the directors of the four organisations, based on four open questions. The interviews were analysed using the GABEK technique and WinRelan software. These combined techniques helped to visualise the processes within and between social organisations. Further, they helped to show, structure and organise respondents' experiences and opinions, and enabled the researchers to identify opportunities and difficulties, even in such complex structures.

The results of the study show there exists a cooperation of semi‐private organisations in South Tyrol, which shows characteristics of being a central part of a developing regional innovation system. The four analysed organisations work on different tasks and positions in the promotion and management of the region under a set of common goals. The destination management organisation takes a central and important part in the regional innovation system. Its umbrella brand is an integrating element for the entire cooperation. Nevertheless, the analysed organisations have unrealised potential for further cooperation. The realisation of synergies, and a clearer definition of responsibilities by the regional government, are seen as the bases for better regional governance and for the implementation of an effective regional innovation system in South Tyrol.

This study has some limitations, including that further research on this approach is needed in order to characterize the whole regional innovation system. Furthermore a comparative study with other regions should be conducted.

The processes behind the development of an integrated regional management and marketing can be observed in several alpine regions (such as Graubünden, Tyrol) and major cities (for example, Zürich, Bern). South Tyrol underwent a long process of umbrella brand development – the basis for the integration of economic and tourist promotion. Through the integration and development of the product, other facets were enhanced, including marketing, innovation, the establishment of new enterprises and exports, which together can be regarded as regional innovation systems. This case study shows the synergies of the different regional actors, as well as implications for the governance of such regional innovation systems. In this way, the paper adds value to the discussion, how regional innovation processes can be initiated and governed, considering the role of the destination management organisation.

The take‐over of the hospitality family business by the entrepreneur's daughter or son is a complex process. The aim of the paper is to analyse the impact of commitment on succession in hospitality family businesses from the viewpoint of the successors. The contribution aims to shed more light on the different dimensions of commitment relevant for the succession process.

To understand the role of commitment in the succession process this study uses a qualitative approach. Interviews were carried out with 15 successors of hospitality businesses in South Tyrol, Italy. The obtained narrative texts have been transcribed and evaluated with GABEK^®, a tool for analyzing qualitative data. The transcripts of the interviews were separated into text units and coded, developing a network of data. This rule‐based procedure of systematizing, coding and interpreting considers both syntax and semantics and enhances the validity of the results.

The results reveal that commitment seems to play a very major role in the whole succession. A cluster analysis indicates the linkage of three topics: Motives, Family business and Take‐over constitute the construct “Commitment”. The motives show that parents' heritage or the successors' perceptions of the business as the home where they have grown up are important reasons to run this family business. Also trust or personal support through family members can be interpreted as push motives to become the successor.

Results may be influenced by the geographical concentration, but also by the selection process of the interviewees. The research is based on qualitative data that were gathered in one particular region in South Tyrol, Italy. Furthermore, the successors who participated in the survey mostly were very successful businesses keen on joining this research. Further research should focus on the role of commitment and its antecedents and consequences. In addition, commitment bases should be investigated from the predecessor but also from the successors' perspective in the light of the current and past business and business environment situation.

The results highlight that in the succession process, different bases of commitment exist which particularly influence the perception of succession process. Furthermore, they can be interpreted as hurdles or facilitators to the transition of the family business.

This paper provides useful information on the impact of commitment on succession in hospitality family businesses from the viewpoint of the successors.

The purpose of the present paper is to describe a web-based consensus-finding procedure, resulting in an agreement among the group of participants representing global stakeholders regarding the interdisciplinary topic in a university master's seminar on “Global Studies”. The result of the collectively elaborated solution pertains to the forward-looking and jointly agreed topic of migration policies.

The core part of the web-based negotiation game “Surfing Global Change” utilised here is a controversial group discussion. A subsequent step creates an agreement among discussants. The group of participants, in this case co-authors of this paper, developed a final agreement on possible future political adaptations and guidelines to improve current standards in the global management of refugee and migration issues.

The findings offer several political possibilities for European and African states including structural recommendations as well as cooperative development policies.

The result is a catalogue of tentative recommendations to improve international policies relating to current migration problems, here focused on migration between Africa and Europe.

Considering the creativity of the entire procedural structure combined with an ordered scientific methodology, the outcome could promise an interdisciplinary result. Effects of group dynamics, cooperation, scientific research and diplomacy are integrated into consensus building.

The purpose of this paper is to explore the perception of the work‐family interface in an expatriation context. Furthermore, potential antecedents of work‐family enrichment and work‐family conflict in the work as well as in the family domain are identified and potential gender differences in perceptions sought.

An exploratory approach was adopted. The authors conducted in‐depth interviews with 15 expatriates and repatriates that were analysed using content analysis.

Work‐to‐family conflict was perceived as a time‐based conflict, whereas family‐to‐work conflict was perceived as an energy‐based conflict. Work‐family enrichment (i.e. work‐to‐family; family‐to‐work) was perceived as a transfer of skills and mood. Furthermore, at least in an expatriation context, the work‐family interface is reflected in more reciprocal influences than are currently presented in existing concepts. In total, four potential antecedents of work‐family interaction were identified: social support at work; development opportunities at work; family social support; and family adjustment. Finally, gender differences in the perception of the work‐family interface could be revealed.

First, the interviews were analysed solely by one person; consequently, inter‐rater‐reliability could not be tested. Second, a direct relationship between each potential antecedent and work‐family interaction can only be hypothesized.

The findings enable companies to implement support strategies that foster a positive interaction between the work and the family domain which, in turn, will enhance expatriation success.

The study provides one of the first exploratory examinations of the perception of the complete work‐family interface in an expatriation context. Furthermore, this is one of the few studies that include female and male international assignees in the sample and therefore can give a balanced perspective of the work‐family interface among male and female assignees.