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A mature adoption of a service-oriented architecture (SOA) goes steadily through different levels of maturity, whereby each level has its own types of services (e.g. software services or business services). However, the identification of such services is not an easy task even though there exist many service identification methods (SIMs). This paper aims to propose a new approach to select SIMs. The proposed selection approach for SIMs uses the desired SOA maturity level as the main guidance to assist the organizations in selecting a suitable SIM for each level of SOA maturity.

The methodology consists of three activities: surveying and selecting a suitable evaluation framework for SIMs, surveying and selecting a suitable SOA maturity model (SOAMM) and using the selected evaluation framework to decide a suitable SIM for the desired SOA maturity level with respect to the selected SOAMM.

Welke’s SOAMM and two existing evaluation frameworks for SIMs were found suitable to validate the proposed selection approach for SIMs. The two selected frameworks utilized the proposed selection approach to different degrees. To fully utilize the proposed selection approach, a comprehensive evaluation framework is required that addresses the most significant aspects of the existing SIMs.

In this research, the authors propose a new way of using Welke’s SOAMM to guide the organizations in selecting a suitable SIM from the existing evaluation frameworks for SIMs based on the desired SOA maturity level. In addition, the proposed selection approach improves the applicability of the existing evaluation frameworks, as it provides the organizations with a new way to select the methods.

Many service-oriented software engineering (SOSE) methods from industry and academia claim their compliance with SOA and SO, but there is a lack of framework to assess the existing methods or to provide new ones. First, the paper questions: (Q1) to what extent an approach would consider the three aspect: service, composition, and management to deliver software solutions that are conformed to SO and SOA principles; (Q2) to what extent an approach would consider the aggregates of a method, including representation techniques, assisting tools, and inspection techniques to assess the delivered solution (service and composition), in addition to the process; and (Q3) to what extent an approach would consider the alignment of business and IT through the application of model-driven development by using standards such as model-driven architecture. Then, the paper compares four generic approaches: top-down, bottom-up, green-field, and meet-in-the-middle, within a framework, to highlight their strengths and weaknesses. Finally, the paper aims to propose a business-oriented approach that focuses on the value a business can add to its customers, whereby the value must be specified in a contract to be largely re-used.

This work develops a framework as an abstract model for SOSE generic methods. Then, it uses the framework as an analytical study to compare the generic methods and come up with research issues and a new method for SOSE.

A set of guidelines that a SOSE method develops should consider when selecting or developing a new method.

Comparison of existing SOSE methods within the findings of the proposed framework. The paper has theoretical implications as the open issues provide a research roadmap towards the realization of SOA in accordance with a maturity model.

This has practical implications as it: provides a better understanding of the approaches, as they are ambiguously used by the existing methods; and assists developers in deciding an approach having the necessary knowledge related to its process, strengths and weaknesses.

None of the existing comparison framework has raised the level of abstraction up to generic methods such as top-down, green-filed, meet-in-the-middle and bottom-up.

The purpose of this paper is to consider the method engineering perspective for service-oriented system engineering (SOSE). A number of SOSE methods have been proposed in both academia and industry. Given this, many intuitive, common questions arise. To answer these questions, many comparison frameworks have been developed. Each of which has considered certain methodological perspectives. However, less attention has been given to the method engineering (ME) perspective. The authors argue that this perspective would answer the question “what ME to apply in order to produce SOSE methods that themselves produce quality services at different levels of abstraction and SBAs”. This research question is further decomposed into other questions; the main one is “whether the existing ME do apply to service orientation”. Answering such a question would lead to either developing SOSE methods by using the existing ME or developing a new ME or framework for the specifics of SOSE.

This work first provides a literature review on ME approaches and techniques; then, it compares a sample of existing SOSE methods with respect to their ME within a comparison framework that comprises a set of relevant properties of a solution that would be provided by an SOSE method, namely, service-oriented architecture (SOA) adoption, quality of services and ME; and finally, it discusses the applicability of the existing ME to SOSE.

Strengths and weaknesses of the existing methods with respect to the aforementioned criteria, in addition to SOSE methodology open issues, were identified. The comparison has shown that while the existing SOSE methods have proved their success in a specific task, they still present some weaknesses. Therefore, it is better to benefit from the advantages of the existing ME techniques, notable method fragments, even if they need some alteration.

While this work has many open issues related to SOSE methods with respect to ME, it could be further developed in many directions by exploring the open issues. For instance, the generation of a new ME technique and application of this new ME technique to the existing SOSE methods to see to what extent the existing methods may be situational.

This work has practical implications, as it provides a better understanding of different views of SOSE methods, and assists the method engineers in deciding which ME technique is most suitable to their situation.

The produced artifact provides a research roadmap toward SOSE ME.

None of the existing comparison frameworks for SOSE methods has considered the criteria such as SOA adoption and ME techniques. Indeed, ME techniques and approaches would allow better reuse of the existing proven fragments of methods.

While high-quality information is critical in decision-making for environmental issues and assessing the impact of natural disasters, there is a significant lack of research on how environmental information systems (EISs) can be integrated through service-oriented architecture (SOA). The purpose of this paper is to investigate the EISs in South Korea and to propose an SOA to improve the quality of EISs.

This study follows the design science research methodology proposed by Peffers et al. (2007). A pilot test was conducted with Environmental Impact Assessment Support System (EIASS) end users based on the modified DeLone and McLean’s IS success model to discern the moderating effect of SOA readiness.

This study proposed a new SOA for the South Korea EIASS; the work processes among EIASS, nationwide EISs and local EISs are also analyzed. Conceptual and hardware SOA for the EIASS were presented. The finding shows that SOA readiness has a significant moderating effect for EIASS end user benefits.

Supply chain managers can exploit GIS-based environmental information, which can be provided by the new EIASS architecture, to estimate the risk of a natural disaster within the geographical region of their supply chain.

This is one of the few studies in the EIS literature that propose an SOA to improve the quality of EIS. In addition, the study remodeled DeLone and McLean’s IS success model to assess the proposed SOA for EAISS and found that the new SOA would be useful for end users.

The purpose of this paper is to investigate service-oriented architecture organizational studies (SOA OS) in healthcare through a rigorous literature review, development and testing in an eGovernment health-care setting. The application of SOA paradigm to integrate information systems has been pursued mainly by private organizations. However, SOA starts to appear in the public agenda and specifically in health-care reengineering, as well. Recently, government strategies for eHealth have been slowly incorporating the SOA paradigm to integrate isolated systems, provide cost-effective solutions and expand the capabilities of their health-care information system. Yet, literature indicates that eHealth government strategies, including SOA, require the support of SOA OS to be successfully implemented.

To investigate the less acknowledged phenomena like SOA OS in healthcare, the authors incorporate an interpretive, qualitative case study approach to conduct this research. This method will assist in examining the phenomenon in its natural setting, examine the in-depth complexities and health-care processes and provide rich qualitative data during interviews and observations.

The authors critically review the literature and synthesize a SOA OS with specific attributes, sub-elements, guidelines and healthcare-specific parameters. This conceptual structure was tested in the practical arena leading to an evaluated SOA OS blueprint.

As the outcome of the research was based on a single case, the paper concludes that the SOA OS in health-care research needs to broaden its perspective with more empirical data.

This research revealed empirical insights that can help practitioners and researchers focus their attention to the significant role that the SOA OS plays during SOA implementations.

This paper focuses on critical success factors related to SOA implementations in health-care organizations and can be considered as novel as it identifies and structures a SOA OS element that can be part of a SOA governance approach in the area of healthcare.

The purpose of this paper is to analyse the problems associated with the development of e‐government in Southern Africa Development Community (SADC) countries and propose a novel framework for adopting service orientation. This framework includes a new approach and architecture for implementing service orientation called SBA‐eGOV (Service Based Architecture for E‐Government).

A comprehensive literature review was carried out to study various service oriented architecture (SOA) adoption strategies and implementation methods. The most appropriate adoption strategy and implementation method were selected. Web service adoption and implementation/development methodologies were designed separately, and then integrated to form one single framework. Web services best practices were studied to identify the specificities of web services for e‐government projects in SADC countries. A service orientation framework, which includes a service orientation development/implementation method, was developed for e‐government projects. Data from the UN report on e‐government readiness for year 2004‐2010 were analysed.

The trend showed that the e‐government index of SADC countries has been stagnating (even degrading) since 2005. One of the main reasons is the lack of software application integration. The main area of weakness is the lack of a complete framework for adopting and implementing web services. A framework for adopting service orientation, developing web services and deploying e‐services is required to enable application software integration.

By applying the proposed framework, e‐services can be deployed more rapidly to citizens, businesses and government departments.

SBA‐eGOV can be adopted by countries where e‐government projects have completed the “Internalisation” and “Interaction” stages and use to deliver e‐services to citizens.

This work comprises development of a new framework, SBA‐eGOV, which consists of a service‐orientation adoption methodology, a service‐orientation implementation methodology and a service‐based architecture for government. SBA‐eGOV is a novel and complete framework which addresses service‐orientation adoption, development and implementation. To date, no such research work has been undertaken to analyse and solve the problems surrounding e‐government projects in SADC.

Maturity models are a prospering approach to improving a company's processes and business process management (BPM) capabilities. In fact, the number of corresponding maturity models is so high that practitioners and scholars run the risk of losing track. This paper therefore aims to provide a systematic in‐depth review of BPM maturity models.

The paper follows the accepted research process for literature reviews. It analyzes a sample of ten BPM maturity models according to a framework of general design principles. The framework particularly focuses on the applicability and usefulness of maturity models.

The analyzed maturity models sufficiently address basic design principles as well as principles for a descriptive purpose of use. The design principles for a prescriptive use, however, are hardly met. Thus, BPM maturity models provide limited guidance for identifying desirable maturity levels and for implementing improvement measures.

The authors are confident that this review covers the majority of publicly available BPM maturity models. As the number of corresponding maturity models seems to be constantly growing, exhaustiveness can hardly be guaranteed. The study's results stimulate future research. Inter alia, adopters from industry require more elaborate support by means of ready‐to‐use and adaptable instruments for maturity assessment and improvement. The paper also reaffirms the need for maturity model consolidation in the field of BPM.

As existing literature reviews focus on process improvement or BPM in general, the paper's findings extend current knowledge. They also increase transparency. Its results provide guidance for scholars and practitioners involved in the design, enhancement, or application of BPM maturity models.

Two main types of models are used worldwide in consideration of the impact of Information Communication Technology (ICT) processes in construction: capability maturity models (CMM) and e‐readiness models. The purpose of this paper is to review the structure behind the different models, their applicability to construction and indicate how organisations move between the levels in a CMM.

This study investigates the literature behind eight e‐readiness models and 53 CMMs.

The findings indicate 88 per cent of maturity‐based CMM models linked to five maturity levels, with the remainder using four. CMMs have common features: the process/application is described by maturity levels; Key Process Areas (KPA) provide the features to allow movement; and the levels are arranged and attained systematically, lowest to highest. Publication dates and trends indicate the rate of CMM publication is increasing (most in 2009), conversely, e‐readiness models are not (most published in 2004).

It is expected that the number of CMMs will increase; conversely, e‐readiness models may not. E‐readiness models have not been adopted by other industries and applications. However, CMMs, although initiated in software engineering, have progressed to incorporate construction models which cover processes as diverse as financial management and documentation. This suggests that a CMM is more applicable for applications such as e‐business in construction.

The paper significantly expands that of Man in 2007 who listed 22 CMM models. This paper categorises a further 31 models and indicates construction applicability, combined with a review of e‐readiness models for the first time.

The purpose of this paper is to explore how the sophistication of a quality costing system depends on the quality management maturity (QMM) level in Food and Beverage (F&B) enterprises. Since no previous research has taken place in this area, the paper aims at analyzing the relationships between quality costing and the specific variables that define the various maturity stages.

A structured questionnaire was used to survey 457 F&B companies. This produced 104 usable responses (23 percent response rate). Multidimensional correspondence analysis (MCA) with hierarchical cluster analysis (HCA) were used to detect and represent underlying structures in the categorical data set and to detect possible clusters between variables.

The more mature a company’s QMM, the more emphasis they placed on appraisal quality costs and effective use of quality costs information. Prevention costs have no statistically significant connection with the level of maturity. A generalized “expensive” use of quality costing, with no focus on problematic areas and possible solutions, does not always lead to the resolution of problems.

A complicated – and some think unfair – tax system, combined with limited cash liquidity constitutes an unstable environment for Greek companies, in which they have to survive and develop. This environment does not support quality costing, thus resulting in limited interest by company management in participating in the authors’ research. Furthermore, the Greek Uniform Chart of Accounts and the Greek Accounting Standards do not include specific quality-related accounts, making it difficult for companies to measure quality costs and for researchers to investigate the quality costing field.

It is the first time that QMM levels of Greek F&B companies have been reported. The research explores the characteristics that a quality costing system of Greek F&B organizations develop at the various maturity levels. The analysis uses an exploratory method – MCA – which can highlight intense correspondences of characteristics and clusters, which cannot be predicted in advance.

Service oriented architecture (SOA) is increasingly adopted by many sectors, including healthcare. Due to the nature of healthcare systems, there is a need to increase SOA adoption success rates as the non‐integrated nature of healthcare systems is responsible for medical errors that cause the loss of tens of thousands of patients per year. Although numerous factors affect SOA success, these have not been explored and analysed yet, especially in the area of healthcare. This highlights a literature void and thus the purpose of this paper is to identify critical success factors (CSFs) influencing SOA implementation in healthcare.

The authors critically review the literature and identify individual factors that may form CSFs for SOA implementation in healthcare. In doing so, they synthesise and propose a conceptual model of SOA CSFs in healthcare. The conceptual model is tested in the practical arena using a qualitative research methodology that is based on a case study strategy.

The empirical findings verify the proposed model and reveal that an additional SOA CSF in healthcare does exist. It is also revealed that the proposed model helped the case organization to successfully implement an SOA solution.

The implications that derive from this article are important for both theory and practice. At a practical level, the paper delivers a model that can be used as a decision‐making tool by professionals when they implement SOA solutions in healthcare. At a theoretical level, the proposed model extends the body of knowledge on this area and opens new avenues for research. From another point of view, it is suggested that further research is required on this area as the proposed conceptual model was tested only through a single case study. Thus, multiple case studies or other types of research strategies should be used to better test the proposed model.

This work is original and focuses on CSFs related to SOA implementations in healthcare organizations. The work can be considered as novel as it identifies and classifies SOA CSFs for solutions that have been developed in the area of healthcare.