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The purpose of this paper is to present two models of human cognition. The first narrow model concentrates on the mind as an information-processing apparatus, and interactions with information as altering thought structures and filling gaps in knowledge. A second model incorporates elements of unconsciousness, embodiment and affect. The selection of one model over the other, often done tacitly, has consequences for subsequent models of information seeking and use.

A close reading of embodied engagements with pornography guided by existential phenomenology.

The paper develops a phenomenology of information seeking, centered primarily around the work of Merleau-Ponty, to justify a more expansive concept of cognition. The authors demonstrate the roles of affect and embodiment in document assessment and use, with a prolonged example in the realm of browsing pornography.

Models of information seeking and use need to account for diverse kinds of human-document interaction, to include documents such as music, film and comics that engage the emotions or are perceived through a broader band of sensory experience to include visual and auditory components. The authors consider how those human-document engagements form virtual communities based on the similarity of their members’ affective and embodied responses, which in turn inform the arrangements, through algorithms, of the relations of documents to each other. Less instrumental forms of information seeking and use – ones that incorporate elements of embodiment and affect – are characterized as esthetic experiences, following the definition of the esthetic provided by Dewey. Ultimately the authors consider, given the ubiquity of information seeking and its rhythm in everyday life, whether we can meaningfully characterize information seeking as a distinct human process.

Social library systems are Web 2.0 sites where users discover interesting books, movies, and music, etc., collect these resources to their personal libraries, and share their collections with others. The purpose of this study is to identify the information seeking modes adopted by users in this context as well as to reveal the characteristics of the users who are dominated by each mode.

An online survey was conducted to capture the background and behavior data of regular users from Douban, the most influential Chinese‐language social library system. The “friend‐of‐a‐friend” recruitment technique resulted in a total of 129 responses, 112 of which were valid and analyzed to generate both descriptive and inferential statistics.

Searching, browsing, encountering, and monitoring are the four major information seeking modes adopted by social library system users. The majority of the users tend to combine two or more modes, but each user has a dominating one that helps define him/her as a searcher, browser, encounterer, or monitor. While searching is the most widely adopted mode, browsers are the most prevalent type of information seekers. Different information seekers do not demonstrate significantly different characteristics by and large, however with some exceptions.

This study is one of the first to investigate how users look for resources in social library systems, a problem neglected by previous studies mostly focusing on how users organize and tag resources. The research findings enrich our understanding of social library systems as diverse and dynamic information seeking environments. This in turn will provide useful implications for their interface design to more effectively address the needs and expectations of special types of information seekers.

People often engage in different information-seeking strategies (ISSs) within a single information-seeking episode. A critical concern for the design of information retrieval (IR) systems is how to provide support for these different behaviors in a manner which searchers can easily understand, navigate and use, as they move from one ISS to another. The purpose of this paper is to describe a dialogue structure that was implemented in an experimental IR system, in order to address this concern.

The authors conducted a user-centered experiment to evaluate the IR systems. Participants were asked to search for information on two different task types, with four different topics per task, in both the experimental system and a baseline system emulating state-of-the-art IR systems. The authors report here the results related explicitly to the use of the experimental system's dialogue structure.

For one of the task types, most participants followed the search steps as predicted in the dialogue structures, and those who did so completed the task in fewer moves. For the other task type, predicted order of moves was often not followed, but participants again used fewer moves when following the predicted order. Results demonstrate that the dialogue structures the authors designed indeed support effective human information behavior patterns in a variety of ways, and that searchers can effectively use a system which changes to support different ISSs.

This study shows that it is both possible and beneficial, to design an IR system which can support multiple ISSs, and that such a system can be understood and used successfully.

Users' relevance judgements are central to both the systems and user‐oriented approaches to information retrieval (IR). A basic assumption of IR and online searching research has been that users always require the most ‘highly’ relevant items when using an IR system. This paper reports the results from research that sought to examine users conducting their initial online search on a particular information problem. Findings from three separate studies of relevance judgements by 44 initial search users were examined, including two studies of 13 end‐users and a study of 18 users engaged in mediated online searches. Results show that the number of items judged ‘partially’ relevant (on the scale: relevant; partially relevant; not relevant) was found to correlate positively with changes in users': (1) criteria for making relevance judgements; (2) information problem definition; and (3) personal knowledge due to the search interaction; and also (4) search intermediaries' perceptions that a user's question and information problem has changed during the mediated search interaction. Items judged ‘highly’ relevant were not correlated with these factors. Results of the three studies suggest that: (1) a relationship exists between partially relevant items retrieved and changes in the users' information problem or question during an information seeking process; (2) partial relevance judgements play an important role for users in the early stages of seeking information on a particidar information problem; and (3) ‘highly’ relevant items may or may not be the only items useful at the early stages of users' information seeking processes. Implications for the development of IR systems, relevance research and searching practice are also examined.

The purpose of this study is to investigate information seeking behavior of immigrants in disadvantaged communities in the state of CO, USA, using school choice decisions as a problematic situation. The study investigated the extent to which immigrant families in poor neighborhoods took advantage of school choice policies and the extent to which these decisions were mediated by information seeking activities.

Quantitative study using survey questionnaire was used. The study design used everyday life information seeking behavior (Savolainen, 1995) and information-poverty lived-experiences of poor people (Chatman and Pendelton, 1995) as a framework and theoretical lens, respectively. Parents of school-age children who met the criteria of “poor” based on the federal poverty guideline were recruited to participate in the study.

The study found that only 21 per cent (24 families out of 113) participated in school choice programs. Within the smaller group of parents that took advantage of school choice policy, 72 per cent gathered information before choosing a school, and of this group, about 80 per cent asked friends followed by school visit and a phone call to schools as information sources. Library use as sources of information was also selected by 61 per cent of the respondents. One important finding of this study is that although a majority of the families are aware of school choice policy, their level of participation is low and that is largely due to their economic and life circumstances.

Access to quality education is widely investigated and multiple entities have a stake in it, including parents, policymakers, researchers and school districts. The social implications of this study are significant in that the mere presence and awareness of school choice policy did not translate into increased participation by parents from disadvantaged communities for whom the policy was designed to benefit. Consistent with findings in the extant literature, parents in low socio-economic status also value quality education for their children. To address the issue of low participation in school choice, cities need to work toward strengthening schools and library systems in poor neighborhoods instead of diverting resources away.

Based on two theoretical accounts – i.e. the information-poverty lived-experiences of poor people, or the outsiders, (Chatman, 1999, 1996), and theory of everyday life information seeking (Savolainen, 1995) – this study investigated how immigrants and disadvantaged communities seek, acquire and use information to navigate school choice policy in the city of Aurora, CO. The findings of this study are relevant for educators, policymakers, libraries, school districts, cities, counties and parents to determine the necessary policy measures that are required to increase school choice participation by immigrants and disadvantaged communities.

Using the backdrop of an (apparently) extended visit to the West Indies, analogies with key concerns of internal audit are drawn. An unusual and refreshing way of exploring the main themes ‐ a discussion between Bill and Jack on tour in the islands ‐ forms the debate. Explores the concepts of control, necessary procedures, fraud and corruption, supporting systems, creativity and chaos, and building a corporate control facility.

Using the backdrop of an (apparently) extended visit to the West Indies, analogies with key concerns of internal audit are drawn. An unusual and refreshing way of exploring the main themes ‐ a discussion between Bill and Jack on tour in the islands ‐ forms the debate. Explores the concepts of control, necessary procedures, fraud and corruption, supporting systems, creativity and chaos, and building a corporate control facility.

Pre- and post-immigration trauma and stress make refugees a particularly vulnerable group in terms of mental health and well-being. The purpose of this paper is to describe a listening project undertaken in Plymouth, UK, which sought the views of 17 service users (n=12) and staff (n=5) from four local support organisations, for people with refugee and asylum seeker status and those with diverse cultural backgrounds. Aims of the project were to expand Western-centric understandings regarding beneficial support and the promotion of good mental health and well-being in this population.

Responses were subjected to thematic analysis, co-conducted with a service user. Participants were asked about their personal understandings of mental health and well-being and what supports or hinders well-being.

The findings enabled the development of a model incorporating 10 threads which support and 9 holes that can hinder well-being.

The relatively small numbers of participants compared with the numbers of asylum seekers and refugees in Plymouth may not be fully representative of the general population in Plymouth and the UK.

Despite increasing cultural diversity within the UK population, available mental health services exist mainly as developed from a Western psychological model of mental distress and treatment. This research provides services with a more informed understanding of mental health for asylum seekers and refugees. As such it is of value towards future service design in Plymouth and the UK. Findings also contributed to a successful funding bid to set up a peer-led support project in the city.

Collaborative information searching is common for people when planning their group trip. However, little research has explored how tourists collaborate during information search. Existing tourism Web portals or search engines rarely support tourists’ collaborative information search activities. Taking advantage of previous studies of collaborative tourism information search behavior, in the current paper the purpose of this paper is to propose the design of a collaborative search system collaborative tourism information search (ColTIS) to support online information search and travel planning.

ColTIS was evaluated and compared with Google Talk-embedded Tripadvisor.com through a user study involving 18 pairs of participants. The data included pre- and post-search questionnaires, web search logs and chat history. For quantitative measurement, statistical analysis was performed using SPSS; for log data and the qualitative feedback from participants, the content analysis was employed.

Results suggest that collaborative query formulation, division of search tasks, chatting and results sharing are important means to facilitate tourists’ collaborative search. ColTIS was found to outperform Tripadvisor significantly regarding the ease of use, collaborative support and system usefulness.

The innovation of the study lies in the development of an integrated real-time collaborative tourism information search system with unique features. These features include collaborative query reformulation, travel planner and automatic result and query sharing that assist multiple people search for holiday information together. For system designers and tourism practitioners, implications are provided.

The purpose of this paper is to examine the management control systems developed by universities and groups within them, to manage research within UK University Business and Management Schools. Specifically, the paper analyses how universities develop their internal management control systems in response to an externally imposed regulatory system. It also provides an agenda for future research.

The paper uses a middle range approach to consider the UK Research Excellence Framework (REF) and the previous Research Assessment Exercises. It uses the language provided by a number of conceptual frames to analyse insights from the lived experience, and builds on previous literature that has recognised the perverse outcomes of such performance measurement systems.

The study finds that the internal management control systems developed by academics themselves amplify the controls imposed by the REF. These internal control systems are accepted by some academics although they encourage a movement away from previously held academic values.

This study contributes to debates about the dysfunctional impacts of the use of performance measures to manage research. Its originality lies in explaining that the management control systems developed to resist the imposition of external performance measurement systems may lead to symbolic violence where participants become involved with their own subjugation.