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Sugar from cane remains an important economic contributor in many countries. A lack of collaboration has been identified as a key problem in many of these regions. To date, few sugar researchers have exploited the valuable supply chain collaboration knowledge available in the literature, such as the Supply Chain Collaboration Index (SCCI). This paper seeks to address these issues.

Qualitative and quantitative data were collected from three sugarcane milling areas. The SCCI was contextualised from a psychological perspective and used in the quantitative data analyses. A special objective was to raise a number of pertinent questions, which would fast track stakeholders to a new level of collaboration.

Many relationships in the supply chain remain relatively positive. The main attributes of concern are stability, reliability, trust, personal relationships and communication. A lack of these attributes causes fragmentation, opportunism and a desire to over‐control. Mutuality and communication are key leverages in the system.

There is a need to understand how collaboration could be enhanced when stakeholders hold different balances of power. This study is still limited to sugarcane milling in South Africa.

This paper demonstrates a partially quantitative research methodology to understand collaboration in a food supply chain. The authors also propose a tool to help industry stakeholders to resolve current problems.

The psychological profiling of SCCI attributes and subsequent correspondence analyses is original. A framework of collaboration questions combined with Kepner‐Tregoe Problem Analyses is unique. These tools are generic to any agricultural supply chain.

Easily employable quantitative supply chain complexity (SCC) measures considering the significant dimensions of complexity as well as the drivers that represent those dimensions are limited in the literature. The purpose of this paper is to propose an integrated interpretive structural modeling (ISM) and a graph-theoretic approach to quantify SCC by a single numerical index considering the interdependence and the inheritance of the SCC drivers.

In total, 18 SCC drivers identified from the literature are clustered according to the significant dimensions of complexity. The interdependencies established through ISM and inheritance values of SCC drivers are mapped into a Variable Permanent Matrix (VPM). The permanent function of this VPM is then computed and the resulting single numerical index is the measure of SCC.

A scale is proposed by computing the minimum and maximum threshold values of SCC with the help of expert opinions of the Indian automotive industry. The complexity of commercial and passenger vehicle sectors within the automotive industry is measured and compared using the proposed scale. From the results, it is identified that the number of suppliers, increase in spare-parts due to shortened product life-cycle and demand uncertainties increase the SCC of the passenger vehicle sector, while number of parts, products and processes, variety of products and process and unreliability of suppliers increase the complexity of the commercial vehicle sector. The result indicates that various SCC drivers have a different impact on determining the SCC level of these two sectors.

The authors propose an integrated method that can be readily applied to measure and quantify SCC considering the significant dimensions of complexity as well as the interdependence and the inheritance of the SCC drivers that contribute to those dimensions. This index further helps to compare the complexity of the supply chain which varies between industries.

The current study seeks to investigate how supply chain quality management (SCQM) and supply chain agility (SCA) and innovation (SCI) have an impact on supply chain performance (SCP) and how SCQM affects SCP through the mediating role of SCA and SCI capabilities.

In line with the research objective, a quantitative model was applied, and a multi-item survey questionnaire was developed to collect primary data. A random sample of 284 manufacturing firms belonging to different industries was used. The measurement model was assessed for validity and reliability, and satisfactory levels of these tests were demonstrated. Research hypotheses were examined using structural equation modeling (SEM).

The results of the current study have significant implications in regard to the further improvement of SCP through SCQM. The study also found that SCQM plays a key role across the entire SC network in facilitating and developing SCA and SCI capabilities. The remarkable findings of the current study revealed the indirect effect of SCQM on SCP through SCA and SCI. These results broaden the work of previous studies which identified the positive effects of SCQM on performance by providing meaningful insights into SCQM's role in promoting SCA and SCI capabilities, which, in turn, further improves SCP.

This study addresses a gap in the literature concerning the effect of SCQM on SCP. In addition, it is the first study, to the best of the researchers' knowledge, to explore the role of two major SC capabilities, namely, SCA and SCI on the SCQM–SCP relationship. Moreover, the present study addresses a questionable issue in the literature regarding practices that conceptualize SCQM. Several studies confuse SCQM practices with internal quality management (QM) practices. This study defines SCQM as consisting of collaborative QM practices with external SC members and proposes five related practices for measuring SCQM.

The purpose of this paper is to develop and measure supply chain collaboration index and to arrange collaborative activities in terms of its importance.

This study uses data from industries in India to compute the collaboration index. Weight for each activity of collaboration was calculated by analytic hierarchy process (AHP) and this weight was used to compute the index combined with the formula proposed by Fornell et al.

Supply chain collaboration index is computed as 40.44 on a scale of 1-100. The study also arranges collaborative activities in decreasing order of importance.

By using model of this study, a firm can benchmark its collaborative practice. They can also identify extent of practice of internal and external focus areas. Further, firms can identify which activities should require more attention and improvement.

The study proposed a supply chain collaboration index model and calculated the index using the proposed model and data collected from India. The study used model as proposed by Fornell et al. to compute collaboration index combined with the weight computed by employing AHP.

This paper aims to develop a set of tactical electronic business solutions for the electronic credit card issuing industry.

Specifically, a strategic credit card issuing (SCCI) model is developed to analyze e-business in the credit card issuing industry. Second, a set of tactical solutions is derived on the basis of the SCCI model. Third, pattern analysis is conducted on the basis of data collected from dominant credit card issuing companies to further investigate the implementation status on these electronic business solutions in the credit card issuing industry.

The findings show that three categories of electronic business solution items can be classified. The average variability of electronic business implementation patterns for business-to-business, business-to-customer and business-to-internal in each company shows a variety of electronic business strategies implemented by these dominant companies.

The results will help managers and executives when they make strategic and tactical decisions on electronic business in the credit card issuing industry.

No scholarly publications have systematically studied the evolution and growth of China's scientific papers of library and information science published in the English language and covered by ISI during the reform era starting in 1979. It is intended that this paper should fill this gap.

This study surveys ISI library and information science papers authored by researchers of China during 1979‐2009 and quantitatively presents the development of scholarly publications authored by researchers from China. A total of 30 years of data of ISI literature are collected and analyzed, and the paper conducts an international comparison of research productivity among leading Asian countries.

The paper establishes the patterns and trends of papers authored by Chinese authors, particularly the top subject areas and top journals in which Chinese papers are highly represented. Besides, the paper makes an international comparison between China and other major Asian countries such as India, Japan, and Korea in terms of library and information science research outputs represented in ISI literature. China has become the leader in terms of research productivity of library and information science.

This study focuses on English‐language journal articles only. Only journals meeting ISI inclusion criteria are reviewed and analyzed. The possible accidentally inaccurate entries in the original ISI data have not been checked for accuracy and consistency for each journal article record.

The paper provided an example of using the powerful ISI databases of citation indexes, particularly ISI SCCI, in a cautious and critical way. It empirically presents the overall upward development of China's scholarship of library and information science. Either the Greater China area as a whole or Mainland China alone has become the leader in the scholarly publications in library and information ahead of India, Korea and Japan.

The aim of this research is to evaluate effective U.S. organization and management strategies in Vietnam's transition economy. The goal is to show effective organizational planning in terms of international firm structure as well as market entry strategies. Vietnam's economic reforms initiated in 1987 have created an important emerging market increasingly integrated with the Southeast Asian Political‐Economic system. The research fulfills several scholarly needs. It fulfills a need for information on the transition of a centralized command economy to a market economy. It also fulfills a need for an evaluation of effective management strategies including localization, training and development, relationship marketing, and niche marketing.

Upon completion of the case study, the students will be able to find the challenges and underlying structures that cause the problem; the students will be able to identify the dynamic variables and develop the interconnection and interlinkages among the time-delayed variables to build the story of the business case; the students could develop the block diagram and could build the system dynamics model using the simulation software STELLA, and if they do not have the simulation software, even then they could have a mental model to understand the problem well; the system dynamics students can design the policies to make the system better behaved and recommend solutions; and the students could make mind maps and develop the mental model and could recommend solutions and way forward to overcome the challenges and solve the issues.

Tradeasia is a small-scale manufacturing firm that had started its business activities near Sundar Industrial Estate, Raiwind, in September 2007. The company’s prime focus was to buy the potato starch from chips manufacturing companies and, then, extract the potato starch from the waste potato using its own machinery and sell it as a sizing agent to textile mills. Quality characteristics in terms of better millage and enhanced gullibility made it compatible with Rafhan corn-based starch. The major challenge linked to potato starch was its degree of wetness; the potato starch either extracted from rotten potato or procured from the potato chips manufacturing companies had a high degree of wetness and moisture content. Wet potato starch sometimes had more than 60% moisture content, which was really a challenge. Owing to the high degree of wetness, the wet starch was prone to fungus growth, and within hours, the fungus created toxins if it was not dried immediately, and then after 24 h, toxins acquired a black colour, and they became hardened like pebbles. The starch then was unusable even for sizing purposes for textile products. Reduction in the degree of wetness was really a big challenge and demanded prompt action and high productivity of the operational staff to make that product dry for sale purposes. This was the biggest challenge that ended up in huge inventories of wet starch. Capacity constraints and operational inefficiency killed the company’s productivity and affected the company’s profit.

This case study is written and developed for MBA and MS-level supply chain students of the system dynamics course or those studying management of supply chain complexities. This case study discusses the operational challenges while running the business; huge inventories, capacity constraints and inefficiency in production operations were the challenges associated with almost all manufacturing industries. This case study discussed not only why such challenges are appearing in the business but also the solution that resided in the wisdom shared by the employees in the board meeting. An integrated system dynamics model could be used to design the policies to overcome such challenges. Even the block diagram of the model and causal loop diagram could help to conceptualize the problem and explore the way forward.

Teaching notes are available for educators only.

CSS 7: Management science.

This paper examines two co‐manufacturing relationships, which were efficient with the aim of understanding why they were not value maximising.

The paper utilises a methodology designed by Wilding and Humphries and based on Williamson's organisation failure framework. Using a case study approach, it is applied in a new context to provide insights into the dynamics within two co‐manufacturing relationships in the food‐manufacturing industry.

The relationships are judged as operationally efficient by both sides but frustrations and conflicts have emerged over time, leading to a real danger of relationship breakdown. These problems are caused by failure to involve co‐manufacturing partners in strategy discussions, shortcomings in relationship management, and lack of recognition of partners' developing capabilities.

The paper challenges the transaction cost economics (TCE) focus on efficiency in the context of co‐manufacturing relationships and advocates a relational perspective to value maximisation.

The findings indicate that an undue focus on operational efficiency in the management of close, long‐duration co‐manufacturing relationships may result in a reduction in innovation and a failure to maximise value.

The paper provides empirical support for arguments in favour of dynamic efficiency, rather than the static efficiency implied by TCE. These findings are of great importance to companies engaged in strategically important co‐manufacturing relationships, as they demonstrate how “negative spiral behaviours” can develop.

Rapid urbanization and the influx of rural residents to urban cities has led to the growth of informal settlements globally. Drawing on institutional theory, this paper aims to examine institutional actors’ legitimacy seeking behaviour to housing issues and their responses to regulative, normative and cultural pressures.

The qualitative case-study research approach is adopted by conducting 25 in-depth interviews that involved purposefully chosen institutional actors in the housing sector. Online observations and documents are used to support the interview data.

Thematic analysis of data gathered suggests that these actors, guided by sensemaking, invest in relationship-building to attain market, social, relational and political legitimacy. The relationship-building also leads to the legitimation of institutional actors’ existence via an eclectic mix of economic, social and political actions.

The results not only guide policymakers faced with potentially conflicting demands to legitimize sustainable housing developments policy that could benefit the urban poor’s shelter needs but also to consider the interactive and dynamic processes of stakeholders’ pressures, in a highly regulated housing environment.