Search results

1 – 10 of 155
Article
Publication date: 12 March 2018

Rashmi Anand, Sanjay Medhavi, Vivek Soni, Charru Malhotra and D.K. Banwet

Digital India, the flagship programme of Government of India (GoI) originated from National e-Governance Project (NeGP) in the year 2014. The programme has important aspect of…

1160

Abstract

Purpose

Digital India, the flagship programme of Government of India (GoI) originated from National e-Governance Project (NeGP) in the year 2014. The programme has important aspect of information security and implementation of IT policy which supports e-Governance in a focused approach of Mission Mode. In this context, there is a need to assess situation of the programme which covers a study of initiatives and actions taken by various actor involved and processes which are responsible for overall e-Governance. Therefore, the purpose of this case study is to develop a Situation-Actor-Process (SAP), Learning-Action-Performance (LAP) based inquiry model to synthesize situation of information security governance, IT policy and overall e-Governance.

Design/methodology/approach

In this case study both systematic inquiry and matrices based SAP-LAP models are developed. Actors are classified who are found responsible and engaged in IT policy framing, infrastructure development and also in e-Governance implementation. Based on a synthesis of SAP components, various LAP elements were then synthesized then which further led to learning from the case study. Suitable actions and performance have also been highlighted, followed by a statement of the impact of the efficacy i.e. transformation of information security, policy and e-Governance on the Digital India programme.

Findings

On developing the SAP-LAP framework, it was found that actors like the Ministry of Electronics and Information Technology of the Govt. of India secures a higher rank in implementing various initiatives and central sector schemes to accelerate the agenda of e-Governance. Actions of other preferred actors include more investments in IT infrastructure, policy development and a mechanism to address cyber security threats for effective implementation of e-Governance. It was found that actors should be pro-active on enhancing technical skills, capacity building and imparting education related to ICT applications and e-Governance. Decision making should be based on the sustainable management practices of e-Governance projects implementation to manage change, policy making and the governmental process of the Indian administration and also to achieve Sustainable Development Goals by the Indian economy.

Research limitations/implications

The SAP-LAP synthesis is used to develop the case study. However, few other qualitative and quantitative multi criteria decision making approaches could also be explored for the development of IT security based e-Governance framework in the Indian context.

Practical implications

The synthesis of SAP leads to LAP components which can bridge the gaps between information security, IT policy governance and e-Governance process. Based on the learning from the Situation, it is said that the case study can provide decision making support and has impact on the e-Governance process i.e. may enhance awareness about e-services available to the general public. Such work is required to assess the transparency and accountability on the Government.

Social implications

Learning based on the SAP-LAP framework could provide decision making support to the administrators, policy makers and IT sector stakeholders. Thus, the case study would further help in addressing the research gaps, accelerating e-Governance initiatives and in capturing cyber threats.

Originality/value

The SAP-LAP model is found as an intuitive approach to analyze the present status of information security governance, IT policy and e-Governance in India in a single unitary model.

Details

Information & Computer Security, vol. 26 no. 1
Type: Research Article
ISSN: 2056-4961

Keywords

Article
Publication date: 16 March 2010

Koustab Ghosh and Sangeeta Sahney

Turnover of managerial employees at junior and middle levels has been widely recognized as a critical organizational concern. The problem happens to be more intensified for…

1167

Abstract

Purpose

Turnover of managerial employees at junior and middle levels has been widely recognized as a critical organizational concern. The problem happens to be more intensified for organizations belonging to the service sector as the services provided to client/customer groups get directly affected. A number of studies have shown that compensation factor alone does not explain the retention of managerial employees in the organization. This paper aims to focus on designing and balancing the organizational social and technical subsystems elements in order to moderate the turnover of junior and middle level managers in the company.

Design/methodology/approach

A number of selective junior and middle level managers were interviewed in‐depth and content analysis was made for categorization of level‐wise qualitative responses. The situation actor process‐learning action performance (SAP‐LAP) framework has been adopted as the diagnostic instrument of organizational analysis.

Findings

The findings from the paper shows that the organizational sociotechnical factors have an impact on managerial retention and the suggestive actions from the paper attempt to find solutions to the problem of managerial turnover faced by the company.

Originality/value

The SAP‐LAP framework as an instrument to the diagnosis of organizational sociotechnical system provides useful inputs to the management for future course of actions. Maintaining the balance between the social and technical subsystem factors is a critical prerequisite to managerial retention.

Details

International Journal of Organizational Analysis, vol. 18 no. 1
Type: Research Article
ISSN: 1934-8835

Keywords

Article
Publication date: 6 November 2017

Gaurav Kabra

This study aims to outline a practice-based theoretical model to identify barriers and enablers to training in humanitarian organizations toward improving the efficiency of…

Abstract

Purpose

This study aims to outline a practice-based theoretical model to identify barriers and enablers to training in humanitarian organizations toward improving the efficiency of humanitarian organizations.

Design/methodology/approach

The situation actor process-learning action performance (SAP-LAP) model has been applied to understand the barriers and enablers to training in humanitarian organizations. The synthesis of SAP leads to LAP, which helps in identifying bottlenecks of training through analysis of present situations and processes. Then, suggested courses of action for enhancing performance are laid down. The data have been collected through discussions with five practitioners involved in past relief operations in India.

Findings

In all, five barriers and six enablers were uncovered during discussions with practitioners illustrating the complexity involved in training in humanitarian organizations. The results suggest the need for more effective strategic planning much before actual training starts, particularly in the current situation where resources are limited in terms of time, capital and manpower.

Research limitations/implications

The SAP-LAP model needs further validation through empirical data.

Practical implications

This study contributes to existing body of literature and helps practitioners by providing a better understanding of barriers and enablers to training in humanitarian organizations.

Originality/value

This study is the first of its kind that integrates the views of practitioners in identifying barriers and enablers to training in humanitarian organizations toward improving the efficiency of humanitarian organizations.

Details

Development and Learning in Organizations: An International Journal, vol. 31 no. 6
Type: Research Article
ISSN: 1477-7282

Keywords

Article
Publication date: 24 May 2011

Tapan Sahoo, D.K. Banwet and K. Momaya

The automobile industry in India is one of the sunrise industries and is poised to enhance its contribution from 5 percent of GDP in 2006 to 10 percent by 2016. The auto component…

5713

Abstract

Purpose

The automobile industry in India is one of the sunrise industries and is poised to enhance its contribution from 5 percent of GDP in 2006 to 10 percent by 2016. The auto component industry in India has grown hand in hand with the industry and is in the process of transforming itself from being a “Job order fulfiller” to being an “Integrated organization”. With the liberalization process having started in 1991, most auto component manufacturers in India have chosen the easy path of attempting to progress on operational or manufacturing capabilities. For advancing on technology capability dimension, they mostly relied on international collaborations. The purpose of this paper is to study the strategic technology management (STM) practices in select case organizations in the auto component industry in India.

Design/methodology/approach

The methodology employed for this study is a combination of literature survey, expert opinion, comparative case study and a flexible systems methodology, situation‐actor‐process‐learning‐action‐performance analysis. Longitudinal studies of technology development at the two case organizations have been done and the case analysis and synthesis has been developed based on valuable inputs and insights shared by key personnel in the case organizations.

Findings

The study finds that two different organizations have adopted different technology strategies. While both case organizations have strong linkage between business and technology strategy, the approach has been reasonably different for technology acquisition and development. The findings suggest that an effective STM can contribute to faster technology absorption and overall business performance. Organizations in India need to develop the in‐house capabilities along with suitable technology acquisitions, wherever required.

Originality/value

The two cases provide valuable insights into STM practices in two organizations and highlight the methodology adopted by the companies in their evolutions toward becoming world‐class integrated organizations. The learning can provide the way forward for capable firms in the auto component industry in India.

Details

Journal of Advances in Management Research, vol. 8 no. 1
Type: Research Article
ISSN: 0972-7981

Keywords

Article
Publication date: 19 August 2021

Veepan Kumar, Ravi Shankar and Prem Vrat

In today’s uncertain business environment, Industry 4.0 is regarded as a viable strategic plan for addressing a wide range of manufacturing-related challenges. However, it appears…

Abstract

Purpose

In today’s uncertain business environment, Industry 4.0 is regarded as a viable strategic plan for addressing a wide range of manufacturing-related challenges. However, it appears that its level of adoption varies across many countries. In the case of a developing economy like India, practitioners are still in the early stages of implementation. The implementation of Industry 4.0 appears to be complex, and it must be investigated holistically in order to gain a better understanding of it. Therefore, an attempt has been made to examine the Industry 4.0 implementation for the Indian manufacturing organization in a detailed way by analyzing the complexities of relevant variables.

Design/methodology/approach

SAP-LAP (situation-actor-process and learning-action-performance) and an efficient interpretive ranking process (e-IRP) were used to analyze the various variables influencing Industry 4.0 implementation. The variables were identified, as per SAP-LAP, through a thorough review of the literature and based on the perspectives of various experts. The e-IRP has been used to prioritize the selected elements (i.e. actors with respect to processes and actions with respect to performance) of SAP-LAP.

Findings

This study ranked five stakeholders according to their priority in Industry 4.0 implementation: government policymakers, industry associations, research and academic institutions, manufacturers and customers. In addition, the study also prioritized important actions that need to be taken by these stakeholders.

Practical implications

The results of this study would be useful in identifying and managing the various actors and actions related to Industry 4.0 implementation. Accordingly, their prioritized sequence would be useful to the practitioners in preparing the well-defined and comprehensive strategic roadmap for Industry 4.0.

Originality/value

This study has adopted qualitative and quantitative approaches for identifying and prioritizing different variables of Industry 4.0 implementation. This, in turn, helps the stakeholder to comprehend the concept of Industry 4.0 in a much simpler way.

Details

Benchmarking: An International Journal, vol. 29 no. 5
Type: Research Article
ISSN: 1463-5771

Keywords

Article
Publication date: 9 November 2021

Anchal Patil, Jitender Madaan, Vipulesh Shardeo, Parikshit Charan and Ashish Dwivedi

Pharmaceutical donations are a practical approach to increase medicine availability during disasters such as disease outbreaks. However, often donated pharmaceuticals are…

Abstract

Purpose

Pharmaceutical donations are a practical approach to increase medicine availability during disasters such as disease outbreaks. However, often donated pharmaceuticals are inappropriate and unsuitable. This convergence of inappropriate pharmaceuticals is a severe operational challenge and results in environmental hazards. This study explores the pharmaceutical supply chains (PSCs) during a disease outbreak to relieve the negative impact of the material convergence problem (MCP).

Design/methodology/approach

This study adopts a situation-actors-process learning-action-performance (SAP-LAP) linkage framework to understand the PSC dynamics. The problem-solving component of the SAP-LAP analysis provides the strategies catering to MCP. The findings from the SAP-LAP helped to develop the causal loop diagram (CLD). This study conducts several experiments on the proposed strategies by integrating CLD into a stock and flow diagram. Later, a disease outbreak case study accessed the pharmaceutical donations effect on PSC performance.

Findings

The study synthesises and evaluates propositions and strategies to incorporate circular economy (CE) principles in PSC. This study proposed two strategies; one to sort and supply and the other to sort, supply and resell. The reuse policy improves humanitarian organisations' finances in the simulation study. This study verified the operational improvement of PSC by reducing the transport and storage burden due to MCP.

Originality/value

This study comprehensively approaches the issue of drug donation and uniquely produced several propositions for incorporating a CE perspective in PSC. The study also proposed a unique simulation approach to model the donation arrivals in response to a disease outbreak using susceptible, exposed, infectious and recovered modelling.

Details

The International Journal of Logistics Management, vol. 33 no. 3
Type: Research Article
ISSN: 0957-4093

Keywords

Article
Publication date: 9 July 2019

Chetna Chauhan, Abhishek Sharma and Amol Singh

In the recent years, the two increasingly popular topics, namely, Industry 4.0 and circular economy (CE) have attracted the attention of many academicians and practitioners…

1684

Abstract

Purpose

In the recent years, the two increasingly popular topics, namely, Industry 4.0 and circular economy (CE) have attracted the attention of many academicians and practitioners. However, the connection between CE and Industry 4.0 has not been much investigated in the literature. Motivated by this gap, the purpose of this paper is to integrate these two streams and attempt to understand the new paradigm of Industry 4.0 for resolving the issues pertaining to CE principles.

Design/methodology/approach

The study uses situation, actor, process, learning, action, performance (SAP-LAP) linkages framework to analyze the applications of Industry 4.0 mechanisms in realizing the issues of current CE business models. This is done through the interpretation of the cross-interaction and self-interaction relationships among the different interfaces/elements of SAP-LAP.

Findings

The results suggest that top managers are the most essential actors for integrating the use of Industry 4.0 to achieve sustainability, in the light of CE. In addition, advanced technologies such as Internet of Things and cyber-physical systems are the most important Industry 4.0 actions that help in improving the CE performance parameters.

Research limitations/implications

This qualitative study is an attempt to analyze and assess the strategic issues pertaining to Industry 4.0 standards in CE. The study identifies learnings (challenges/opportunities) and the corrective actions which are imperative toward achieving CE principles. This study will guide managers and policymakers to understand the importance of implementing Industry 4.0 for accomplishing CE principles.

Originality/value

This study integrates two important streams of literature – Industry 4.0 and CE. Thus, this paper offers insights about the importance of Industry 4.0 standards in achieving CE principles.

Details

Benchmarking: An International Journal, vol. 28 no. 5
Type: Research Article
ISSN: 1463-5771

Keywords

Article
Publication date: 7 November 2016

Vivek Soni, S.P. Singh and Devinder Kumar Banwet

Energy supply delivered via various energy projects is an important aspect of energy security for India. Managing supply through various capacity additions for providing…

Abstract

Purpose

Energy supply delivered via various energy projects is an important aspect of energy security for India. Managing supply through various capacity additions for providing continuous electricity 24×7 by 2019 is a significant challenge for the country. In this context, there is a need to assess the present situation of energy generation from the traditional energy projects that are being installed for the purpose of capacity addition. Thus, the purpose of this paper is to develop an inquiry model based on situation-actor-process (SAP), learning-action-performance (LAP) for the Indian energy and power sectors to analyze the status of the supply side of energy security.

Design/methodology/approach

A SAP-LAP model is used to synthesize the situations of both the energy and power sectors. For both systems, inquiry- and matrices-based SAP-LAP models have been considered for this purpose. The situation is presented for various issues related to the execution of different types of energy projects. Actors in these sectors are classified by those who are responsible and engaged in the execution of various energy projects. For demonstration purposes, only a thermal energy project is highlighted in this case study. Based on the synthesis of SAP elements, various LAP elements are analyzed which leads to lessons that may be learnt from the case. Suitable actions are identified, followed by an assessment of their impact on the performance of the energy projects.

Findings

By developing a framework for a SAP-LAP model for the assessment of energy security, it was found that both sectors need more investment for their sustainable growth and that the actors identified should be proactive in their decision making. Decision making should be based on the sustainable management practices of life cycle management and life cycle costing for the better utilization of energy resources to strengthen overall energy security.

Research limitations/implications

The SAP-LAP analysis is used to explain the supply side of energy security in a managerial context, as applied in the case of the Indian energy and power sectors. However, some other quantitative multiple-criteria decision-making techniques like the preference ranking organization method for enrichment of evaluations, the complex proportional assessment of alternatives, the analytic hierarchy process or qualitative interactions assessment techniques such as interpretive structural modeling (ISM), total interpretive structural modeling (TISM) or the interpretive ranking process can also be explored for the development of an energy security framework.

Practical implications

The synthesis of SAP leads to LAP, which bridges the gap by suggesting improvement actions based on learning from the present situation of power supply, from actors in the industry and from existing processes. The model presents the situation of energy security in terms of the timely execution of energy projects and their impacts on the gross domestic product of the country.

Social implications

The framework for learning can provide information to the various stakeholders, investors and sector organizations inquiring about various issues related to energy projects and supporting the idea for energy security and sustainability.

Originality/value

The SAP-LAP model is a novel approach for analyzing the present status of energy supply performance in a single model, which can act as the support for decision making in conflicting situations, specifically the conflicting nature of the Indian energy and power sectors.

Article
Publication date: 30 October 2020

Anchal Gupta and Rajesh Kumar Singh

The purpose of this study is to analyze sustainability issues in the context of logistics service providers (LSPs) and to evaluate the sustainability index of an LSP in the Indian…

Abstract

Purpose

The purpose of this study is to analyze sustainability issues in the context of logistics service providers (LSPs) and to evaluate the sustainability index of an LSP in the Indian scenario.

Design/methodology/approach

The case study method is used to understand the sustainability issues of an Indian LSP. The situation–actor–process (SAP) and learning–action–performance (LAP) framework has been applied to critically examine the sustainability issues of the case organization. The information about the case study is collected from both primary and secondary sources, and a detailed analysis of different sustainability issues in the context of an Indian case has been done. The sustainability index for the case organization has been also evaluated.

Findings

It can be observed from the in-depth case analysis that LSPs have started making use of green practices for long-term sustainability, but adoption is very slow in developing countries such as India. Based on SAP-LAP analysis of an Indian LSP, suitable actions are recommended for improving the performance of LSPs.

Practical implications

Adoption of sustainable practices by LSPs can lead to sustainable performance. Sustainability index can assist LSPs to benchmark their sustainability performance to meet the market requirements.

Originality/value

The novelty of this study is to analyze the issues related to implementation of sustainable practices in an Indian LSP through SAP-LAP framework. It also illustrates the evaluation of sustainability index.

Details

Qualitative Research in Organizations and Management: An International Journal, vol. 16 no. 3/4
Type: Research Article
ISSN: 1746-5648

Keywords

Article
Publication date: 11 April 2016

Amrita Gangotra and Ravi Shankar

There are various risks that can derail the adoption of business analytics (BA) practice in a telecom service provider (TSP) thereby jeopardising the possibility to increase…

1816

Abstract

Purpose

There are various risks that can derail the adoption of business analytics (BA) practice in a telecom service provider (TSP) thereby jeopardising the possibility to increase profitability and improved customer experience. The purpose of this paper is to analyse different associated risks using situation-actor-process, learnings-actions-performance (SAP-LAP) model and build mitigation strategies for the adoption. Also the risks are ranked using the interactive ranking process (IRP) methodology and the dominating matrix provides insight to the actions and actors that need attention to improve the processes and performance.

Design/methodology/approach

A case study of a TSP (X1) was analysed through close interactions with experts within the company and externals involved in setting up the BA practice in X1. Using the SAP-LAP framework risks were identified and then the IRP was used to rank the actors w.r.t performance and actions w.r.t processes.

Findings

X1 has taken initiatives for setting up the BA practice in order to improve the profitability and customer experience through data insights. The suggested conceptual SAP-LAP model helps to address risk mitigation strategies for its adoption and the IRP frameworks helps in understanding the prioritisation matrix (using the ranking) to be considered to mitigate the risks.

Research limitations/implications

The IRP framework is limited to certain relationships between actors, w.r.t processes and actions w.r.t performance for the prioritisation matrix of identified risks. This has scope to be further expanded to other relationships and therefore refining the findings. Also this approach could be used to study other industries too.

Practical implications

SAP-LAP model identifies the risks in adopting the BA practice in a TSP. The synthesis of SAP leads to LAP, which bridges the gap by suggesting improvement actions based on the learning from the present situation, actors and processes. IRP provides the prioritisation matrix for mitigating the risks by identifying the dominating factors.

Originality/value

BA practice plays a dominant role in a TSP. An approach to study the risks of its adoption using the SAP-LAP and IRP framework bridges the gap between the academic and corporate world. This paper is very relevant to managers involved in setting up a BA practice. For the academic, use of research model validates the identification of risks that are recognised in the corporate world and prioritising the risks that need to be addressed.

Details

Journal of Enterprise Information Management, vol. 29 no. 3
Type: Research Article
ISSN: 1741-0398

Keywords

1 – 10 of 155