Search results

1 – 10 of 463
Book part
Publication date: 26 November 2020

Gizem Merve Karadag and Irem Eren Erdogmus

The digitalization process has been influential on the way marketing is conducted. However, luxury brands have not yet fully channeled the benefits of the integration of various…

Abstract

The digitalization process has been influential on the way marketing is conducted. However, luxury brands have not yet fully channeled the benefits of the integration of various touchpoints. The aim of this chapter is to provide insights into building a luxury fashion omnichannel strategy through the integration of online and offline consumer journeys, based on the emerging needs and lifestyles of different luxury consumer segments. Accordingly, exploratory research is designed to understand luxury consumer typologies and luxury fashion shopping journeys. In-depth interviews were conducted for data collection in Istanbul, with 16 participants. Grounded theory coding was used for analyzing the data. Findings revealed four-consumer typologies –Luxury Beginners, Nouveaux Riches, Conservatives, Established Luxury Consumers. Luxury fashion journey map covering three major steps – pre-purchase, purchase, and post-­purchase – was illustrated based on the usage of both digital and non-digital channels and agents through the journey with discussions to present consumer differences. The results of the study add to the current literature and provide an omnichannel roadmap for the practitioners.

Details

Managing Customer Experiences in an Omnichannel World: Melody of Online and Offline Environments in the Customer Journey
Type: Book
ISBN: 978-1-80043-389-2

Keywords

Book part
Publication date: 12 September 2014

Katalin Illes and Howard Harris

Our focus is on the use of narrative in ethics education in organisations. The effectiveness of stories as a basis for executive education and organisational development has been…

Abstract

Our focus is on the use of narrative in ethics education in organisations. The effectiveness of stories as a basis for executive education and organisational development has been described in other chapters in this book and elsewhere. Many writers provide examples linking stories and ethics, but the examples are drawn most often from overtly ethical stories. We offer a more expansive and inclusive view, suggesting that all stories are valuable for teaching ethics. We use Booker’s (2004) finding that all stories belong to one of seven basic plots – overcoming the monster; rags to riches; the quest; voyage and return; comedy; tragedy; and rebirth – to show that no major category of narrative need be omitted from those which can provide examples or links to the development of virtue in organisations. We provide examples of how stories can be used to encourage the development of specific virtues including courage, integrity, hope, inquisitiveness, humour and prudence. Six further aspects are considered – whether only moral stories are useful, the value of complexity, the benefit of familiarity, stories of failure, the selection of appropriate stories and whether non-fiction can be included.

Details

The Contribution of Fiction to Organizational Ethics
Type: Book
ISBN: 978-1-78350-949-2

Keywords

Abstract

Details

Black Metal, Trauma, Subjectivity and Sound: Screaming the Abyss
Type: Book
ISBN: 978-1-78756-925-6

Abstract

Details

The Strength of Difference: Itineraries of Atypical Bosses
Type: Book
ISBN: 978-1-78714-582-5

Abstract

Details

The Romance of Heroism and Heroic Leadership
Type: Book
ISBN: 978-1-78756-655-2

Book part
Publication date: 27 October 2021

Kayla D. R. Pierce

Purpose: Because past research has investigated nonverbal behaviors in clusters, it is unclear what status value is ascribed to individual nonverbal behaviors. I test status cues…

Abstract

Purpose: Because past research has investigated nonverbal behaviors in clusters, it is unclear what status value is ascribed to individual nonverbal behaviors. I test status cues theory to investigate whether response latency functions as a status cue. I explore whether it affects behavioral influence or if it only signals assertiveness and does not have status value. I also explore how one's interpretation of response latency impacts behavioral influence.

Methodology: In a two-condition laboratory experiment, I isolate response latency and test its strength independently, and then I measure behavioral influence, participants' response latency, and perceptions of assertiveness. I also conduct interviews to investigate how participants interpret their partner's response latency to understand how people ascribe different meanings to the same nonverbal behavior.

Findings: I find that response latency alone does not affect behavioral influence, in part because how people interpret it varies. However, response latency does significantly impact participants' own response latency and their perceptions of their partner's assertiveness.

Practical Implications: This research demonstrates the intricacies of nonverbal behavior and status. More specifically, this work underscores important conceptual differences between assertiveness and status, and demonstrates how the interpretation of nonverbal behavior can impact behavioral influence.

Abstract

Details

Gender Inequality in Metal Music Production
Type: Book
ISBN: 978-1-78714-674-7

Book part
Publication date: 14 October 2022

Hong Lu, Bin Liang and Deena DeVore

The victim’s rights movement and restorative justice (RJ) have gained momentum around the world. More laws and policies have focused on crime victims and their families. Western…

Abstract

The victim’s rights movement and restorative justice (RJ) have gained momentum around the world. More laws and policies have focused on crime victims and their families. Western literature suggests that the victim’s family suffers physical, emotional, and financial tolls and that the power of the victim’s family in pursuing justice for their loved ones remains limited. This is particularly concerning within the political and legal context of the abolitionist movement, innocence project, and human rights groups’ campaigns against police torture. Grounded in the perspectives of RJ and Chinese legal culture, this study examines the victim’s family, represented by Ding and senior Yu, of the Nian Bin capital murder case. Drawing on published reports and using the thematic content analysis method, this study examines the following aspects of victim’s family in a death penalty case: 1) victim family’s physical, emotional, and financial tolls; 2) victims’ family and the criminal justice system; 3) victims’ family and the media; and 4) the relationship between the victims’ and the accused’s families. This study concludes with discussions of the competing goals of families impacted by a crime and RJ practices that would help mitigate the loss of the victim’s family and enhance their confidence in the criminal justice system.

Details

The Justice System and the Family: Police, Courts, and Incarceration
Type: Book
ISBN: 978-1-80382-360-7

Keywords

Book part
Publication date: 23 September 2013

Martha Foschi

(a) To examine “native-born/immigrant” (nativity) and “national/foreign professional credentials” (country of credentials) as status factors in terms of expectation states theory…

Abstract

Purpose

(a) To examine “native-born/immigrant” (nativity) and “national/foreign professional credentials” (country of credentials) as status factors in terms of expectation states theory, and (b) to lay out a blueprint for a theory-based, experimental research agenda in this area.

Design/methodology/approach

(for (b) above). I propose a research program based on three types of expectation states experimental designs: the open group-discussion, the rejection-of-influence standardized setting, and the application-files format. All three incorporate measures of either biased evaluations or double standards for competence, or of both. I illustrate how these designs can be adapted to assess, through the presence/absence of one or the other of those practices, the separate impacts of nativity, country of professional credentials and selected additional factors on the inference of task competence. The need for and the advantages of systematic, experimental work on this topic are highlighted.

Findings

(from (a) above). I review evidence of the status value of nativity and country of credentials through data on evaluations, employment, and earnings. My evidence originates in contemporary Canadian studies that present results from surveys, interviews, census records, and – to a lesser extent – experiments, and these findings support my claim.

Practical/social implications

The proposed research will facilitate the development of interventions toward the standardized and unbiased assessment of immigrants’ foreign credentials.

Originality/value

The agenda I put forth constitutes a novel approach to the study of nativity and country of credentials. The work will extend the expectation states program, and enhance immigration research both theoretically and methodologically.

Abstract

Details

The Strength of Difference: Itineraries of Atypical Bosses
Type: Book
ISBN: 978-1-78714-582-5

1 – 10 of 463