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This paper aims to explore how omni-channel data flows should be integrated by specifying what data, omni-channel agents and information and digital technologies (IDTs) should be considered and connected.

A multiple case study method is used with 17 British companies. The studies are supported by 68 interviews with the case companies and their consumers, 5 site visits, 4 focus group meetings and the companies’ archival data and documentations.

This paper provides novel frameworks for omni-channel data flow integration from consumer and business perspectives. The frameworks consist of omni-channel agents, their data transactions and their supporting IDTs. Relatedly, this paper formalizes the omni-channel data flow integration in the forms of horizontal, vertical and total integrations and explores their contributions to the adaptability of omni-channel, as a complex adaptive system (CAS). It also discusses that how inter-organizational governance mechanisms can support data flow integration and their relevant IDT implementations.

The breadth and depth of the required IDTs for omni-channel integration prove the necessity for omni-channel systems to move toward total integration. Therefore, supported by CAS and inter-organizational governance theories, this research indicates how data flow integration and IDT can transform the omni-channel through self-organization and autonomy capability enhancement.

This research’s recommended frameworks provide a robust platform to formalize data flow integration as the omni-channel's core driver. Accordingly, it moves the literature from a basic description of “what omni-channel is” and provides a novel and significant debate on what specific data should be shared at what levels between which agents of the omni-channel, and with what type of relationship governance mechanism, to assure omni-channel horizontal, vertical and total integrations.

The recent global market trend is seemed enforcing existing manufacturing organizations (as well as service sectors) to improve existing supply chain systems or to take up/adapt advanced manufacturing strategies for being competitive. The concept of the agile supply chain (ASC) has become increasingly important as a means of achieving a competitive edge in highly turbulent business environments. An ASC is a dynamic alliance of member enterprises, the formation of which is likely to introduce velocity, responsiveness, and flexibility into the manufacturing system. In ASC management, supplier/partner selection is a key strategic concern. Apart from traditional supplier/partner selection criteria; different agility-related criteria/attributes need to be taken under consideration while selecting an appropriate supplier in an ASC. The paper aims to discuss these issues.

Therefore, evaluation and selection of potential supplier in an ASC have become an important multi-criteria decision making problem. Most of the evaluation criteria being subjective in nature; traditional decision-making approaches (mostly dealing with objective data) fail to solve this problem. However, fuzzy set theory appears an important mean to tackle with vague and imprecise data given by the experts. In this work, application potential of the fuzzy multi-level multi-criteria decision making (FMLMCDM) approach proposed by Chu and Velásquez (2009) and Chu and Varma (2012) has been examined and compared to that of Fuzzy-techniques for order preference by similarity to ideal solution (TOPSIS) and Fuzzy-MOORA in the context of supplier selection in ASC.

It has been observed that similar ranking order appears in FMLMCDM as well as Fuzzy-TOPSIS. In Fuzzy-MOORA, the best alternative appears same as in case of FMLMCDM as well as Fuzzy-TOPSIS; but for other alternatives ranking order differs. A comparative analysis has also been made in view of working principles of FMLMCDM, Fuzzy-TOPSIS as well as Fuzzy-MOORA.

Application feasibility of FMLMCDM approach has been verified in comparison with Fuzzy-TOPSIS and Fuzzy-MOORA in the context of agile supplier selection.

To develop a new method for estimation of damage configuration in composite laminate structure using acoustic wave propagation signal and a reduction‐prediction neural network to deal with high dimensional spectral data.

A reduction‐prediction network, which is a combination of an independent component analysis (ICA) and a multi‐layer perceptron (MLP) neural network, is proposed to quantify the damage state related to transverse matrix cracking in composite laminates using acoustic wave propagation model. Given the Fourier spectral response of the damaged structure under frequency band‐selective excitation, the problem is posed as a parameter estimation problem. The parameters are the stiffness degradation factors, location and approximate size of the stiffness‐degraded zone. A micro‐mechanics model based on damage evolution criteria is incorporated in a spectral finite element model (SFEM) for beam type structure to study the effect of transverse matrix crack density on the acoustic wave response. Spectral data generated by using this model is used in training and testing the network. The ICA network called as the reduction network, reduces the dimensionality of the broad‐band spectral data for training and testing and sends its output as input to the MLP network. The MLP network, in turn, predicts the damage parameters.

Numerical demonstration shows that the developed network can efficiently handle high dimensional spectral data and estimate the damage state, damage location and size accurately.

Only numerical validation based on a damage model is reported in absence of experimental data. Uncertainties during actual online health monitoring may produce errors in the network output. Fault‐tolerance issues are not attempted. The method needs to be tested using measured spectral data using multiple sensors and wide variety of damages.

The developed network and estimation methodology can be employed in practical structural monitoring system, such as for monitoring critical composite structure components in aircrafts, spacecrafts and marine vehicles.

A new method is reported in the paper, which employs the previous works of the authors on SFEM and neural network. The paper addresses the important problem of high data dimensionality, which is of significant importance from practical engineering application viewpoint.

The purpose of this paper is to provide a simulation modelling framework to examine the behaviour of a serial make-to-stock (MTS) manufacturing system under the influence of various uncertainties. Further, the study analyses effect of propagation uncertainties from lower to upper stream of supply chain.

System dynamics modelling approach has been adopted for modelling and analysing the behaviour of a serial MTS manufacturing system under the influence of different uncertainties such as demand, supplier acquisition rate, raw material (RM) supply lead time, processing time and delay due to machine failure. The backup supply strategy has been proposed to mitigate the adverse effect of the RM supply uncertainty.

The effect of variations of various factors on the performance of a MTS manufacturing supply chain in measured through various performance measures like work-in-progress (WIP) inventory, backlog and RM shortage at both manufacturer’s and supplier’s end. The benefit of adopting backup supply strategy under RM supply uncertainty is demonstrated.

This work is limited to analysis of a serial MTS manufacturing system dealing with a single product having two machines only. The study can be easily extended to a more complex system with multiple machines, lines and products.

A simple simulation framework has been proposed to analyse the effect of various uncertainties on the performance of a MTS manufacturing system. The managers can simulate complex systems using simulation approaches to generate if-then scenarios to gain insight into practical problems and formulate strategies to mitigate adverse effect of uncertainties at various level of supply chain.

The study analyses behaviour of MTS manufacturing system under the effect of various uncertainties operating simultaneously in the system. A backup supplier strategy is proposed to improve the service level at the customer’s end through improving service level at the supplier’s end. Similarly, effective strategies can be tested with the proposed simple model to reduce the effect of uncertainty at different levels of the supply chain.

Customer participation (CP) in service recovery is one of the ways to co-create value with the service provider. Most existing studies assume that customers are willing to participate in service recovery, provided the firm offers them the opportunity. In this study, the authors propose the construct named customer intention to participate in service recovery (CIPSR), develop a scale for it and argue that it is not always implicit but rather is dependent on the consumer's perceived control.

A multi-method approach was used with a combination of qualitative interviews, literature review, unaided dimension identification, correspondence analysis, exploratory factor analysis (EFA), confirmatory factor analysis (CFA) and structural equation modelling to develop the CIPSR scale. The authors used structural equation modelling to test the proposed effect of perceived control on CIPSR.

The study proposes a four-dimensional scale for CIPSR. The authors also found support for the effect of perceived control on CIPSR, with anxiety and failure controllability attribution as intermediate variables.

This study develops a comprehensive scale to measure CIPSR using a rigorous multi-method technique, as well as establishes its importance in the existing literature.

Recently, in turbulent and highly competitive marketplace, organizational sustainability in the long run necessitates the adaptation of appropriate supply chain (SC) strategies. Hence, traditional SC philosophies are being restructured nowadays to fulfill different business goals. Articulation of lean, agile, green and resilient SC strategies could amply be found in the literature; however, integration of those in various modes may definitely improve overall SC’s performance. Past researchers have focused on the integration of lean, agile and green paradigms together to ensure an efficient SC construct. But the integration of green and resilient paradigm has been rarely reported in the literature. To deal with the unexpected situations/disturbances in the SC management along with embedded environmental consciousness, the purpose of this paper is to integrate the resilient SC and green SC philosophies; thereof to evaluate of an overall SC “g-resilient”/“ecosilient” index for a case automotive company.

A consolidated list consisting of supply chain practices (combining green and resilient performance indices) have been articulated in this study. A decision-making group has been assumed; where, the role of the decision makers is to provide individuals’ judgment (subjective opinion) toward determining the weight and the rating (performance extent) of various performance indices. The overall g-resilient SC performance has been determined by computing a unique ecosilient (g-resilient) index. The concepts of fuzzy performance importance index along with Degree of Similarity (DOS) adapted from fuzzy set theory (FST) have been applied to rank various performance indicators. In addition to that, the interrelationships amongst various g-resilient indices (performance indicators) have also been established through interpretive structural modeling.

By exploring the concept of fuzzy DOS, outlined in the trapezoidal fuzzy numbers set theory, various SC performance indicators have been classified into three distinct performance categories/levels (namely regretful, tolerable, and satisfactory). Such categorization has been found helpful in order to determine ill (poor) performing SC areas, which need future improvement toward boosting up the overall g-resilient index of the company’s SC.

The study bears significant managerial implications. The decision support framework suggested in this paper is found capable enough to determine a unique index known as “ecosilient (g-resilient) index” toward exploring “greenness” as well as “resiliency” for the case automotive company. Application potential of the proposed ecosilient (g-resilient) index evaluation system has been explored in this reporting. The recommended framework enables the managers to cope up with unexpected disruptions and found helpful in order to reduce the environmental impacts.

The purpose of this paper is to develop a multi-level hierarchical framework (evaluation index system) toward evaluating an “appraisement index” from the prospectus of measuring and monitoring resilient performance of the candidate industry.

In this reporting, vagueness, imprecision, as well as inconsistency associated with subjective evaluation information (aligned with ill-defined assessment indices of SC resilience performance), has been tackled by the application of fuzzy theory.

Subjective evaluation information (expressed in linguistic term) acquired from the committee of decision makers (called expert group), against different resilience indices/metrics, has been fruitfully explored through the proposed fuzzy-based resilience performance appraisement module. Finally, a case study from an Indian automobile company has been conducted from the perspective of checking effectiveness of the proposed methodology for evaluation of appraisement index indicating SC resilience extent.

This methodology might be successfully applied to help other decision-making problems from the perspective of performance appraisal and benchmarking of candidate alternatives/choices under predefined criteria and subjective evaluation circumstances.

The purpose of this paper is to attempt supplier selection considering economic, environmental and social sustainability issues.

Subjective human judgment bears some kind of vagueness and ambiguity; fuzzy set theory has immense potential to overcome this. Owing to the advantage of intuitionistic fuzzy numbers set over classical fuzzy numbers set; three decision-making approaches have been applied here in intuitionistic fuzzy setting (namely, intuitionistic-TOPSIS, intuitionistic-MOORA and intuitionistic-GRA) to facilitate supplier selection in sustainable supply chain.

The stated objective of this research “to verify application potential of different decision support systems (in intuitionistic fuzzy setting) in the context of sustainable supplier selection” has been carried out successfully. A case empirical research has been conducted by applying three different decision-making approaches: intuitionistic fuzzy-TOPSIS, intuitionistic fuzzy-MOORA and intuitionistic fuzzy-GRA to an empirical data set of sustainable supplier selection problem. The ranking orders thus obtained through exploration of aforesaid three approaches have been explored and compared.

As compared to generalized fuzzy numbers, intuitionistic fuzzy numbers exhibit a membership degree, a non-membership degree and the extent of hesitation; a better way to capture inconsistency, incompleteness and imprecision of human judgment. Application potential of aforesaid three decision support approaches has been demonstrated in this reporting for a case sustainable supplier selection.

In today’s ever-changing global business environment, successful survival of manufacturing firms/production units depends on the extent of fulfillment of dynamic customers’ demands. Appropriate supply chain strategy is of vital concern in this context. Lean principles correspond to zero inventory level; whereas, agile concepts motivate safety inventory to face and withstand in turbulent market conditions. The leagile paradigm is gaining prime importance in the contemporary scenario which includes salient features of both leanness and agility. While lean strategy affords markets with predictable demand, low variety and long product life cycle; agility performs best in a volatile environment with high variety, mass-customization and short product life cycle. Successful implementation of leagile concept requires evaluation of the total performance metric and development of a route map for integrating lean production and agile supply in the total supply chain. To this end, the purpose of this paper is to propose a leagility evaluation framework using fuzzy logic.

A structured framework consisting of leagile capabilities/attributes as well as criterions has been explored to assess an overall leagility index, for a case enterprise and the data, obtained thereof, has been analyzed. Future opportunities toward improving leagility degree have been identified as well. This paper proposes a Fuzzy Overall Performance Index to assess the combined agility and leanness measure (leagility) of the organizational supply chain.

The proposed method has been found fruitful from managerial implication viewpoint.

This paper aimed to present an integrated fuzzy-based performance appraisement module in an organizational leagile supply chain. This evaluation module helps to assess existing organizational leagility degree; it can be considered as a ready reference to compare performance of different leagile organization (running under similar supply chain architecture) and to benchmark candidate leagile enterprises; so that best practices can be transmitted to the less-performing organizations. Moreover, there is scope to identify ill-performing areas (barriers of leagility) which require special managerial attention for future improvement.