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Case study
Publication date: 28 April 2015

G Raghuram and Darshit Jasani

This case describes the events following an incident of a rape in a taxi associated with Uber, by its driver. Uber was an application based taxi operator. The events…

Abstract

This case describes the events following an incident of a rape in a taxi associated with Uber, by its driver. Uber was an application based taxi operator. The events raised several issues for government systems and processes, such as need for regulation of new formats of business like application based taxi services, integrated databases, checks against forgery and holistic approach towards women safety. The case also brings out how an e-commerce business raises regulatory concerns.

Details

Indian Institute of Management Ahmedabad, vol. no.
Type: Case Study
ISSN: 2633-3260
Published by: Indian Institute of Management Ahmedabad

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Expert briefing
Publication date: 12 September 2017

The likely strategy of the BJP's opponents.

Details

DOI: 10.1108/OXAN-DB224372

ISSN: 2633-304X

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Geographic
Topical
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Article
Publication date: 6 July 2021

Kirti Nayal, Rakesh Raut, Ana Beatriz Lopes de Sousa Jabbour, Balkrishna Eknath Narkhede and Vidyadhar V. Gedam

This article sheds light on the missing links concerning the study of using integrated enabling technologies toward sustainable and circular agriculture supply chains by…

Abstract

Purpose

This article sheds light on the missing links concerning the study of using integrated enabling technologies toward sustainable and circular agriculture supply chains by examining the available literature and proposing future research possibilities.

Design/methodology/approach

The relevant literature was researched through online databases such as Scopus, Web of Science, Academic Search Premier, Emerald, IEEE Xplore, Science Direct, World Scientific Net and Springer-Link Journals, covering a period from 1999 to 2020. A systematic literature review based on 75 papers analyzed the integration of the concepts of enabling technologies, sustainability, circular economy and supply chain performance in agriculture supply chains.

Findings

It was identified that enabling technologies and agriculture supply chains alone have been explored further than integrated enabling technologies, sustainability, circular economy, supply chain performance and agriculture supply chains. Enabling technologies and agriculture supply chains' main findings are: enabling technologies have been studied to improve food safety, food quality and traceability in agriculture supply chains. The main results regarding integrated enabling technologies, sustainability, circular economy, supply chain performance and agriculture supply chains are: Internet of Things and information communication technology play an important role in addressing food security, traceability and food quality, which help achieve sustainable development goals.

Originality/value

This review study provides 13 research questions to underpin future trends regarding integrated technologies' application in agriculture supply chains for circular and sustainable growth.

Details

Journal of Enterprise Information Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1741-0398

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Article
Publication date: 29 November 2018

Mayank Yadav and Zillur Rahman

The purpose of this paper is to examine the impact of perceived social media marketing activities (SMMAs) on customer loyalty via customer equity drivers (CEDs) in an…

Abstract

Purpose

The purpose of this paper is to examine the impact of perceived social media marketing activities (SMMAs) on customer loyalty via customer equity drivers (CEDs) in an e-commerce context.

Design/methodology/approach

The study surveyed 371 students from a large university in India. The data were analyzed via confirmatory factor analysis and the research hypotheses were examined using SEM.

Findings

The study revealed three key findings. First, perceived SMMAs of e-commerce comprise five dimensions, namely, interactivity, informativeness, word-of-mouth, personalization and trendiness. Second, perceived SMMAs of e-commerce have significantly and positively influenced all the drivers of customer equity (CEDs). Third, the CEDs of e-commerce exhibit a significant and positive influence on customer loyalty toward the e-commerce sites.

Practical implications

This study will help e-commerce managers to boost customer loyalty toward the e-commerce sites through perceived SMMA.

Originality/value

The study is the first to identify five dimensions of e-commerce perceived SMMA. The current study also introduces the stimulus–organism–response model as a theoretical support to connect perceived SMMAs of e-commerce to customers’ loyalty via CEDs. This is supposed to be the first study to examine the impact of perceived SMMA on customer loyalty toward the e-commerce sites via CEDs in the e-commerce industry.

Details

Benchmarking: An International Journal, vol. 25 no. 9
Type: Research Article
ISSN: 1463-5771

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Expert briefing
Publication date: 26 October 2020

Incumbent Chief Minister Nitish Kumar is hoping to retain his position. Kumar’s Janata Dal (United) or JD(U) is part of the National Democratic Alliance (NDA) led by Prime…

Details

DOI: 10.1108/OXAN-DB257098

ISSN: 2633-304X

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Geographic
Topical
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Case study
Publication date: 19 November 2013

Sangeeta Goel and Gita Bajaj

– A messy picture.

Abstract

Title

A messy picture.

Subject area

Human resource management, business ethics, public policy.

Study level/applicability

The case can also be taught in MBA/postgraduate in management programmes in general management or HR classes to give a lesson in organizational conflict and resolution, negotiation skills (strategies, tactics and power in negotiation) towards the middle or end of the course. The course can also be taught in MBA/postgraduate in management programmes in business ethics classes to make students appreciate the various approaches to ethics – end-results, duty, social contract and personalistic ethics. It also helps students learn how to institute ethics into the cultural fabric of the organization. In public policy programmes, it could be taught to illustrate the crucial role and at times unintended outcomes of actions of street level bureaucracies in policy implementation. The course can also be taught in refresher training programmes for executives to give lessons in conflict management, mediation strategies, union negotiations and ethics.

Case overview

This teaching case is based on a real incident that took place in a defence production factory of India in the year 2009. It succinctly unfolds a small showdown between two officers that acquires a disproportionate size and explosive dimension and vitiates the environment of the entire organization. The case is a narration of a small row that in no time became a full-blown organizational dispute with layers of issues. Two officers, one very senior and the other influential, got entangled in a conflict, unfortunately in the presence of a large audience; dissatisfied workers and officers fanned the sentiments and encouraged them to unethically leverage legal privileges by gaming in the name of caste and sexual harassment to gain power in the messy dispute. The protagonist Ram Sharma, the General Manager (head) of the factory, is in a precarious situation as the conflict not only puts his managerial skills but also his moral standards and ethics to test.

Expected learning outcomes

After discussion and analysis of this case, the students should be able to: appreciate and evaluate the complexities and multiple facets of an organizational conflict including ethical challenges faced in a real life situation, recommend the options and course of action a manager could resort to in a high stake and time bound situation, learn to develop a basic framework for analysing, negotiations and strategize to resolve a conflict as a manager-mediator in such a situation, learn to handle difficult negotiation bound by complexities of unethical and legal disputes, answer to themselves the criticality of ground level bureaucracy ' s role in implementation of public policies (optional if the faculty decides to discuss the part provided in the teaching note). For international students, this is a case to learn dynamics of “negotiations in Indian context”. Overall development of critical thinking and analytical skills.

Supplementary materials

Teaching notes are available for educators only. Please contact your library to gain login details or email support@emeraldinsight.com to request teaching notes.

Details

Emerald Emerging Markets Case Studies, vol. 3 no. 8
Type: Case Study
ISSN: 2045-0621

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Article
Publication date: 8 January 2018

Saurabh Kumar Yadav, Arvind Kumar Rajput, Nathi Ram and Satish Chandra Sharma

This study aims to analyze the dynamic performance of aerostatic thrust bearing for different geometries of recess. Different geometries of recess of equal recess area…

Abstract

Purpose

This study aims to analyze the dynamic performance of aerostatic thrust bearing for different geometries of recess. Different geometries of recess of equal recess area, i.e. circular, elliptical, rectangular and annular, have been considered in analysis. The work also analyzes the influence of tilt angle on the performance of thrust bearing. To compute the unknown pressure field, the Reynolds equation governing the flow of compressible lubricant (air) has been solved using finite element formulation. Further, separate finite element formulations have been carried out to compute fluid film stiffness and damping coefficients directly. This method provides quick computation of stiffness and damping coefficients of aerostatic thrust bearing than the usual approach.

Design/methodology/approach

As the Reynolds equation governing the flow of compressible lubricant is nonlinear partial differential equation, the computation of the stiffness and damping coefficient follows an iterative procedure. It requires a lot of computational energy. Therefore, in the present work, a novel technique based on finite element formulation is suggested to compute air film stiffness and damping coefficient in aerostatic thrust bearing.

Findings

A novel technique based on finite element formulation is illustrated to simulate the performance of tilted pad aerostatic thrust bearing. On the basis of simulated results, following key conclusions may be drawn. The static and dynamic performance of a circular aerostatic tilted thrust pad bearing is significantly affected with a change in the value of tilt parameter and the shape of the recess.

Research limitations/implications

Implications are as follows: direct computation of air film damping coefficient is performed without perturbation method in finite element method (FEM); influence of tilt on aerostatic thrust bearing is studied; influence of recess shape on aerostatic thrust bearing is observed; and finite element formulation of aerostatic thrust bearing is performed.

Originality/value

The present work will be quite useful for bearing designer and academicians.

Details

Industrial Lubrication and Tribology, vol. 70 no. 1
Type: Research Article
ISSN: 0036-8792

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Case study
Publication date: 10 May 2016

Sanjeev Tripathi

The 12th South Asian Games were held in India in Guawhati and Shillong in February 2016, after repeated rescheduling. There were a number of challenges to organizing the…

Abstract

The 12th South Asian Games were held in India in Guawhati and Shillong in February 2016, after repeated rescheduling. There were a number of challenges to organizing the games such as lack of infrastructure, legacy of corruption from past games, shortage of time etc. However, the games were held within 90 days of the announcement of venues and final dates. Sri Yadav, the Secretary, Department of Sports wants to understand the key drivers of success behind organizing the event. He also wants to understand how the success of Indian athletes at SAG could be leveraged for success at larger events.

Details

Indian Institute of Management Ahmedabad, vol. no.
Type: Case Study
ISSN: 2633-3260
Published by: Indian Institute of Management Ahmedabad

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Article
Publication date: 25 September 2018

Vinay Surendra Yadav, Sarsij Tripathi and A.R. Singh

The purpose of this paper is to design a sustainable supply chain network (SCN) for omnichannel environment in order to provide better service to customers through…

Abstract

Purpose

The purpose of this paper is to design a sustainable supply chain network (SCN) for omnichannel environment in order to provide better service to customers through flexible distribution. Thus, there is a need to incorporate multiple-channel distribution in the network design of supply chains (SCs).

Design/methodology/approach

A multiple-channel distribution supply chain network (MCDSCN) has been proposed under omnichannel environment. This proposed model integrates online giants with local retailer’s distribution network in an uncertain environment with sustainability. To incorporate sustainability, an objective function is added to reduce carbon content along with other objectives of minimization of SC cost. The model turns out to be mixed-integer linear programming model which is coded in GAMS and solved using CPLEX solver.

Findings

The proposed MCDSCN model is compared with conventional SCN. Furthermore, it was found that the proposed MCDSCN model has achieved significant saving in SC cost and is also more sustainable than conventional SCN. The proposed model also enables online giants to integrate their distribution network with local retailer’s distribution network.

Practical implications

Through proposed model, customers are free to access product and services as per their choice of channels which increases their convenience, reach and satisfaction.

Originality/value

The proposed MCDSCN model is a novel approach to design flexible distribution systems. This would significantly help organizations to design their distribution network more effectively to meet global competition.

Details

Journal of Manufacturing Technology Management, vol. 30 no. 6
Type: Research Article
ISSN: 1741-038X

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Case study
Publication date: 14 March 2016

Dheeraj Sharma and Rajesh Chandwani

The case describes an impasse that arose when two professors from diverse backgrounds were co-teaching a course in IMC-M, a reputed business school. Professor Agrawal, who…

Abstract

The case describes an impasse that arose when two professors from diverse backgrounds were co-teaching a course in IMC-M, a reputed business school. Professor Agrawal, who has been educated in the western context, is more research oriented. Prof Yadav, on the other hand has rich industry experience and is an alumni of IMC-M. The case highlights the coordination issues and conflict that occur when there is a lack of communication between two faculties, who had considerable differences in attitudes, beliefs, and expectations. The case illustrates how a conflict unfolds and that effective management of conflict should begin with the design of task itself. The case emphasizes that the important determinants of conflicts are lack of communication and improper management of expectations of the key stakeholders.

Details

Indian Institute of Management Ahmedabad, vol. no.
Type: Case Study
ISSN: 2633-3260
Published by: Indian Institute of Management Ahmedabad

Keywords

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