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Article
Publication date: 7 August 2017

S. Mahdi Hosseini and Peyman Akhavan

This paper aims to develop a model for selecting project team members. In this model, while knowledge sharing among individuals is maximized, the project costs and the workload…

Abstract

Purpose

This paper aims to develop a model for selecting project team members. In this model, while knowledge sharing among individuals is maximized, the project costs and the workload balance among employees are also optimized.

Design/methodology/approach

The problem of project team formation is formulated as a fuzzy multi-objective 0-1 integer programming model. Afterward, to deal with uncertainty in the decision-making on the candidates’ abilities and the project requirements, the fuzzy multi-objective chance-constrained programming approach is adopted. Finally, by combining the non-dominated sorting genetic algorithm II and the fuzzy simulation algorithms, a method is proposed to solve the problem.

Findings

The computational results of the proposed model in a case study of project team formation in a large Iranian company from the shipbuilding industry evidently demonstrated its effectiveness in providing Pareto-optimal solutions for the team composition.

Originality/value

Seemingly for the first time, this paper develops a model to optimize knowledge sharing and improve the project efficiency through the selection of appropriate project team members.

Details

Kybernetes, vol. 46 no. 7
Type: Research Article
ISSN: 0368-492X

Keywords

Article
Publication date: 27 November 2019

Tuyet-Mai Nguyen

This study aims to examine the relationship between intrinsic motivation and online knowledge sharing intentions (KSIs) and the moderating effect of extrinsic motivation and…

2057

Abstract

Purpose

This study aims to examine the relationship between intrinsic motivation and online knowledge sharing intentions (KSIs) and the moderating effect of extrinsic motivation and organisational culture on this relationship. The influence of online KSI on two dimensions of online knowledge sharing behaviour, knowledge donating and knowledge collecting, was also investigated.

Design/methodology/approach

Based on the extensive literature review, a questionnaire was designed. In total, 290 questionnaires from employees in Vietnamese companies in the banking and insurance industry were collected and tested using structural equation modelling. Statistical analysis was conducted using SPSS and PLS 3 software to examine the research hypotheses.

Findings

This study found that rewards and reciprocity undermined the influence of self-enjoyment on online KSI, while top management support and social interaction ties undermined the relationship between self-efficacy and online KSI. Top management support positively moderated the effect of self-enjoyment on online KSI. The results also suggested that online KSI was a good predictor of online knowledge donating and collecting.

Originality/value

Little is empirically known about the moderating effect of extrinsic motivation and organizational culture on intrinsic motivation. The study brings new insights to further understand about online knowledge sharing in an organisation.

Details

VINE Journal of Information and Knowledge Management Systems, vol. 50 no. 1
Type: Research Article
ISSN: 2059-5891

Keywords

Article
Publication date: 12 February 2024

Nisha Pradeepa S.P., Asokk D., Prasanna S. and Ansari Sarwar Alam

The concept of ubiquitous assimilation in e-commerce, denoting the seamless integration of technologies into customer shopping experiences, has played a pivotal role in aiding…

Abstract

Purpose

The concept of ubiquitous assimilation in e-commerce, denoting the seamless integration of technologies into customer shopping experiences, has played a pivotal role in aiding e-satisfaction and, consequently, fostering patronage intention. Among these, text-based chatbots are significant innovations. In light of this, the paper aims to develop a conceptual framework and comprehend the patronage behaviour of artificial intelligence-enabled chatbot users by using chatbot usability cues and to determine whether the social presence and flow theories impact e-satisfaction, which leads to users’ patronage intention. The current research provides insights into online travel agencies (OTAs), a crucial segment within the travel and tourism sector. Given the significance of building a loyal clientele and cultivating patronage in this industry, these insights are of paramount importance for achieving sustained profitability and growth.

Design/methodology/approach

The research framework primarily focused on the factors that precede e-satisfaction and patronage intention among chatbot users, which include social presence, flow, perceived anthropomorphism and need for human interaction. The researchers collected the data by surveying 397 OTA chatbot users by using an online questionnaire. The data of this cross-sectional study were analysed using covariance-based structural equation modelling.

Findings

Findings reveal that e-satisfaction is positively linked with patronage intention and the variables of social presence and flow impact e-satisfaction along with chatbot usability cues. There were direct and indirect relations between chatbot usability and e-satisfaction. Moreover, the personal attributes, “need for human interaction” and, “perceived anthropomorphism” were found to moderate relations between chatbot usability cues, social presence and flow.

Originality/value

The impact of chatbot’s usability cues/attributes on e-satisfaction, along with perceived attributes – social presence and flow in the realm of OTAs contributes to the human–chatbot interaction literature. Moreover, the interacting effects of perceived anthropomorphism and the need for human interaction are unique in the current contextual relations.

Details

Journal of Systems and Information Technology, vol. 26 no. 1
Type: Research Article
ISSN: 1328-7265

Keywords

Article
Publication date: 21 September 2015

Peyman Akhavan, S. Mahdi Hosseini, Morteza Abbasi and Manuchehr Manteghi

The purpose of this paper is to examine the influence of socio-psychological factors from different theoretical perspectives, as well as the roles of technological and cultural…

3921

Abstract

Purpose

The purpose of this paper is to examine the influence of socio-psychological factors from different theoretical perspectives, as well as the roles of technological and cultural facilitators on knowledge sharing (KS) behaviors and whether it leads to superior employees’ innovative work behaviors.

Design/methodology/approach

Partial least squares analysis was used to investigate the research model based on a survey of 257 employees from 22 high-tech companies (including companies in pharmaceutical, nano technological, biotechnological, aviation, and aerospace industries) in Iran.

Findings

The results supported the effects of three motivational factors, i.e. perceived loss of knowledge power, perceived reputation enhancement, and perceived enjoyment in helping others, and two social capital factors, i.e. social interaction ties and trust, on employees’ attitude toward KS. Findings also indicated that employees’ KS behaviors enhance their innovative work behaviors.

Research limitations/implications

Since the survey used cross-sectional data and samples here were limited to some Iranian companies, the results of this study may prove not to be generalizable and should be confirmed using larger samples and/or longitudinal studies.

Practical implications

The findings provide useful insights into how managers should encourage employees’ KS attitudes, intentions, and behaviors to foster innovative work behaviors of employees.

Originality/value

This study is one of the first attempts to fill the void in integrative research for examining relationships among KS determinants, behaviors, and outcomes.

Details

Aslib Journal of Information Management, vol. 67 no. 5
Type: Research Article
ISSN: 2050-3806

Keywords

Article
Publication date: 13 April 2022

Saif Ul Haq, Kamran Aziz Khan, Hira Hafeez and Muhammad Ahsan Chughtai

This research aims to study the relationship between trust and knowledge sharing intention. Furthermore, the overarching objective of this study also determines the moderating…

Abstract

Purpose

This research aims to study the relationship between trust and knowledge sharing intention. Furthermore, the overarching objective of this study also determines the moderating effect of Perceived Behavioral Control on this relationship.

Design/methodology/approach

Structural Equation Modelling (SEM) was applied using Smart PLS 3.3 to analyze the data.

Findings

The results of this study reveal that Perceived Trustworthiness and Propensity to Trust positively affect Explicit and Tacit knowledge sharing intention. Perceived behavioral control was also found to positively moderate the relationship between perceived trustworthiness and tacit knowledge sharing intention.

Originality/value

This study has provided evidence that trust among the construction project team members leads to an increase in the knowledge sharing intention among project team members.

Article
Publication date: 4 April 2016

Peyman Akhavan, S. Mahdi Hosseini and Morteza Abbasi

The purpose of this paper is to provide a method for selection of the new product development (NPD) project team members, in such a way to maximize the expertise level of team…

Abstract

Purpose

The purpose of this paper is to provide a method for selection of the new product development (NPD) project team members, in such a way to maximize the expertise level of team members and at the same time, optimize knowledge sharing in the organization.

Design/methodology/approach

According to the motivation-opportunity-ability framework, knowledge sharing antecedents were determined. Then, the problem of selecting appropriate members of the project team was formulated as a bi-objective integer non-linear programming model. Due to the uncertainty conditions in the evaluation of candidates, the fuzzy sets approach was used for modeling. To solve the problem, first, the non-linear programming model was converted to a linear model. Subsequently, the fuzzy bi-objective linear programming problem was solved by using an approximate algorithm.

Findings

Results of applying the proposed method to an Iranian ship-building company showed its effectiveness in selecting appropriate members of the project team.

Practical implications

With the aid of the proposed approach, project managers will be able to form effective project teams that while increasing the success probability of the project, facilitate the maintenance of knowledge acquired during the project lifecycle.

Originality/value

This paper, for the first time, has tried to provide a method for selecting the NPD project team members, in a way that while selecting candidates with highest expertise, maximizes the sharing of knowledge among them.

Article
Publication date: 12 October 2022

Sherani, Jianhua Zhang, Muhammad Riaz, Fredrick Ahenkora Boamah and Sher Ali

The study aims to explore the impact of tacit knowledge sharing (TKS) factors and its consequences in the form of technological innovation capabilities (TICs) within Pakistani…

Abstract

Purpose

The study aims to explore the impact of tacit knowledge sharing (TKS) factors and its consequences in the form of technological innovation capabilities (TICs) within Pakistani software small–medium enterprises (SSMEs).

Design/methodology/approach

Drawing upon the social exchange theory (SET), the study used a quantitative approach and structural equation modeling (SEM) to test hypotheses with 220 valid data collected from 23 Pakistani software SSMEs.

Findings

The peer influence (PI) has positive and significant effect on collaborative culture (CC), willingness to share tacit knowledge (WSTK) and TICs. Organizational trust (OT) has a positive and significant impact on CC and TIC. Whereas, CC possessed positive and significant effect on WSTK and insignificant on TIC. Furthermore, WSTK has positive and significant effect on TIC. Finally, WSTK partially mediates the relationship between PI and TIC whereas WSTK fully mediates the relationship between CC and TIC.

Research limitations/implications

The study enriches the research on knowledge sharing and TIC. This research investigates the precursors of tacit knowledge-sharing willingness and their consequences in software SMEs; future studies need to examine tacit knowledge-seeking willingness and its consequences not only in software enterprises but also in other industrial sectors. Besides, it needs to evaluate types of innovative capabilities in software SMEs.

Practical implications

The study suggested that the practitioners need to strengthen TKS in the form employees’ updated skills and expertise which ultimately fosters software enterprise’s innovative capabilities to attain competitive advantages in a specific industry.

Originality/value

This research is one of the few studies to examine the potential antecedents of WSTK and their final effects within software SMEs in the form of TICs. As currently it is observed, an incredible increase of skills oriented innovations in firms particularly in the software domain and IT industry. Therefore, this study emphasizes how PI, OT and WSTK positively affect TIC of Pakistani software SMEs. However, the study could be considered as a guideline for the academia and practitioners who attempt to strengthen the technological innovations capabilities in software SMEs.

Article
Publication date: 17 December 2021

Mojtaba Rezaei, Alberto Ferraris, Donatella Busso and Fabio Rizzato

This study aims to examine the role of organisational democracy (OD) in facilitating the knowledge sharing (KS) process within companies, thus considering the effect of different…

Abstract

Purpose

This study aims to examine the role of organisational democracy (OD) in facilitating the knowledge sharing (KS) process within companies, thus considering the effect of different OD principles.

Design/methodology/approach

The authors used data collected through a questionnaire on a sample of 254 employees at private universities and colleges to test the relationship between OD and KS. Data were analysed using the structural equation modelling technique.

Findings

Overall, OD has a direct and significant effect on facilitating KS in organisations. Also, the results showed that there are different degrees and intensities among the individual principles (sub-concepts) of OD and KS.

Practical implications

The findings highlight the important role of democracy in an organisation to enhance the organisational climate and employees’ behaviours, thus leading to higher KS outcomes. Also, results, provide an opportunity for managers to consider enhancing democracy in an organisation for improving internal collaboration effectiveness in KS.

Originality/value

This paper sheds light and adds new knowledge to embryonic studies that are directed towards the integration of democracy within the main concept of knowledge management (KM). This emphasises the need to use and stimulate OD and its principles for improving the effectiveness of KM practices with specific attention to KS.

Details

Journal of Knowledge Management, vol. 26 no. 10
Type: Research Article
ISSN: 1367-3270

Keywords

Article
Publication date: 26 July 2018

Mohammed Laid Ouakouak and Noufou Ouedraogo

The purpose of this paper is to explore the influence of organizational commitment and trust on knowledge sharing and on knowledge utilization. Also, the study aims to examine the…

2301

Abstract

Purpose

The purpose of this paper is to explore the influence of organizational commitment and trust on knowledge sharing and on knowledge utilization. Also, the study aims to examine the influence of knowledge sharing on knowledge utilization.

Design/methodology/approach

A quantitative study was conducted among 307 employees working at Canadian organizations.

Findings

The results reveal that both affective commitment and professional trust have positive influences on knowledge sharing and knowledge utilization, whereas personal trust and continuance commitment do not. The authors also found that business ethics moderates the relationship between knowledge sharing and knowledge utilization.

Practical implications

These findings extend the literature on knowledge management and demonstrate, from a practical perspective, that in order to build a knowledge-sharing culture, managers must create conditions that allow affective commitment, professional trust and business ethics to flourish.

Originality/value

The current study offers an initial investigation of the effects of both kinds of commitment and trust on knowledge sharing and knowledge utilization.

Details

Business Process Management Journal, vol. 25 no. 4
Type: Research Article
ISSN: 1463-7154

Keywords

Article
Publication date: 5 September 2022

Asha Thomas

This study aims to examine the comprehensive relationship among dimensions of social capital (SC) and web 2.0 on tacit knowledge sharing (TKS). This research studies innovative…

Abstract

Purpose

This study aims to examine the comprehensive relationship among dimensions of social capital (SC) and web 2.0 on tacit knowledge sharing (TKS). This research studies innovative work behavior (IWB) as an outcome of TKS. The study also aims to examine the moderating impact of absorptive capacity (AC).

Design/methodology/approach

The empirical research collected data from 497 information technology (IT) professionals working in IT organizations. Data were evaluated and presented in tables using the Smart PLS 3.3.3 software.

Findings

The results indicated that SC and web 2.0 significantly affected TKS. The finding also discusses the significant impact of TKS in influencing IWB among IT professionals. The results indicated that AC moderates the relationship between TKS and IWB.

Originality/value

The present paper contributes significantly toward an investigation of TKS, SC, web2.0, AC and IWB as an outcome. The authors also validate and analyze the significant SC higher-order incorporated in all dimensions of SC, thus, forming the methodological part.

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