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Article
Publication date: 21 December 2020

R. Venkatesakumar, Sudhakar Vijayakumar, S. Riasudeen, S. Madhavan and B. Rajeswari

The star rating summarises the review content and conveys the message faster than other review components. Star ratings influence helpfulness of the reviews, and extreme…

Abstract

Purpose

The star rating summarises the review content and conveys the message faster than other review components. Star ratings influence helpfulness of the reviews, and extreme reviews are considered as less helpful in the decision process. However, literature has rarely addressed variations in star ratings across product categories and variations between two online retailers. In this paper, the authors have compared the distribution of star ratings across 11 products and among the retailers.

Design/methodology/approach

Online reviews for 11 product categories have collected, and the authors compared the distribution of star ratings across 11 products and retailers. Correspondence analysis has been applied to show the association between star ratings and product categories for the e-retail firms.

Findings

The Amazon site contains proportionately more number of 1-star rated reviews than Flipkart. In Amazon reviews, few product categories are closely associated with 1-star and 2-star reviews, whereas no product categories are closely associated with 1-star and 2-star reviews in Flipkart reviews. The results indicate two distinct communication strategies followed by the firms in managing online consumer reviews.

Research limitations/implications

The authors did not analyse data across demographic details because of access restriction policies of the websites.

Practical implications

Understanding the distribution of review characteristics will improve the consumer’s decision-making ability and using online review content judiciously.

Social implications

This study’s results show significant insights on online retailing by providing cues in using shopping sites and online review characteristics of two prominent retailers.

Originality/value

This paper has brought out a distinct distribution pattern of online review between Amazon and Flipkart. Amazon allows a higher degree of negative contents, whereas Flipkart allows more number of positive reviews.

Details

Vilakshan - XIMB Journal of Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0973-1954

Keywords

Content available
Article
Publication date: 23 July 2020

B. Rajeswari, S. Madhavan, Ramakrishnan Venkatesakumar and S. Riasudeen

This study aims to compare online review characteristics, review length and review sentiment score between “organic” and “regular” food products. In addition, variations…

Abstract

Purpose

This study aims to compare online review characteristics, review length and review sentiment score between “organic” and “regular” food products. In addition, variations in the consumer sentiment scores across the review lengths are studied.

Design/methodology/approach

This study fits into the descriptive research design. From Amazon’s website, the consumer product reviews are scrapped. Using the text analytical package “sentiment” in R-Studio, we computed the sentiment scores and counted the number of words in each review. The mean sentiment scores and mean review length are compared for regular and organic products using one-way ANOVA. Sentiment score variation across review length and product class is studied through factorial ANOVA. Sample reviews of ghee and honey are used to test the hypotheses.

Findings

The review length shows a significant difference between the regular and organic products. The mean number of words in the regular products reviews is significantly lower than the mean number of words in the organic product reviews. The regular products’ mean sentiment score is significantly lower than the mean sentiment score of organic products. The mean sentiment scores are not consistent between ghee and honey. Sentiment scores are better for organic honey and regular ghee products. For regular ghee products, longer reviews result in lower sentiment scores. For regular and organic versions of honey, longer reviews are associated with better sentiment scores.

Research limitations/implications

This study did not include the helpfulness of a review and the demographic data of the reviewers.

Practical implications

Sentiment scores’ variations across the regular and organic and product categories such as ghee and honey give a comprehensive feedback to the firms. It also indirectly communicates a brand’s evaluation by the consumers and the performance feedback for an upward extension like the organic category.

Social implications

Studies on organic category give feedback for environment-friendly products and consumer attitude shift towards safer products.

Originality/value

Very limited studies have reported the upward line extensions. The authors study the upward line extension organic and associated sentiment scores variation. The role of review length and its systematic influence on the sentiment scores, variations in the review due to the product nature (organic/regular) are unique contributions of this study.

Details

Rajagiri Management Journal, vol. 14 no. 2
Type: Research Article
ISSN: 0972-9968

Keywords

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Book part
Publication date: 31 December 2003

Mihnea C Moldoveanu, Joel A.C Baum and Tim J Rowley

In this reply, we respond to a series of substantive comments on our work by both Madhavan and Walker. In our response to Madhavans comments, we consider three accounts …

Abstract

In this reply, we respond to a series of substantive comments on our work by both Madhavan and Walker. In our response to Madhavans comments, we consider three accounts – “weak,” “semi-strong” and “strong” – that clarify how our model “explains” and offers insights that can emerge from our modeling strategy. We also explore ways in which our explanatory strategy might be extended in light of his critique. In our response to Walker’s comments, we adopt the “semi-strong” thesis, which admits variation in network-generating mechanisms, while also recognizing that information needs to be distributed and shared in order for many types of networks to function.

Details

Multi-Level Issues in Organizational Behavior and Strategy
Type: Book
ISBN: 978-0-76231-039-5

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Article
Publication date: 24 March 2021

Dasun Bhagya Sapuarachchi

The purpose of this study is to explore a phenomenon in knowledge management that has been given scant attention: the influence of cultural distance on…

Abstract

Purpose

The purpose of this study is to explore a phenomenon in knowledge management that has been given scant attention: the influence of cultural distance on inter-organizational knowledge transfer in the context of multinational companies involving headquarters in the USA and a subsidiary in Sri Lanka.

Design/methodology/approach

Designed as a qualitative exploratory study, data was collected through in-depth interviews of 15 participants and documents review.

Findings

The findings of this study implied that the theoretically introduced cultural dimensions shall be relevant to analyze the phenomenon of this study. Consequently, through the findings of this study, it is argued that inter-organizational knowledge transfer in multinational companies is influenced by cultural distance.

Research limitations/implications

This study theoretically and empirically contributes to the debates on knowledge transfer in knowledge management research in general and, inter-organizational knowledge transfer in multinational companies between headquarters and subsidiaries with respect to the influence of cultural distance in particular, through the light of Trompenaars’ (1993) cultural dimensions theory.

Practical implications

The findings of this study could motivate the practitioners to take into account: the influence of cultural distance on inter-organizational knowledge transfer, if inter-organizational knowledge transfer happens in similar contexts: multinational companies with a headquarters in the USA (a western context) and a subsidiary in Sri Lanka (a non-western context) in the practical business world.

Originality/value

This study provides theoretical and empirical insights into the influence of cultural distance on inter-organizational knowledge transfer in multinational companies between headquarters and subsidiaries in the selected context while suggesting various avenues for further research toward the influence of cultural distance on such phenomenon in similar/dissimilar contexts.

Details

Journal of Knowledge Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1367-3270

Keywords

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Book part
Publication date: 16 August 2014

Anne-Maria Holma

This study provides a comprehensive framework of adaptation in triadic business relationship settings in the service sector. The framework is based on the industrial…

Abstract

This study provides a comprehensive framework of adaptation in triadic business relationship settings in the service sector. The framework is based on the industrial network approach (see, e.g., Axelsson & Easton, 1992; Håkansson & Snehota, 1995a). The study describes how adaptations initiate, how they progress, and what the outcomes of these adaptations are. Furthermore, the framework takes into account how adaptations spread in triadic relationship settings. The empirical context is corporate travel management, which is a chain of activities where an industrial enterprise, and its preferred travel agency and service supplier partners combine their resources. The scientific philosophy, on which the knowledge creation is based, is realist ontology. Epistemologically, the study relies on constructionist processes and interpretation. Case studies with in-depth interviews are the main source of data.

Details

Deep Knowledge of B2B Relationships within and Across Borders
Type: Book
ISBN: 978-1-78190-858-7

Keywords

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Book part
Publication date: 25 July 2008

N. Venkatraman, Chi-Hyon Lee and Bala Iyer

We develop and test a model of how a software firm's business strategy (product scope and market scope) interacts with the firm's network position (alliance degree and…

Abstract

We develop and test a model of how a software firm's business strategy (product scope and market scope) interacts with the firm's network position (alliance degree and structural holes) to impact performance. We test the joint-effects hypotheses on a sample 359 packaged software firms that have entered into 5,489 alliances involving 2,849 distinct firms during the time period, 1990–2002. While prior studies have demonstrated the importance of network positions as a determinant of firm strategy and performance, this chapter begins to examine the performance effects of how a firm's business strategy and network positions interact. We find support for three of the four hypotheses lending empirical support for our theoretical model. We develop implications for network-based perspectives of strategy and outline areas for further research.

Details

Network Strategy
Type: Book
ISBN: 978-0-7623-1442-3

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Article
Publication date: 1 June 1994

S. Muralidharan, P. Chandrakumari, K. Madhavan, T. Vasudevan and S. Venkatakrishna Iyer

Introduction Amines have been known for a number of years as effective corrosion inhibitors. Their efficiency is attributed to the presence of the nitrogen atom acting as…

Abstract

Introduction Amines have been known for a number of years as effective corrosion inhibitors. Their efficiency is attributed to the presence of the nitrogen atom acting as the active centre for the adsorption of organic molecules on the metal surface. Several aliphatic and aromatic amines have been reported to serve as effective corrosion inhibitors for iron and steel in acidic solutions. The nitrogen‐containing corrosion inhibitor exhibited a very good performance in hydrochloric acid, but very little effect in sulphuric acid. Hence a study of the mechanism by which the corrosion rate is reduced when these organic compounds are added to solutions is of interest. In this study the inhibition of corrosion of mild steel in HCl and H2SO4 has been studied using different electrochemical techniques. Results are reported and discussed.

Details

Anti-Corrosion Methods and Materials, vol. 41 no. 6
Type: Research Article
ISSN: 0003-5599

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Article
Publication date: 23 March 2010

Tzu‐Ju Ann Peng, Nan‐Juh Lin, Veronica Martinez and Chow‐Ming Joseph Yu

The purpose of this paper is to investigate how different types of triad structures, and the management mechanisms adopted by the focal company, affect cooperative performance.

Abstract

Purpose

The purpose of this paper is to investigate how different types of triad structures, and the management mechanisms adopted by the focal company, affect cooperative performance.

Design/methodology/approach

This paper uses a social network perspective to examine the triad management phenomenon in the military avionics maintenance context, which is closely associated with the field of operations management.

Findings

This paper demonstrates that different triad structures and management mechanisms influence perceived cooperative performance. Four main findings emerged: in a triad, a firm playing a bridging role perceives higher cooperative performance than when playing a peripheral role in the triad or being located in a fully connected triad. When a firm plays the bridging role in a triad, and has a high level of trust, this leads to higher perceived cooperative performance. When a firm plays a peripheral role in a triad, high levels of coordination mechanism combined with high levels of trust result in higher levels of perceived cooperative performance. In a fully linked triad, when the coordination mechanism is well developed, the level of trust is high, so that the resulting level of perceived cooperation is high.

Originality/value

This paper extends the knowledge of triad management by providing an in‐depth study of a well‐defined network setting with exceptionally high‐level access to the most senior executives. In practice, this paper shows how to manage different triads.

Details

International Journal of Operations & Production Management, vol. 30 no. 4
Type: Research Article
ISSN: 0144-3577

Keywords

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Book part
Publication date: 30 August 2019

Karen E. Joseph-Kent

This study illuminates the experiences of adults diagnosed with autism spectrum disorders (ASDs) and intellectual disabilities (IDs) and their challenges and successes in…

Abstract

Purpose

This study illuminates the experiences of adults diagnosed with autism spectrum disorders (ASDs) and intellectual disabilities (IDs) and their challenges and successes in receiving quality healthcare services. Individuals with developmental disabilities often experience health issues associated with aging at earlier ages and at higher rates than the general population. This population has a higher incidence of chronic health conditions that require regular medical attention.

The intent of this project was to learn directly from adults and their caregivers how well healthcare providers understand autism, explore their experience with how well their care is coordinated between primary healthcare and other specialty services, and identify factors which could impact access to care and to discover what other barriers which may potentially influence health outcomes for ASD adult.

Method

A qualitative study conducted with semi-structured interviews with 12 adults diagnosed with ASD and/or their guardians/caregivers.

Findings

Some of the adults interviewed experienced negative health outcomes and suboptimal relationships with healthcare providers; others seemed to have positive relationships. Clinical and communications accommodations were necessary to make healthcare provision more comfortable. Barriers to accessing healthcare services existed in many forms.

Implications/Limitations

The healthcare needs of the growing population adults diagnosed with ASD/ID are anticipated to be significant. This challenge is further exacerbated given there are few trained healthcare providers who are prepared or dedicated to serve this population. Continuing to build awareness of the health needs of the ASD/ID adult population is critical.

Originality

This project is highly innovative as it is the first attempt to understand how the adult autism population accesses care and perceives their healthcare interactions. This study serves as a starting point to suggest new opportunities for further research for this growing population.

Details

Underserved and Socially Disadvantaged Groups and Linkages with Health and Health Care Differentials
Type: Book
ISBN: 978-1-83867-055-9

Keywords

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Article
Publication date: 8 March 2011

Leif Jarle Gressgård

Virtual teams, understood as teams with geographically dispersed members communicating primarily by use of information and communication technologies (ICT), have become a…

Abstract

Purpose

Virtual teams, understood as teams with geographically dispersed members communicating primarily by use of information and communication technologies (ICT), have become a viable form for work in innovation projects involving one or several organizations. Knowledge development and creation of a shared understanding among team members are often stressed as fundamental to successful innovation processes. This paper aims to address how use of ICT in team collaboration impacts on the creation of a shared understanding and knowledge development within the teams, and how these factors are important for organizations' innovation capabilities.

Design/methodology/approach

Based on a review of the literature, the paper discusses how modern ICT may impact on the organization of innovative activities and organizations' innovation capabilities.

Findings

Several important factors related to the use of ICT in teams working on innovation projects are highlighted. A conceptual model and directions for future research based on a literature review are proposed.

Practical implications

Based on the discussion, a conceptual model is presented which highlights the need for well‐functioning computer‐mediated team interaction in order to realize the innovation potential of organizations.

Originality/value

The paper emphasizes the reciprocal significance of knowledge access and knowledge exploitation for organizations' innovation capabilities, and discusses how ICT impacts on both aspects.

Details

Team Performance Management: An International Journal, vol. 17 no. 1/2
Type: Research Article
ISSN: 1352-7592

Keywords

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