Search results

Drawing on Simons's levers of control (LoC) framework, the primary aim of this study is to advance an understanding of the balance between empowerment and constraint in a non-profit UK organisation. In particular, this study examines the antecedents and manifestations of LoC (im)balance, in relation to employees' level of engagement with the control systems in place.

For this study, 27 semi-structured interviews were conducted with different organisational members, from directors to non-managerial staff, to gain an in-depth appreciation of the main differences between managerial intentions in the design of management control systems (MCS) and employee perceptions regarding the role of such systems.

This research reveals that suppression of interactive systems and internal inconsistencies between different types of controls hinder the balance between empowerment and constraint. This imbalance is then found to have important consequences for employee buy-in, in some cases, defeating the purposes of control.

This study enhances our understanding of the gap between the design of control systems and the employee perceptions of it in an unusual organisational setting (non-profit and bringing together clinical and non-clinical staff and operations).

The study of MCS and its role in organisations has long been the focus of both academic and practitioner research. Yet, while extant literature focused on management's perspective on MCS, few studies have explored employees' attitudes and behaviours that accompany the implementation of control. What is more, little is known about the specific uses and behavioural outcomes of MCS in the context of non-profit organisations. Drawing on Simons's LoC framework, this paper addresses these gaps in the literature and investigates the balance between control and empowerment of employees in a UK non-profit organisation with significant clinical remit.

This chapter considers some of the key gaps in resilience research in the public sector, specifically: (1) the potential negative implications of organisational efforts to support resilient behaviour – i.e., ‘the dark side of resilience’; and (2) the relationship between resilience and value-based motivations specific to the sector, primarily public service motivation (PSM).

This piece argues that current studies on resilience have adopted an overly positive tone that may not reflect the full range of consequences associated with building a resilient organisation, especially in the public sector. Issues related to burnout, fatigue and feelings of inadequacy resulting from the ‘need’ to be resilient have not been sufficiently explored, and furthermore, we currently know very little of the link between these issues and employees' desire to have a meaningful contribution to people's lives, i.e., one of the key motivational drivers in the public sector.

This chapter highlights several unanswered questions in the extant literature, and proposes several avenues for further research, aiming to bridge these knowledge gaps and identify new ways to effectively manage future crises and developments in the sector.

To set the context for this edited collection by situating the discussion within both a global setting as well as examining the development and framing of processes, initiatives, policy paradigms and theoretical models which have shaped contemporary discourse and practice.

To draw on extant and current academic literature, contemporary thinking derived from policy organisations, think tanks and governmental institutions but also draw on the experience and insights provided by the contributors.

There are three core findings drawn prior to March 2022. Firstly, that the overall impact of the Global Financial Crash of 2008 and COVID-19 marks a new paradigm shift that will, more likely, shape thinking over the next decade; secondly, global attention to the climate emergency and sustainability agendas suggest that new forms of locally led responses will be necessary; and thirdly, the perceived political uncertainty of the institutions of the European Union and the USA make the stability of the policy making process and its responses to COVID-19 or the Climate Emergency much less predictable over the next 5–10 years.

This series of essays reflects the work undertaken by each of those contributing to the collection. Each author was invited to start with their primary research focus and to take their ideas and thinking for a ‘walk’ in order to stimulate discussion, novel thinking and different approaches to policy dilemmas.