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Applying Maslow′s hierarchy of needs, suggests most informationsystems professionals have unfulfilled needs only at higher levels ofthe hierarchy. The exact level of the…
Applying Maslow′s hierarchy of needs, suggests most information systems professionals have unfulfilled needs only at higher levels of the hierarchy. The exact level of the hierarchy will vary from person to person with differences between supervisors and their staff. Proposes that training can fulfil information systems′ personnel needs at several levels.
Argues that expert systems are a useful tool in implementing quality customer service. Examines seven steps of customer service and illustrates how expert systems can…
Argues that expert systems are a useful tool in implementing quality customer service. Examines seven steps of customer service and illustrates how expert systems can support each step. Draws on the literature in the field to cite commercial installations of expert systems to support quality customer service.
Based on a survey of manufacturing firms, with a questionnaire based on issues identified repeatedly in earlier studies, this paper details the most important information…
Based on a survey of manufacturing firms, with a questionnaire based on issues identified repeatedly in earlier studies, this paper details the most important information systems issues for a sample of US manufacturing firms. The top four issues were found to be data resources, competitive advantage, end‐user computing, and aligning the IS organization. The common thread among all top issues is a focus external to the IS organization, either enterprise‐wide issues or issues that transcend the boundary of the firm. A factor analysis of the data found an underlying three‐factor structure: enterprise‐wide issues, IS functional issues, and applications issues.
In the last four years, since Volume I of this Bibliography first appeared, there has been an explosion of literature in all the main functional areas of business. This…
In the last four years, since Volume I of this Bibliography first appeared, there has been an explosion of literature in all the main functional areas of business. This wealth of material poses problems for the researcher in management studies — and, of course, for the librarian: uncovering what has been written in any one area is not an easy task. This volume aims to help the librarian and the researcher overcome some of the immediate problems of identification of material. It is an annotated bibliography of management, drawing on the wide variety of literature produced by MCB University Press. Over the last four years, MCB University Press has produced an extensive range of books and serial publications covering most of the established and many of the developing areas of management. This volume, in conjunction with Volume I, provides a guide to all the material published so far.
The librarian and researcher have to be able to uncover specific articles in their areas of interest. This Bibliography is designed to help. Volume IV, like Volume III…
The librarian and researcher have to be able to uncover specific articles in their areas of interest. This Bibliography is designed to help. Volume IV, like Volume III, contains features to help the reader to retrieve relevant literature from MCB University Press' considerable output. Each entry within has been indexed according to author(s) and the Fifth Edition of the SCIMP/SCAMP Thesaurus. The latter thus provides a full subject index to facilitate rapid retrieval. Each article or book is assigned its own unique number and this is used in both the subject and author index. This Volume indexes 29 journals indicating the depth, coverage and expansion of MCB's portfolio.
Ever since Peter Honey published The Manual of Learning Styles (with Alan Mumford) in 1982 he has been intrigued with the possibility of learning from any experience…
Ever since Peter Honey published The Manual of Learning Styles (with Alan Mumford) in 1982 he has been intrigued with the possibility of learning from any experience. Experiences come in all sorts of shapes and sizes. Some are sought, some just happen, some are welcome, some are decidedly unwelcome, some are stimulating, some are boring. As someone who is intrigued with the process of learning from experience, and who views “life” as just one experience after another, Peter Honey finds it easy to believe that everything that happens has learning potential. Imagine his delight, therefore, when in 1984 he was approached by Roger Lobley and John Bishop of ICI's Petrochemicals and Plastics Division and invited to work with them, and senior staff from the Outward Bound School at Eskdale, Cumbria, on the design of a programme that used outdoor activities as a vehicle to help in the development of learning skills and a structured approach to interpersonal skills.
IN SAMOA seventy‐five years ago this December, Robert Louis Stevenson died far away from his ‘hills of home’. Samoa has chosen to commemorate this occasion with a special issue of postage stamps, each one carrying a head of Stevenson and scenes from some of his well known books. From Treasure Island, Long John Silver is shown hurrying up the beach with his parrot, Captain Flint, on his shoulder, while the schooner, Hispaniola, is lying at anchor in the background with sails furled, flying the Jolly Roger. From Kidnapped, Alan Breck is seen striding over the moors on a stormy evening with David Balfour in the distance. From Dr Jekyll and Mr Hyde, Mr Hyde is shown walking out into the foggy night while Dr Jekyll drinks the evil potion. From Weir of Hermiston, Archie Weir and Christina Elliott are seen meeting at the Weaver's Stone.
ON MAY 1ST, 1766, diligent newspaper readers, perusing the front pages of their favourite journals over breakfast, noticed a brief announcement amongst the plethora of…
ON MAY 1ST, 1766, diligent newspaper readers, perusing the front pages of their favourite journals over breakfast, noticed a brief announcement amongst the plethora of advertisements for miracle cures and infallible nostrums. It read: ‘This day is published: elegantly printed on fine medium writing‐paper, in quarto, price five shilings, The New Bath Guide: or Memoirs of the B—n—r—d family. In a series of poetical epistles … Sold by J. Dodsley in Pall Mall’.
The management of children′s literature is a search for value and suitability. Effective policies in library and educational work are based firmly on knowledge of materials, and on the bibliographical and critical frame within which the materials appear and might best be selected. Boundaries, like those between quality and popular books, and between children′s and adult materials, present important challenges for selection, and implicit in this process are professional acumen and judgement. Yet also there are attitudes and systems of values, which can powerfully influence selection on grounds of morality and good taste. To guard against undue subjectivity, the knowledge frame should acknowledge the relevance of social and experiential context for all reading materials, how readers think as well as how they read, and what explicit and implicit agendas the authors have. The good professional takes all these factors on board.
Communications regarding this column should be addressed to Mrs. Cheney, Peabody Library School, Nashville, Tenn. 37203. Mrs. Cheney does not sell the books listed here. They are available through normal trade sources. Mrs. Cheney, being a member of the editorial board of Pierian Press, will not review Pierian Press reference books in this column. Descriptions of Pierian Press reference books will be included elsewhere in this publication.