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Article
Publication date: 5 June 2017

Md. Aftab Anwar, Aahad M. Osman-Gani, Rodrigue Fontaine and Muhammad Sabbir Rahman

The purpose of this paper is to identify the relationships of the dimensions of emotional intelligence (EI) with organizational citizenship behaviour (OCB). EI is the…

Abstract

Purpose

The purpose of this paper is to identify the relationships of the dimensions of emotional intelligence (EI) with organizational citizenship behaviour (OCB). EI is the capacity to recognise and articulate emotions among the individuals and others in the workplace. Emotional capabilities can be used to enhance a person’s ability in this particular field who can exhibit better OCB.

Design/methodology/approach

This paper investigates the relationships of EI and its components with OCB among the employees who are working in the commercial banks of Malaysia. Data were collected from 293 employees from ten commercial banks operating in Peninsular Malaysia.

Findings

Structural equation modelling approach was applied to this study and identified that employee EI plays a major role for enhancing their citizenship behaviour in the organization. The three components of EI, namely, use of emotion, others emotion appraisal, and regulation of emotion are having great effect on OCB.

Research limitations/implications

Scholars can develop new research agenda to identify the nature of effects it might have on employee’s performance that can boost the ultimate goal of the organization.

Practical implications

The empirical evidences from the findings of this study can contribute to advancing the current knowledge in the fields of organizational management and industrial sector by showing the differentiating effects of the dimensions of EI on OCB.

Social implications

This study has the capacity to enhance management awareness concerning recruiting people in terms of EI. People from different culture with high level of citizenship behaviour can able to get the job.

Originality/value

Findings from this study may create awareness and interests about the significance of conducting more research on EI and OCB by incorporating other variables/constructs of interests. Through the findings of this empirical study, it is confirmed that this research has provided some assessment and developed new knowledge about the effects of employees’ EI and how they relate this to their OCB.

Details

Asia-Pacific Journal of Business Administration, vol. 9 no. 2
Type: Research Article
ISSN: 1757-4323

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Article
Publication date: 8 May 2007

Rodrigue Fontaine

Different researchers look at cross‐cultural management from different perspective. By identifying six perspectives, this study aims to help researchers identify lacuna…

Abstract

Purpose

Different researchers look at cross‐cultural management from different perspective. By identifying six perspectives, this study aims to help researchers identify lacuna and helps the field by identifying under‐researched areas.

Design/methodology/approach

Through a literature review of papers directly or indirectly linked to cross‐cultural management, cross‐cultural psychology and studies on stereotyping.

Findings

The paper starts with a riddle. Why has the UK, a culturally homogeneous society, experienced 18 racial riots since the 1980s whereas Malaysia, a culturally heterogeneous society, has experienced none? This fact can be understood through six perspectives. These are named the classical approach, the anthropological approach, the psychological approach, the stereotyping approach, the knowledge management (KM) approach and the systems thinking approach.

Originality/value

There are three key points. First, understanding perspectives allows researchers and practitioners to know where they and others are coming from. Second, it allows researchers to identify under‐researched areas. Third, the point is made that classical studies were focused on understanding the past while emerging fields (KM and systems thinking) is more geared towards shaping the future.

Details

Cross Cultural Management: An International Journal, vol. 14 no. 2
Type: Research Article
ISSN: 1352-7606

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Article
Publication date: 1 December 2005

Rodrigue Fontaine and Stanley Richardson

Discusses various cultures around the world and examines some models of national culture particularly those of Hofstede and Schwartz. It reports some findings on cultural…

Abstract

Discusses various cultures around the world and examines some models of national culture particularly those of Hofstede and Schwartz. It reports some findings on cultural differences between the main ethnic groups in Malaysia (Malays, Chinese and Indian) using an instrument based in part on Schwartz's seven dimensions. Further, differences between managers and their subordinates are examined. Two conclusions are that there are few significant differences in cultural values between the three ethnic groups but there are highly significant differences between subordinates and their superiors, in the sample of 324 Malaysians investigated.

Details

Cross Cultural Management: An International Journal, vol. 12 no. 4
Type: Research Article
ISSN: 1352-7606

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Article
Publication date: 22 February 2013

Muslim Amin, Zaidi Isa and Rodrigue Fontaine

The purpose of this study is to investigate customer satisfaction and its effect on image, trust, and customer loyalty for Islamic banks.

Abstract

Purpose

The purpose of this study is to investigate customer satisfaction and its effect on image, trust, and customer loyalty for Islamic banks.

Design/methodology/approach

The study uses data from Islamic banks and dual‐window Islamic banks, pertaining to two different customer segments (Muslims and non‐Muslims).

Findings

The results indicate that customer satisfaction has a significant relationship with image, image has a significant relationship with trust, and trust has a significant relationship with customer loyalty for both customer segments. Furthermore, significant differences occur in the effect of customer satisfaction on image, image on trust, and trust on customer loyalty between Muslim and non‐Muslim customers.

Practical implications

The findings suggest that Muslim customers establish relationships with Islamic banks because they trust that Islamic banks are Shariah compliant. Therefore, providing secure banking products that are fully compliant with Islamic principles are necessary.

Originality/value

This research is important as it clearly demonstrates that the loyalty of Muslim and non‐Muslim customers to Islamic banks is influenced by customers being satisfied, as well as the image of and trust in Islamic banks. In this context, when customers are unwilling to trust Islamic banks, they are also unwilling to be loyal.

Details

International Journal of Bank Marketing, vol. 31 no. 2
Type: Research Article
ISSN: 0265-2323

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Article
Publication date: 1 June 2003

Rodrigue Fontaine and Stanley Richardson

This article takes stock of the state of cross‐cultural management in Malaysia. It first focuses on a number of problems that cross‐cultural management faces generally…

Abstract

This article takes stock of the state of cross‐cultural management in Malaysia. It first focuses on a number of problems that cross‐cultural management faces generally, namely the lack of integrated knowledge and the possibility of subjectivity influencing the research design. Then the article looks at the state of cross‐cultural management research in Malaysia. It concludes that cross‐cultural management in Malaysia is, as yet, a series of “snapshots” with little follow‐up. Lastly, a number of themes for future research in Malaysia are proposed.

Details

Cross Cultural Management: An International Journal, vol. 10 no. 2
Type: Research Article
ISSN: 1352-7606

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Article
Publication date: 19 October 2012

Rodrigue Fontaine, Gapur Oziev and Hussein Hassan‐Hussein

The purpose of this paper is to investigate Chris Argyris's ideas from an Islamic perspective.

Abstract

Purpose

The purpose of this paper is to investigate Chris Argyris's ideas from an Islamic perspective.

Design/methodology/approach

The main approach is a literature review combined with an analysis based on Islamic principles. At the end, there is a short case study that demonstrates the possible application for practitioners.

Findings

Chris Argyris's work touches on a fundamental point: the lack of congruence between espoused values and theories‐in‐use. Such incongruence is amplified by the existence of organizational defense routines. From an Islamic perspective, such an incongruence is very problematic. The paper discusses two mechanisms in the Islamic tradition – sincerity to others and mutual consultation – to overcome this problem. The case study also suggests that more modern techniques can be useful as well. The implications for management education are discussed.

Research limitations/implications

It is proposed that the points raised by Chris Argyris should be taken very seriously by all researchers. Generally, it is proposed that management education should concern itself more with the congruence between values and behaviour.

Practical implications

The case study demonstrates that there are techniques that can be used to overcome organizational defence routines.

Originality/value

This is the first time Argyris's ideas have been examined from an Islamic perspective.

Details

Journal of Management Development, vol. 31 no. 10
Type: Research Article
ISSN: 0262-1711

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Article
Publication date: 1 September 2003

Amat Taap Manshor, Rodrigue Fontaine and Chong Siong Choy

This paper examined the sources of occupational stress among Malaysian managers working in multinational companies (MNCs). A total of 440 managers participated in this…

Abstract

This paper examined the sources of occupational stress among Malaysian managers working in multinational companies (MNCs). A total of 440 managers participated in this survey. Data is collected through a questionnaire distributed to managers in 34 multinational companies operating in Malaysia. It was found that workloads, working conditions and relationship at work were the main concern of the managers that lead to stress at the work place. The results also indicated that certain demographic variables do influence the level of stress among managers.

Details

Journal of Managerial Psychology, vol. 18 no. 6
Type: Research Article
ISSN: 0268-3946

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Article
Publication date: 30 July 2008

Rodrigue Fontaine

The purpose of this paper is to present a problem‐solving model that incorporates Islamic values and concerns. A secondary aim is to acquaint readers with the field of…

Abstract

Purpose

The purpose of this paper is to present a problem‐solving model that incorporates Islamic values and concerns. A secondary aim is to acquaint readers with the field of management from an Islamic perspective (MIP).

Design/methodology/approach

Using an emic research approach, the paper discusses from the Koran and prophetic statements. These are then linked to a generic problem‐solving model that acts as an ideal for Muslims to aspire to.

Findings

Several findings stand out: The focus in the international business literature has been on the Koran alone. This is misleading as prophetic statements are more specific than the verses of the Koran and particularize the Koran. Six prophetic statements in particular have been highlighted by Muslim scholars and these are discussed in this paper. The A6H problem‐solving model is similar to other problem solving models but there are filter mechanisms that reflect Muslim values. The medical analogy in particular allows students to identify the root cause of the problem as oppose to its symptoms. The discussion relates the A6H model to the cross‐cultural literature in general.

Originality/value

This paper deals with problem solving from an Islamic management perspective. This is a new topic in the MIP literture.

Details

Cross Cultural Management: An International Journal, vol. 15 no. 3
Type: Research Article
ISSN: 1352-7606

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Article
Publication date: 19 October 2012

Wafa El Garah, Rafik I. Beekun, André Habisch, Gilbert Lenssen and Cristian Loza Adaui

The purpose of this paper is to provide an overview of the special issue on practical wisdom for management from the Islamic traditions.

Abstract

Purpose

The purpose of this paper is to provide an overview of the special issue on practical wisdom for management from the Islamic traditions.

Design/methodology/approach

The guest editorial introduces the papers in this special issue, focusing on practical wisdom for management from the Islamic tradition.

Findings

Using multiple levels of analysis as well as both academic and practitioner‐oriented perspectives, this special issue demonstrates that the Islamic tradition offers valuable practical wisdom insights in multiple areas including leadership, human resource management, action learning, knowledge transfer and business ethics.

Originality/value

This issue represents the first exploratory contribution to the research on practical wisdom from the Islamic tradition, opening a new focus of research and contributing to management development.

Details

Journal of Management Development, vol. 31 no. 10
Type: Research Article
ISSN: 0262-1711

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Book part
Publication date: 25 November 2019

Filomena Santos and Rita Dias

In the twenty-first century, the family has been turning towards a greater plurality of training paths, situations, family and parental arrangements. However, despite…

Abstract

In the twenty-first century, the family has been turning towards a greater plurality of training paths, situations, family and parental arrangements. However, despite changes in legislation, values, representations and practices, the word family remains inexorably associated with the heterosexual bi-parental model. This paper aims to contribute to the knowledge of the family dynamics of non-heterosexual people, mainly concerning the process of transition to parenting, in relation to family changes in Portuguese society. To do so this study aims to analyze four in-depth interviews1 with young adults, women and men who have a homoconjugality relationship and a project of parenting in mind.

Based on a qualitative methodology the study intends to discuss issues related to the challenge of heteronormativity, equality within the couple, projects and gender representations of parenthood and in particular what it means for the men and women interviewed, to be a father and to be a mother in a same sex couple and how they project themselves as fathers and mothers.

The study discusses all these issues always in relation to the biographical trajectories, the history and life as a couple and the structural and individual resources, such as school and professional qualifications. It also analyzes the main difficulties experienced in revealing their sexuality to the significant others and the difficulties / strategies they anticipate in relation to the parenting project.

The authors conclude that female interviewees show greater independence of a male figure in relation to their parental projects and anticipate less difficulty in their parental skills compared with the gay man interviewed.

To analyze the dynamics of parenting in same-sex couples, this study also points out to the need to construct a model of analysis capable of articulating structural factors, such as job insecurity and heteronormativity, biographies and individual resources and profiles of conjugal interactions.

Details

Childbearing and the Changing Nature of Parenthood: The Contexts, Actors, and Experiences of Having Children
Type: Book
ISBN: 978-1-83867-067-2

Keywords

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