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Numerous approaches have been attempted to tackle the problem of student attrition in open and distance education. To increase the retention rate, many of these approaches concentrated on the problem and emphasised on rectifying factors that contribute to the attrition. Literature has sometimes overlooked the reasons that promote student retention. To gain insights from successful examples, this study compares the characteristics of a nursing course with a 91% completion rate and a mathematics course with 46%. It aims to identify factors and practices that improve the quality of an open and distance learning course, its students, and hence the completion rate. The two courses for comparison are similar in many aspects such as being 10‐credit foundation courses, having similar student support, and presenting under the same set of university policies; nevertheless, there are significant differences between them.

This qualitative multiple-case study aims to explore strategies that owners of small- and medium-sized enterprises (SMEs) in Zimbabwe use to sustain their businesses.

The participants of this study consisted of owners of SMEs purposefully selected who were successful in implementing sustainable strategies for over five years. Semi-structured interviews were conducted with each participant to gain a deeper understanding of their experience in implementing sustainable strategies for SMEs. The general systems theory, which specifies the relationship and interaction of a system and its environment, was applied as a framework to explain the sustainability strategies for SMEs in Zimbabwe.

Four major themes emerged from data analysis: passion and dedication, quality of products and services, customer satisfaction and employing staff with the right skills.

This study may lead owners of SMEs to create growth strategies for their businesses, increase revenue for the country and create long-term job opportunities for the communities.

The findings from the study addressed the gap on the existing literature and contribute to the body of knowledge on effective business practices, particularly for SMEs in Zimbabwe and other developing economies. The results of the study could catalyze a positive social change by improving workforce capabilities, creating awareness of the success of entrepreneurs in Zimbabwe and increasing the interest of financial institutions in lending to SMEs.

The purpose of this qualitative, multiple-case study was to explore the successful strategies that managers of light and high-tech small and medium-sized manufacturing companies in the Netherlands, use to adopt additive manufacturing (AM) technology into their business models.

A qualitative, multiple-case study approach was used. The participants for this study consisted of executive-level managers of light and high-tech manufacturing companies in the Netherlands. Company documents were studied, and individual interviews were undertaken with participants to gain an understanding of the strategies they used to adopt AM technology into their business models.

Three significant themes emerged from the data analysis: identify business opportunities for AM technology, experiment with AM technology and embed AM technology.

The findings of this study could be of advantage to industry leaders and manufacturing managers who are contemplating to adopt AM in their business models.

This study may contribute to the further proliferation of AM technology. Industry leaders may also gain a clearer understanding of the effects of 3DP on local employment. The results of the study may also work as a catalyst for increased awareness for manufacturing firm leaders who have not yet considered the opportunities and threats AM technology presents to their organizations.

The purpose of this (qualitative, multiple-case) study is to determine how small-to medium-sized enterprise (SME) leaders in Nigeria use information and communication technology (ICT) adoption as a business strategy to increase profitability and compete globally.

The participants for this study consisted of executive-level SME leaders who had the authority to approve ICT implementation within their respective organizations. Individual interviews were undertaken with participants to gain an understanding of their experience of determining the merits of and implementing ICT. The technology acceptance model, which specifies the relationship between perceived usefulness, perceived ease of use, attitude toward computer use and intention to use technology, was applied as a framework to explain the Nigerian SME’s ICT adoption strategies.

Four major themes emerged from the data analysis: ICT adoption factors, ICT roles and benefits, role of government and SME success factors. The findings of this study may help SME leaders and government leaders address many of the factors inhibiting the adoption of ICT in SMEs in Nigeria.

This study may ensure that SMEs are successful and able to create jobs, which in turn may help to promote socioeconomic development through adoption of ICT.

The findings from this study contribute to the knowledge base regarding factors that affect ICT adoption by SME leaders as a business strategy to increase profitability and compete globally, particularly within SMEs in Lagos, Nigeria. It further addressed the gap in existing literature regarding other factors such as the influence of culture on ICT adoption, cost of ICT implementation, available ICT skills, infrastructure and ICT knowledge gap as the primary impeding factors of ICT adoption in Nigerian SMEs.

The purpose of this qualitative, multiple-case study paper is to determine whether Irish universities have policies and procedures to address workplace bullying; to determine the views of HR leaders regarding the efficacy of such policies; to explore the experience of HR leaders in the application of such policies; and, to explore which cost-reduction strategies Irish university HR leaders utilized to manage the consequences of workplace bullying.

The participants for this multiple-case study consisted of senior manager grade staff with expertise in the area of study from all seven Irish universities. One on one interviews were conducted with participants to gain an understanding of their experience of dealing with workplace bullying. The analysis of their bullying policies and procedures provided insights about their experiences in the application of policy.

The findings of this study may offer university leaders and a wider audience of managers an understanding of the effect that workplace bullying has on employees and on their organizations.

This study may inform university and business leaders on how to address the problem of workplace bullying effectively.

The findings from this study contribute to the discourse on workplace bullying and may help leaders to understand a phenomenon that costs their institutions a substantial amount in human capital leading to positive social change in their organizations.

This article examines the applications of RFID technology in the world of sport. It provides the reader with an overview of RFID and its uses in business. The article looks at how RFID can be employed in the games themselves, in sports venues and in sports memorabilia as a means of enhancing the value, enjoyment and security of sports. The author concludes by discussing the importance of this technology for sports marketing and research.

The purpose of this paper is to explore what motivation strategies live-entertainment artistic directors (ADs) use to increase consistency in their employees’ performances.

The purpose of this qualitative case study was to explore the research question: what motivation strategies do live-entertainment ADs use to improve consistency in employee performance? Semistructured face-to-face interviews with artistic and senior ADs of a large international live-entertainment company’s US division participated in the study. In addition to the interviews, a further analysis of archival records of artists’ evaluations, and written company documents regarding performance evaluation to understand the ADs’ strategies were completed. Finally, self-reported interview data compared to AD evaluations of artists from randomly selected prior years verified the ADs practices.

The finding indicated ADs use multiple techniques geared at improving employee well-being and technical competence, thereby creating an environment conducive to the employees self-determining their consistent behavior in performance.

These findings may offer managers across multiple industries a variety of strategies and techniques to use to improve consistency for their workers.

This study is the one of few that studies manager influence on the motivation of those employees whose job is to entertain others regardless of the employee’s emotional state. From these findings, ADs may determine how to implement workplace safety improvements, expanding employee well-being, which in turn can improve performance consistency.