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Article
Publication date: 20 August 2018

Leo R. Sedlmeyer and Rocky J. Dwyer

The purpose of this paper is to explore leadership strategies of fire officers used by fire office leaders to manage costs associated with hazardous operations.

Abstract

Purpose

The purpose of this paper is to explore leadership strategies of fire officers used by fire office leaders to manage costs associated with hazardous operations.

Design/methodology/approach

The methodology employed in this study was a qualitative method using a case study design. The participants in this research study comprised 13 randomly selected fire officers from fire stations within a major metropolitan area located in the USA who had five or more years hazardous operations experience. In addition to interviews, workplace practices, policies and procedures related to hazardous operations and cost management were analyzed. Limitations of this study include both the sample size, and the geographic area, which impacts the ability to generalize the results of the study.

Findings

Four central themes emerged from the study, namely, servant leadership, partnership, accountability and creative staffing, which are crucial strategies to manage costs associated with hazardous operations. The findings of this study further indicate fire officers must distinguish between the most appropriate action for any given situation to achieve the fire department goals and objectives.

Practical implications

Managing cost effective hazardous operations through sound leadership strategies reduced injuries and saved lives, which results in cost savings in fire departmental budgets, labor costs and health care costs, which can further support the redirection of funds to critical areas of fire operations.

Originality/value

The value of identifying leadership strategies related to hazardous operations cost management may reduce injuries, save lives and ensure adequate budget allocations for fire departments. Social implications include innovative leadership strategies, which may enable fire officers to promote positive social change through saving lives of fire fighters and the citizens they serve.

Details

Disaster Prevention and Management: An International Journal, vol. 27 no. 5
Type: Research Article
ISSN: 0965-3562

Keywords

Article
Publication date: 17 April 2020

Donnemore Majukwa, Susan K. Fan and Rocky J. Dwyer

This qualitative multiple-case study aims to explore strategies that owners of small- and medium-sized enterprises (SMEs) in Zimbabwe use to sustain their businesses.

Abstract

Purpose

This qualitative multiple-case study aims to explore strategies that owners of small- and medium-sized enterprises (SMEs) in Zimbabwe use to sustain their businesses.

Design/methodology/approach

The participants of this study consisted of owners of SMEs purposefully selected who were successful in implementing sustainable strategies for over five years. Semi-structured interviews were conducted with each participant to gain a deeper understanding of their experience in implementing sustainable strategies for SMEs. The general systems theory, which specifies the relationship and interaction of a system and its environment, was applied as a framework to explain the sustainability strategies for SMEs in Zimbabwe.

Findings

Four major themes emerged from data analysis: passion and dedication, quality of products and services, customer satisfaction and employing staff with the right skills.

Practical implications

This study may lead owners of SMEs to create growth strategies for their businesses, increase revenue for the country and create long-term job opportunities for the communities.

Originality/value

The findings from the study addressed the gap on the existing literature and contribute to the body of knowledge on effective business practices, particularly for SMEs in Zimbabwe and other developing economies. The results of the study could catalyze a positive social change by improving workforce capabilities, creating awareness of the success of entrepreneurs in Zimbabwe and increasing the interest of financial institutions in lending to SMEs.

Details

World Journal of Entrepreneurship, Management and Sustainable Development, vol. 16 no. 2
Type: Research Article
ISSN: 2042-5961

Keywords

Article
Publication date: 10 April 2017

Patrick Rockett, Susan K. Fan, Rocky J. Dwyer and Tommy Foy

The purpose of this qualitative, multiple-case study paper is to determine whether Irish universities have policies and procedures to address workplace bullying; to determine the…

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Abstract

Purpose

The purpose of this qualitative, multiple-case study paper is to determine whether Irish universities have policies and procedures to address workplace bullying; to determine the views of HR leaders regarding the efficacy of such policies; to explore the experience of HR leaders in the application of such policies; and, to explore which cost-reduction strategies Irish university HR leaders utilized to manage the consequences of workplace bullying.

Design/methodology/approach

The participants for this multiple-case study consisted of senior manager grade staff with expertise in the area of study from all seven Irish universities. One on one interviews were conducted with participants to gain an understanding of their experience of dealing with workplace bullying. The analysis of their bullying policies and procedures provided insights about their experiences in the application of policy.

Findings

The findings of this study may offer university leaders and a wider audience of managers an understanding of the effect that workplace bullying has on employees and on their organizations.

Practical implications

This study may inform university and business leaders on how to address the problem of workplace bullying effectively.

Originality/value

The findings from this study contribute to the discourse on workplace bullying and may help leaders to understand a phenomenon that costs their institutions a substantial amount in human capital leading to positive social change in their organizations.

Details

Journal of Aggression, Conflict and Peace Research, vol. 9 no. 2
Type: Research Article
ISSN: 1759-6599

Keywords

Article
Publication date: 10 September 2017

Abimbola P. Alamu and Rocky J. Dwyer

The purpose of this paper is to explore human capital (HC) productivity strategies used by the tourism, hospitality, and leisure (THL) industry business leaders in Nigeria which…

Abstract

Purpose

The purpose of this paper is to explore human capital (HC) productivity strategies used by the tourism, hospitality, and leisure (THL) industry business leaders in Nigeria which improved the employee productivity.

Design/methodology/approach

The participants in this research study comprised randomly selected Southern Nigerian business leaders with specialist expertise in the THL industry. Individual interviews were undertaken with participants to gain both an insight and understanding regarding which strategies are best suited to improve employee productivity. A further analysis of workplace policies and procedures provided additional insights related to the application of such workplace practices toward productivity improvements.

Findings

The findings of this study identified that recruiting persons with essential social capital, inducting them into high ethical standards, providing in-house training, motivating employees with reward and recognition, and the adoption of affordable technologies are key industry strategies to build a productive employee workforce.

Practical implications

Implementing the findings from this study may help develop a new type of THL professionals, especially in the hotel and restaurant sub-sectors that will enhance the attractiveness of the THL industry and encourage patronage. The opportunity to interact with new people in THL businesses and locations may promote social interaction and integration that are invaluable to an ethnically and religiously diverse country such as Nigeria. These benefits are valuable and are essential positive social changes.

Originality/value

A structured HCD program might deliver a net benefit to the industry. To the employees, there may be improved remuneration, increased self-esteem, and job security. To the industry, there may be a reduction in employee turnover, improvement in productivity, improved attraction of graduates, and reduced engagement of illegal workers. The government could also experience increased gross domestic product.

Details

World Journal of Entrepreneurship, Management and Sustainable Development, vol. 13 no. 4
Type: Research Article
ISSN: 2042-5961

Keywords

Open Access
Article
Publication date: 16 January 2019

Kessington Okundaye, Susan K. Fan and Rocky J. Dwyer

The purpose of this (qualitative, multiple-case) study is to determine how small-to medium-sized enterprise (SME) leaders in Nigeria use information and communication technology…

26509

Abstract

Purpose

The purpose of this (qualitative, multiple-case) study is to determine how small-to medium-sized enterprise (SME) leaders in Nigeria use information and communication technology (ICT) adoption as a business strategy to increase profitability and compete globally.

Design/methodology/approach

The participants for this study consisted of executive-level SME leaders who had the authority to approve ICT implementation within their respective organizations. Individual interviews were undertaken with participants to gain an understanding of their experience of determining the merits of and implementing ICT. The technology acceptance model, which specifies the relationship between perceived usefulness, perceived ease of use, attitude toward computer use and intention to use technology, was applied as a framework to explain the Nigerian SME’s ICT adoption strategies.

Findings

Four major themes emerged from the data analysis: ICT adoption factors, ICT roles and benefits, role of government and SME success factors. The findings of this study may help SME leaders and government leaders address many of the factors inhibiting the adoption of ICT in SMEs in Nigeria.

Practical implications

This study may ensure that SMEs are successful and able to create jobs, which in turn may help to promote socioeconomic development through adoption of ICT.

Originality/value

The findings from this study contribute to the knowledge base regarding factors that affect ICT adoption by SME leaders as a business strategy to increase profitability and compete globally, particularly within SMEs in Lagos, Nigeria. It further addressed the gap in existing literature regarding other factors such as the influence of culture on ICT adoption, cost of ICT implementation, available ICT skills, infrastructure and ICT knowledge gap as the primary impeding factors of ICT adoption in Nigerian SMEs.

Details

Journal of Economics, Finance and Administrative Science, vol. 24 no. 47
Type: Research Article
ISSN: 2077-1886

Keywords

Article
Publication date: 31 October 2018

Radames Carlo Jr and Rocky J. Dwyer

The purpose of this paper is to examine the difference in attaining and maintaining employment between transition age youth (ages 19–22) with emotional and behavioral disorders…

Abstract

Purpose

The purpose of this paper is to examine the difference in attaining and maintaining employment between transition age youth (ages 19–22) with emotional and behavioral disorders (EBDs) completing and not completing vocational training.

Design/methodology/approach

A quantitative causal-comparative research design using existing data extracted from the National Longitudinal Transitional Study-2 (NLTS-2) via a restricted data use license issued by the National Center Special Education Research, Institution of Education Sciences, US Department of Education. One-way ANCOVA and multiple regression analysis with one independent variable and six control variables were used for the study.

Findings

The results showed there is a significant difference in employment status between transition age youth with EBDs completing vocational training as compared to non-completion of vocational training, controlling for gender, race, age, mental health services, academic achievement and prior work experience. Individuals who completed vocational training are more likely employed after two years, than those who had not completed vocational training.

Originality/value

The outcomes of the study showed that vocational training during the transitional period had a positive impact on outcomes such as employment status, participation in job skills programs and perceived preparedness for employment. These findings support the idea that vocational training during the secondary school period is an effective way to scaffold support for the transitional period. As a result, these findings justify the use of vocational training as part of the transitional preparation for students with emotional and behavioral disorders.

Details

The Journal of Mental Health Training, Education and Practice, vol. 13 no. 6
Type: Research Article
ISSN: 1755-6228

Keywords

Article
Publication date: 8 April 2020

Robert Martens, Susan K. Fan and Rocky J. Dwyer

The purpose of this qualitative, multiple-case study was to explore the successful strategies that managers of light and high-tech small and medium-sized manufacturing companies…

Abstract

Purpose

The purpose of this qualitative, multiple-case study was to explore the successful strategies that managers of light and high-tech small and medium-sized manufacturing companies in the Netherlands, use to adopt additive manufacturing (AM) technology into their business models.

Design/methodology/approach

A qualitative, multiple-case study approach was used. The participants for this study consisted of executive-level managers of light and high-tech manufacturing companies in the Netherlands. Company documents were studied, and individual interviews were undertaken with participants to gain an understanding of the strategies they used to adopt AM technology into their business models.

Findings

Three significant themes emerged from the data analysis: identify business opportunities for AM technology, experiment with AM technology and embed AM technology.

Research limitations/implications

The findings of this study could be of advantage to industry leaders and manufacturing managers who are contemplating to adopt AM in their business models.

Originality/value

This study may contribute to the further proliferation of AM technology. Industry leaders may also gain a clearer understanding of the effects of 3DP on local employment. The results of the study may also work as a catalyst for increased awareness for manufacturing firm leaders who have not yet considered the opportunities and threats AM technology presents to their organizations.

Details

World Journal of Entrepreneurship, Management and Sustainable Development, vol. 16 no. 2
Type: Research Article
ISSN: 2042-5961

Keywords

Article
Publication date: 28 March 2019

Tommy Foy, Rocky J. Dwyer, Roy Nafarrete, Mohamad Saleh Saleh Hammoud and Pat Rockett

Workplace stress costs £3.7bn per annum in the UK and in excess of $300bn per annum in the USA. The purpose of this paper is to examine the existence, strength and direction of…

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Abstract

Purpose

Workplace stress costs £3.7bn per annum in the UK and in excess of $300bn per annum in the USA. The purpose of this paper is to examine the existence, strength and direction of relationships between perceptions of social support, work–life conflict, job performance and workplace stress in an Irish higher education institution.

Design/methodology/approach

The selected theoretical framework consisted of a combination of reward imbalance theory, expectancy theory and equity theory. An organizational stress screening survey instrument was used to survey the staff (n = 1,420) of an academic institution. Multiple linear regression analysis was used to evaluate the relationships between the independent variables (social support, work–life conflict, job performance), the covariates (staff category, direct reports, age, gender), and the dependent variable (workplace stress).

Findings

The results showed a negative correlation between social support and workplace stress, a positive correlation between work–life conflict and workplace stress, and a negative correlation between job performance and workplace stress (p < 0.05). The results also revealed significant relationships between the covariates direct reports and gender and the dependent variable workplace stress.

Practical implications

The findings from this research can trigger an organizational approach where educational leaders can enable workplace change by developing and implementing social support and work–life strategies, and potential pathways to reduce levels of workplace stress and improve quality of life for employees and enhance performance.

Originality/value

The examination and establishment of particular relationships between social support, work–life conflict and job performance with workplace stress is significant for managers.

Details

International Journal of Productivity and Performance Management, vol. 68 no. 6
Type: Research Article
ISSN: 1741-0401

Keywords

Article
Publication date: 6 November 2019

Monther I. Haddad, Irene A. Williams, Mohamad Saleh Hammoud and Rocky J. Dwyer

The purpose of this paper is to explore innovation strategies that managers of small and medium-size enterprises (SMEs) used to implement innovation in their organizations to meet…

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Abstract

Purpose

The purpose of this paper is to explore innovation strategies that managers of small and medium-size enterprises (SMEs) used to implement innovation in their organizations to meet performance goals.

Design/methodology/approach

The participants in this multiple case study research comprised randomly selected managers from SMEs operating in Dubai, United Arab Emirates with specialist expertise in successfully implementing innovation in their organizations. Individual interviews were undertaken with participants to gain both an insight and understanding regarding which innovation strategies are best suited to improve performance goal outcomes. A further analysis of workplace internal documents, policies, procedures, SMEs’ websites, review websites and press releases afforded additional insights related to the application of innovative workplace practices which supported productivity improvements in relation to performance goal outcomes.

Findings

The findings of this study identified that the role of the top management in cultivating an innovative culture, the identification of ideas as the starting point for innovation and the recognition of customers as resources for the company.

Practical implications

Implementing the findings from this study may support job creation, economy protection in downturns and contribution to economic growth, since thriving SMEs have a positive impact on community development through the generation of the employment. Furthermore, the results of this study can help in creating an increase in improving the productivity of Dubai SMEs in Dubai’s GDP, improvement in investment opportunities; better working conditions for employees and possibilities for expanding the operations of Dubai SMEs globally.

Originality/value

This study is of value because its findings may contribute to local and global economic growth. Exploring successful innovation implementation strategies in SMEs can result in useful guidelines that SME managers can use to reach the performance goals of their SMEs. Since governmental policies are critical to improving business performance, the Government of Dubai may benefit from this study by addressing key success factors for SMEs through policies and regulations. This study has particular value given the lack of studies that address the issue of innovation implementation in SMEs, especially for SMEs in emerging economies.

Details

World Journal of Entrepreneurship, Management and Sustainable Development, vol. 16 no. 1
Type: Research Article
ISSN: 2042-5961

Keywords

Article
Publication date: 26 November 2019

Anthony G. Ricotta, Susan K. Fan and Rocky J. Dwyer

The purpose of this paper is to explore what motivation strategies live-entertainment artistic directors (ADs) use to increase consistency in their employees’ performances.

Abstract

Purpose

The purpose of this paper is to explore what motivation strategies live-entertainment artistic directors (ADs) use to increase consistency in their employees’ performances.

Design/methodology/approach

The purpose of this qualitative case study was to explore the research question: what motivation strategies do live-entertainment ADs use to improve consistency in employee performance? Semistructured face-to-face interviews with artistic and senior ADs of a large international live-entertainment company’s US division participated in the study. In addition to the interviews, a further analysis of archival records of artists’ evaluations, and written company documents regarding performance evaluation to understand the ADs’ strategies were completed. Finally, self-reported interview data compared to AD evaluations of artists from randomly selected prior years verified the ADs practices.

Findings

The finding indicated ADs use multiple techniques geared at improving employee well-being and technical competence, thereby creating an environment conducive to the employees self-determining their consistent behavior in performance.

Practical implications

These findings may offer managers across multiple industries a variety of strategies and techniques to use to improve consistency for their workers.

Originality/value

This study is the one of few that studies manager influence on the motivation of those employees whose job is to entertain others regardless of the employee’s emotional state. From these findings, ADs may determine how to implement workplace safety improvements, expanding employee well-being, which in turn can improve performance consistency.

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