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This paper aims to present a dual-perspective framework for maintenance service delivery that should be used by manufacturing companies to structure and manage their maintenance service delivery process, using aggregated historical and real-time data to improve operational decision-making. The framework, built for continuous improvement, allows the exploitation of maintenance data to improve the knowledge of service processes and machines.

The Dual-perspective, data-based decision-making process for maintenance delivery (D3M) framework development and test followed a qualitative approach based on literature reviews and semi-structured interviews. The pool of companies interviewed was expanded from the development to the test stage to increase its applicability and present additional perspectives.

The interviews confirmed that manufacturing companies are interested in exploiting the data generated in the use phase to improve operational decision-making in maintenance service delivery. Feedback to improve the framework methods and tools was collected, as well as suggestions for the introduction of new ones according to the companies' necessities.

The paper presents a novel framework addressing the data-based decision-making process for maintenance service delivery. The D3M framework can be used by manufacturing companies to structure their maintenance service delivery process and improve their knowledge of machines and service processes.

Nowadays manufacturers companies are increasingly compelled to navigate towards servitization. Different methods and approaches were proposed in literature to support them to switch from traditional product-based business model to product service systems (PSSs). However, new knowledge, capabilities and skills were needed to consistently develop PSSs, since they need a joint focus on both customer’s perspective and company’s internal performance and at the same time a proper support for the integration of product and service design. The purpose of this paper is to propose the Product Service System Lean Design Methodology (PSSLDM), a structured methodology to develop PSSs along their entire lifecycle.

Retrieving concepts from interpretative, interactive and system development research traditions, and strongly reminding the design research methodology framework, the adopted research methodology is composed of three main phases (observation and conceptualization, theory building and tool development, validation) and involved three heterogeneous companies.

This paper provides an overview of the PSSLDM, explaining how the different methods supporting its conduction should contribute to properly design an integrated PSS. Moreover, companies highlighted several benefits in the different stages along the PSS lifecycle deriving by the adoption of the PSSLDM.

The development of a platform based on the PSSLDM methodology raises a discussion on the possible changes needed by current Product Lifecycle Management (PLM) models and systems when they have to do with PSSs.

The PSSLDM enriches the already proposed SErvice Engineering Methodology, introducing new several components linked by lean rules in each of its phases (starting from customer analysis, going through solution concept and detailed design, until the offering analysis) and better supprting the deatil design of both prodcut and service components.

The purpose of this response is to refute Voelpel et al.'s five proposed explanations about why the Balanced Scorecard fails to support innovation and employee empowerment.

Provides quotes from published articles and books by Kaplan‐Norton that directly contradict the positions taken by Voelpel et al.

Voelpel et al. failed to read or systematically ignored the relevant literature before writing their article.

This response confirms that enterprise leaders can continue to adapt and use the Balanced Scorecard to facilitate the implementation of their new, innovative strategies.

This article proposes a conceptual framework and a research methodology for transferring marketing technology to developing countries to address important societal problems. The methodology developed by the author is described and illustrated with an empirical investigation. Guidelines for implementation of this methodology in developing countries are also provided.

The role of macrolevel factors in entrepreneurial intention remains as an underexplored issue in the literature. The purpose of this study is to reduce this gap by testing the effect of economic development on entrepreneurial intention.

This study adopts a quantitative approach that formally tests for a quadratic relationship between economic development measured by the gross domestic product (GDP) and the Global Competitiveness Index (GCI)) and entrepreneurial intention based on longitudinal data covering 72 countries over the 2010–2016 period. Data are gathered from the Global Entrepreneurship Monitor (GEM), the International Monetary Fund (IMF) and the World Economic Forum (WEF).

The results reveal the existence of a U-shaped relationship between the country's GDP per capita and individuals' entrepreneurial intention. The results also support a similar relationship between GCI and entrepreneurial intention. These findings suggest that individuals' entrepreneurial intentions differ between countries depending on the level of economic development.

To the authors' knowledge, this article presents the first attempt to investigate the role of economic development on entrepreneurial intention based on longitudinal data covering a large sample of countries. Moreover, by providing evidence of a U-shaped relationship between economic progress and individuals' propensity to attempt an entrepreneurial career, this study enhances the understanding of the macrolevel determinants of entrepreneurial intention.

Social movements experience periods of intense activity and periods of abeyance, when collective action is very weak because of an inhospitable political climate. Non-democracies are extreme cases of hostile political environments for social movements. Drawing on a case study of the women’s movement in Franco’s Spain (mid-1930s to 1975) based on an analysis of published documents and 17 interviews, this paper argues that some non-democracies force social movements that existed prior to dictatorships into a period of abeyance and shape collective organizing in terms of location, goals, and repertoire of activities. Some social movements under prolonged non-democratic rule manage to link and transmit the aims, repertoire of activities, and collective identity of pre-dictatorship activists to those of post-dictatorship activists. This occurs mainly through cultural activities.

This chapter aims to contribute to the study of social protests around the world and particularly in Latin America during the 1960s and 1970s, with a focus on an Argentinean case. Throughout these years, Argentina like many other Latin American societies witnessed the growth and development of intense social and political struggles in concert with the armed insurgency. Did workers or other popular social sectors support guerrilla organizations in Argentina? What was the interconnection between working-class and armed insurgent struggle? This chapter examines these liaisons by studying the case of an industrial city that has been identified to be a paradigm of labor radicalization and political violence in Argentina—Villa Constitución. Through the reanalysis of documents and sources as well as interviews, we discuss established interpretations on armed and labor struggles that reveal a broader heterogeneity in the forms of social support to revolutionary violence. Solidarity among workers and armed militants appears in (1) the actions of militant workers at their workplaces, and (2) the armed actions organized by militants in support of worker’s fights.” These two groups reinforced each other's activism. But, by no means can we directly deduct from this that rank and file workers immediately identified their strikes with ideologically revolutionary objectives.

Purpose – In an attempt to enhance patient safety, health care facilities are increasingly turning to crew resource management (CRM) and other teamwork training interventions. However, there is still quite a bit about such training interventions that remain unclear. Accordingly, our primary intent herein is to provide some clarity by providing a review of the literature, in hopes of highlighting the current state of the literature as well as identifying the areas that should be addressed by researchers in this field going forward.

Design/methodology/approach – We searched various electronic databases and utilized numerous relevant search terms to maximize the likelihood of identifying all empirical research related to the use of CRM training within health care. Additionally, we conducted a manual search of the most relevant journals and also conducted a legacy search to identify even more articles. Furthermore, given that as a research team we have experience with CRM initiatives, we also integrate the lessons learned through this experience.

Findings – Based on our review of the literature, CRM and teamwork training programs generally appear beneficial to individual employees, the groups and teams within such settings, and overall health care organizations.

Originality/value – In addition to reviewing the literature that addressed CRM and teamwork training, we also highlight some of the more critical aspects of CRM training programs in order for such initiatives to be as successful as possible. Additionally, we detail various factors that appear essential to sustaining any benefits of CRM over the long haul.