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Article
Publication date: 7 April 2021

Marcos Dieste, Roberto Panizzolo and Jose Arturo Garza-Reyes

The lean philosophy has demonstrated its effectiveness to improve firms' operational performance. However, the impact of lean practices on financial performance is still…

Abstract

Purpose

The lean philosophy has demonstrated its effectiveness to improve firms' operational performance. However, the impact of lean practices on financial performance is still unclear due to the poor understanding of the link between operational and financial measures and the conflictive results obtained by previous research. The purpose of this paper is to conduct a systematic literature review to understand whether lean companies have improved their financial performance. Moreover, this article aims to uncover research gaps in the literature and examine which time spans of research have been considered to analyse both the degree of lean implementation and the measurement of financial outcomes.

Design/methodology/approach

A systematic literature review has been conducted to identify peer-reviewed articles that analyse the effect of the lean production paradigm on the financial performance measures of manufacturing companies. Then, the identified articles were processed using a combination of descriptive and content analyses methods to draw new conclusions, uncover gaps and find novel paths for research.

Findings

Various authors indicate that lean initiatives lead to an enhancement of financial performance measures. JIT and TQM lean practice bundles are suggested as the best enablers of financial performance in terms of sales and profit. In contrast, according to some scholars, lean does not necessarily improve companies' financial results if it is not properly implemented.

Originality/value

Several studies have focused on analysing the effects of lean on performance. However, only a small part of the literature has addressed the study of the effects of lean practices on financial performance metrics. The originality of this study lies in the investigation of the connections between lean practices and financial performance measures found in the literature. The outcome is the identification of various possible positive impacts of some lean practices on financial metrics.

Details

Journal of Manufacturing Technology Management, vol. 32 no. 9
Type: Research Article
ISSN: 1741-038X

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Article
Publication date: 1 May 1993

Alberto De Toni and Roberto Panizzolo

Proposes a conceptual interpretative framework as a reading key tomanagement differences in the two principal manufacturing contexts– intermittent manufacturing and…

Abstract

Proposes a conceptual interpretative framework as a reading key to management differences in the two principal manufacturing contexts – intermittent manufacturing and repetitive manufacturing – within the three basic operations management subsystems: planning, inventory control and shopfloor control.

Details

International Journal of Operations & Production Management, vol. 13 no. 5
Type: Research Article
ISSN: 0144-3577

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Article
Publication date: 1 April 1992

Alberto De Toni and Roberto Panizzolo

Proposes a classification of different production categories andtheir respective productive systems and defines various classes ofplants which carry out repetitive…

Abstract

Proposes a classification of different production categories and their respective productive systems and defines various classes of plants which carry out repetitive manufacturing. Also examines the applicative possibilities of repetitive production in regard to production volumes required and grades of flexibility necessary. Among the intermittent production systems described are those which present strong analogies with repetitive manufacturing systems; in particular that of the Zanussi‐Electrolux plant in Susegana, Italy. Finally, describes the fundamental elements which differentiate repetitive production from intermittent production.

Details

Integrated Manufacturing Systems, vol. 3 no. 4
Type: Research Article
ISSN: 0957-6061

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Article
Publication date: 13 April 2010

Roberto Panizzolo, Stefano Biazzo and Patrizia Garengo

A large amount of research deals with the identification of management practices related to new product development (NPD) success. To this purpose, assessment tools…

Abstract

Purpose

A large amount of research deals with the identification of management practices related to new product development (NPD) success. To this purpose, assessment tools capable of helping enterprises to set up improvement processes are of extreme importance. The aim of this paper is to build a product development assessment model based upon a normative‐contingent approach.

Design/methodology/approach

First, a literature review of the main approaches and models used in NPD assessment was carried out. Second, the tool was tested in five firms. The case studies allowed the authors to test the tool in its prototypal phase in order to assess both its limits and potential and also to highlight possible improvements.

Findings

The assessment tool developed yields a clear understanding of the current state of product development process in an organization in order to facilitate a shared understanding of the weakness and deficiencies, to enable effective process management, to develop implementation plan to support change initiatives and to support process improvement using metrics.

Originality/value

The product development assessment model is based upon a normative‐contingent approach meaning that the prescriptive requirements are defined according to the logic of coherence: requirements vary in relation to contextual conditions. In particular, there are two important context factors which are considered to have a significant influence on NPD process: the complexity of the product‐market interface and the enterprise's NPD strategic orientations.

Details

Benchmarking: An International Journal, vol. 17 no. 2
Type: Research Article
ISSN: 1463-5771

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Article
Publication date: 31 July 2009

Davide Maritan and Roberto Panizzolo

Although important concepts and steps for strategic planning have been identified, there are few practical, systematic and powerful methodologies and tools to support an…

Abstract

Purpose

Although important concepts and steps for strategic planning have been identified, there are few practical, systematic and powerful methodologies and tools to support an integrated and well‐managed process. This paper aims at describing in details how the quality function deployment (QFD) methodology can be applied in order to define the strategic priorities of a firm, to establish clear customer needs/expectations and to draw up a range of product and service characteristics in order to enhance customer satisfaction and thus competitive advantage.

Design/methodology/approach

From a methodological point of view, an exploratory case study has been taken with multiple level of analysis and multiple data collection methods. The case study refers to a small manufacturing firm operating in Italy which designs and sells geothermal heat pump systems.

Findings

The proposed methodology provides an excellent mechanism for integrating the important concepts and linking major steps of strategic planning and offers a rigorous methodology for identifying business priorities and developing order winning criteria.

Originality/value

In the last two decades many studies have appeared in the literature regarding the use of QFD procedure in supporting different types of planning. The main problem with these studies is that few explain the details of the process and even fewer present in‐depth case studies to demonstrate the process. Given the intrinsic characteristics of the case study, it is the authors' opinion that the analysis can give relevant indications about the feasibility and general applicability of the proposed methodology.

Details

Marketing Intelligence & Planning, vol. 27 no. 5
Type: Research Article
ISSN: 0263-4503

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Article
Publication date: 29 August 2008

Roberto Panizzolo

The purpose of this paper is to illustrate a methodology which can be used: to establish clear customer needs/expectations, draw up a range of services in order to enhance

Abstract

Purpose

The purpose of this paper is to illustrate a methodology which can be used: to establish clear customer needs/expectations, draw up a range of services in order to enhance customer satisfaction and to measure the real value of the services offered.

Design/methodology/approach

The proposed methodology is based on the quality function deployment (QFD) procedure but it is much more simple to implement.

Findings

The paper provides detailed information about how the proposed methodology works through an in‐depth case study discussion.

Research limitations/implications

The proposed methodology has been tested in a limited number of cases and has proved successful. It remains to analyse its more wide applicability.

Originality/value

Firms seeking to meet customer expectations and requirements with personalized, flexible and increasingly comprehensive solutions have to convert their product strategies into product and service strategies. The proposed methodology is a valuable tool to support this approach.

Details

Measuring Business Excellence, vol. 12 no. 3
Type: Research Article
ISSN: 1368-3047

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Article
Publication date: 20 March 2007

Fabio Nonino and Roberto Panizzolo

The paper seeks to investigate empirically the criticalities of a production system constrained by distribution, in order to propose a model capable of integrating…

Abstract

Purpose

The paper seeks to investigate empirically the criticalities of a production system constrained by distribution, in order to propose a model capable of integrating production and distribution planning for a simultaneous improvement in terms of efficiency and efficacy.

Design/methodology/approach

Starting from an overview of previous works about integrated analysis of a production‐distribution system, an exploratory case study in the Italian industry of modular kitchens has been used, with multiple levels of analysis and multiple data collection methods.

Findings

Three solutions for a better integration of production‐distribution systems are proposed; the solutions are characterized by increasing levels of benefits and complexity. The article focuses on the implementation of the less complex scenario, called “overlapping of selling areas”, proposing a series of algorithms used for the implementation of a software prototype.

Research limitations/implications

The case study has been chosen because it is representative of the assemble to delivery logic, where production is pulled and constrained by distribution, but it may not necessarily reflect all the firm's experiences in the furniture market.

Practical implications

The software prototype, developed on the basis of the proposed algorithms, allows a firm with production planning severely constrained by the distribution process to achieve better performance in terms of level of accomplishment in the delivery date promised and reduction of the lead time of delivery.

Originality/value

This paper proposes effective solutions for customer order‐driven‐production constrained by the distribution process, also offering practical help for managing and automatically assigning orders to transport carriers and for informing customers of the product's delivery date.

Details

Supply Chain Management: An International Journal, vol. 12 no. 2
Type: Research Article
ISSN: 1359-8546

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Article
Publication date: 1 December 1995

Moreno Muffatto and Roberto Panizzolo

Many scholars have highlighted, from both the theoretical and theempirical perspective, the importance of customer satisfaction forfirms’ competitiveness. Most…

Abstract

Many scholars have highlighted, from both the theoretical and the empirical perspective, the importance of customer satisfaction for firms’ competitiveness. Most contributions, however, do not analyse the links between customer satisfaction and the related organizational processes. Adopting a process‐based point of view, develops an integrative and holistic approach and proposes a framework for the analysis of the organizational processes required for the achievement of customer satisfaction. These processes are subdivided into three main categories: planning, design and monitoring. The first concerns the establishment of the medium, long‐term company strategic objectives for customer satisfaction, the second regards the design of the firm’s operating system, and the third relates to the outline of the control system. Proposes an integrated view of customer satisfaction that overcomes the limits of an approach mainly based on monitoring activities.

Details

International Journal of Quality & Reliability Management, vol. 12 no. 9
Type: Research Article
ISSN: 0265-671X

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Article
Publication date: 1 February 2000

Stefano Biazzo and Roberto Panizzolo

Argues that the way work organization in lean production environments is assessed depends heavily on the choice of the variables that are adopted to ascertain the degree…

Abstract

Argues that the way work organization in lean production environments is assessed depends heavily on the choice of the variables that are adopted to ascertain the degree of innovation in the workplace. Many studies evaluate the change in work organization observing only those elements which are functional for the just‐in‐time production principles while excluding crucial dimensions that characterize the working situation from the worker’s perspective. Moreover, besides the choice of the variables employed to ascertain the degree of innovation in work organization, the method adopted for measuring these variables would seem to be critical if one wishes to bring to light what is hidden behind the popular terms like team, empowerment, problem‐solving groups, quality circles, etc. Suggests that only a research approach which is able to give “thick descriptions” of workplaces can reveal the “reality of working” within lean production systems.

Details

Integrated Manufacturing Systems, vol. 11 no. 1
Type: Research Article
ISSN: 0957-6061

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Article
Publication date: 1 July 1996

Francesco Da Villa and Roberto Panizzolo

Examines, through an empirical survey, the nature of the relationships between buyer and subcontractor firms in the clothing industry in Italy. Starting from the…

Abstract

Examines, through an empirical survey, the nature of the relationships between buyer and subcontractor firms in the clothing industry in Italy. Starting from the identification of three classes of buyer firms (characterized by the different ways in which they relate to the market), develops an interpretive framework of firms’ strategies in managing subcontractor relationships. Shows that the buyer‐subcontractor relationship is undergoing a drastic evolution with the strategic importance of an “extended integrated production system” being recognized. Discusses how this ongoing evolutionary process is involving firms in different ways: the shift to an evolved buyer‐supplier relationship (characterized by a logic of integration/co‐operation), seems to concern only one of three classes of firm defined.

Details

International Journal of Operations & Production Management, vol. 16 no. 7
Type: Research Article
ISSN: 0144-3577

Keywords

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