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Japan’s civic environmentalism combines a tradition of local protest and activism with a national environmental movement that is limited in size and policy influence. A strong legislative and administrative response to the country’s severe pollution crisis of the 1960s and 1970s helped tamp down that era’s wave of protests and keep the Liberal Democratic Party (LDP) in power. While the state has generally supported local organizations engaged in environmental improvement activities, it has erected barriers that limit the scope of non-governmental organization (NGO) activities and inhibit the development of an influential national environmental movement. The 1990s reforms, inspired in part by the citizen response to the 1995 Great Hanshin Earthquake, made it easier for NGOs to attain legal status and raise funds. Yet Japan’s civic environmentalism – by most measures – still lags well behind that of peer industrialized countries. The 2011 tsunami and nuclear crisis brought another opportunity for major reforms to the nation’s civic environmental culture – but the evidence to date indicates that the much anticipated transformation is turning out to be of a lesser magnitude than many had initially expected.

This research sought to determine the impact of the management of electronic customer relationships through applying 5IS model on the mental image of Umniah Mobile Network Operator Company’s customers in Amman City. To fulfill the goals of the study, the researcher adopted the descriptive, analytic method. He developed an instrument to collect the data through a questionnaire, which was distributed through the simple, random sampling method over 700 customers of Umniah Company, in the City of Amman, out of which 400 analyzable questionnaires were retrieved. The researcher further employed the convenient statistical methods applying SPSS 22 Program for data analysis. The study concluded many results such as there is statistically significant impact at the significance level (α < 0.05) for the administration of consumer relationships through the use of 5IS model on the mental image of the provided services of Umniah Mobile Network Operator Company in Amman city. In this concern, the integration component is the most influential in the mental image with the customers of Umniah Company. Therefore, the study recommended the need Umniah Telecom Company has to search for the best means to positively influence shaping the mental image of its products, especially the means through which it can provide more information about its services.

The history of simulated warfare is nearly as old as warfare itself, dating back at least 5000 years to the Chinese war game known as Wei-Hai. Also the game we now know as chess evolved from a war game originally played in India as early as 500AD (see also Smith, 1998). Throughout military history, the art of warfare has been trained and practiced through the use of artificial tabletop landscapes, miniaturized soldiers, and tactical and strategic gaming rules designed to challenge the minds of military leaders.