Search results

Over the years manufacturing managers have been unified by their acceptance of certain terminology to describe generic production processes. This has facilitated the sharing of ideas and management techniques and the development of our understanding of process choice implications on manufacturing strategies. In the service literature, no process model has been so powerful or pervasive as the manufacturing model. Postulates that a service typology which transcends narrow industry boundaries may lead to some cross‐fertilization of ideas and to an understanding of the management methods and techniques appropriate to each service type. Proposes a model analogous to the production process model, which has achieved such universal recognition in the world of manufacturing. Just as production volume is used in the latter model to integrate a wide range of production process dimensions, so suggests that the volume of customers processed per business unit per day correlates with six classification dimensions developed from the service operations literature. Proposes that the three types of service process, professional service, service shop and mass service, give rise to different management concerns, and that service strategy, control and performance measurement will differ significantly between the three.

A number of writers in the service management literature have observed that because service quality is difficult to measure there is a danger that service organisations will neglect to measure it, despite the fact that service quality is often critical to their competitive business success. The results of an empirical research project investigating the quality measurement systems of six multi‐site UK service organisations, all of which consider themselves to differentiate on the basis of service quality, are described. Two of the organisations were found to have very few quality measures and recognised that this was a major gap in their performance measurement systems. Two had developed a range of customer‐based measures of service quality which were reported regularly and widely in the organisations. The other two companies had developed a wide range of internal and external, hard and soft quality measures. These companies used managers as well as customers to measure both tangible and intangible aspects of service. Internal measures were used to corroborate the perceptual measures drawn from customers and, conversely, the external measures were used to support service design and the setting of internal quality targets.

This paper aimed to examine the impact of the removal of bottled water on the campus community. This paper presents the findings of a survey conducted at the first Australian university to remove single-use bottled water from sale on a small regional university campus. The removal of bottled water from sale at the university formed part of the university’s commitment to environmental sustainability.

The study was conducted substantially by undergraduate students who participated in an action learning project in which they assisted in the design, implementation and analysis of an online snapshot survey made available to all staff and students of the university.

The results indicated some evidence of changes to pro-environmental behaviors such as increased use of re-fillable bottles, but there were less desirable outcomes such as drinking less water. Community perceptions were dramatically polarized. Restrictions on freedom of choice, concerns about health as a result of increased use of high-sugar drinks and the continued availability of other plastic drink bottles were provided as strong objections to the removal of bottled water from sale on campus.

The study provides useful insights for university sustainability planners and administrators about the complex range of issues associated with the implementation of sustainability initiatives on a university campus.

While extensive literature exists about the environmental impacts of bottled water, few studies have explored the impacts or community responses to the removal of bottled water in the university context.

The purpose of this paper to investigate the major themes of operations management by analysing citations in IJOPM. It aims to discuss changes in the discipline's sub‐fields and identifies emerging topics.

The paper is an empirical analysis of citations and co‐citations from IJOPM. Network and factor analysis are used to analyse and group the data.

The study demonstrates that the persistent central ideas of operations management concern manufacturing strategy, with specific interests in strategy typologies, best practices, and the resource‐based view. Other central themes are performance measurement, the case study method, and process management. The plotting of subfield trajectories shows that recent studies are seeking a more subtle understanding of operations management by considering its practice in relation to strategy, context and resources. Emerging subjects within the field include supply chain management, lean management systems, theory building from quantitative data and sustainable resource limits to capability.

The study is unique in performing the analysis at the individual publication level rather than following the normal aggregated author co‐citation analysis (ACA) method. The potential problems with citation/co‐citation studies are discussed.

Poets House, a poetry special collection in New York, hosts an annual exhibit of the preceding year's poetry publications in the USA. This paper aims to offer a selection of recommended titles that reflect the range of poetry titles including single‐author works, anthologies, and prose about poetry.

The paper researched and requested donations of 2010‐2011 poetry titles from US poetry publishers to assemble and display a comprehensive collection of poetry publications, from which a selection of 50 titles was made. The selections should appeal to a range of poetry readers, from novices and students to poets looking to access the latest work from their peers.

Over 2,500 poetry titles were published and/or available to readers in the USA between June 2010 and June 2011. These titles range from mainstream publishers to independent presses to artists' collectives publishing works from established poets as well as emerging and international poets.

Without a budget for collection development, the exhibit and resulting titles represent those which publishers have opted to donate to the library. Every effort is made to be all‐inclusive, with the understanding that publishers may send only a selection of their list. The selected titles herein are based on the titles received for the exhibition.

For 19 years Poets House's annual Showcase has been the main collection‐development tool. Publishers donate copies of their titles, which are arranged by publisher for a month‐long exhibition. This approach enriches the poetry special collection, a unique poetry library built on community participation. The all‐inclusive collection‐development approach results in a full representation of poetry publishing.

A selection made from a comprehensive collection of the year's poetry titles offers a sample of poetry publishing from large to small presses and the self‐published in the USA.

The purpose of this paper is to critically review the existing research on the intersection between war and international business (IB) and to map out a future research agenda.

Drawing on corporate examples and extant literature within IB, political science and international relations, the paper provides an introduction to the main concepts of war, a review of the IB research on war and provides a critical future research agenda.

The review of the multiple strands of war-related research in IB generally reveals an understudied area. Among other biases, prior research has focused on inter-state wars and has relatively unexplored foreign direct investment (FDI) and non-FDI within civil wars. Furthermore, previous studies offer little attention to how IB and multinational companies contribute to the emergence and development of wars.

The paper develops an analytical and critical research agenda for future research to examine the relationship between war and IB. This includes a set of questions for each of the three major phases of war: pre-conflict, armed violence and post-conflict. To the best of my knowledge, this has not been done before in the context of IB research.

SO much controversy has raged around the subject of newsrooms in the past two years, that librarians are, as a rule, utterly tired of it, and the appearance of still another article upon the subject is not calculated to tone down the general spirit of vexation. It requires no little courage to appear in the arena in this year of Grace, openly championing those departments of our institutions which were originally intended to convey the news of the day in the broadest manner.

This paper seeks to argue that the adoption of a “critical futures” approach to management and content of a Think Tank conducted by the Centre for Military and Veterans' Health, Australia, resulted in outcomes conducive to deep level change within the organizations and professional groups involved.

The Think Tank process focused on challenging mind‐sets and entrenched systemic barriers at all organizational levels through: engagement of leadership throughout the process; broad‐based workshops involving management, professional and operational levels; use of causal layered analysis to encourage critical thinking and ideas development; and use of scenarios to imagine the future.

At the end of the Think Tank's program, a new framework supporting health services delivery had been envisaged, its components described and the cultural and structural changes needed to make this happen had been identified.

The results of the Think Tank program will provide a basis for action to achieve a preferred future over the next two decades. Such action includes research, horizon scanning, adoption of new technologies, better information collection and management, and training and education programs, and most importantly attitudinal and cultural change. A significant indicator of the impact of the Think Tank is that requests for further work using similar methodologies to move towards the preferred future were quickly received from the military and veterans' sectors.

The Think Tank worked alongside a military command control structure to maximize leverage for change, and to encourage critical and futures‐oriented thinking at all organizational levels. The result has been a comprehensive and strategic vision of the future that went well beyond the outcomes envisaged at the beginning of the process. We are unaware of any other such futures projects which have been conducted in the military and veterans' health sector.

Speculations on the possibility of computers displaying intelligence are usually traced to Turing's 1950 paper, ‘Computing machinery and intelligence’. Claims for the literal intelligence of an appropriately programmed computer were publicly refuted by Searle in 1980. Optimism about the adequate simulation of intelligence is now further diminished. Analogies between the computer and the brain or mind have persisted. A contrasting perspective which links computers with documents through writing and through the faculty for constructing socially shared systems of signs has also been developed. From this perspective it can be shown that (i) claims for the literal intelligence of a computer rest on a similar basis to claims for the intelligence of a document, the production of depersonalised linguistic output, and (ii) that such claims are subject to an identical objection, that linguistic output is made available without a prior act of comprehension by the artefact. This paper places the Turing test in its intellectual and historical context. A claim that written words can give the appearance of intelligence, without the human capacity for dialectic response, is found in Plato's Phaedrus. This, too, must be placed in its historical context of a transition from predominantly oral to oral and written communication. Demonstrating that there are extensive similarities between the claims of computers and documents to literal intelligence is part of a progressive demystification of the computer.