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Article
Publication date: 14 November 2016

Ilija Djekic, Kevin Kane, Nikola Tomic, Eleni Kalogianni, Ada Rocha, Lamprini Zamioudi and Rita Pacheco

This paper aims to present results from a research that analyzed consumer perceptions of service quality in restaurants in four European cities – Belgrade (Serbia)…

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Abstract

Purpose

This paper aims to present results from a research that analyzed consumer perceptions of service quality in restaurants in four European cities – Belgrade (Serbia), Manchester (UK), Thessaloniki (Greece) and Porto (Portugal).

Design/methodology/approach

A total of 802 respondents have been interviewed using a structured questionnaire. The service quality statements covered food quality, building exterior, restaurant interior and layout, seating comfort, restrooms and servicing.

Findings

Within all analyzed categories (city, gender and age), servicing of food and taste of food were the most influential factors. However, this study confirmed that there are different patterns in analyzed cities. For each factor analyzed, in at least two cities, results for the items were significantly different. Consumers from different cities showed different perceptions regarding service quality in restaurants. Gender of consumers plays a significant role in the perception of interior, restroom and servicing factors in restaurants. Age of respondents was the category with no significant difference with respect to food quality, layout, restrooms and servicing.

Research limitations/implications

Given the great cultural and other differences within the four cities/countries, more research is necessary to determine if similar results would be derived from different samples across various other continental and Mediterranean European cities.

Originality/value

In addition to increasing the theoretical understanding of the cultural aspects of the service quality, this paper can be of managerial relevance.

Details

Nutrition & Food Science, vol. 46 no. 6
Type: Research Article
ISSN: 0034-6659

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Article
Publication date: 1 December 1999

Catherine Coy, Marni Ludwig and Kasey Jueds

In the words of Stanley Kunitz, poetry is not a single nation but a teeming nation of nations. With more than 1,300 new poetry titles to choose from each year, how can…

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246

Abstract

In the words of Stanley Kunitz, poetry is not a single nation but a teeming nation of nations. With more than 1,300 new poetry titles to choose from each year, how can librarians make the best acquisitions for their communities? The following resource materials from Poets House – a 35,000‐volume poetry library and literary center – offer a starting point. Highlights a wide variety of selections from Poets House’s annual exhibit of all the year’s new poetry books. The Directory of American Poetry Books provides complete bibliographic information and capsule reviews for more than 7,000 books published since 1991. These materials were originally distributed at the 1999 American Library Association Conference, where Poets House exhibited the entire 1999 Showcase and presented poetry readings and a panel discussion entitled “Making poetry come alive in community libraries”.

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Collection Building, vol. 18 no. 4
Type: Research Article
ISSN: 0160-4953

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Article
Publication date: 1 March 1966

AFTER some unsuccessful negotiations during the period when the first full‐time schools of librarianship were being established, the Birmingham School was founded in the…

Abstract

AFTER some unsuccessful negotiations during the period when the first full‐time schools of librarianship were being established, the Birmingham School was founded in the autumn of 1950. Circumstances were not entirely favourable—the immediate post‐war generation of enthusiastic ex‐service students had already passed through other schools; the accommodation available was indifferent; the administrative support was bad; resources were weak, both in books and in equipment. There was, more importantly, a strong local tradition of part‐time classes in librarianship and little or no conviction that full‐time study was necessary or desirable.

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New Library World, vol. 67 no. 9
Type: Research Article
ISSN: 0307-4803

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Lessons in Leadership
Type: Book
ISBN: 978-0-76231-253-5

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Labor Relations in Globalized Food
Type: Book
ISBN: 978-1-78350-711-5

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Article
Publication date: 21 November 2019

S. Mostafa Rasoolimanesh, Rob Law, Dimitrios Buhalis and Cihan Cobanoglu

Abstract

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Journal of Hospitality and Tourism Technology, vol. 10 no. 4
Type: Research Article
ISSN: 1757-9880

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Article
Publication date: 11 October 2021

Fuad Mehraliyev, Irene Cheng Chu Chan and Andrei Petrovich Kirilenko

This study aims to conduct a systematic review and critically analyze the sentiment analysis literature in hospitality and tourism from methodological (data sets and…

Abstract

Purpose

This study aims to conduct a systematic review and critically analyze the sentiment analysis literature in hospitality and tourism from methodological (data sets and analyzes) and thematic (topics, theories, key constructs and their relationships) perspectives.

Design/methodology/approach

Qualitative thematic review and quantitative systematic review were performed on 70 papers obtained from hospitality and tourism categories of two databases, namely, Web of Science and Scopus.

Findings

A total of 5 topics and 27 sub-topics were identified and the major theme is market intelligence. Sentiment variables were investigated not only as independent but also as dependent variables. The customer rating is the most investigated dependent variable, whereas moderators and mediators were rarely tested. Most reviewed studies did not use theory. The findings from the methodological review show that analysis of big data was rare. Moreover, testing the performance of sentiment analyzes was uncommon, and only one paper tested the performance of aspect/feature extraction.

Research limitations/implications

This study extends prior review studies by providing a comprehensive view of how knowledge and methodologies of sentiment analysis have developed. The identified themes and key constructs serve as a solid base for future knowledge advancement. Future research directions on sentiment analysis are also provided.

Originality/value

To the best of the authors’ knowledge, this study is the first comprehensive methodological and thematic review of sentiment analysis in hospitality and tourism. Based on the identified findings, the authors propose several directions for future research.

Details

International Journal of Contemporary Hospitality Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0959-6119

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Article
Publication date: 10 June 2014

Javier Martínez-del-Rio and Miguel Pérez-Valls

– The purpose of this paper is to help Ibero-American researchers identify the key challenges and benefits of moving to an Anglo-Saxon university for a period in their careers.

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148

Abstract

Purpose

The purpose of this paper is to help Ibero-American researchers identify the key challenges and benefits of moving to an Anglo-Saxon university for a period in their careers.

Design/methodology/approach

This is a review of the insights provided by a number of prominent Ibero-American scholars based on the main experiences they have encountered.

Findings

The paper analyzes three situations: a research visit, searching for a long-term position in North America (NA) and pursuing a PhD program in NA. The paper introduces some principles to succeed in these situations.

Originality/value

The paper defines different strategies to take full advantage of a professional stage in an Anglo-Saxon/US university.

Details

Management Research: The Journal of the Iberoamerican Academy of Management, vol. 12 no. 1
Type: Research Article
ISSN: 1536-5433

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Book part
Publication date: 13 October 2009

Warren T. Sutton and Seungkee Baek

This chapter evaluates the operational efficiency of major airports in the United States. The airport is defined as a major point of contact in the aviation industry, and…

Abstract

This chapter evaluates the operational efficiency of major airports in the United States. The airport is defined as a major point of contact in the aviation industry, and on-time operations is regarded as a core service factor. We develop a bounded data envelopment analysis (DEA) model that evaluates the punctuality of airports and proposes a three-stage approach that analyzes not only current operations performance but also efficiency changes over time. We classify airports into several classes according to Federal Aviation Authority (FAA) definitions and compare their class efficiencies through decomposed efficiency scores. We find significant differences in efficiency scores between classifications.

Details

Financial Modeling Applications and Data Envelopment Applications
Type: Book
ISBN: 978-1-84855-878-6

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Article
Publication date: 23 May 2019

Jake David Hoskins and Ryan Leick

This study aims to investigate a sharing economy context, where vacation rental units that are owned and operated by individuals throughout the world are rented out…

Abstract

Purpose

This study aims to investigate a sharing economy context, where vacation rental units that are owned and operated by individuals throughout the world are rented out through a common website: vrbo.com. It is posited that gross domestic product (GDP) per capita, a common indicator of the level of economic development of a nation, will impact the likelihood that prospective travelers will choose to book accommodations in the sharing economy channel (vs traditional hotels). The role of online customer reviews in this process is investigated as well, building upon a significant body of extant research which shows their level of customer decision influence.

Design/methodology/approach

An empirical analysis is conducted using data from the website Vacation Rentals By Owner on 1,940 rental listings across 97 countries.

Findings

GDP per capita serves as risk deterrent to prospective travelers, making the sharing economy an acceptable alternative to traditional hotels for the average traveler. It is also found that the total number of online customer reviews (OCR volume) is a signal of popularity to prospective travelers, while the average star rating of those online customer reviews (OCR valence) is instead a signal of accommodation quality.

Originality/value

This study adds to a growing agenda of research investigating the effect of online customer reviews on consumer decisions, with a particularly focus on the burgeoning sharing economy. The findings help to explain when the sharing economy may serve as a stronger disruptive threat to incumbent offerings. It also provides the following key insights for managers: sharing economy rental units in developed nations are more successful in driving booking activity, managers should look to promote volume of online customer reviews and positive online customer reviews are particularly influential for sharing economy rental booking rates in less developed nations.

Details

Journal of Research in Interactive Marketing, vol. 13 no. 2
Type: Research Article
ISSN: 2040-7122

Keywords

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