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The purpose of this paper is to identify the effects of benefits, barriers and risks on user satisfaction in ERP projects.

ERP systems are costly and complex systems. They require heavy investments. ERP systems provide a lot of benefits. However, there are some barriers that need to be solved during implementation if maximum of benefits is aimed. If barriers are not solved adequately, they become drivers of risks. Benefits, barriers and risks have important effects on user satisfaction. Post implementation reviews are important tools to gain insights about the effect of benefits, barriers and risks on user satisfaction. However, post implementation reviews of ERP projects are not commonly realized. First, a literature review on ERP benefits, barriers and risks is conducted. Second, benefits, barriers and risks are checked with their effects on user satisfaction in ERP projects. The research is conducted in a branch of a multinational firm. A questionnaire consisting of statements related with benefits, barriers, risks and user satisfaction is used. The questionnaire is given to 32 individuals; 25 of whom respond to the questionnaire.

The findings suggest that in this case study benefits are more effective on user satisfaction in ERP projects.

This research puts forward an example for a post implementation review. However, the results show that firms aiming to succeed in ERP projects should emphasize benefits.

Global trade depends on more complex, prolonged and larger port systems, where port logistics is a backbone for such operations. Ports are responsible for transferring more than 80 percent of the global trade. Port logistics are prone to being risk-oriented. The study proposes a model to study various port logistics barriers and their associated risks for emerging economies in the Industry 4.0 era.

The study develops a framework by integrating the fuzzy set theory, the evidential reasoning approach and the expected utility theorem for identifying the severity value of port logistics barriers under the Industry 4.0 era for emerging economies and prioritize them based on various perspectives. The study identifies multiple risks associated with the barriers, and intensity-based categorization of the risks is performed for risk profiling.

The study reveals that poor infrastructure, nonsupportive policy ecosystem, and lack of research and development are the top barriers that need immediate attention. A new approach has been proposed that changes the importance of perspectives, and 192 analytical experiments were done to study the changing behavior of barriers. The study also presents various types of risks associated with the selected barriers.

In future studies, other barriers can be discovered and studied to develop such models. To cover the entire spectrum of possibilities, belief degrees of the barriers could be used to study the barriers instead of changing the weights.

This study presents a quantification model to prioritize the barriers based on environmental, economic and operational perspectives. Further, the model helps create scenarios for decision-makers to improve port logistics performance and achieve sustainability. The study identifies various risks associated with port logistics barriers and allows decision-makers to take proactive actions.

This study contributes significantly to the literature on port logistics by developing a framework for determining the severity of the barriers in the Industry 4.0 era for emerging economies. Further, the study pinpoints various risks associated with port logistics, and risk profiling is carried out.

The purpose of this paper is to show the impact of operational and environmental conditions (risk influencing factors) on the component criticality of safety barriers, safety barrier performance and accidents frequency and therefore on risk levels.

The methodology focuses on the integration of criticality importance analysis in barrier and operational risk analysis method, abbreviated as BORA-CIA. First, the impact of risk influencing factors (RIFs) associated with basic events on safety barrier performance and accident frequency is studied, and then, a risk evaluation is performed. Finally, how unacceptable risks can be mitigated regarding risk criteria is analyzed.

In the proposed approach (BORA-CIA), the authors show how specific installation conditions influence risk levels and analyze the prioritization of components to improve safety barrier performance in oil and gas process.

The proposed methodology seems to be a powerful tool in risk decision. Ordering components of safety barriers taking into account RIFs allow maintenance strategies to be undertaken according to the real environment far from average data. Also, maintenance costs would be estimated adequately.

In this paper, an improved BORA method is developed by incorporating CIA. More precisely, the variability of criticality importance factors of components is used to analyze the prioritization of maintenance actions in an operational environment.

The purpose of this study is to examine diverse risks and barriers that influence customers' attitude leading to their actual use of wearable devices in India. This study used technological literacy as a moderating variable to understand the relationship between barriers and attitudes toward adoption of wearable device.

A survey questionnaire was developed through focused group discussions with field experts. Data were collected through online as well as offline modes. A Google form was created and its weblink was shared with the respondents using wearable devices. Both online as well as offline modes were used for data collection. Several reminders through telephone and revisits were undertaken to approach the respondents.

The results of this study indicated that psychological risk and financial risk emerged strongest barriers of wearable technologies. This was followed by infrastructure barriers and performance risk. The strength of the relationship between technological anxiety and attitudes was lower but still significant. Surprisingly, privacy risk and social risk were not statistically significant. This study also validated the impact of technological literacy as a moderator between risks and attitudes.

This study contributes to the research by validating numerous risks and barriers in the adoption of wearable devices. This study not only offers a novel perspective on researching diverse barriers but also elucidates the moderating role of technological literacy which has not been covered in extant literature.

Residential projects frequently suffer from low-risk management (RM) implementation and, consequently, are more likely to fail to meet performance objectives. With RM becoming an essential requirement, the purpose of this study is to investigate RM implementation in terms of status, risk analysis techniques, barriers and impact of RM on residential projects across the USA.

Data were collected from 105 general contractors who had completed 3,265 residential projects in the past five years. Data collection was through a US national survey sent out through emails between August and November 2019 to residential general contractor firms. The firms were randomly selected from national organizations, such as the National Association of Home Builders, Associated General Contractors of America and Associated Builders and Contractors.

The analysis indicated that RM implementation is still extremely low at 22.27%. However, there was an increase in RM implementation as the cost and duration of projects increased. Direct judgment is the most used technique. Also, the one-sample t-test indicated that the barriers have a significant impact on RM implementation. Multinomial logistic regression results indicated that the impact of lack of management support, lack of money or budget, the complexity of analytical tools and lack of time to perform analysis predict the impact on the overall performance of construction projects. Overall, the results provide empirical evidence, which can influence management’s decision-making regarding RM and improve implementation in residential projects.

There is a lack of empirical evidence on the impact of barriers to RM implementation on the performance of construction projects. This research contributes to the body of knowledge by bridging this gap through a robust analysis of data collected from real residential projects.

Since its inception, mobile payment is rapidly gaining popularity over the years, and starting to replace traditional modes of payment. The usage of mobile payments has further escalated following various precautionary measures (i.e. social distancing) in curbing the transmission of the COVID-19 outbreak. However, most of the elderlies are still sceptical about the usage of mobile payment services. The current study was set to investigate the impact of functional, psychological and risk barriers that resulted in elderlies' resistance towards using such services. The impact of stickiness to cash was also examined as a moderator on the investigated relationships.

Online survey questionnaires were used to collect the responses from 400 elderly consumers at the age of 60 and above. Data analysis was then performed using the SPSS and AMOS statistical software packages.

Findings obtained acknowledged the significance of functional (i.e. perceived complexity, perceived incompatibility and perceived cost), psychological (i.e. lack of trust, inertia, and technological anxiety) and risk (i.e. privacy risk, security risk, financial risk and operational risk) barriers in influencing resistance towards mobile payment services among the elderlies. Consequently, resistance would influence their attitude and non-adoption intention; with attitude as the mediator between resistance and non-adoption intention. Finally, moderation analysis also confirmed the moderating effect of stickiness to cash towards elevating the correlation between resistance and non-adoption intention.

This study is one of the very few studies that explored the minimally investigated territory on the consequential importance of mobile payment usage among the elderlies, specifically, through extending the literature on the impact of functional, psychological and risk barriers towards the individuals' resistance. Besides, this study also successfully contributed to existing body of knowledge by highlighting the mediating role of attitude and moderating role of stickiness to cash in the interrelationships between resistance, attitude and non-adoption intention.

This study aims to examine the effect of usage, value, tradition, risk, compatibility and complexity barriers on user resistance to mobile bookkeeping applications. Furthermore, it also explores how the relationship between these barriers and user resistance is mediated by technostress. Finally, the authors analysed the moderating impact of self-efficacy on the mediating effect of technostress between barriers and user resistance.

Structured questionnaires were used to obtain data from 325 respondents. A structural equation modelling technique was used to investigate the hypotheses.

The findings suggest that usage, risk and tradition barrier has a significantly positive effect on user resistance intention. Also, results suggested that technostress plays an important role in framing customers’ resistance intention. Finally, the mediation effect of technostress between risk barrier and user resistance is higher for users having low levels of self-efficacy compared with users with high levels of self-efficacy.

The present research enriches the existing literature, especially in the field of mobile bookkeeping applications, user resistance, technostress and innovation resistance theory. It would help bookkeeping application developers design their apps, keeping the major user barriers in mind.

This study seeks to investigate barriers in the consumer adoption process of technological innovations under different contingencies. The paper aims to focus on barriers impeding adoption of technologies characterized by high incompatibility and high uncertainty – i.e. a “lack of content” (LoC) situation – versus technologies characterized by low incompatibility and low uncertainty – i.e. a “presence of content” (PoC) situation.

Based on a literature study, the paper develops hypotheses that distinguish the diverging effects of both psychological and functional barriers on consumer adoption in different situations (LoC versus PoC). Data were collected by means of a survey, resulting in an effective sample of 229 respondents.

In the case of LoC, the value, risk (financial and performance) and image barrier are negatively related to adoption intention, where the latter barrier is significantly stronger for the LoC situation than for the PoC situation. For PoC, it is found that the value, image, and financial risk barriers are negatively related to adoption intention, where the value barrier outweighs all other barriers. Interestingly, the traditional barrier reveals a positive effect on adoption intention.

The results suggest that managers and retailers should develop a more sophisticated understanding of consumers' adoption intention of new technologies. Distinguishing between LoC and PoC situations offers managers the opportunity to differentiate their communication strategies and design more compelling ways for consumers to overcome the specific barriers they perceive in each situation.

The paper attempts to offer a more fine‐grained understanding of consumer adoption by investigating the extent to which the lack versus the presence of content gives rise to differences regarding the effects of psychological and functional barriers to technology adoption.

This study aims to understand Chinese consumers’ perceived barriers to using peer-to-peer (P2P) accommodation before and after the outbreak of COVID-19 and the negotiation strategies they applied in overcoming the barriers and enabling consumption.

A qualitative research design with 28 semi-structured interviews was used. Data were analysed by content analysis.

Five psychological barriers and four functional barriers were found to inhibit consumers from using P2P accommodation both before and after the COVID-19 outbreak. In overcoming the perceived barriers, consumers applied both behavioural negotiation strategies, including seeking information, behavioural adaptation, selective choice and seeking social support, and cognitive negotiation strategies, including cognitive adaptation and trusting agents. COVID-19 was found to serve as both a barrier and a facilitator for using P2P accommodation. A barriers–negotiation framework was developed in the context.

Theoretically, this study advances consumer resistance and perceived barriers literature by integrating negotiation and developing a barriers–negotiation framework of P2P accommodation usage. This study also offers insights for practitioners in the P2P accommodation industry.

This study showcases the role of negotiation in understanding barriers to using P2P accommodation, paving the way to extend relevant knowledge to advance consumer resistance research, which is an emerging topic in the broader management domain.

Adopting technological service innovations entails substantial learning effort requiring information and guidance from the provider. The purpose of this paper is to investigate the effect of information and guidance offered by a bank on five adoption barriers – usage, value, risk, tradition, and image – in a mobile banking context.

The measurement development and hypotheses were based on consumer resistance theory and the earlier literature on internet and mobile banking. A large empirical study on bank customers with 1,551 effective observations was conducted. The measure items were validated by measurement model and hypotheses were tested using structural equation modelling.

The results show that the information and guidance offered by a bank has the most significant effect on decreasing the usage barrier, followed by image, value and risk barriers respectively. The information and guidance showed no effect on the tradition barrier.

This paper provides further understanding of how the information and guidance of a bank affect consumer attitudes and resistance in particular, on mobile banking. It also has implications for management in overcoming resistance to mobile banking.