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Article
Publication date: 16 October 2009

Ömür Y. Saatçıoğlu

The purpose of this paper is to identify the effects of benefits, barriers and risks on user satisfaction in ERP projects.

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3790

Abstract

Purpose

The purpose of this paper is to identify the effects of benefits, barriers and risks on user satisfaction in ERP projects.

Design/methodology/approach

ERP systems are costly and complex systems. They require heavy investments. ERP systems provide a lot of benefits. However, there are some barriers that need to be solved during implementation if maximum of benefits is aimed. If barriers are not solved adequately, they become drivers of risks. Benefits, barriers and risks have important effects on user satisfaction. Post implementation reviews are important tools to gain insights about the effect of benefits, barriers and risks on user satisfaction. However, post implementation reviews of ERP projects are not commonly realized. First, a literature review on ERP benefits, barriers and risks is conducted. Second, benefits, barriers and risks are checked with their effects on user satisfaction in ERP projects. The research is conducted in a branch of a multinational firm. A questionnaire consisting of statements related with benefits, barriers, risks and user satisfaction is used. The questionnaire is given to 32 individuals; 25 of whom respond to the questionnaire.

Findings

The findings suggest that in this case study benefits are more effective on user satisfaction in ERP projects.

Originality/value

This research puts forward an example for a post implementation review. However, the results show that firms aiming to succeed in ERP projects should emphasize benefits.

Details

Journal of Enterprise Information Management, vol. 22 no. 6
Type: Research Article
ISSN: 1741-0398

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Article
Publication date: 25 February 2020

Mouloud Bourareche, Rachid Nait Said, Fatiha Zidani and Nouara Ouazraoui

The purpose of this paper is to show the impact of operational and environmental conditions (risk influencing factors) on the component criticality of safety barriers

Abstract

Purpose

The purpose of this paper is to show the impact of operational and environmental conditions (risk influencing factors) on the component criticality of safety barriers, safety barrier performance and accidents frequency and therefore on risk levels.

Design/methodology/approach

The methodology focuses on the integration of criticality importance analysis in barrier and operational risk analysis method, abbreviated as BORA-CIA. First, the impact of risk influencing factors (RIFs) associated with basic events on safety barrier performance and accident frequency is studied, and then, a risk evaluation is performed. Finally, how unacceptable risks can be mitigated regarding risk criteria is analyzed.

Findings

In the proposed approach (BORA-CIA), the authors show how specific installation conditions influence risk levels and analyze the prioritization of components to improve safety barrier performance in oil and gas process.

Practical implications

The proposed methodology seems to be a powerful tool in risk decision. Ordering components of safety barriers taking into account RIFs allow maintenance strategies to be undertaken according to the real environment far from average data. Also, maintenance costs would be estimated adequately.

Originality/value

In this paper, an improved BORA method is developed by incorporating CIA. More precisely, the variability of criticality importance factors of components is used to analyze the prioritization of maintenance actions in an operational environment.

Details

World Journal of Engineering, vol. 17 no. 2
Type: Research Article
ISSN: 1708-5284

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Article
Publication date: 18 October 2021

Simon Adamtey and James Ogechi Kereri

Residential projects frequently suffer from low-risk management (RM) implementation and, consequently, are more likely to fail to meet performance objectives. With RM…

Abstract

Purpose

Residential projects frequently suffer from low-risk management (RM) implementation and, consequently, are more likely to fail to meet performance objectives. With RM becoming an essential requirement, the purpose of this study is to investigate RM implementation in terms of status, risk analysis techniques, barriers and impact of RM on residential projects across the USA.

Design/methodology/approach

Data were collected from 105 general contractors who had completed 3,265 residential projects in the past five years. Data collection was through a US national survey sent out through emails between August and November 2019 to residential general contractor firms. The firms were randomly selected from national organizations, such as the National Association of Home Builders, Associated General Contractors of America and Associated Builders and Contractors.

Findings

The analysis indicated that RM implementation is still extremely low at 22.27%. However, there was an increase in RM implementation as the cost and duration of projects increased. Direct judgment is the most used technique. Also, the one-sample t-test indicated that the barriers have a significant impact on RM implementation. Multinomial logistic regression results indicated that the impact of lack of management support, lack of money or budget, the complexity of analytical tools and lack of time to perform analysis predict the impact on the overall performance of construction projects. Overall, the results provide empirical evidence, which can influence management’s decision-making regarding RM and improve implementation in residential projects.

Originality/value

There is a lack of empirical evidence on the impact of barriers to RM implementation on the performance of construction projects. This research contributes to the body of knowledge by bridging this gap through a robust analysis of data collected from real residential projects.

Details

Journal of Engineering, Design and Technology , vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1726-0531

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Article
Publication date: 16 November 2010

Michael Antioco and Mirella Kleijnen

This study seeks to investigate barriers in the consumer adoption process of technological innovations under different contingencies. The paper aims to focus on barriers

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5622

Abstract

Purpose

This study seeks to investigate barriers in the consumer adoption process of technological innovations under different contingencies. The paper aims to focus on barriers impeding adoption of technologies characterized by high incompatibility and high uncertainty – i.e. a “lack of content” (LoC) situation – versus technologies characterized by low incompatibility and low uncertainty – i.e. a “presence of content” (PoC) situation.

Design/methodology/approach

Based on a literature study, the paper develops hypotheses that distinguish the diverging effects of both psychological and functional barriers on consumer adoption in different situations (LoC versus PoC). Data were collected by means of a survey, resulting in an effective sample of 229 respondents.

Findings

In the case of LoC, the value, risk (financial and performance) and image barrier are negatively related to adoption intention, where the latter barrier is significantly stronger for the LoC situation than for the PoC situation. For PoC, it is found that the value, image, and financial risk barriers are negatively related to adoption intention, where the value barrier outweighs all other barriers. Interestingly, the traditional barrier reveals a positive effect on adoption intention.

Practical implications

The results suggest that managers and retailers should develop a more sophisticated understanding of consumers' adoption intention of new technologies. Distinguishing between LoC and PoC situations offers managers the opportunity to differentiate their communication strategies and design more compelling ways for consumers to overcome the specific barriers they perceive in each situation.

Originality/value

The paper attempts to offer a more fine‐grained understanding of consumer adoption by investigating the extent to which the lack versus the presence of content gives rise to differences regarding the effects of psychological and functional barriers to technology adoption.

Details

European Journal of Marketing, vol. 44 no. 11/12
Type: Research Article
ISSN: 0309-0566

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Article
Publication date: 27 July 2010

Tommi Laukkanen and Vesa Kiviniemi

Adopting technological service innovations entails substantial learning effort requiring information and guidance from the provider. The purpose of this paper is to…

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8239

Abstract

Purpose

Adopting technological service innovations entails substantial learning effort requiring information and guidance from the provider. The purpose of this paper is to investigate the effect of information and guidance offered by a bank on five adoption barriers – usage, value, risk, tradition, and image – in a mobile banking context.

Design/methodology/approach

The measurement development and hypotheses were based on consumer resistance theory and the earlier literature on internet and mobile banking. A large empirical study on bank customers with 1,551 effective observations was conducted. The measure items were validated by measurement model and hypotheses were tested using structural equation modelling.

Findings

The results show that the information and guidance offered by a bank has the most significant effect on decreasing the usage barrier, followed by image, value and risk barriers respectively. The information and guidance showed no effect on the tradition barrier.

Originality/value

This paper provides further understanding of how the information and guidance of a bank affect consumer attitudes and resistance in particular, on mobile banking. It also has implications for management in overcoming resistance to mobile banking.

Details

International Journal of Bank Marketing, vol. 28 no. 5
Type: Research Article
ISSN: 0265-2323

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Article
Publication date: 6 November 2007

Tommi Laukkanen, Suvi Sinkkonen, Marke Kivijärvi and Pekka Laukkanen

The purpose of this paper is to investigate innovation resistance among mature consumers in the mobile banking context. The reasons inhibiting mature consumers' mobile…

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9390

Abstract

Purpose

The purpose of this paper is to investigate innovation resistance among mature consumers in the mobile banking context. The reasons inhibiting mature consumers' mobile banking adoption were compared to those of younger consumers.

Design/methodology/approach

Following Ram and Sheth, resistance was measured with five barriers namely Usage, Value, Risk, Tradition and Image barriers. An extensive internet survey was implemented and 1,525 usable responses were collected, of which 370 respondents (24.3 percent) represented the mature consumer segment (age over 55) and 1,155 respondents (75.7 percent) represented the younger consumers.

Findings

The empirical findings indicate that the value barrier is the most intense barrier to mobile banking adoption among both mature and younger consumers. However, aging appears to be related especially to the risk and image barriers; the most significant differences between mature and younger consumers' perceptions of mobile banking were related to input and output mechanisms of information, the battery life of a mobile phone, a fear that the list of PIN codes would be lost and end up in the wrong hands and the usefulness of new technology in general.

Practical implications

The study has practical implications to marketers in different fields in that strategies to overcome resistance to innovations like mobile banking are discussed.

Originality/value

Innovation resistance can be seen as a less developed concept in adoption research. While the majority of studies have focused on the success of innovations and reasons to adopt, this study empirically investigates the reasons preventing innovation adoption.

Details

Journal of Consumer Marketing, vol. 24 no. 7
Type: Research Article
ISSN: 0736-3761

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Article
Publication date: 3 June 2021

Lai-Ying Leong, Teck-Soon Hew, Keng-Boon Ooi and Binshan Lin

In the literature of industrial management, the focus is normally given on examining the factors that contribute to product innovation acceptance. The advocates of…

Abstract

Purpose

In the literature of industrial management, the focus is normally given on examining the factors that contribute to product innovation acceptance. The advocates of “pro-innovation bias” assume that consumers are open to new products and are willing to accept an innovative product. However, there is a high failure rate of technological innovations and most of the technological innovations were rejected due to users' resistance. Since the inception of innovation resistance theory (IRT), the number of studies that used IRT has gained much attention from scholars. However, the findings from these studies from various contexts are inconsistent, lack universality, and a clear understanding of technological innovation barriers. The study aims to determine whether the IRT theory is indeed valid and whether IRT is culturally invariant from the Eastern and Western cultures.

Design/methodology/approach

A meta-analysis based on a random-effects model and studies drawn from 24 countries and/or regions with a consolidated sample size of 10,463 was conducted. Cultural invariance was identified based on subgroup analysis. Moderator analysis was performed by applying the weighted linear regression.

Findings

The results reveal that tradition is the strongest barrier followed by the value, risk, image and usage barrier. Interestingly, there is a cultural invariance in IRT from the Eastern and Western cultures. Besides, there are significant moderating effects due to the temporal factor.

Originality/value

The study has contributed useful theoretical and managerial implications in advancing the product innovation literature.

Details

Industrial Management & Data Systems, vol. 121 no. 8
Type: Research Article
ISSN: 0263-5577

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Article
Publication date: 8 August 2018

Satyendra Kumar Sharma, Ravinder Singh and Rajesh Matai

Strategic sourcing and supply risk management have become interesting topics of research in the recent years. Automotive industry experts are increasingly focussing on…

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802

Abstract

Purpose

Strategic sourcing and supply risk management have become interesting topics of research in the recent years. Automotive industry experts are increasingly focussing on improving the supply efficiency and performance towards gaining sustainable competitive advantage. This study aims to classify, through an exhaustive review of past literature, the various enablers and barriers of strategic sourcing risk management (SSRM) and use them to identify the problems in the automobile sector.

Design/methodology/approach

For the purpose of this research, responses were collected through structured questionnaire from respondents belonging to senior management cadre in the industry. Factor analysis and force field analysis tools have been used for analysis.

Findings

Through independent exploratory factor analysis (EFA), four SSRM enablers, namely, supplier risk assessment, data sharing in supply network, partnership with supplier and supply flexibility, were identified. Similarly EFA revealed four SSRM barriers, namely, cost focus, ad hoc or poor planning, data security/privy breaches and hard visualization of SSRM benefits. Through a force field analysis, it was found out that the barriers had a higher impact on the SSRM initiatives than enablers.

Practical implications

The research suggests the ways how managers can reduce the impact of barriers and increase the enabling forces.

Originality/value

This paper enumerates the barriers and enablers together on the same platform to prioritize and evolve strategies to overpower the barriers and strengthen the enablers.

Details

Measuring Business Excellence, vol. 22 no. 3
Type: Research Article
ISSN: 1368-3047

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Article
Publication date: 4 August 2021

Tâmara Machado Fagundes da Silva, Luciano Costa Santos and Cláudia Fabiana Gohr

Studies addressing barriers to implement lean production (LP) from the perspective of risk management (RM) have not been so usual in the literature. Re-interpreting…

Abstract

Purpose

Studies addressing barriers to implement lean production (LP) from the perspective of risk management (RM) have not been so usual in the literature. Re-interpreting barriers to lean as potential risks that should be avoided or mitigated, this paper aims to identify and categorise risks in the implementation of LP to propose a framework, which provides an overview of risks that negatively influence this process.

Design/methodology/approach

Through a systematic literature review exploring papers in the Web of Knowledge database, 69 papers were selected. A descriptive analysis was first carried out to identify the evolution in the number of papers, usual terminologies, research methods, analytic tools and the RM phases approached by each paper. After that, an in-depth study of the paper sample was conducted to find risk factors and categories.

Findings

The authors found a list of 61 risk factors. Then, considering the sources of the identified risk factors, six broad categories of risks were defined, namely, top management risks, human resources risks, lean knowledge risks, technical risks, supply chain risks and cultural risks. The authors also defined 34 subcategories, resulting in a risk classification framework.

Research limitations/implications

Based on the review, the authors identified literature gaps and provided a research agenda. A noteworthy research limitation is that the authors only selected papers about LP, so the authors might have missed some potential risks in lean implementation that may arise from other-related areas. Thus, the exploration of lean risks adopting other perspectives may constitute a promising pathway for further research.

Practical implications

The classification framework may help practitioners and researchers in risk identification, evaluation and mitigation. It can also enable the creation of response plans to risks in lean production implementation, as it indicates the potential risks that may be faced along with this process.

Originality/value

This study contributed to add the perspective of RM to the literature on lean implementation. The introduction of RM concepts and tools may generate more robust models of lean implementation. Therefore, the classification framework may represent a starting point to produce new knowledge about this research topic.

Details

International Journal of Lean Six Sigma, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2040-4166

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Article
Publication date: 20 January 2021

Jacques Nel and Christo Boshoff

Digital-only banks are emerging as challenger banks to the traditional-bank business model in South Africa. However, traditional-bank customers could resist the use of…

Abstract

Purpose

Digital-only banks are emerging as challenger banks to the traditional-bank business model in South Africa. However, traditional-bank customers could resist the use of digital-only banks, theoretically due to their satisfaction with the status quo. Consequently, inertia arising from bias to traditional banks based on status quo satisfaction could engender their resistance to become customers of digital-only banks. The objective of the study, therefore, is to investigate how traditional-bank customers' inertia influences digital-only bank resistance.

Design/methodology/approach

Based on a literature review, digital-only bank adoption barriers and cognitive-based initial distrusting beliefs were identified as mediators of the influence of inertia on digital-only bank resistance. To test the mediation model empirically, data was collected from 610 traditional-bank-only customers.

Findings

The five adoption barriers fully mediate the influence of inertia on cognitive-based initial distrusting beliefs. The five barriers in serial with cognitive-based initial distrusting beliefs partially mediate the influence of traditional-bank customers' inertia on digital-only bank resistance. Cognitive-based initial distrusting belief is an essential factor in the mechanism underlying the influence of traditional-bank customers' inertia on digital-only bank resistance.

Originality/value

Digital-only banks are relatively new. Research is therefore lacking in consumer behavior explaining the use of digital-only banks by traditional-bank customers in the South African context. A further novelty of the study is the empirical assessment of mechanisms that explain the influence of inertia on cognitive-based initial distrusting beliefs, and the influence of inertia on resistance behavior.

Details

International Journal of Bank Marketing, vol. 39 no. 3
Type: Research Article
ISSN: 0265-2323

Keywords

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