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As the dynamic competition in the global marketplace becomes increasingly severe, multinational firms have no choice but to improve their competitive advantages and enhance productivity through innovation, learning and leadership. One essential issue is the capability of expatriates to support knowledge sharing and transfer from organizations headquarter to their subsidiaries through expatriates; however, there are few studies on this issue. This study attempts to identify the antecedents, consequences and moderators of knowledge sharing.

Using a questionnaire survey approach, data were obtained from 234 expatriates working for Taiwanese multinational enterprises. The hypotheses were tested by SmartPLS 3.0.

The empirical results indicate that opportunity and ability have a significant impact on expatriates' knowledge sharing. Trust, commitment and social capital also have significant influences on expatriates' collecting and donating of knowledge. The level of tacitness, specificity and complexity of knowledge have a negatively impact on knowledge sharing. Knowledge collecting can positively promote the outcome of knowledge sharing, including learning and growth, internal process, customer satisfaction, and financial performance. Furthermore, organizational support and the richness of transmission channels served as two of the moderators that can amplify the influences of the antecedents on knowledge sharing and the influences of knowledge sharing on outcomes.

The results of this study can provide valuable references for academicians and professionals when deciding how to facilitate knowledge transfer from the company headquarters to subsidiaries through expatriates.

This article develops a new conceptual model of knowledge flows within international service firms. Our model takes explicit account of the critical role of relationships and the individual as being central to the process of knowledge transfer for service firms. The model is then validated with data collected from five international service firms using critical event analysis techniques. The findings reinforce our contention that the individual plays a critical role in the process of knowledge transfer and that relationships form an integral part of this process. The implications of this finding are also discussed.

Business research has highlighted the importance of knowledge transfer and innovation in multinational firms for better performance outcomes. However, the existing body of literature is characterized by differentiated theories, antecedents and outcomes. This study aims to address this gap by adopting a systematic approach to analyze knowledge transfer and innovation literature from the perspective of multinational organizations.

This study follows “preferred reporting items for systematic reviews and meta-analyses” (PRISMA) guidelines for conducting a systematic literature review. The study adopts a systematic approach for analyzing the literature using School of thought (S), Contexts (C), Methodologies (M), Triggers (T), Barriers (B), Facilitators (F) and Outcomes (O) framework (SCM-TBFO framework) devised for holistic literature review. The study analyzes 75 articles from reputed journals from 2000 to 2022.

In general, knowledge transfer and innovation in multinationals is a relatively new area and is evolving rapidly. There are many opportunities to study the various perspectives that are included in the SCM-TBFO framework. The key schools of thought included the evolutionary theory of innovation, institutional theory and internationalization theory. The studies had differing settings or contexts, including China, Europe, the USA and Taiwan. Further, key methodologies that were used included regression, case studies, structural equation modeling (SEM) and theoretical studies. Knowledge transfer and innovation triggers included competitive advantage, competitive pressure, constant requirements for better products and services, foreign direct investment (FDI) and globalization. Knowledge transfer and innovation facilitators were categorized into strategy-related facilitators, organization culture and orientation-related facilitators, and resource-related facilitators. Knowledge transfer and innovation barriers included autonomy, international knowledge dispersion, risk of knowledge leakage, search breadth, ambiguity and institutional voids. Key outcomes of knowledge transfer and innovation in multinationals included financial performance, innovation performance, knowledge flow, transfer effectiveness, patents and new product development.

By synthesizing the literature, the study aims to provide an overview of the current state of research on knowledge transfer and innovation in multinationals. The study develops a holistic model for fostering knowledge transfer and innovation in multinationals. The proposed novel framework can also be applied to perform a holistic assessment of the current literature in various research domains. Further, the study suggests future theory development and research agendas. The study also provides implications for practitioners using the framework to achieve more desirable outcomes.

China's emerging multinationals (CEMs) have gained attention for their increasing activities in mergers and acquisitions (M&As) within the global arena. Harnessing previous studies about the significance of their cultural baggage and an underlying strategic intent in reverse technology transfer through cross‐border M&As, the purpose of this paper is to explore the dynamics of CEMs in their process of cross‐border M&As through the perspectives of intellectual capital.

Building on an interdisciplinary literature review, a theoretical framework is devised to exemplify such dynamics within a CEM during the course of reverse technology transfer and swift transformation into a global enterprise for technological innovation through M&As. A longitudinal case study is adopted to examine how two technology‐based CEMs continue to modify and reconfigure their respective committed intellectual capital resources while undergoing cross‐border M&A transactions.

The study suggests the relevance of a conceptual framework and unveils a causal development of dynamic capabilities that is evidenced by resource reconfiguration and post‐merger performance. It further reveals a reinforced dynamic capability development process that would enhance reverse technology transfer for domestic rather than overseas market development while pursuing equilibrium of knowledge.

This is an original paper that explores the cultural dynamics of CEMs and what influences their intellectual capital development during their cross‐border M&As. This paper articulates that CEMs need to create their own unique intellectual capital that contributes constructively to their international operations throughout their post‐merger integrations.

This paper aims to determine whether the widely accepted proposition that cultural differences impact negatively on flows of knowledge and information stands through all industries.

The evidence regarding the affects of cultural differences on knowledge transfers is strong. This paper looks at a special case where the relationship is not the same. A study is undertaken within a business school involving a sample of postgraduate fee‐paying business program students. The students are classified into their respective cultural groups in accordance with the GLOBE Study classifications. Their exam results are then analysed to detect any differences relating to those cultural groups.

In the case studies there is no significant difference in the average results obtained by each of the cultural groups.

The study is limited to the students in particular classes in one university in Australia. From a research perspective the paper shows that the research community should not presume a negative effect on knowledge flows caused by cultural differences in all cases.

Business managers should be wary of anticipating such affects and in introducing costly measures to counteract them. Business, at least in this respect, may well be heterogeneous and cultural effects should be considered carefully on a case‐by‐case basis.

This is the first study illustrating an anomalous situation where cultural differences between supplier and customers may actually act in favour of successful delivery of knowledge services.

The dynamism of new economy requires information professionals not only to create knowledge quickly but also to acquire and apply knowledge through knowledge sharing (KS). So, determining factors that may influence knowledge sharing within an organization or among organizations has become an important area of research. This paper aims to review determinant factors influencing inter- and intra-organizational knowledge sharing in order to offer a framework.

The present paper proceeds in three phases. In the first phase, the published literature on knowledge sharing has been reviewed extensively with consideration of their empirical applications. Next, based on the understanding gained from the previous stage, a conceptual framework of successful factors for effective inter-organizational knowledge sharing has been proposed. In the third phase, the proposed framework has been developed and finalized towards its maturity.

Based on the literature, the authors have developed a framework for understanding factors which influence inter-organizational knowledge sharing. Knowledge sharing among organizations appears theoretically sound, but it is a difficult task due to some complexities.

This paper attempts to set a theoretical framework for inter-organizational knowledge sharing as a foundation to address the gap in current literature though it does not claim to be comprehensive.

A few attempts have been made to investigate success factors for inter-organizational knowledge sharing empirically or even theoretically, but this is the first of its kind that provides a theoretical framework to arrange success factors for the knowledge sharing based on inter-organizational collaborations. It serves as a useful starting point for those interested in knowledge management (KM). So it can serve as a roadmap of significant knowledge sharing research for researchers, designers and managers considering their options for fostering KM.

This conceptual paper starts from the recognition that internationalisation of business is an information‐intensive process and aims to investigate two key modes for the acquisition of knowledge: expatriates and immigrant employees.

The paper sets out a conceptual framework which examines nine popular modes of knowledge acquisition essential to the internationalisation process and their comparative strengths and weaknesses. This is coupled with a more intensive evaluation of the relative merits of the two strategies of expatriates and immigrant employees.

The analysis suggests that the modes of expatriates and immigrant employees can both be cost effective and yield high levels of relevant knowledge underpinning internationalisation. However, there are key differences between the two and it may be more useful to consider them as complements rather than simply substitutes. The strength of expatriates is their considerable knowledge of the home market, industry and firm. Their weakness is the need to gradually acquire overseas market knowledge. The strength of immigrant employees is their knowledge of overseas target markets. Their weaknesses are limited understanding of the home country business system, the firm and even the industry.

The paper has several limitations. It is conceptual in nature and tentative in assessment. It does not consider all available knowledge gathering modes. To fully understand this process more research is required, particularly work that extends the narrow case approach typically used.

The analysis suggests that different information gathering modes offer different advantages with none clearly superior in all situations. A similar situation appears to also hold for the modes of expatriates and immigrant employees and the two modes may be more usefully considered as complements.

The key contribution of the paper is in evaluating these two modes from the perspective of market knowledge and diffusion.

The purpose of this paper is to investigate the mediator role that knowledge sharing plays between organisational culture, organisational structure, and technology infrastructure and process improvement in a knowledge management context in manufacturing enterprises operating in the food, beverage and textile industry.

An empirical study is conducted with a sample of 200 food, beverage and textile companies. Data are obtained by means of a survey questionnaire applied to general managers in each of the sample firms. The impact of the factors organisational culture, organisational structure and technology infrastructure on process improvement via knowledge sharing is assessed. Structural equation modelling and maximum likelihood estimation are applied to find the direction and strength of the relationships.

The main findings indicate the significant relationships between knowledge sharing and process improvement, between organisational culture and knowledge sharing, and between organisational structure and knowledge sharing. The relationship between technology infrastructure and knowledge sharing is found not to be significant.

The findings of the present study are limited to the food, beverage and textile industry. Future research could incorporate data from other manufacturing sectors or service companies.

This study provides practical guidance for general managers who wish to implement process improvement programmes.

Several authors have noted that there are few research studies concerning the interaction between each phase of knowledge management and total quality management practices. This study is interested in knowledge sharing and its impact on process improvement in a knowledge management context.

The purpose of this paper is to explore how business professionals learn both through sharing knowledge with others, and from their own direct experience.

There are two contrasting approaches to knowledge management. One suggests that knowledge should be disseminated efficiently through the use of information technology‐based systems, the other maintains that it is more important to encourage and share the “knowing” that arises directly from the experiences of employees. This paper examines these two approaches from interviews with consultants and project managers in six major Japanese companies.

The paper concludes that there is often a trade‐off between technology‐based systems and experience, where strong technological systems inhibit experience‐based learning, and refer to this as the “knowledge‐sharing dilemma”. But this is not always the case. The results suggest that when employees are encouraged to customize technology‐based knowledge for their own purposes this will actually enhance their capability for experiential learning.

Since the data presented in this research are limited to the IT professionals in Japanese firms, further studies could consider the international context and other industries in order to generalize the findings.

A major dilemma about combining experiential learning with computer‐based knowledge sharing was identified. This “knowledge sharing dilemma” implies that the more computer‐based knowledge sharing is promoted, the less that experiential learning may take place. By introducing the idea of customisation the paper extends the concept beyond a simple trade‐off in knowledge sharing.

In order to understand the pros and cons of an open organization regarding the flow of knowledge between firms, this paper introduces the concept of “protective capacity”. The purpose of the paper is to elaborate the concept of “protective capacity” especially in relation to absorptive capacity, by presenting a number of propositions.

Literature on mainly interfirm relationships, absorptive capacity and resources‐based theory are reviewed and combined.

Protective capacity is defined as the “capacity to sustain, or to reduce the speed of depreciation of knowledge‐based resources by preventing knowledge from being identified, imitated, and/or acquired by direct or indirect competitors”. Owing to the strong moderating factor of organizational openness, it is argued that protective capacity is inversely related to absorptive capacity. A number of propositions that can explain and moderate the inverse relationship between protective capacity and absorptive capacity are elaborated and discussed. These propositions concern organizational openness, knowledge management practices, realized and potential absorptive capacity, and dyadic relationships.

Acquiring external knowledge is a key feature of knowledge management. In order for a firm to absorb external knowledge, it is generally argued that it has to be open towards the environment. However, according to resource‐based theory, firms have to safeguard their knowledge by, for example, having a secluded organization, thereby enhancing the uncertainty associated with tacit knowledge in order to sustain their competitive advantages. Whereas numerous studies have discussed the capacity to absorb knowledge, few studies have analyzed the capacity to protect knowledge.