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This chapter explores the attributes that made Mary Kay Ash a global success – attributes that helped her build a global cosmetics empire at a time when strong, successful female entrepreneurs were almost unheard of. Mary Kay’s can-do spirit led her to create a company that enriched – and continues to enrich – millions of women’s lives around the globe. Her example, her teachings, her legacy live on today, and that legacy has inspired countless entrepreneurs, leaders, and business students. The qualities she exhibited remain an important part of Mary Kay’s legacy: imagination, passion, determination, integrity, courage, and compassion. Although those qualities were innate in Mary Kay, they resonate today as guidelines for others to follow in shaping their own careers – or their own empires. Mary Kay’s path was never easy, but she met every challenge she faced with grit and determination. Because she shaped her own path against all odds in a way that was uniquely her own, those who study her methods today can benefit from the examples she set, and her footsteps can lead others on their way to a rich, rewarding future.

Biosolids, the residual solids from wastewater treatment operations and once considered a waste product by the industry, are now becoming increasingly recognised as a multifunctional resource with growing opportunities for marketable use. This shift in attitude towards biosolids management is spurred on by increasing volatility in energy, fertilizer and commodity markets as well as moves by the global community towards mitigating global warming and the effects of climate change. This chapter will provide an overview of current global biosolids practices (paired with a number of Australian examples) as well as discuss potential future uses of biosolids. Additionally, present and future risks and opportunities of biosolids use are highlighted, including potential policy implications.

Purpose – People do not just interact, with each other; rather, they engage with each other using the visual and verbal instrumentations of communication at their disposal, constructing meaningful and intelligible conversations with differing degrees of precision of intention and clarity of expression. In doing this, they employ the “fundamental features of language,” described in various semiotic and structuralist theories.

Methodology – Here, we synthesize and integrate the key aspects of these language theories in an attempt to apply them to everyday conversations. The language features in question are routinely put into play by human agents to convey attitudes, emotions, opinions, and information and to achieve an engagement with the other.

Findings – Human relations, expansive in their range and intricate in their forms, demand complex instrumentations with which to conduct them. These instrumentations are essential features of the linguistic socialization of human agents, integral to both memory and habits of speech.

Scholarship on workplace diversity, equity, and inclusion (DEI) is voluminous. Nevertheless, there is relatively little work that examines DEI from an organization development and change (ODC) or systems perspective. As a result, there is no unified framework ODC practitioners can use for DEI diagnosis and intervention. The purpose of this chapter is to review the ODC literature with respect to DEI and propose a diagnostic Context-Levels-Culture (CLC) framework for understanding and addressing diversity-related challenges in organizations. We also present a case example of how this framework can be used in DEI consulting, including implications for future research and practice.