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Virtual teams are typically made up of geographically dispersed experts, supported by computer‐based communication technologies. Though increasingly popular this is still a relatively unstudied organizational form. Virtual team membership is typically based solely on needed expertise; the teams rarely have any history of interaction and their performance potential is unknown. Research shows that teams exhibit constructive, passive, and aggressive interaction styles, which have significant effects on the decisions the teams produce as well as the teams’ satisfaction with those decisions. We present managerial tools for the assessment of conventional and virtual team interaction styles. We detail how the tools are used, and we also discuss how the styles manifest in each medium, and their effects. We give suggestions to team managers on how to use the insights the tools provide to manage their virtual teams for optimal performance.

This paper aims to describe how organizational culture is manifested in behavioral norms and expectations, focusing on 12 sets of behavioral norms associated with constructive, passive/defensive, and aggressive/defensive cultural styles.

The organizational culture inventory, a normed and validated instrument designed to measure organizational culture in terms of behavioral norms and expectations, was used to test hypotheses regarding the impact of culture. Data are summarized from 60,900 respondents affiliated with various organizations that have used the instrument to assess their cultures. Also presented is a brief overview of a practitioner‐led assessment of four state government departments.

The results of correlational analyses illustrate the positive impact of constructive cultural styles, and the negative impact of dysfunctional defensive styles, on both the individual‐ and organizational‐level performance drivers. The results clearly link the dysfunctional cultural styles to deficits in operating efficiency and effectiveness.

The concept of organizational culture is derived from research in the field of organizational behavior characterized by use of qualitative methods. Yet, one of the most powerful strategies for organizational development is knowledge‐based change, an approach that generally relies on the use of quantitative measures. Although both methods share the potential for producing cumulative bodies of information for assessment and theory testing, quantitative approaches may be more practical for purposes of knowledge‐based approaches for organizational development generally, and assessing cultural prerequisites for organizational learning and knowledge management specifically.

Wikis have been gaining attention in the practitioner and academic literature, suggesting their use as knowledge repositories in organizational environments and even as collaborative tools for reviewing scholarly publications. And yet, little is known about factors that foster or discourage use of this technology. The purpose of this paper is to take a closer look at collaboration using wikis.

The authors look at an academic exercise using wikis in a college classroom to leverage collaboration among students. Taking elements from similar artifacts such as groupware technology, this research evaluates a model that explores the significance of perceptions of complexity and critical mass on wiki adoption.

Results show a strong acceptance of wikis among students despite not being familiar with this type of technology. Furthermore, outcomes show that students were influenced by the actions taken collectively by their peers, resulting in improved collaboration and participation.

The paper offers new insights into the subject of collaboration using wikis.

E‐commerce is diffusing into developing countries (DCs), and is assumed to help deliver the international development agenda. But how can the connection between e‐commerce and socio‐economic development be conceptualised? The aim of this paper is to analyse that connection by drawing from the development studies discipline to take a broader perspective on e‐commerce than that so far provided by firm‐level research.

The authors adopt a literature survey approach, drawing their conceptual foundations from development studies, and supplementing this from the e‐commerce literature.

The paper develops a new, integrated model that explains the way in which e‐commerce can contribute to socio‐economic development.

This new model can help provide a foundation for future research on e‐commerce in DCs; research on e‐commerce policy as well as impact assessment research.

The discussion and model provide development agencies, governments, consultants and business people working in DCs with a clearer sense of the contribution e‐commerce can make; assisting them in prioritization, planning, and evaluation of e‐commerce projects.

The paper provides the first integrated perspective on the broader contribution of e‐commerce to the growth and development of DCs.

The purpose of this paper is to focus on a designed research methodology to distil existing research findings from an esrc/ahrc funded japan/uk network on location-based virtual reality experiences for children in order to generate new knowledge.

The structured co-production methodology was undertaken in three stages. These were: (1) a collaborative workshop which produced a series of collage narratives, (2) collaborating with a non-human entity in the form of a digital coded tool to reconfigure the workshop responses and mediate the hierarchy of roles, (3) the co-production of a zine as a collaborative reflection method, which shared via postal service enabled a dialogue and exchange of round Robin interventions by the network members.

The analysis of the data collected in this study highlighted five themes that could be used by other researchers on a wide range of projects. These were: (1) knowing through making, (2) the importance of process, (3) beyond linear representations, (4) agency of physical materials and (5) agency of digital code.

The context of the study being undertaken during the first phase of the global pandemic, revealed insight into a method of co-production that was undertaken under emergency remote working conditions. The knowledge generated from this can be applied to other research contexts such as working with researchers or participants across global borders without the need to travel.

The research provides an innovative rethinking of co-production methods in order to generate new knowledge from multidisciplinary and multimodal research.

This issue is a selected bibliography covering the subject of leadership.

Written originally as a lecture for American students of tertiary educational administration, this essay traces the historical development of lay boards governing American universities and compares this with the current practice at an Australian university. The increasing influence of governmental bureaucracies in both countries is highlighted. The author, an American professor teaching as a visitor in Australia, takes a second look at the American policy of excluding faculty from governing boards. The presence of faculty members on the board could be a bulwark in the defense of academic freedom and institutional excellence.

The following classified, annotated list of titles is intended to provide reference librarians with a current checklist of new reference books, and is designed to supplement the RSR review column, “Recent Reference Books,” by Frances Neel Cheney. “Reference Books in Print” includes all additional books received prior to the inclusion deadline established for this issue. Appearance in this column does not preclude a later review in RSR. Publishers are urged to send a copy of all new reference books directly to RSR as soon as published, for immediate listing in “Reference Books in Print.” Reference books with imprints older than two years will not be included (with the exception of current reprints or older books newly acquired for distribution by another publisher). The column shall also occasionally include library science or other library related publications of other than a reference character.

According to John Grant’s New Marketing Manifesto, contemporary consumers “act their shoe size not their age” by resolutely refusing to grow up. They are not alone. Managers too are adopting a kiddy imperative, as the profusion of primers predicated on children’s literature – and storytelling generally – bears witness. Winnie the Pooh, the Wizard of Oz, Alice in Wonderland and Hans Christian Andersen are the marketing gurus du jour, or so it seems. This paper adds to the juvenile agenda by examining the Harry Potter books, all four of which are replete with references to market‐place phenomena, and contending that scholarly sustenance can be drawn from J.K. Rowling’s remarkable, if ambivalent, marketing imagination.

Communications regarding this column should be addressed to Mrs. Cheney, Peabody Library School, Nashville, Term. 37203. Mrs. Cheney does not sell the books listed here. They are available through normal trade sources. Mrs. Cheney, being a member of the editorial board of Pierian Press, will not review Pierian Press reference books in this column. Descriptions of Pierian Press reference books will be included elsewhere in this publication.