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Article
Publication date: 3 February 2012

Gilles E. Gignac, Richard J. Harmer, Sue Jennings and Benjamin R. Palmer

The purpose of this paper is to examine statistically the efficacy of an emotional intelligence (EI) training program on sales performance and emotional intelligence in a group of…

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Abstract

Purpose

The purpose of this paper is to examine statistically the efficacy of an emotional intelligence (EI) training program on sales performance and emotional intelligence in a group of salespeople.

Design/methodology/approach

An experimental, repeated measures/between‐groups design was used (training group (n=29) and a control group (n=21)). The dependent variables were sales performance, self‐report EI and rater‐report EI. The data were analysed based on a series of split‐plot ANOVAS.

Findings

Rater‐reported EI correlated with sales performance at r=0.32. The EI training group also demonstrated increases in both self‐ and rater‐report EI equal to approximately a Cohen's d=−0.45, in comparison to the control group. Finally, the EI training group outperformed the control group by approximately 9 per cent (p<0.05) in sales performance.

Research limitations/implications

The long‐term beneficial effects of the EI training program on sales performance are not known.

Practical implications

Human resource practitioners and coaches may consider implementing an EI training program to facilitate performance in sales people.

Originality/value

This is the first study to examine the effects of an EI training program using a rigorous experimental methodology and an objective measure of sales performance.

Details

Cross Cultural Management: An International Journal, vol. 19 no. 1
Type: Research Article
ISSN: 1352-7606

Keywords

Article
Publication date: 4 June 2020

Eva McGrath, Nichola Harmer and Richard Yarwood

The purpose of this paper is to highlight the use of small river ferries as an under-researched but novel mode of travel which enhances and brings new dimensions to tourist…

267

Abstract

Purpose

The purpose of this paper is to highlight the use of small river ferries as an under-researched but novel mode of travel which enhances and brings new dimensions to tourist experiences of travelling landscapes.

Design/methodology/approach

The study used a mixed methods approach including participant observation, a survey and interviews with ferry users and staff at one river crossing in South West England.

Findings

The ferry attracts tourists as a different and practical mode of transport. The river crossing provides an experience of being on water, and the material structure of the ferry significantly shapes on-board interactions whilst providing new perspectives of place.

Research limitations/implications

This article draws on data collected for a study of ferry crossings conducted at three sites in Devon and Cornwall, England, using multiple methods. The material presented in this article focuses on one site and draws on four interviews, twelve reflection cards and observations.

Social implications

The research highlighted the extent to which the ferry is dependent on tourist use. At the same time, it reveals the extent to which the crossing enriches the tourist experience and celebrates a ferry’s contribution to local place-making.

Originality/value

The majority of research on ferry crossings focuses on commuter experiences, marine crossings and larger passenger vessels. This article makes an original contribution to literature on ferries, as it offers a perspective on tourist experiences of river ferry crossings, reveals how the ferry structure influences interrelations on-board and provides distinctive insights into place through a focus on movement across water.

Details

International Journal of Culture, Tourism and Hospitality Research, vol. 14 no. 3
Type: Research Article
ISSN: 1750-6182

Keywords

Article
Publication date: 1 April 1949

It has often been said that a great part of the strength of Aslib lies in the fact that it brings together those whose experience has been gained in many widely differing fields…

Abstract

It has often been said that a great part of the strength of Aslib lies in the fact that it brings together those whose experience has been gained in many widely differing fields but who have a common interest in the means by which information may be collected and disseminated to the greatest advantage. Lists of its members have, therefore, a more than ordinary value since they present, in miniature, a cross‐section of institutions and individuals who share this special interest.

Details

Aslib Proceedings, vol. 1 no. 4
Type: Research Article
ISSN: 0001-253X

Book part
Publication date: 11 August 2021

Frederick J. Brigham, Stacie Harmer and Michele M. Brigham

Traumatic brain injury (TBI) is unique among areas of eligibility for students with disabilities in federal special education legislation, not in what is assessed, but why the…

Abstract

Traumatic brain injury (TBI) is unique among areas of eligibility for students with disabilities in federal special education legislation, not in what is assessed, but why the assessment is taking place. If not for the injury, most individuals with TBI would be unlikely to come to the attention of special educators. Few education training programs appear to allocate sufficient attention to the category, so we present background information regarding prevalence, recovery, and outcomes before summarizing advice from the literature regarding assessment of individuals with TBI in schools. Although educators are unlikely to be involved in the initial diagnosis of TBI, they can be important collaborators in promoting recovery or detecting a worsening condition. Almost every assessment tool available to educators is likely to be of value in this endeavor. These include both formal and informal approaches to assessment. Working with individuals with TBI requires sensitivity and compassion.

Details

Traditional and Innovative Assessment Techniques for Students with Disabilities
Type: Book
ISBN: 978-1-83909-890-1

Keywords

Book part
Publication date: 26 January 2022

Annelise Ly

Future global leaders need to develop global leadership competencies (GLCs) to tackle the complexities of globalisation, not just to learn about them. While most programmes in…

Abstract

Future global leaders need to develop global leadership competencies (GLCs) to tackle the complexities of globalisation, not just to learn about them. While most programmes in university settings focus on study-abroad or out-of-classroom experiences to develop these competencies, it is argued that well-designed on-campus learning methods can develop GLCs successfully. This chapter reports on a course design that effectively develops these competencies in the classroom using team-based learning (TBL) (Michaelsen & Sweet, 2008). The course aims to help students practise three competencies deemed essential for global leaders: (1) the ability to demonstrate self-awareness; (2) the ability to communicate effectively when working in multicultural teams and (3) the ability to think critically. The chapter argues that using TBL to develop GLC is particularly effective, as the instruction method offers a fixed, clearly defined set of practice, i.e. weekly individual and group test, team collaboration and peer feedback that works as a semester-long experiential learning teamwork activity where the students practise, reflect and develop their GLC. The chapter provides an account of the course design, activities and assignments implemented and discusses its effectiveness. It aims to be useful for instructors who want to implement an innovative, student-centred course on global leadership.

Book part
Publication date: 20 March 2018

Brian Parsons

Abstract

Details

The Evolution of the British Funeral Industry in the 20th Century: From Undertaker to Funeral Director
Type: Book
ISBN: 978-1-78743-630-5

Article
Publication date: 1 January 1933

THE article which we publish from the pen of Mr. L. Stanley Jast is the first of many which we hope will come from his pen, now that he has release from regular library duties…

Abstract

THE article which we publish from the pen of Mr. L. Stanley Jast is the first of many which we hope will come from his pen, now that he has release from regular library duties. Anything that Mr. Jast has to say is said with originality even if the subject is not original; his quality has always been to give an independent and novel twist to almost everything he touches. We think our readers will find this to be so when he touches the important question of “The Library and Leisure.”

Details

New Library World, vol. 35 no. 9
Type: Research Article
ISSN: 0307-4803

Article
Publication date: 1 February 1930

We learn from various sources that the Cambridge Conference arrangements are well in hand. It is many years since the Library Association gathered in body at either Oxford or…

Abstract

We learn from various sources that the Cambridge Conference arrangements are well in hand. It is many years since the Library Association gathered in body at either Oxford or Cambridge and the event should therefore be of universal interest. On one point it has a special interest, for the President will be Mr. Jast, the first municipal librarian to hold our highest office for many years past; and no one will do otherwise than rejoice at the somewhat tardy honour thus to be paid him. Cambridge itself is making first‐class history in that it is about to build a new University Library, the elevation of which—and it is a most imposing one—has been published in The Observer and probably elsewhere. Moreover, the university city with its colleges, halls, libraries and quite glamorous history from the literary point of view, offers librarians more than most people the ideal place of meeting.

Details

New Library World, vol. 32 no. 8
Type: Research Article
ISSN: 0307-4803

Book part
Publication date: 14 October 2019

Floribert Patrick C. Endong

Cartoons have these last years represented an excellent way to lead debates on various socio-political and economic issues affecting Nigeria and to engage and enlighten Nigerian…

Abstract

Cartoons have these last years represented an excellent way to lead debates on various socio-political and economic issues affecting Nigeria and to engage and enlighten Nigerian audiences. Almost all Nigerian newspapers and magazines have found them instrumental in their criticism of political malpractices and socio-cultural maladies plaguing the country. In line with this, many social forces (particularly NGOs) have embraced cartooning as a strong tool for environmental activism. Such social entities have in various platforms, deployed cartoons as a fruitful sensitization machinery to mobilize various segments of the Nigerian populace in favor of environmental protection. These sensitization efforts have most often entailed the construction/composition of emotionally and ideologically loaded cartoons that reflect many local myths and which are founded on local idiosyncrasies and worldviews. Understanding some Nigerian environmental cartoons has thus often been a complex task which in many instances, necessitates not only a full grasp of the principles of visual rhetoric but equally sufficient knowledge of some local myths and socio-cultural realities. In view of this fact, it may be interesting to apply semiotics in the reading of environmental cartoons. This chapter addresses this issue. It is divided into three main parts. The first part explores the state of environmental protection in Nigeria. The second part examines cartoons as a tool for social and political activism. The third part provides theoretical illuminations on the use of semiotics in the interpretation of cartoons and the last part provides a semiotic analysis of selected environmental cartoons.

Details

Climate Change, Media & Culture: Critical Issues in Global Environmental Communication
Type: Book
ISBN: 978-1-78769-968-7

Keywords

Article
Publication date: 1 April 1915

The March issue of the Journal of Chemical Technology contains the following article, with every word of which we cordially agree. It is gratifying to find that there is one—if…

Abstract

The March issue of the Journal of Chemical Technology contains the following article, with every word of which we cordially agree. It is gratifying to find that there is one—if only one—of our scientific Journals which has the courage and the patriotism to speak out and to do so in vigorous terms. The indictment of the flabby persons belonging to the Chemical Profession who by their ineptitude and inertia are condoning the bestial crimes of the modern Huns is well‐timed and thoroughly deserved.

Details

British Food Journal, vol. 17 no. 4
Type: Research Article
ISSN: 0007-070X

1 – 10 of 27