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1 – 10 of 15
Article
Publication date: 1 March 1996

Ian M. Marshall Graham Logan, Richard Callison and Malcolm Dobson

Reviews the growth of TayNet, a local service provider which was established to support the development of businesses in Tayside by providing local access to the Internet…

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Abstract

Reviews the growth of TayNet, a local service provider which was established to support the development of businesses in Tayside by providing local access to the Internet. Describes the computer, communication and software components of the TayNet Point of Presence along with the technical and end‐user evaluation of the pilot phase. Provides sample performance figures along with connection statistics for 45 active participants during an audit week. Describes technical problems experienced and end‐user requested features and end‐user perceptions and opinions of TayNet and the Internet.

Details

Internet Research, vol. 6 no. 1
Type: Research Article
ISSN: 1066-2243

Keywords

Article
Publication date: 1 August 2023

David Clementson and Tyler Page

When an audience mentally counterargues a spokesperson, the message is backfiring. In such cases, audience members are practically persuading themselves to take the opposite…

Abstract

Purpose

When an audience mentally counterargues a spokesperson, the message is backfiring. In such cases, audience members are practically persuading themselves to take the opposite position advocated by the spokesperson. Yet spokespeople who are professional persuaders serving corporations often seem to instill counterargument. This paper examines the role of counterargument as the conduit through which a spokesperson's different message types affect a company during a crisis. The authors explore the paradox of spokespeople's (in)effectiveness by testing divides in research drawn from normative crisis communication theory, narrative persuasion theory and the theory of reporting bias.

Design/methodology/approach

Two controlled, randomized experiments are reported. Participants (total N = 828) watch video clips of media interviews of a company spokesperson fielding questions about a scandal.

Findings

In the first study, non-narrative information most effectively bolsters purchase intentions and reduces negative word-of-mouth. The effect is mediated by decreased counterargument. The second study replicates the results concerning on-topic narratives compared with spinning, while on-topic narratives and non-narratives perform equally well.

Originality/value

This study addresses conflicts between two distinct traditions of theory as well as between normative crisis communication and its frequent practice. Reducing counterargument matters in the context of non-narrative persuasion, and non-narratives can perform at least as well as narratives in crisis communication.

Details

Corporate Communications: An International Journal, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1356-3289

Keywords

Article
Publication date: 1 April 1996

Hannelore B. Rader

The following is an annotated list of materials dealing with information literacy including instruction in the use of information resources, research, and computer skills related…

Abstract

The following is an annotated list of materials dealing with information literacy including instruction in the use of information resources, research, and computer skills related to retrieving, using, and evaluating information. This review, the twenty‐second to be published in Reference Services Review, includes items in English published in 1995. After 21 years, the title of this review of the literature has been changed from “Library Orientation and Instruction” to “Library Instruction and Information Literacy,” to indicate the growing trend of moving to information skills instruction.

Details

Reference Services Review, vol. 24 no. 4
Type: Research Article
ISSN: 0090-7324

Book part
Publication date: 6 April 2023

David Arditi

Abstract

Details

Digital Feudalism: Creators, Credit, Consumption, and Capitalism
Type: Book
ISBN: 978-1-80455-769-3

Article
Publication date: 10 February 2012

Meredith L. Wang and Richard D. Waters

The purpose of this paper is to examine how Kent and Taylor's dialogic features are used by agricultural associations in the USA and Germany to engage media.

Abstract

Purpose

The purpose of this paper is to examine how Kent and Taylor's dialogic features are used by agricultural associations in the USA and Germany to engage media.

Design/methodology/approach

A content analysis of 51 American Farm Bureau Federation and 18 Deutscher Bauernverband web sites was conducted to evaluate the incorporation of the principles of ease of interface, usefulness, dialogic loop, conservation of visitors, and generation of return visits.

Findings

The study found mixed results for the incorporation of Kent and Taylor's five dialogic principles. At the time of the content analysis, these sites failed to provide a solid dialogic loop between the organisation and the visitor, and they did not encourage return visits. This weakens the sites' potential to move past information provision and build lasting relationships with reporters.

Research limitations/implications

The findings of this research project provide benchmark numbers for the presence of the five dialogic principles in the agriculture industry. Further, the findings strengthen the growing evidence of the impact of the principles in various sectors. Previous research has examined how nonprofit social service and activist organisations have incorporated the principles as well as for‐profit organizations. The current results shine light on how other organisations are using their web site to develop relationships with visitors.

Practical implications

Research on agricultural communication indicates that the media increasingly are downplaying the significance of the industry in mainstream news. Scholars have suggested that the agricultural industry is not well versed in media training and media relations. However, the findings of this study indicate that the leading agricultural associations in the USA and Germany are still primarily using their web sites as one‐way information subsidies rather than capitalizing on the interactive nature of the web. By incorporating the five dialogic principles into their web sites, the agricultural communicators will be in a better position to interact with media in a lasting manner rather than simply serving as a source of one‐way information.

Originality/value

Though the dialogic principles have been studied in other settings, this paper examines their use by organisations in multiple countries. Given the increasing globalisation of the agriculture industry, it is vital to understand how this industry communicates with the media given that it has repeatedly complained about media coverage of agricultural issues and the push by the American Farm Bureau to assist other national agricultural associations around the world.

Details

Journal of Communication Management, vol. 16 no. 1
Type: Research Article
ISSN: 1363-254X

Keywords

Article
Publication date: 13 November 2007

Anna Marie Johnson, Sarah Jent and Latisha Reynolds

The purpose of this paper is to provide a selected bibliography of recent resources on library instruction and information literacy.

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Abstract

Purpose

The purpose of this paper is to provide a selected bibliography of recent resources on library instruction and information literacy.

Design/methodology/approach

The paper introduces and annotates periodical articles, monographs, and exhibition catalogues examining library instruction and information literacy.

Findings

The paper provides information about each source, discusses the characteristics of current scholarship, and describes sources that contain unique scholarly contributions and quality reproductions.

Originality/value

The information may be used by librarians and interested parties as a quick reference to literature on library instruction and information literacy.

Details

Reference Services Review, vol. 35 no. 4
Type: Research Article
ISSN: 0090-7324

Keywords

Article
Publication date: 1 April 1994

Hannelore B. Rader

The following is an annotated list of materials dealing with information literacy including instruction in the use of information resources, research, and computer skills related…

Abstract

The following is an annotated list of materials dealing with information literacy including instruction in the use of information resources, research, and computer skills related to retrieving, using, and evaluating information. This review, the twentieth to be published in Reference Services Review, includes items in English published in 1993. A few are not annotated because the compiler could not obtain copies of them for this review.

Details

Reference Services Review, vol. 22 no. 4
Type: Research Article
ISSN: 0090-7324

Book part
Publication date: 22 September 2022

Robert N. Eberhart, Stephen Barley and Andrew Nelson

We explore the acceptance of new contingent work relationships in the United States to reveal an emergent entrepreneurial ideology. Our argument is that these new work…

Abstract

We explore the acceptance of new contingent work relationships in the United States to reveal an emergent entrepreneurial ideology. Our argument is that these new work relationships represent a new social order not situated in the conglomerates and labor unions of the past, but on a confluence of neo-liberalism and individual action situated in the discourse of entrepreneurialism, employability, and free agency. This new employment relationship, which arose during the economic and social disruptions in the 1970s, defines who belongs inside an organization (and can take part in its benefits) and who must properly remain outside to fend for themselves. More generally, the fusing of entrepreneurship with neo-liberalism has altered not only how we work and where we work but also what we believe is appropriate work and what rewards should accompany it.

Details

Entrepreneurialism and Society: New Theoretical Perspectives
Type: Book
ISBN: 978-1-80382-658-5

Keywords

Article
Publication date: 1 February 1996

Hannelore B. Rader

In the Information Age, people become information processors, as they read, listen to news, talk to each other, and watch television or computer screens. Yet many have not…

Abstract

In the Information Age, people become information processors, as they read, listen to news, talk to each other, and watch television or computer screens. Yet many have not developed the appropriate skills to process information effectively. In itself, more information is not necessarily better or helpful; still it requires that information users become adept in dealing with it. Currently, more new information is being produced than ever before (e.g., more new information has been produced in the last 30 years than in the previous 5,000). Approximately 1,000 books are published internationally every day; 9,600 periodical titles are published in the United States each year; and the volume of all printed knowledge doubles every eight years. Add to that the enormous amount of electronic information now available on CD‐ROMs, tapes, discs, and online through the Internet and the concept of information overload and information anxiety gains new meaning.

Details

Reference Services Review, vol. 24 no. 2
Type: Research Article
ISSN: 0090-7324

Content available
Article
Publication date: 8 February 2016

16

Abstract

Details

Journal of Managerial Psychology, vol. 31 no. 1
Type: Research Article
ISSN: 0268-3946

1 – 10 of 15