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Article
Publication date: 15 February 2011

Anne Gimson

Abstract

Details

Development and Learning in Organizations: An International Journal, vol. 25 no. 2
Type: Research Article
ISSN: 1477-7282

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Article
Publication date: 18 October 2011

Anas Khan and Riad Khan

The article's aim is to outline the importance of fluid communication patterns that develop certain employee attributes and improve organizational performance. It seeks to

Abstract

Purpose

The article's aim is to outline the importance of fluid communication patterns that develop certain employee attributes and improve organizational performance. It seeks to focus on the examples of McDonald's and Ford.

Design/methodology/approach

The article draws on work carried out by the authors, plus the HR literature.

Findings

It is argued that flexible, easy and team‐friendly communication styles, rather than the traditional system of bureaucratic communication, are the way forward. It reveals, through the examples of McDonald's and Ford, that informal communication protocols can mean better customer service and organizational performance.

Practical implications

The article draws attention to a couple of the disadvantages of more open, informal communication styles – in particular that employees can originate incorrect information which nevertheless is absorbed by people around the world, and that employees who move to another company can take sensitive information about their original employer with them. It highlights the effects of modern social networking on traditional, top‐down styles or organizational communication.

Originality/value

The article questions whether top‐down styles can survive in an era of instant social networking.

Details

Human Resource Management International Digest, vol. 19 no. 7
Type: Research Article
ISSN: 0967-0734

Keywords

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Article
Publication date: 16 March 2012

Anas Khan and Riad Khan

This paper aims to outlines the power of social networking that companies in Fiji could use as the twenty‐first century media tool to facilitate marketing activities and

Abstract

Purpose

This paper aims to outlines the power of social networking that companies in Fiji could use as the twenty‐first century media tool to facilitate marketing activities and reach out to customers more than ever before.

Design/methodology/approach

The approach of the paper is generally conceptual, linking social networking to organizations, marketing activities and communications.

Findings

Social networking sites such as face book has become an essential modern media channel to position firms and its brands in the market and facilitate marketing activities and communication strategies. Social media networks with its unsurpassed reach and coverage capabilities have become one of the most powerful sources of socialized media to connect people.

Originality/value

The paper presents the arguments in a condensed and easy‐to‐digest format.

Details

Strategic Direction, vol. 28 no. 4
Type: Research Article
ISSN: 0258-0543

Keywords

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Article
Publication date: 15 February 2011

Anas Khan, Riad Khan and Mohammad Habibur Rahman

The purpose of this paper is to outline the development steps that should be undertaken by any executives who are to be sent on an expatriate assignment to take the lead…

Abstract

Purpose

The purpose of this paper is to outline the development steps that should be undertaken by any executives who are to be sent on an expatriate assignment to take the lead in a foreign subsidiary location. It highlights the need to develop an understanding of the host country's business practices, cultural preferences and operational methods.

Design/methodology/approach

This article explores contemporary thinking and practice and is based on work carried out over the past two years. It also uses arguments from organizational development and learning literature.

Findings

The paper explains that programs need to impart skills and knowledge in the area of cross cultural empathy, cross cultural communication and leadership, and, finally, the individual's self efficacy and level of adaptability.

Practical implications

The paper provides insights and practical tools to assist in the development of a successful international executive.

Originality/value

The short paper is designed for executives and researchers with demanding lifestyles and assists in getting an in‐depth overview by selecting the most relevant information and presenting it in a condensed and easy‐to‐digest format.

Details

Development and Learning in Organizations: An International Journal, vol. 25 no. 2
Type: Research Article
ISSN: 1477-7282

Keywords

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Article
Publication date: 9 March 2012

Anas Khan and Riad Khan

This paper aims to outline the nature of workplace bullying and its implications for employees and the organization, and strategies to handle such unwanted behavior.

Abstract

Purpose

This paper aims to outline the nature of workplace bullying and its implications for employees and the organization, and strategies to handle such unwanted behavior.

Design/methodology/approach

The paper draws on work carried out by the authors over the past two years, plus the HR literature.

Findings

The paper argues that if workplace bullying is not managed well, then it will have serious negative implications on workers and the overall performance of the organization, thus a happy, healthy and engaged workforce will not be achievable. Strategies relating to education and training, leadership, sound processes and overall support for victims are ways in which undesirable acts in the organization could be managed.

Practical implications

The paper draws attention to the important issue of workplace bullying and its effects on workers and the organization, and mentions the significance of managing it.

Social implications

The paper explains how the management of any organization can be improved to generate a better working environment.

Originality/value

The paper presents the arguments in a condensed and easy‐to‐digest format.

Details

Industrial and Commercial Training, vol. 44 no. 2
Type: Research Article
ISSN: 0019-7858

Keywords

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Article
Publication date: 20 January 2012

Anas Khan and Riad Khan

The purpose of this paper is to outline the importance of having a close and integrated human resources (HR) relationship for good customer service. The paper focuses on

Abstract

Purpose

The purpose of this paper is to outline the importance of having a close and integrated human resources (HR) relationship for good customer service. The paper focuses on the examples of Telecom Fiji Limited (TFL), Fiji International Telecommunications Limited (Fintel) and Connect Internet Service Fiji Limited.

Design/methodology/approach

The paper draws on data collected from various company and government publications, plus the HR literature.

Findings

It is argued that everyone in an organization needs to work in collaboration to deliver optimal customer service. The paper reveals, through examples, that if an organization does not have a climate conducive to close and integrated relationships, customer service and organizational performance will be impaired.

Practical implications

The paper highlights the importance of HR executives imposing the right environment to ensure close and integrated relationships among employees for optimal performance, and emphasizes the effects of close relationships in the organization on customer contentment.

Originality/value

The paper presents the arguments in a condensed and easy‐to‐digest format.

Details

Human Resource Management International Digest, vol. 20 no. 1
Type: Research Article
ISSN: 0967-0734

Keywords

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Article
Publication date: 30 August 2011

Anas Khan and Riad Khan

The purpose of this paper is to outline the importance of human resources (HR) specialists being able to deal with both people issues and the strategic management of the

Abstract

Purpose

The purpose of this paper is to outline the importance of human resources (HR) specialists being able to deal with both people issues and the strategic management of the organization.

Design/methodology/approach

The paper draws on work carried out by the authors over the past two years, plus the HR literature.

Findings

The paper argues that good HR practices are often ignored, as HR issues seem either insignificant or in conflict with other agendas. In some cases, managers do not have the ability to deal with them.

Practical implications

The paper highlights the importance of the HR managers representing workers and management and mentions factors that affect this important responsibility.

Social implications

The paper explains how the management of any organization can be improved.

Originality/value

The paper presents the arguments in a condensed and easy‐to‐digest format.

Details

Human Resource Management International Digest, vol. 19 no. 6
Type: Research Article
ISSN: 0967-0734

Keywords

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Article
Publication date: 29 April 2021

Md. Abdul Fattah, Syed Riad Morshed, Gitisree Biswas, Md. Nazmul Haque, Saifullah Bin Ansar, Md. Mojammel Hoque, Fahmida Yeasmin Sami and Asma Amin Rimi

Khan Jahan Ali (KJA) Bridge was constructed to promote industrial and commercial activity and improve economic and employment activity for local people. This study…

Abstract

Purpose

Khan Jahan Ali (KJA) Bridge was constructed to promote industrial and commercial activity and improve economic and employment activity for local people. This study assessed the post-socioeconomic and environmental impacts of KJA Bridge on the inhabitants living adjacent to 2 Km from the bridge. As there is a slum adjacent to the bridge, the bridge has impacted much on the improvement of the social economic condition and lifestyle of the slum people.

Design/methodology/approach

The study approached a questionnaire-based field survey data collection through interviewing the people in the surrounding areas. To assess the environmental impacts, land cover change (LCC), carbon emissions and land surface temperature (LST) data were derived from Landsat images and processed in geospatial environment.

Findings

The study suggests that after bridge construction, 84% people have new jobs and about 87% people's income level has been increased. As a tourist spot, the bridge served employment opportunities for the 12% of the inhabitants. About 83% house structures have been improved, where the percentages of pucca and semi-pucca houses increased by 11% and 23%, respectively. The frequency of school-going children and literacy rate also increased. Despite all the socioeconomic development, 7.48% agricultural, 9.75% vegetation, 1.74% waterbodies were declined. Net carbon emissions increased to 13,432.39 tons from 3,323.46 tons; average LST increased from 25.750 to 32.550°C after the bridge construction.

Originality/value

This study focused on descriptive statistical analysis and portrayed the impact of the bridge on social, economic and environment from a micro point of view.

Details

International Journal of Social Economics, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0306-8293

Keywords

Content available
Article
Publication date: 7 June 2021

Tamoor Khan, Jiangtao Qiu, Ameen Banjar, Riad Alharbey, Ahmed Omar Alzahrani and Rashid Mehmood

The purpose of this paper is to assess the impacts on production of five fruit crops from 1961 to 2018 of energy use, CO2 emissions, farming areas and the labor force in China.

Abstract

Purpose

The purpose of this paper is to assess the impacts on production of five fruit crops from 1961 to 2018 of energy use, CO2 emissions, farming areas and the labor force in China.

Design/methodology/approach

This analysis applied the autoregressive distributed lag-bound testing (ARDL) approach, Granger causality method and Johansen co-integration test to predict long-term co-integration and relation between variables. Four machine learning methods are used for prediction of the accuracy of climate effect on fruit production.

Findings

The Johansen test findings have shown that the fruit crop growth, energy use, CO2 emissions, harvested land and labor force have a long-term co-integration relation. The outcome of the long-term use of CO2 emission and rural population has a negative influence on fruit crops. The energy consumption, harvested area, total fruit yield and agriculture labor force have a positive influence on six fruit crops. The long-run relationships reveal that a 1% increase in rural population and CO2 will decrease fruit crop production by −0.59 and −1.97. The energy consumption, fruit harvested area, total fruit yield and agriculture labor force will increase fruit crop production by 0.17%, 1.52%, 1.80% and 4.33%, respectively. Furthermore, uni-directional causality is correlated with the growth of fruit crops and energy consumption. Also, the results indicate that the bi-directional causality impact varies from CO2 emissions to agricultural areas to fruit crops.

Originality/value

This study also fills the literature gap in implementing ARDL for agricultural fruits of China, used machine learning methods to examine the impact of climate change and to explore this important issue.

Details

International Journal of Climate Change Strategies and Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1756-8692

Keywords

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Article
Publication date: 10 January 2020

Abid Ullah, Shahid Iqbal and S.M. Riad Shams

Customer relationship management (CRM) is instrumental to attain and sustain organizational competitive advantage. Innovation in terms of CRM adoption is the key to gain…

Abstract

Purpose

Customer relationship management (CRM) is instrumental to attain and sustain organizational competitive advantage. Innovation in terms of CRM adoption is the key to gain competitive advantage, and being innovative is dependent on how well organizations know about changing demands of customers and their changing ways to gain access to the market. There is hence a need to develop ongoing empirical insights from diverse management perspectives into the effect of CRM adoption on organizational performance. In this context, the purpose of this study is to develop empirical insights in relation to the moderation of technological turbulence in the banking sector.

Design/methodology/approach

Primary data were collected and analyzed from 277 CRM staff-members of the banking sector in Pakistan to test a conceptual model. Frequencies of demographics are calculated with correlation and regression analyses using SPSS. The correlation analysis was performed to identify the direction that exists between the dependent and independent variables, and the regression analysis was performed to study the strength/intensity of the independent variable over the dependent variable. Moderating regression analysis was performed to find the moderation effect of technological turbulence on CRM adoption and organizational performance.

Findings

The CRM adoption has a critical positive impact on organizational performance in the settings of business-to-customer (B2C) perspective in the banking sector. Moreover, the results uncover that improved client satisfaction through CRM adoption prompts better organizational performance in the B2C organization. The authors also have found that technological turbulence has a negative guiding impact on the association linking with CRM adoption, as well as organizational performance.

Research limitations/implications

The conceptual model that is proposed in this study and supported by empirical insights offers researchers to develop future research studies on the moderating role of technological turbulence to analyze the influence of CRM adoption on organizational performance.

Practical implications

The empirical insights of this study are valuable for the professionals in the banking sector and other B2C organizations to enrich their organizational performance through CRM adoption while considering the moderating role of technological turbulence.

Originality/value

Based on an empirical study, in support of an original conceptual model, the insights of this paper contribute to the extant literature in the CRM, bank marketing and management, service management, B2C marketing and the emerging economy knowledge streams.

Details

Competitiveness Review: An International Business Journal , vol. 30 no. 1
Type: Research Article
ISSN: 1059-5422

Keywords

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