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The DComm website is an electronic learning environment using the Joomla Content Management Framework (CMF), designed specifically for the Doctor of Communication Programme offered by the University of the Philippines Open University (UPOU). Previously, when a faculty member or staff wanted to publish content on the website, content was first emailed to the web administrator, who uploaded it manually. While this method ensured that proper content was published on the site, publishing was delayed at times due to the unavailability of the web administrator. To enable DComm faculty members and staff to directly publish content without having to study web publishing or going through the web administrator, publishing content through email was enabled using Post-by-Email, an extension for Joomla that allows such functionality. The resulting website now allows authorised users to publish information in a particular section of the site by emailing content to a specific email address. However, without quality control over content that gets published, this practice raises the possibility of inappropriate content publishing. To address this issue, a strategy for content filtering and publishing that uses existing technologies such as email filters and SpamAssasin, an open source mail filter based on content matching rules, was designed and implemented. The result is a learning environment where faculty members and staff can automatically publish filtered content through email, making it immediately accessible to the students, ultimately providing for a more dynamic learning environment.

Quality assurance (QA) in open and distance learning (ODL) has always become universal concerns of stakeholders. The quality of ODL has been confronted with challenges in terms of the diversity of inputs, processes, the complex supply chain management of ODL and recent paradigm shift into online learning. Assuring the quality of ODL are daunting tasks at individual, institution and system levels. Completed before the beginning of the COVID-19 outbreak, this study aims to better understand the implementation of QA system in three Asian open universities (OUs), namely University of the Philippines Open University (UPOU), Universitas Terbuka (UT), Indonesia and Allama Iqbal Open University (AIOU), Pakistan.

A qualitative method was employed involving analysis of documents of the three Asian OUs and focus group discussions and interviews with management and staff. Data collected were then analyzed to draw conclusions and possible recommendations.

Findings of this study presented good practices, challenges and rooms for improvement of the QA system in the three Asian OUs. Focusing on students and stakeholders in their QA effort, this study has revealed that quality begins with inner self and is multidimensional. QA is principally viewed as continuous improvement, as mechanism and assessment and as effort at exceeding expectations of students and stakeholders. The recent challenge for QA is to embrace a delicate process of ODL transformation into online digital system. The recent COVID-19 outbreak has further implications and challenged QA implementation in ODL in higher education into the next level of complexity.

This study revealed the diversities in how OUs met the societal needs of their respective stakeholders and addressed the challenges ahead for QA in ODL.

These findings were expected to enhance the understanding of the theory and practice of QA in ODL and to contribute to quality improvement of ODL programs.