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Describes how steel‐maker Corus teamed up with learning solutions and training consultancy Ashorne Hill to design and deliver safety and health training for its employees – a…
Abstract
Purpose
Describes how steel‐maker Corus teamed up with learning solutions and training consultancy Ashorne Hill to design and deliver safety and health training for its employees – a program known as “Felt Leadership” to reflect its emphasis on individual attitudes, behaviors and sense of personal ownership of safety at work.
Design/methodology/approach
Explains the reasons for the Felt Leadership program, the form it took and the results it has achieved.
Findings
Details improvements in the commitment to safety and health, at all levels in the company.
Practical implications
Reveals that, in 2008, Corus' average lost‐time injury‐frequency rate (the number of lost‐time injuries per million hours worked) was 1.8, a significant improvement on 16 in 2000 and 2.53 in 2006.
Social implications
Highlights the devastating impact of accidents at work on families, friends and colleagues.
Originality/value
Focuses on leadership as a primary driver of health and safety.
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R. Flin, Z. Pender, L. Wujec, V. Grant and E. Stewart
The aim of this study is to identify the dimensions used by police officers in Scotland to discriminate and categorise operational situations.
Abstract
Purpose
The aim of this study is to identify the dimensions used by police officers in Scotland to discriminate and categorise operational situations.
Design/methodology/approach
This article was based on two studies: study 1 was a card‐sorting task: 23 officers categorised a set of 19 typical police operational situations, analysed using multi‐dimensional scaling; study 2 was a judgement task: 112 police officers rated 20 situations (19 from study1) in terms of amount of time to make a decision, risk to self, risk to others, familiarity and stress. Frequency data and correlations were calculated.
Findings
Study 1 results showed that the two main dimensions used to discriminate between situations were “familiarity” and “risk to the officer”. Study 2 found that most situations required a decision in less than three minutes. Rank and experience were related to familiarity but not to the other judgements. The situations requiring the fastest decisions were also judged to be of higher risk and more unfamiliar. Risks to self and to others were highly correlated, and higher risk situations were judged as more stressful.
Research limitations/implications
This preliminary study shows that knowledge elicitation techniques can be used to improve our understanding of police officers' knowledge and cognitive skills for operational policing.
Practical implications
Good situational judgements form the basis of effective operational decision‐making. Understanding how officers “read” situations and how this develops with expertise can provide valuable information for police training and critical incident management.
Originality/value
Police officers' cognitive skills have rarely been studied in relation to routine operational policing. This study is a first attempt to examine situational judgement skills.
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Vera Gelashvili, Juan Gabriel Martínez-Navalón and Giovanni Herrera Enríquez
The main aim of this study is to analyze if the users’ stress and anxiety when using mobile Apps for restaurant reservations influence their trust and satisfaction toward the…
Abstract
Purpose
The main aim of this study is to analyze if the users’ stress and anxiety when using mobile Apps for restaurant reservations influence their trust and satisfaction toward the restaurants. In addition to this, the relationship between satisfaction and trust is studied. The study sample is the Indian population in Spain.
Design/methodology/approach
To achieve the objectives set, the questionnaire measuring each of the variables used in the study was carried out. A variance-based structural equation model, partial least squares (PLS), was used for statistical analysis of the data.
Findings
The results obtained have shown that the relations stress–satisfaction, anxiety–satisfaction and satisfaction–trust are accepted to be significant, whereas the relations stress–trust and anxiety–trust are rejected because they do not fulfill the minimum standards of significance.
Originality/value
This study is an important contribution in the academic literature because there are not many studies that analyze the variables of stress and anxiety in the context of marketing. In addition to this, the study sample is the Indian population resident in Spain, the population that is not studied in depth.
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Kishor Bhagwat and Venkata Santosh Kumar Delhi
Construction safety management (CSM) has been intensively researched in the last four decades but hitherto mostly aimed at understanding root causes of accidents, recommending…
Abstract
Purpose
Construction safety management (CSM) has been intensively researched in the last four decades but hitherto mostly aimed at understanding root causes of accidents, recommending preventive measures and evaluating their implications. However, a systematic effort to present a comprehensive picture of construction safety research is hardly witnessed. Therefore, the study aims to investigate construction safety research contributors, ontologies, themes, evolution, emerging trends and future directions using quantitative and qualitative content analysis.
Design/methodology/approach
A total of 877 journal articles were extracted using preferred reporting items for systematic reviews and meta-analyses (PRISMA) guidelines and Scopus literature database and were analyzed using VOSviewer and Nvivo tools to present a comprehensive picture of the CSM body of knowledge.
Findings
The study observed rapid growth in construction safety research with contributions from various countries, organizations and researchers. This study identified 3 research levels, 8 project phases, 10 project types, 6 research instruments and 19 research data sources along with their usage in the research domain. Further, the study identified 13 emerging research themes, 4 emerging research trends and an observed paradigm shift from reactive to proactive CSM approach.
Research limitations/implications
The comprehensive study on the emerging themes and findings on proactive CSM has strategic implications to practice to incorporate safety. The identified future directions can assist researchers in bridging the existing gaps and strengthening emerging research trends.
Originality/value
The study presents a comprehensive picture of the CSM body of knowledge using the content analysis approach that was absent in past literature and opened future research avenues.
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