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The aim of the JUSTEIS project over the first three cycles (1999‐2002) was to examine the uptake and use of electronic information services in higher education in the UK, so that planning of services could be informed by trends in usage and evidence of specific needs. The objectives were to: examine which services were used by students and academic staff; how senior library staff planned services to purchase content and support its use; and examine how library and information services promoted services through their Web pages. Results over the three years explained the growing popularity of electronic journal services, the acceptance of the search engine model for information retrieval and the important role academic staff play in the promotion of electronic information services for student learning. Conclusions and recommendations concern the need for library and information staff to make their approach to integration of information skills into the curriculum appropriate for the discipline, the type of institution, and its strategy for implementation of any virtual or managed learning environment software.

This paper reports findings from the first annual cycle of a three‐year research project on the provision and use of electronic information systems (EIS) within higher education in the UK. The project, JISC User Surveys: Trends in Electronic Information Services (JUSTEIS), was funded by the Joint Information Systems Committee (JISC) and undertaken at the University of Wales, Aberystwyth (UWA). Students, academics and library staff in 25 universities were surveyed using critical incident and critical success factors methodologies to ascertain the range and nature of EIS use. Provision of these systems by higher education institutions was also investigated via an analysis of their library websites. The findings reported in this paper focus on student use and the purposes for which EIS are employed, and reveal the limited array of EIS used and the ad hoc nature of search strategies adopted across undergraduate and postgraduate bodies within a range of disciplines. There appears to be little or no variation in the pattern of EIS use by the various student groups studied – the effect of the Internet on information seeking by students is hugely significant and the more formal resources, such as JISC‐negotiated resources are little used. There is little evidence of coherent search strategies used by students. Recommendations for both the JISC and higher education are offered.

Describes key aspects of the methodology and outcomes of the JISC User Behaviour Monitoring and Evaluation Framework in its first three annual cycles (1999‐2002). The Framework was initiated to assure the JISC that their investment in digital content and network infrastructure facilitates use and learning, and to identify barriers and facilitators to the use of electronic information services (EIS). Key Framework outcomes are: a multi‐dimensional across sector methodology for the continued monitoring of user behaviour in respect of EIS and the factors that impact on that behaviour; a profile of user behaviour in respect of EIS over the three annual cycles of the Framework; the EIS Diagnostic Toolkit that can be used to benchmark development in the provision and use of EIS in specific disciplines or at specific institutions; a methodology for monitoring, and a profile of the EIS resources available to higher and further education users; and a summary of some of the key issues in their provision. The challenge for the future is the embedding of EIS in curricula and learning experiences.

The literature on electronic publishing reveals that scant attention has been paid to the area of scholarly monographs. This paper reports on a study into the nature and provision of electronic scholarly monographs and textbooks in the UK. Following a brief description of the methodology, publishing structures are reviewed; the physical characteristics of electronic scholarly monographs are analysed, and issues associated with access are discussed. The final section sets out areas for future work. The study reported on here was a supporting study for the UK Electronic Libraries (eLib) Programme.

Due to the ongoing Covid-19 pandemic, ventilation in a small cabin where social distancing cannot be guaranteed is extremely important. This study aims to find out the best configuration of open and closed windows in a moving car at varying speeds to improve the ventilation efficiency. The effectiveness of other mitigation measures including face masks, taxi screens and air conditioning (AC) systems are also evaluated.

Each window is given three opening levels: fully open, half open and fully closed. For a car with four windows, this yields 81 different configurations. The location of virus source is also considered, either emitting from the driver or from the rear seat passenger. Then three different travelling speeds, 5 m/s, 10 m/s and 15 m/s, are examined for the window opening/closing configurations that provide the best ventilation effect. A study into the effectiveness of face masks is realised by adjusting virus injection amounts; and the simulation of taxi screens and AC system simply requires a small modification to the car model.

The numerical studies identify the top window opening/closing configurations that provide the most efficient ventilation at different moving speeds, along with a comprehensive ranking list. The results show that fully opening all windows is not always the best choice. Simulations evaluating other mitigation measures confirm good effect of face masks and poor performance of taxi screens and AC systems.

This work is the first large-scale numerical simulation and parametric study about different window opening/closing configurations of a moving car. The results provide useful guides for travellers in shared cars to mitigate Covid-19 transmission risks. The findings are helpful to both individuals' health and society's recovery in the Covid-19 era and they also provide useful information to protect people from other respiratory infectious diseases such as influenza.

Draws on the service management literature to enhance understanding of the key operational differences in managing professional services, at one extreme, and mass services, at the other. Contributions are drawn together, developed and integrated into the service process model. This yields an understanding of the contingencies which render the design, control and improvement of different service processes appropriate. Strategic implications of the service process model are considered. It is contended that cost effective services will be positioned along the volume‐variety diagonal. It is proposed that the service process model can be used as a strategic tool in three ways. First, it can be used to evaluate possible strategic moves along the volume‐variety diagonal. Second, it can be used to analyse a competitive area and evaluate a service offering relative to the competition. Third, it can be used to analyse internal organisational processes with a view to identifying processes which have different volume‐variety characteristics and which should therefore perhaps be managed separately.

The purpose of this paper is to explore the development and implementation of the Older People's Strategy for Wales and the role of the Older People's Commissioner for Wales; and to identify lessons for other countries that are considering different approaches to implementing ageing strategies.

Round table discussions were held with key people involved in the development and delivery of the Older People's Strategy, the work of the Older People's Commission, plus the paper draws from some of the relevant literature.

There is evidence of the successful implementation of aspects of the Strategy and also and an overview of the role and work of the Older People's Commissioner. Scope for further and future improvement is apparent.

The paper endeavours to set out the key factors for a successful policy and practice approach to developing effective ageing strategies and public services for older people.