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This paper aims to provide a new conceptual approach to corporate social responsibility (CSR), termed enlightened shared value (ESV), by applying the social dilemma paradigm and long-term value maximization.

In this conceptual paper, the author analyzes CSR as an organizational social dilemma, where the conflicts among stakeholders and between short- and long-term outcomes are inevitable. To minimize these conflicts, firms need to aim at long-term value maximization to provide the maximum outcome to the firm and satisfy all relevant stakeholders. Adopting these perspectives, the author introduces ESV and compares ESV with major CSR approaches.

ESV provides a clear metric and the method for CSR, which is lacking in existing CSR approaches. Consequently, ESV is superior to and has better applicability than existing CSR approaches. The author suggests that shifting focus to long-term outcomes can reduce the conflicts in CSR and make CSR a win-win game.

As an alternative to existing CSR approaches, ESV can provide the best outcome to the firm and all relevant stakeholders. ESV adds the understanding of CSR’s theoretical discussions and provides a practical guideline to practitioners.

The purpose of this paper is to identify stimuli for climate adaptation in cities and more specifically to explore whether different stimuli inspire different governance approaches to climate adaptation – e.g. dedicated (adaptation as a new policy field) or mainstreaming (integrating in existing policy fields).

For this explorative case study research, an early adapter was selected: Philadelphia (USA). By reconstructing the organization of two climate adaptation programs, the authors have identified stimuli and whether these influence the city’s governance approach. The reconstruction is based on data triangulation that consists of semi-structured interviews with actors involved in these programs, policy documents and newspaper articles.

The research illustrates the importance of stimuli such as strategically framing climate adaptation within wider urban agendas, political leadership and institutional entrepreneurs. Moreover, the research reveals that it is often a combination of stimuli that triggers a governance approach and that there is a possible link between specific stimuli and governance approaches, proposing that some stimuli will trigger a dedicated approach to climate adaptation, while others initiate a mainstreaming approach.

An in-depth understanding of stimuli of climate adaptation is currently lacking in literature, as most of the studies have focused on barriers to climate adaptation. Moreover, still little is known about what explains why certain governance approaches to climate adaptation emerge.

The selection of right projects in a Six Sigma program is a major concern for early success and long‐term acceptance within any organization. One of the ever‐increasing challenges is to define and select right measure for improvement and appropriate problem definition. Many projects encounter the problem of no linkage with business objectives or customer needs, too large or high‐level project scope along with unclear problem and goal statement. Improperly, chosen metrics lead to sub‐optimal behavior and can lead people away from the organization's goal instead of joining them. This paper aims to propose a project selection methodology for different situations.

This research develops a model for project identification; ensuring well‐defined projects are selected having large impact on customer satisfaction or bottom line. The model is described for the situations: availability of performance data, balanced business score card implemented and no data is available.

A “top‐down approach” model is developed for project selection, since top management support for Six Sigma initiatives is absolutely critical to see tangible, significant results. The authors suggest establishing the linkage with data (either reactive or survey), otherwise through prioritization tool for project selection. Finally, factors influencing successful Six Sigma projects include management commitment; project selection and control skill, irrespective of whether this is a define, measure, analyze, improve and control or define, measure, analyze, design and validate/verify project.

This approach will help the organizations to select the specific project from multivariate organizational and customer needs. Three different methods for project selection are explained with examples and reasons for selection. Merits and demerits of each method are also highlighted.

Professionalism indicates a devotion to and demonstration of exceptional performance and achievement in any activity. The built environment comprises the physical items required for economic activity, long-term national development and social well-being. Studies show a need to improve many aspects of the built environment and the sector which creates it. Researchers should contribute to this improvement effort. It is suggested that researchers should demonstrate professionalism, but there is no agreement on how professionalism in research is determined. It is necessary to consider what constitutes professionalism in built environment research and how it can be developed.

An exploratory study is presented. It considers major works on the nature of the built environment and its sector, and factors influencing research on them; and draws on works on research ethics, integrity and good practice to propose a framework for professionalism in built environment research.

More work is needed to improve the built environment and its sector. Professionalism in built environment research will make the contribution of such research to this effort effective. This professionalism should be conceptualised, developed and continuously enhanced.

This first attempt to formulate a framework for professionalism in built environment research is based on a review of the major relevant literature. Subsequent works can test this framework empirically.

The professional built environment researcher will be committed to contributing to society.

This is the first work on professionalism in research on the built environment. The framework provides the basis for further studies on the subject.

The coronavirus (COVID-19) has had a tremendous impact on companies worldwide. However, researchers have no clear idea of the key issues requiring their attention. This paper aims to close this gap by analysing all business-related posts on a coronavirus subreddit (“r/coronavirus”) and identifying the main research streams that are guiding the research agenda for a post-coronavirus world.

We use data from reddit, particularly the subreddit “r/coronavirus” to identify posts that reveal the impact of coronavirus on business. Our dataset has more than 200,000 posts. We used an artificial intelligence–based algorithm to scrape the data with business-related search terms, clean it and analyse the discussion topics.

We show the key topics that address the impact of coronavirus on business, combining them into four themes: essential service provision, bricolage service innovation, responsible shopping practices and market shaping amid crisis. We discuss these themes and use them to develop a service research agenda. The results are reported against the backdrop of service research priorities.

The study identifies four key themes that have emerged from the impact of coronavirus on business and that require scholarly attention. Our findings can guide service research with unique insights provided immediately after the coronavirus outbreak to conduct research that matters to business and helps people in vulnerable positions in a post-coronavirus world.

The purpose of this paper is to report on the development and analysis of an internal bibliometric services workshop for subject librarians. Primary goals of the workshop were to create an opportunity for collegial knowledge and skill sharing, and to identify discipline specific gaps and future support requirements.

Two campus librarians who typically offer bibliometric support services used pre- and post-surveys to plan and assess the workshop for subject liaison librarians.

Subject librarians from across the university expressed interest in developing bibliometric support services. The 12 workshop participants (30 percent of subject librarians) support diverse areas including the humanities, social sciences, life sciences, education and outreach, and the school of business. Post-workshop survey respondents highlighted the contextualization of available measures and the appropriate application of metrics in different disciplines to be the most helpful topics covered. Finally, while the institution subscribes to several citation analysis databases, more familiarity with Google Scholar citations was requested to address user needs and preferences across the various disciplines. Most participants expressed interest in attending additional workshops.

This study showcases the experience of campus librarians working together across academic schools and disciplines to respond to the increasing demand for bibliometric and scholarly impact support services. While services such as citation analysis have typically been siloed in specific job descriptions or subject areas within the library, these are service areas that can benefit from internal library-collaboration opportunities and knowledge sharing.

Librarians are challenged by technology transformations in research data metrics to re-position in the evolving cycles of research production, communication and evaluation. They are also are challenged by the new and emerging strategic needs of universities for data-driven research intelligence that provides a comparative edge in the global world of higher education. This paper aims to discover how libraries can support universities in applying international assessment standards by delivering new reference and information services based on data analytics.

This paper focuses on a new reference and information service Research Data Analytics in China that was launched in 2017. There is a discussion of how new university needs have provided the strategic drive for librarians to develop skills.

The Research Data Analytics service development is significant for showcasing a new role for librarians in relation to research data evaluation metrics linked to publication strategies for authors and strategic intelligence for institutions. This has driven the development of the library’s position and influence in strategic research intelligence services.

The future for librarians is about being adventurous. Librarians are experts who will sparkle and shine beyond the bubble of the library walls. They can demonstrate a commitment to supporting university colleagues in professional services and academia to blossom and flourish. Distinctive visual technologies can be adopted for exploring research data which transform research production, communication and evaluation and therefore transform our position and future through technology-enabled innovations.

The purpose of this paper is to investigate the use of an integrated approach for performance improvement of virtual teams (VTs) in third-party logistics (3PL) through the integration of performance management (PM), visual management (VM) and continuous improvement (CI) initiatives into one coherent system. The paper will also propose a methodological framework to establish such a system. The intended integrated system is called as integrated visual management (IVM) throughout this paper.

This research is based on a case study that took place in a 3PL context with 19 VTs of different sizes spread across Australia. Many major 3PL companies provide their services either internationally or nationwide and therefore use VTs on a regular basis. The selected company does the same. This case was picked as representative of the many complexities which VTs face in 3PL settings, e.g. geographical and temporal separations; different skill levels within the team and between different team bases; multi-teaming system; high staff turnover; recurring performance problems and firefighting approach to problem-solving; and highly demanding performance requirements from clients. Further, this case study, being of a newly established contract and team, enabled the observation of the team dynamic and complexities from the earliest stages. In addition, as the main author of the paper was part of the managerial layer of the studied VT, this provided it a unique opportunity to escape the usual bureaucracy and rather focus on the research. This study also includes a literature review on VTs along with PM, VM and CI, which comprises IVM.

It was found that an integrated approach to PM, VM and CI was effective in systematically improving the VT performance. The framework for implementing IVM was productive and enabled to successfully plan and deploy the improvement intentions. Even though the team was highly virtual and encompassed a range of situational challenges, including different skill levels, a multi-teaming system and a high staff turnover, nevertheless, through IVM, the results met and exceeded performance targets on a sustainable base. Inventory record accuracy, dispatch on time, delivery in full on time and dock to stock were improved by 45, 62, 22 and 25 per cent on average, respectively.

The originality of the paper comes from its methodological approach to performance improvement for VTs in 3PL contexts through integrating PM, VM and CI systems into one coherent system, IVM.

With the accelerated global adoption of integrated reporting, this paper aims to understand the role of practicing accountants in integrated reporting.

Using the case study approach, data was collected from semi-structured interviews in six international organisations that have adopted integrated reporting. Institutional work provided the theoretical insights for this study.

The study found that accountants were an indispensable part of the integrated reporting process because of their strength and knowledge in corporate reporting. However, despite having the potential to engage, it was noted that accountants currently do not apply their key reporting skills in the integrated reporting context. It was observed that accountants’ roles were limited to carrying out their traditional routine financial reporting activities including reporting on the financial aspects of the report, developing key performance indicators and assisting with assurance related tasks.

This study adds to the limited literature by providing a comprehensive understanding of how accountants are currently involved in integrated reporting. This study suggests that accountants are seeking to maintain their existing institutional practices.

A need for accountants to move beyond maintaining their institutional roles and engage more extensively in integrated reporting is emphasised.

Through its focus on human agency, this study applied institutional work to integrated reporting, thereby expanding literature on integrated reporting and the roles performed by accountants in this process. This study also contributes to the conceptualisation of maintaining institutions strategies through the development of the cooperative strategy.

This paper aims to propose a new blockchain system design to improve engineering, procurement and construction (EPC) companies’ supply chain for constructing oil and gas infrastructure, by mitigating cost and time inefficiencies.

A case study analyses the supply chain of a sample EPC company. First, a literature review is conducted to explore the subject in academic literature. Second, information flows are mapped using responsible, accountable, consulted and informed analysis and cross-functional process mapping. Third, inefficiencies are identified. Fourth, the root causes of the inefficiencies are pinpointed using fishbone and five-times-why analysis. Fifth, a comparison is made between the linear and the blockchain information system via force-field analysis. Sixth, a specific blockchain system design is identified based on three external expert interviews. Finally, the new system is designed and a cost-benefit analysis is conducted.

Major cost and time inefficiencies in oil and gas infrastructure developments are caused by a poor information flow in the supply chain. The new blockchain system design is a feasible solution, reducing cost inefficiencies by 12.4% and operation lead-times by 36.5%.

The confidentiality of the sample EPC company’s information represents a limitation.

The research introduces a new blockchain system design, reducing cost and time inefficiencies in the project-development supply chain, including implementation processes.