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This study aims to examine the impact of technological turbulence on employee resilience based on cognitive dissonance theory and through a process of consonance and dissonance. First, the study investigates employee openness to represent cognitive consonance and then resistance to change to represent cognitive dissonance processes. Such processes mediate the relationship between technological turbulence and employee resilience. Second, this study proposes that the above associations will be moderated by crisis leadership efficacy.

The study uses multi-source data from service employees and their immediate superiors in hospitality, including a two-phase data collection process. Moreover, the study conducts a two-step structural equation modeling.

This study finds that employee openness and resistance to change mediate the association between technological turbulence and employee resilience. Furthermore, results reveal that crisis leadership efficacy strengthens the relationships (direct and indirect, through openness and resistance to change) between technological turbulence and employee resilience. The study discusses the implications for theory and practice for tourism scholars and practitioners.

This study provides empirical evidence showing the importance of employee resilience and the underlying mechanisms in responding to technological turbulence in the hospitality industry.

Resilience research in the hospitality and service context is timely and necessary to cope up with the changing market and turbulences. This study extends the extant literature that mainly examined the crisis and dynamic conditions. The study contributes to crisis management, marketing and leadership literature concerning technological turbulence and employee resilience in the hospitality context.

This paper seeks to contribute to the literature about the resistance to industry technological change in old technology‐based communities of practice.

The paper reports an explanatory case study in order to achieve this purpose: the resistance to technological change of “hams”, the worldwide community of radio amateurs. The case study integrates primary and secondary data and information.

Change agents are critical actors in order to support the adoption of new technology into the community (but not the substitution of the old technology). These actors, in fact, work on the social and learning conditions affecting the process of diffusion of innovation within the “resisting” community.

The paper sheds light on the ambivalent responses to industry technological change in social systems by applying a specific multi‐level theoretical model of analysis about the limits to the diffusion of innovation within social systems.

The purpose of this paper is to study the factors influencing the resistance of the employees of Tehran University libraries to technological changes. Through achieving this aim, it attempts to provide a suitable understanding of these factors for the managers so that they would be able to reduce the resistance to change among the employees of university libraries.

This study is a descriptive survey in its data collection method. Based on the review of the literature, a questionnaire on resistance to technological changes was devised (Cronbach’s α coefficient being 93 percent). The questionnaire was distributed among 128 of the employees in the technology section of Tehran University libraries, and the achieved data were analyzed using an SPSS and PLS.

The findings achieved through a confirmatory factor analysis showed 11 elements of ambiguity, threat of the current situation, habit, lack of interest, the need for relearning, unsuitable understanding, inefficient rewarding system, emotional reactions, lack of interest understanding, inflexibility of the beliefs and feeling of being a veteran in the organization, which influence the resistance of the employees of the university libraries, among them the inefficient rewarding system ranks first and the unsuitable understanding ranks last.

In this research, an attempt is made to identify the resistance to technological changes shown by the employees of Tehran University libraries, which can be a guide for library managers to improve the changing process in their libraries. Influencing factors of resistance to change which had been identified by other research works were examined here regarding the circumstances of Tehran University Libraries.

Similar to education systems all over the world, during the COVID-19 pandemic, the Israeli education system shut its doors and moved to an online format. The present study aims to examine the relationship between Israeli teachers’ technological competence and their success in online teaching during the COVID-19 crisis.

The study is based on 383 teachers’ who responded to a questionnaire about a month and a half after the transition to online teaching due to the COVID-19 crisis.

The study revealed a significant, positive relationship between technological competence and success in online teaching. Further, the study found that resistance to change among teachers played a key role in teaching success, such that it moderated the association between technological competency and online teaching success. Theoretical and practical implications are suggested.

The present study contributes to both theory and practice with regard to the matter of successful online teaching among teachers. The study introduces vital factors – specifically, resistance to change and technological competence – which may predict successful online teaching in schools during times of crisis.

When organizations implement a new information system (IS), they often experience users' resistance behaviors. This study explored the effects of IS self-efficacy, perceived ease of use, perceived usefulness, and anxiety on resistance to IS change within the hospitality domain. It also compared these relationships before and after completing e-learning courses for a new IS.

Survey responses were gathered from current and future hospitality employees. All hypotheses were tested via confirmatory factor analysis and structural equation modeling.

The results demonstrated that (1) IS self-efficacy had significant effects on both perceived usefulness and perceived ease of use of IS; and (2) IS anxiety had a significant impact on resistance to IS change, both before and after completing the e-learning courses. The results also showed that self-efficacy had a significant effect on anxiety and, in turn, resistance to change, after completing the e-learning courses, but not prior to the training.

This study addressed the lack of theory-driven empirical research on predictors of user resistance to IS change, based on social cognitive theory, technology acceptance models, and user resistance research.

Based on the findings, hospitality operators and vendors can focus on improving factors influencing user adoption of a new IS when they design and implement it. Operators can design better change management strategies to reduce resistance to IS change.

Few investigations have been conducted to explain the relationships among the aforementioned factors, before and after completing e-learning for a hospitality IS.

The information revolution and proliferation of computers in the workplace has led to a new fear of target‐users, “computerphobia”. Fears confronting those who are not computer literate are examined and a comprehensive model for management development is suggested to encourage the computer‐anxious to use personal computers. The challenge confronting managers lies in overcoming these fears and protecting the organisation′s investments in its hardware and human resources. The model developed is composed of four steps, and by considering these steps, management may be able to create situations in which managers welcome technological changes as opportunities and not problems.

The application of technology to higher education is contributing in many ways to create a highly adaptable, inclusive learning environment for all. This study intends to analyze the role of technology facilitation in creating an inclusive learning environment in the higher education institutions (HEIs), which would connect multi-ethnic students and academics effectively in the Sri Lankan context. Therefore, the primary aim of this study is to explore how technology facilitates inclusive learning in HEIs.

Based on the qualitative research approach, this study generated data from 30 undergraduates and 10 academics from 5 national universities in Sri Lanka to evaluate the effectiveness of technological facilitation in promoting inclusive learning. The data were then thematically analyzed using NVivo 10.

The nature of technology facilitation in HEIs and influencing factors such as the internet, search engines, mobile apps and software, cost involved, upgraded knowledge, time efficiency and technological devices. Further, the factors contribute to the HEIs and the benefits realized, such as information gathering, time-saving, cost reduction, information sharing, connective communication, easy learning and online services. On the other hand, challenges such as the involved parties’ resistance to technological change, inadequate infrastructure facilities, lack of technical knowledge, negative perceptions and behaviors, technical failures and health issues will also be assessed.

Implications for policy and practice include a thorough understanding of the nature of technology facilitation in an inclusive environment. The researcher has recommended some strategies and mechanisms to the policymakers that will guide them to use technology as a tool to enhance the inclusive learning practices within HEIs.

This paper presents an original review and it contextualizes the technology facilitations in respect of the inclusive learning environment in HEIs.

Public debates on the use of genetically modified organisms (GMOs) are strongly influenced by the nongovernmental organization (NGO)-led advocacy, most of which is harshly critical of genetic engineering. This advocacy has resulted in discourse failures marked by the disregard for the scientific consensus on the risks and benefits of GMOs. This paper aims to present a theoretical inquiry into this phenomenon.

Drawing on American institutionalism and Niklas Luhmann social systems theory, the paper explains these discourse failures in terms of the problematic relationship between institutions and technology.

Clarence Ayres would likely see these discourse failures as a form of “institutional resistance” to the progress of science and technology. In contrast, Marc Tool’s social value principle stresses the importance of democratic legitimation and public acceptance of new technologies, while being sensitive to the possibility of ideologically biased discourses. It is argued that the institutionalist understanding of the interplay between democracy, science and technology would benefit from a better account of Niklas Luhmann’s concept of “complexity reduction”.

The study shows that some NGOs are powerful enough to actively shape, if not manipulate, public attitudes and sentiments against GMOs.

The case of the anti-GMO advocacy calls for a new conceptualization of how democracy, science and technology fit together.

This paper aims to the perspective of stakeholders, from external variables of the Building Information Modeling (BIM) system, users, task flow, the nature of the development of the execution process, organizational structure and policy impacts, that established a relationship among the internal concepts and intentions for the BIM application, individual or organizational differences, controlling interference factors and environmental constraints, discussed the combination of the values and barriers of BIM implementation.

Through the co-occurrence statistics and genre analysis based on co-citation context analysis and constructs the common information that impacts the combination of values and barriers of BIM implementation. Then, the paper chose the expert database of the green construction and intelligent building branch of the China construction association, and obtained 104 sample data through modified snowball sampling, using exploratory factor analysis with factor load linear functions, combined factor variance contribution rate weights.actor variance contribution rate weights.

The results show that eight aspects can be defined as the values of BIM implementation (VI), and the barriers of BIM implementation (BI) mainly come from five aspects caused by insufficient cognition and two aspects of an uncertain value in China.

This research reflects a combined evaluation of the values of BIM implementation and barriers of BIM and highlights the significance of the sustainable development of BIM technology and the value of building future informatization applications.