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The issue of building defects is a growing concern that affects all major construction stakeholders as a result of costs and time implications of reworks. The magnitude of the problem is severe with statistics highlighting defects often result in 4% of the total cost of construction of a building. Despite the importance of this problem, studies have seldom considered development of systematic approaches to enhance the quality control process in construction.

Building defects is a growing concern that affects all major construction stakeholders because of costs and time implications of reworks. Magnitude of the problem is severe with statistics highlighting defects often result in 4% of the total cost of construction of a building. Despite the importance, studies have seldom considered development of systematic approaches to enhance the quality control process in construction.

Results indicated that poor workmanship is the main cause of building defects and incomplete works is a frequently detected defect type. Results categorised defects based on cost and frequency to identify the severity. Findings also identified four focus areas including control measures, technology use audit and inspections and promotion of best knowledge.

The study lacks generalisation as it covers only Victorian scenario and further studies are needed to generalise the findings.

The study provides a deeper understanding of the challenges currently facing the residential construction industry in Victoria, Australia, and underlines the need for developing quantitative models and methodologies to improve current processes, practices and policies for effective defects minimisation in Victoria, Australia. The systematic methodological framework can also be adopted by researches across the globe to effectively analyse the options for minimising residential building defects.

The purpose of this paper is to investigate the impact of defects on the satisfaction of residential construction customers. Three working hypotheses were tested: first, defects in residential construction impact the customer satisfaction; second, different defects have different impacts on customer satisfaction; and third, interviewing customers about defects in their residential units is not a reliable method to collect data.

The research investigated correlations between data on defects and customer satisfaction surveys carried out by a construction company on its projects. Data were cross-checked to determine what kinds of defects have the worse impact on customer satisfaction.

The occurrence of defects does not necessarily jeopardize customer satisfaction, although it appears to be a concern to the customers who responded to the survey. When the occurrence of defects did interfere with customer satisfaction, it was found that the worse impacts resulted from the occurrence of multiple defects in a single unit, the inability of the construction company to communicate with the customer after a claim was filed, and the occurrence of functional defects. Results suggest that interviewing customers about the defect occurrence in their units is not a reliable method to collect data for research purposes.

Results can be used to help companies better define continuous improvement activities and avoid the occurrence of defects that cause the worse impacts to customer satisfaction.

Data availability is a challenge for studies on defects. This study had direct access to data from a construction company, which made the presented analyses possible.

Construction defects are one of the primary causes of deficient quality performance and constantly yield project cost and schedule overruns mostly because of rework. This study aims to propose a new method for identifying a bespoke checklist of the most recurrent defects in residential construction work and their correlated causes as a basis for developing a framework for practical improvements in managing defect risks.

A literature review was first used to ground the defects within the existing theory and develop a new framework for ranking the key defects involved. This was demonstrated and tested by an analysis of Queensland Building Construction Commission (QBCC) archival data for 42,000 reported defects in new Queensland residential buildings. A questionnaire survey of 427 construction practitioners from 37 trades was then conducted to determine their causes.

The developed framework consists of preconditions for defective acts, defective supervision and organizational influences and is found to be suitable for analyzing the QBCC archives to rank the 20 most frequent defects. In the demonstration study, a questionnaire survey identified the highest frequency latent causes of defective acts to be workers taking shortcuts to complete tasks, workers’ lack of skill or knowledge level, challenges and limitations of technical constructability, and incorrect material supply; the failure to correct a known problem and poor supervision for defective supervision; and inadequate employee training, low managerial priority for quality and high time pressure and constraints for organizational influences.

The method is a new approach to identifying the key defects in residential construction work and their correlated causes for developing bespoke checklists as an aid to in managing defect risks.

The purpose of this paper is to present defects reported by cooperative owners, and to determine the relationship between building characteristics, developer’s/contractor’s company size and defect type.

The analysis is based on defects reported by board members of cooperatives in Sweden through a survey questionnaire. The 1,563 questionnaires were posted by regular mail to the boards of cooperatives for buildings. The current research presents results from analysis of responses from 394 regular residential projects constructed between 2006 and 2013. The responses represent owners’ experience from a total 1,107 buildings.

Findings presented in this study indicate that building quality might be one of the factors contributing to the energy gap. The analysis indicates that the most severe problems reported by cooperatives are issues related to building envelope, particularly shortcomings in the function of windows, issues related to the function of the balcony and cracks in the facade and leakage caused by rain water. The results show that the building quality differs depending on developers’ size, measured by number of employees. The authors have also found a significant relationship between reported defects and location expressed by size of the city/municipality.

The discussion on newly constructed residential buildings has been dominated by the perspective of professionals (inspectors) and contractors (or developers) rather than of the owners/users themselves. This study presents findings from the owners’ perspective, thus contributing the owners’ viewpoint to the debate on building quality.

Most residential building owners often report problems associated with the plumbing systems. If identified at the early stages, plumbing-related defects can be easily repaired. However, if unnoticed for a long period of time, they could lead to major damages and incur a significant cost to repair. Despite the problems, studies investigating plumbing anomalies and their root causes in residential buildings are limited. This study aims to explore plumbing defects and their potential causes, diagnosis methods and repair techniques in residential buildings.

This research used data collected through an extensive survey of both academic and grey literature. Through the content analysis, plumbing defects and the associated causes have been identified and presented in tabular format.

The study investigated the anomalies and causes in the residential plumbing system under five key sub-systems: water supply system; sanitary plumbing system; roof drainage system; heating, ventilation, air conditioning and gas system; and swimming pool. Accordingly, some of the identified plumbing defects include leakages, corrosion, water penetration, slow drainage and cracks. Damaged pipes, faulty equipment and installations are some of the common causes of the anomalies. Visual inspection, hydrostatic pressure test, thermography, high-tech pipe cameras, infrared cameras, leak noise correlators and leak loggers are techniques used for diagnosing anomalies. Reactive, preventive, predictive and reliability-centred maintenance strategies are identified to control or prevent anomalies.

The findings of this research can be used as a useful tool or guideline for contractors, plumbers, facilities managers and building surveyors to identify and rectify plumbing system-related defects in residential buildings.

Construction defects in residential buildings are causing significant impacts both on consumers and the industry. As a consequence, several countries have established new home warranty schemes. However, designing a public policy for domestic building warranties can become a difficult task. In fact, many of these programs in the past have failed, collapsed or gone bankrupt. Therefore, the purpose of the current research is to provide a systematic comparative representation of various active programs internationally.

The methodology relied on a multiple-case study research design. The case selection covered a total of nine jurisdictions with compulsory home warranty programs. Those included Japan, France, United Kingdom, three provinces in Canada (Ontario, British Columbia and Alberta), and three states in Australia (New South Wales, Victoria and Queensland). The study applied a data collection protocol to gather all the evidence in a replicable manner for each individual case. Subsequently, a cross-case analysis was conducted to identify similarities and variations between programs.

The findings unveiled institutional practices that aimed to resolve, compensate, or rectify defects in residential constructions within these countries. The review mostly suggested that every home warranty program presents certain unique characteristics. At the end, this paper proposed an analytical illustration representing the diversification of components adopted by each jurisdiction.

Nowadays, there is still not a consensus within the academic community on what is an optimal solution when conceiving a new home warranty program. Hence, the current study aims to fill this knowledge gap by presenting the plurality of methods employed by several countries. This paper seeks to help policy makers and industry leaders to improve their home warranty scheme based on awareness derived from observations and analyses of what has been accomplished elsewhere in the world.

Building defects are becoming recurrent phenomena in most high-rise buildings. However, little research exists on the analysis of defects in high-rise buildings based on data from real-life projects. This study aims to develop dashboards and models for revealing the most common locations of defects, understanding associations among defects and predicting the rectification periods.

In total, 15,484 defect reports comprising qualitative and quantitative data were obtained from a company that provides consulting services for the construction industry in Victoria, Australia. Data mining methods were applied using a wide range of Python libraries including NumPy, Pandas, Natural Language Toolkit, SpaCy and Regular Expression, alongside association rule mining (ARM) and simulations.

Findings reveal that defects in multi-storey buildings often occur on lower levels, rather than on higher levels. Joinery defects were found to be the most recurrent problem on ground floors. The ARM outcomes show that the occurrence of one type of defect can be taken as an indication for the existence of other types of defects. For instance, in laundry, the chance of occurrence of plumbing and joinery defects, where paint defects are observed, is 88%. The stochastic model built for door defects showed that there is a 60% chance that defects on doors can be rectified within 60 days.

The dashboards provide original insight and novel ideas regarding the frequency of defects in various positions in multi-storey buildings. The stochastic models can provide a reliable point of reference for property managers, occupants and sub-contractors for taking measures to avoid reoccurring defects; so too, findings provide estimations of possible rectification periods for various types of defects.

The housing construction industry is one of the most lucrative sectors for developed countries. However, homebuyers are often vulnerable when left with latent building defects in their new-build house. Many nations have thus implemented new home warranty schemes to protect consumers and stimulate residential production. These warranty programs vary excessively from state to state given the distinct nature of environments. Previous studies have attempted to compare one with another but did not apply a consistent comparative method when doing so. Therefore, the purpose of this study is to identify the characteristics defining a new home warranty and to develop a standardised comparative framework.

After evaluating the characteristics outlined in multiple home warranty programs, a qualitative content analysis method was used to establish coding, categories and themes in order to create the framework. The methodology relied mostly on cross-referencing from academic papers, methodical reviews, government documents and professional consultant reports.

This paper reviewed warranty schemes from six countries: Canada, United Kingdom, Australia, Japan, France and Malaysia. The findings suggest that home warranty programs are defined by five main themes: political involvement; homeowner protection; financial sustainability; quality management; and dispute resolution. At the end, the research created a comparative framework of 101 codes that could be used to accurately measure the efficiency of a home warranty scheme.

Gathering all defining characteristics of new housing warranties into a unique comparative framework rectifies a gap in the literature. Such a flexible tool will aid future practitioners in the field to undertake comparative case study analysis through qualitative research methods.

Quality failures in the design and construction process can entail significant delays and costs. Databases of building defects have proven to be useful for drawing conclusions on underlying causes of building defects and for identifying potential improvement actions to reduce the occurrence of building defects.

The database comprising 27,074 cases from a Belgian insurance company was studied, and it was found that moisture problems account for 48% of all building defects, and stability problems 23%. To better analyse the geographical variability, the data were enriched with demographical, geographical and climatological factors of the municipality the concerned buildings were located in. This combined information was used to determine underlying external factors that impact the probability that specific types of building defects occur.

The analysis of the data shows that external factors do indeed have a statistically significant impact. The factor with the highest impact is the number of walls the building has in common with its neighbours. The most significant climatological factor is the wind speed.

A better understanding of the frequency of building defects and factors that contribute to the likelihood are important variables to consider in quality control and prevention.

The purpose of this study is to examine, review and analyse the current literature on building and construction quality and determine the related themes and gaps.

A systematic review approach was adopted on the building quality literature, and keywords such as “construction” or “building”; “defect” and “quality” or “rework” were searched through the Scopus, Web of Science and Google Scholar databases. A number of articles were found and filtered by title, abstract and keyword relevancy. Further articles were cross-referenced from these and again filtered by title, abstract and keyword relevancy. The time period for the search was 2000–2020. A total of 97 articles were found and analysed on the topic.

A number of recurring themes were found throughout the literature. They are safety, occupier satisfaction, cost, time, licensing, culture, training, software and building quality frameworks, classifications and recommendations. These themes were linked to display relationships between them from the literature. Based on the project lifecycle stages, an amalgamated classification system was developed and is presented here. The gaps in the current literature have been analysed and reported on.

A comprehensive descriptive, thematic and gap analysis was conducted on the available literature of building and construction quality. The emerging themes were discovered, their relationships were demonstrated and the research gaps were identified. A new classification system positioned in the project lifecycle stages is presented.