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1 – 10 of 661Muizz Oladapo Sanni-Anibire and Yusuf A. Adenle
Vertical urban settlements are becoming the predominant form of contemporary urban design in response to population increase and rapid urbanization. These developments are…
Abstract
Purpose
Vertical urban settlements are becoming the predominant form of contemporary urban design in response to population increase and rapid urbanization. These developments are, however, perceived to be poorly designed and incongruent with the users’ needs. The purpose of this study was to present a resident satisfaction assessment of Hong Kong’s vertical settlements.
Design/methodology/approach
A review of the literature was conducted on the concept of vertical urbanism, residential satisfaction and postoccupancy evaluation. Fifty performance indicators were classified into three groups including indoor environment, safety and maintenance; furniture, utilities and spaces; and privacy, appearance and city life. These indicators were used to develop a Web-based questionnaire administered to residents in the three administrative regions of Hong Kong. Ninety-eight respondents participated in the study, and the results were analyzed using the resident satisfaction index and the overall satisfaction index. A multilinear regression analysis was also made to develop a model describing the most relevant performance indicators for determining the overall residential satisfaction.
Findings
The results revealed that residents expressed dissatisfaction with performance indicators, including “level of noise generated from outside the building (neighboring buildings, traffic, noise, etc.),” “variation and stability of indoor temperature,” “sustainable design of the building’s environment (cyclability, walkability, electric charging stations, etc.),” “availability and capacity of car parking,” “size and adequacy of spaces for social interaction” and “considerations for occupants with special needs (disabled, aged people, children, occupants with a medical condition, etc.).” The results also revealed that some indicators such as the maintenance of elevators, adequate interior space and surrounding areas were considered as significantly influencing residential satisfaction. Similarly, the building height and wind-induced motion were not significantly influencing residential satisfaction. The results also revealed that a multilinear Regression model with five variables and an adjusted R2 value of 93% could estimate the overall residential satisfaction.
Originality/value
The concept of vertical urban design is the new paradigm in the shaping of future cities. The originality of this study is its adoption of post-occupancy evaluation to assess occupants’ residential satisfaction. As well as the determination of factors that should inform the planning, design and management of vertical urban settlements. Thus, the study has significant implications for research in vertical urban development, as well as the professional practice of building and urban planners, designers and managers.
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José Luis Alfaro-Navarro and María Encarnación Andrés-Martínez
Being awarded world heritage status is a distinguishing factor when it comes to promoting tourism in a city. Tourism in these cities should be developed in a way that does not…
Abstract
Purpose
Being awarded world heritage status is a distinguishing factor when it comes to promoting tourism in a city. Tourism in these cities should be developed in a way that does not compromise either the city’s heritage or the inhabitants' quality of life. Thus, the main purpose of this paper is to analyze the effects of a European city achieving world heritage status on the subjective quality of life of its citizens.
Design/methodology/approach
First of all, we classify European cities according to whether or not they have been declared world heritage sites. Then, we analyze the effect of this classification on the main aspects used to measure the residents' perception of quality of life that are available in the Flash Eurobarometer 419.
Findings
The results show that achieving world heritage status has a negative effect on residents' perceptions of the noise level, air quality and feeling of safety. However, it does not affect their perceptions of public transport or cleanliness. In addition, world heritage status positively affects residents’ perceptions of the cultural activities in the city and their ease of finding a job. Residents report high levels of happiness in both world heritage and non-heritage cities, although levels are somewhat higher in non-heritage cities.
Originality/value
Residents' perceptions of the influence of tourism on their quality of life are undoubtedly of major importance; however, due to a lack of available data, few studies have examined this subjective quality of life at the city level.
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Peik-Foong Yeap and Melissa Li Sa Liow
This paper aims to determine the significance of tourist walkability on three community-based tourism sustainability indicators, namely, the economic, social and environmental…
Abstract
Purpose
This paper aims to determine the significance of tourist walkability on three community-based tourism sustainability indicators, namely, the economic, social and environmental benefits and costs impacting community’s quality of life through the lens of the triple bottom line approach with the institutional theory.
Design/methodology/approach
This study views institutions as either enabling or restricting the sustainable community-based tourism because institutions influence resource integration and value assessment by the beneficiary. Moreover, institutions also lead the co-creation of sustainable community-based tourism among various stakeholders. Drawing on this conceptualisation, the notion of sustainable community-based tourism is filtered through the lens of institutional theory. Thus, this work approaches sustainable community-based tourism as a dynamic process of co-creating a tourist destination formed by different actors’ and institutions within the ecosystem of the tourist destination. Meanwhile, the triple bottom line benefits and costs experienced by the overall community would produce net effects on the residents’ perceptions of sustainable tourism.
Findings
This paper classifies both tangible and intangible costs and benefits because of tourist walkability and its triple bottom line trade-offs experienced by tourists and residents. This paper penetrates new grounds by reviewing the triple bottom line impacts of tourist walkability on residents’ quality of life. Government policies as mediating variable and national culture and individual personalities of tourists and residents as moderating variables were discussed. A conceptual framework named Tourist Walkability Sustainable Tourism Impact on Residents (TWSTIR) is proposed. Finally, a Sustainable Community-based Tourism Strategic (SCBTS) model which is based on the two dimensions of intensity of tourist walkability and residents’ quality of life is proposed.
Research limitations/implications
Research limitations may include a lack of assessment on political, technological and legal issues, and therefore, future research is warranted in these three areas. Some emotions and attitudes of the residents may not be captured since the Gross National Index (Gross National Happiness) may have its inherent blind spots.
Practical implications
This paper would be of interest to the scholarly world, as its original idea and concluding research agenda are burrowing into a new sub-field of tourism research. In view of growth and degrowth of sustaining community-based tourism, the SCBTS model is presented to provide directions for tourism policymakers and entrepreneurs to formulate and implement appropriate strategy for the tourist walkability activity per se and investment in the accompanying infrastructure.
Social implications
This paper also presents the sacrifices and inequities in the communities and the relevance of government policies, national culture and individual personalities of tourists and residents, in which the attention of tourism policymakers and the communities that thrive on the travel and tourism industry should not be neglected.
Originality/value
The idea and discussion of this paper is original. This paper burrows into a new sub-field of tourism research. Tourist walkability needs more attention from the scholars, as this tourist activity can have positive and negative effects on residents’ quality of life. The TWSTIR framework is developed to discuss the relationships of tourist walkability, triple bottom line concept and residents’ quality of life within the sustainable community-based tourism scope. The SCBTS model is presented for tourism policymakers and entrepreneurs to perform appropriate strategy for the tourist walkability activity and investment in the accompanying infrastructure.
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Nermin Dessouky, Stephen Wheeler and Ashraf M. Salama
Existing Neighborhood Sustainability Assessment (NSA) tools such as “Leadership for Energy and Environmental Design - Neighborhood Development” (LEED-ND) and “Building Research…
Abstract
Purpose
Existing Neighborhood Sustainability Assessment (NSA) tools such as “Leadership for Energy and Environmental Design - Neighborhood Development” (LEED-ND) and “Building Research Establishment Environmental Assessment Method” (BREEAM Communities) are widely criticized for a lack of transparency in the selection of indicators and an unbalanced focus on specific sustainability dimensions.
Design/methodology/approach
This paper asks how the expectations and use values of the professionals and residents involved in developing, designing, managing and living in a sustainable neighborhood can shape sustainability indicators that affect progress towards project goals. Taking as its focus The Sustainable City (TSC), a neighborhood in Dubai, United Arab Emirates (UAE), the paper develops data from in-depth, go-along interviews with 46 different actors.
Findings
Findings indicate that when given the opportunity to express their opinion, many actors will prioritize metrics different than the metrics dictated to the by sustainability experts and international rating systems. The findings suggest that NSA tools should place greater emphasis on local factors, public engagement and operational concerns.
Practical implications
The paper provides a method that any community can replicate to better understand the different use values of local actors and establish its own NSA tool. This can help experts learn how design, management and operational decisions interact to impact different dimensions of performance.
Originality/value
This paper recognizes sustainable neighborhoods as spaces with multiple identities. Hence, the indicators used to evaluate these neighborhoods need to be based on the expectations and use values of different actors. This paper proposes using the priorities of different local actors to reshape how these neighborhoods are assessed.
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Sumbul Zaman and Amirul Hasan Ansari
There is a compelling need for developing constructs in management science rather than adapting the constructs that have been developed in other domains. Having emerged in the…
Abstract
Purpose
There is a compelling need for developing constructs in management science rather than adapting the constructs that have been developed in other domains. Having emerged in the 1950s, quality of work-life (QWL) measures have proved to be ineffective due to the lack of conceptual clarity and theoretical support. The article analyses the QWL measures highlights their coherence and verifies them for being used in specific contexts.
Design/methodology/approach
The study includes three stages to develop a QWL Measurement Scale. Fourteen questions were developed based on QWL concepts. They were validated using exploratory factor analysis (EFA) which split the dimensions into five factors. A survey was conducted on 375 medical residents. Finally, confirmatory factor analysis (CFA), convergence and validity were tested along the five dimensions.
Findings
Results extend the QWL concept and provide theoretical support for the same. Five dimensions were developed to measure QWL namely: pay and benefits, supervision, intra-group relations, working conditions and training.
Practical implications
The study may offer an overview of evaluation strategies to researchers and organizations that aim to improve employee QWL while they enhance its effectiveness through reliable instruments.
Originality/value
The scale developed in this study contributes to the body of QWL literature in the healthcare arena. It may be beneficial to carry out further research in this domain.
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Elvis Attakora-Amaniampong, Iruka Chijindu Anugwo and Miller Williams Appau
This study aims to establish the relationship between indoor environmental quality and residential mobility in student housing in Ghana.
Abstract
Purpose
This study aims to establish the relationship between indoor environmental quality and residential mobility in student housing in Ghana.
Design/methodology/approach
Using multiple regression and exploratory factor analysis through post occupancy evaluation, 26 indoor environmental quality (IEQ) indicators were explored among 1,912 students living in Purpose-Built off-campus university housing in Northern Ghana.
Findings
The study established a negative relationship between indoor environmental quality and residential mobility among student housing in Northern Ghana. Residential mobility is primarily attributed to the dissatisfaction with thermal and indoor air quality.
Practical implications
The negative relationship affects vacancy and rental cashflows for property investors. Also, understanding local environmental conditions can influence future student housing design and enhance thermal and indoor air quality.
Originality/value
The authors contribute to studies on indoor environmental quality in student housing. In addition, establishing the relationship between indoor environmental quality and residential mobility in tropical African regions is novel.
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Ruman Thapa, Niranjan Devkota, Krishna Dhakal, Vaibhav Puri, Surendra Mahato and Udaya Raj Paudel
Obtaining building permit certificate is an essential component of construction endeavors, but it can be cumbersome sometimes. The process is frequently beset with obstacles…
Abstract
Purpose
Obtaining building permit certificate is an essential component of construction endeavors, but it can be cumbersome sometimes. The process is frequently beset with obstacles, including bureaucratic impediments, red-tapism, prolonged authorization protocols and insufficient inter-agency collaboration which result in project timeline extension, cost escalation and applicant dissatisfaction. Therefore, this study aims to examine customer satisfaction with the assessment of building construction permit certificates in Lalitpur, Nepal.
Design/methodology/approach
Following the notion of evaluation model theory, this study adopts an explanatory research design to determine the causal relationship between latent and observed variables. People who have recently completed the construction of their building and those people whose construction work is pending make up the population for the study. A total of 198 samples were collected by following the convenience sampling method from Lalitpur, Nepal. The primary data are collected by using the structured questionnaire with the interview process where the data are statistically evaluated using descriptive and inferential analysis using the KOBO toolbox, SPSS and AMOS. The connection between variables was examined using structural equation modeling (SEM).
Findings
Results indicate that the negligence of the employees, the attitude of the employees, the need for additional costs and the hiring of the agent are the most significant obstacles encountered by customers during the process of getting construction permit. Regarding the whole assessment system, the general population expresses displeasure. SEM results indicate that environment and quality are significantly related to customer satisfaction.
Originality/value
This paper's novelty lies in its Nepal-specific inquiry into the relationship between building permit acquisition procedures and customer contentment. The study provides a distinctive viewpoint on this context by combining evaluation model theory and SEM. The localized approach emphasizes the importance of customized strategies to improve customer satisfaction, adding to the current literature on the subject. The study's use of SEM as a quantitative analysis tool enhances its methodological rigor. This interdisciplinary research offers valuable insights for academics, practitioners and policymakers in Nepal and contributes to the wider field of construction and customer satisfaction.
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Andriani Kusumawati, Rizki Yudhi Dewantara, Devi Farah Azizah and Supriono Supriono
This study aims to investigate city branding as a post-pandemic COVID-19 outcome factor on brand satisfaction, brand experience, perceived risk and revisit intention. In addition…
Abstract
Purpose
This study aims to investigate city branding as a post-pandemic COVID-19 outcome factor on brand satisfaction, brand experience, perceived risk and revisit intention. In addition, this research contributes to the discussion of post-COVID-19 city branding that needs to be considered in the development of future tourism marketing.
Design/methodology/approach
A quantitative approach was used with PLS-SEM statistical analysis and a 263-tourist sample. The study was conducted on tourists from Malang Regency in Indonesia by distributing questionnaires modified from previous studies in a similar context.
Findings
The results of this study found that there were significant influences of city brand personality on brand experience, brand satisfaction, brand experience on perceived risk, brand satisfaction on revisit intention and perceived risk on revisit intention. This study also presents the mediating role.
Research limitations/implications
The study was only conducted on a small regency in Indonesia, and therefore the results cannot be generalized for other cities over the world.
Practical implications
The proposed study model suggests that stakeholders must seek to socialize services to potential tourists, so that tourists can understand the description of tourism activities that can be enjoyed during the COVID-19 pandemic and the way they travel in the future.
Social implications
Understanding the determinant factors of city branding post-COVID-19 was valuable for developing marketing strategies to cope with intense competition among the city.
Originality/value
This study emphasizes the determinants of COVID-19 perceived risk and revisit intentions as explained in the tourism marketing literature by considering the role of brand satisfaction, brand experience and city brand personality which significantly contribute to build the city competitiveness. Therefore, various creative strategies should be implemented to promote the city as well as escalate tourist visits without ignoring the pandemic’s risks.
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Ummer Farooque, Muhammad Usman Awan and Muhammad Shafiq
The purpose of this study is to develop a scale for measuring housing quality in the context of Pakistan.
Abstract
Purpose
The purpose of this study is to develop a scale for measuring housing quality in the context of Pakistan.
Design/methodology/approach
The inductive and deductive approaches for item generation have been combined, and items have been purified using multistage expert review. Data was collected from a sizeable purposive sample of 445 respondents, and exploratory and confirmatory factor approaches used for assessing psychometric properties of the scale.
Findings
The result is a 21-item scale covering five dimensions, namely, Design and Construction Quality, Neighborhood Quality, Adequacy of Space, Quality of Institutional Services and Proximity of Basic Amenities.
Originality/value
This study contributes to housing quality literature by deepening our understanding of the concept of housing quality in the context of Pakistan, the world’s fifth most populous country. The findings of the study have important implications for both theory and practice.
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Pari Alavi, Hooman Sobouti and Majid Shahbazi
The current study evaluates the success of this project at the local scale by examining the degree of compliance with local sustainability indicators after the revival of the…
Abstract
Purpose
The current study evaluates the success of this project at the local scale by examining the degree of compliance with local sustainability indicators after the revival of the Zanjan Match Factory. Hence, the purpose of this article is to evaluate the prosperity of the Zanjan match factory monument restoration project in achieving local sustainability. The study intention of prosperity implies any action, achievement or positive outcome that contributes to informed decision-making and leads to sustainable neighborhood development.
Design/methodology/approach
The current research is applied research in terms of purpose and descriptive-analytical, and survey-field in terms of method. The criteria evaluated in this research include criteria as follows: (1) evaluation of protection and preservation of the building, (2) success of the new function and (3) sustainable local development, which are defined items for each criterion. The questions of the questionnaire are prepared according to the Likert 5 points spectrum, the value of which is answered between 1 and 5 and the hierarchy goes from “very good” to “very poor”. The Cronbach's alpha coefficient obtained for the validity of the questionnaire questions is 0.85, which indicates the appropriate validity of the questionnaire questions.
Findings
The study findings indicate that the applied criteria are at an acceptable level since the criterion of sustainable local development and architecture have obtained the scores of 4 and the new function criterion scores of 3. Field surveys and observations of changes made in the neighborhood including the construction of a thoroughfare, commercial complex, service complex and local parks verify the validity of the findings. The results of the proposed study indicate that adaptive reuse projects should not be taken into account as individual projects since an individual building can be a catalyst for the restoration of other buildings and contribute to the transformation of the whole area by affecting the surrounding environment.
Originality/value
Adaptive reuse of building assets is an important approach to sustainability that can be utilized in conserving and preserving industrial heritage buildings was described in this paper. An adaptive reuse project follows three aims of cultural and historical heritage conservation, the success of the new performance and the development of local communities and a successful project appropriately balances these three goals.
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