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The purpose of this paper is to analyze how service design practices reshape mental models to enable innovation. Mental models are actors’ assumptions and beliefs that guide their behavior and interpretation of their environment.

This paper offers a conceptual framework for innovation in service ecosystems through service design that connects the macro view of innovation as changing institutional arrangements with the micro view of innovation as reshaping actors’ mental models. Furthermore, through an 18-month ethnographic study of service design practices in the context of healthcare, how service design practices reshape mental models to enable innovation is investigated.

This research highlights that service design reshapes mental models through the practices of sensing surprise, perceiving multiples and embodying alternatives. This paper delineates the enabling conditions for these practices to occur, such as coaching, diverse participation and supportive physical materials.

This study brings forward the underappreciated role of actors’ mental models in innovation. It highlights that innovation in service ecosystems is not simply about actors making changes to their external context but also actors shifting their own assumptions and beliefs.

This paper offers insights for service managers and service designers interested in supporting innovation on how to catalyze shifts in actors’ mental models by creating the conditions for specific service design practices.

This paper is the first to shed light on the central role of actors’ mental models in innovation and identify the service design practices that reshape mental models.

The purpose of this paper is to explore a way to reshape the business ecosystem for existing industries by comparing traditional and Shanzhai networks in China. The research is also conducted on the supporting activities by service intermediaries in the ecosystem.

This research starts with a literature review on firms' strategy of industry maturity from three perspectives, including technology orientation, innovation orientation, and network orientation. The approach of multiple case studies is adopted to unveil the reshaping process of the business ecosystem. Two types of networks are mapped: the traditional mobile companies' network and the Shanzhai network. Intra‐network and inter‐network cross‐case analyses aim to generate the research findings and provide implications for different ecosystem players.

First, the relationship between industry and the business ecosystem is placed into a two by two matrix. Second, in order to reshape the business ecosystem, the traditional network prefers geographical dispersion to other countries to establish a new ecosystem, whereas the Shanzhai network brings niche substitutes to cut down industry entry barriers. Third, government agencies, as one of the service intermediaries, not only support the traditional network dispersion by providing preferential policies, but also support the reshaping process enabled by the Shanzhai network with legal guidance and resource capture. Fourth, other service intermediaries such as law firms, technology services, talent searchers, financial and industry associations, have greater impact on the Shanzhai network than on the traditional network. Fifth, from the comparison between these two networks, strategies to reshape the ecosystem can be differentiated in five aspects: frugal solution, platform enablement, organization recentralization, downstream innovation, and regulation adaptation.

This research further develops the observations into service intermediaries not only in core business but also in the extended level of the business ecosystem. The Shanzhai phenomenon also provides an excellent example implicating classical theories like cluster, innovation and global manufacturing virtual network. From a methodology perspective, this research combined the roadmap methods and cross‐case analysis. However, this study focuses more on Shanzhai network study than the traditional network.

Five nurturing strategies implicate small firms in the Shanzhai network and large firms in the traditional network as well as service intermediaries.

This paper is the first one to deeply study the relationship between industry and the business ecosystem in China, and the reshaping process of a mature business ecosystem from the traditional network, Shanzhai network and service intermediaries' perspectives.

During the downturn in the economy, EILEEN FISHER Inc., which had been experiencing significant growth in the years leading up to 2008, had to take some widespread organizational strategic action or potentially lose $11 million. Eileen Fisher and the Facilitating Leadership Team (FLT) met to reflect on the actions that were taken in the last 18 months in order to reshape their organization. From the beginning, the FLT had been transparent with the 800 employees in the organization, informing them that they were facing serious losses. They shared not only identified issues, but their deep faith in the EILEEN FISHER collaborative culture a faith that was reflected in their first step to planning. Turning to the employees, they had asked, What should we do? Teams throughout the company figured out new ways of working and recaptured EILEEN FISHER's profit. Reflecting on the reshaping of EILEEN FISHER and the many actions taken, the FLT team wondered if the creation of the new normal was sound and sustainable for the future. Students must evaluate the effectiveness of EILEEN FISHER's leadership system and determine whether the company can survive the economic downturn while remaining true to the company's core values.

The case is a field-research case and was funded as part of a sabbatical to study leadership at EILEEN FISHER Inc. The primary goal of the long-term project was to research and write cases on socially minded women leaders through an inclusive conceptual lens. Extensive planning with the Chief Culture Officer at EILEEN FISHER resulted in an 18-month deep dive with over 40 in-depth interviews, extensive observation of many different teams and meetings particularly the monthly Leadership Forums, thorough review of internal communications as well as review of other secondary research.

This case was written for advanced undergraduate or graduate organizational management, retail management and strategic change students. The case is best taught later in the course where students are asked to connect various leadership or strategic change theories with organizations and outcomes. The theoretical readings are more suited for advanced leadership students and are a springboard for in-depth analysis and further assignments. The case demonstrates the power of a values-based organization and how this values-based leadership style can be used to reshape an organization. This case can also be used for a retail management course to look at a values-based organization in the retailing industry. Most retailers in the industry have traditional hierarchical organizations; this case shows that there are alternative business models and newer leadership frameworks that explain EILEEN FISHER's management. Retailers are also impacted by every downturn in the economy and challenge to consumer confidence. This case shows how a retail organization can reshape itself with a new value proposition as a result of a downturn in the economy. It also demonstrates how employees can take action and redefine an organization.

This study aims to investigate the cross-sectional reshaping in transitioning/starting rectangular jets of aspect ratio 2 under various inlet perturbation conditions at the Reynolds number of Re = UD_h/v = 17,750.

Large eddy simulation results compared with the phase-locked particle image velocimetry data exhibit the cross-sectional jet deformations from rectangular to rounder shapes. Inflow velocity oscillations are introduced at the fundamental frequency associated with the Kelvin–Helmholtz instability characterized by the spectral analysis of the hotwire data and the linear stability predictions.

The initially rectangular cross-section of the jet reshapes into the rounder geometries with increased downstream distance while the edges of the jet become distorted due to the shear layer instability more significantly observed near the high curvature corners. The different expansion rates in the longer and shorter edges of the jet and the consequent cross-sectional reshaping are found to be sensitive to small levels of random inlet perturbations. In addition, introducing controlled sinusoidal oscillations results in the formation of more organized trailing shear layer where the stronger vortex rings go through the curvature-induced deformations.

Spatio-temporal study of vortex dynamics in transitioning rectangular jets reveals important information about the effect of the controlled jet forcing on local entrainment. Dynamics of the leading vortex dominates the entrainment in transitioning jets which are commonly used in practical applications. Near-field entrainment is also promoted proportional to the amplitude of the controlled inlet oscillations within the trailing vortex rings.

Labor unions play a key role in combating inequality. Recent research focuses on unions' ability to shape “moral economies” that make greater inequality socially inappropriate. But this research largely hypothesizes moral economy pathways for combating inequality, rather than showing them in action. Through a case study of the 2018 teachers' strike wave, we identify mechanisms that allow unions to shape moral economies. Based on analysis of in-depth interviews with key strike leaders, social media discussion groups, and contemporaneous media coverage, we find that the interaction of sustained mass disruption and worker–organizer intervention were the key mechanisms that allowed the teachers and their unions to reshape moral economies. Externally, the strikes created a social and political crisis to which political elites had to respond, while tying the teachers' struggles to broader community issues, galvanizing public support for the strikes. As disruptions escalated, the teachers' experience of collective action created a positive feedback effect, reshaping workers' understanding of what they wanted, what they deserved, and what they could win. The 2018 teachers' strike is analytically useful because it managed to reshape norms and expectations around educational and economic inequality rapidly, on a large scale.

The purpose of this paper is to advance the understanding of the “globalisation” of management control systems (MCSs) by investigating whether and why budget control structures established in German headquarters (HQs) are transferred to their Chinese subsidiaries and whether and why these structures are (not) used as intended by the HQs.

The research is based on a field study comprising 23 multinational companies (MNCs). Following a dyadic research design, representatives of the German HQs and Chinese subsidiaries were interviewed. Data were collected during 58 semi-structured interviews with 78 management accountants and managers. Based on cross-case analyses, commonalities and differences were identified that provide insights into contextual influences that shape the way, in which global MCSs are de facto used at the subsidiary level.

The study provides evidence for different receptions at the subsidiary level. While the budget control structures established in the German HQs guide managerial decision-making in some cases, they get modified or even rejected in others. The findings suggest that these receptions are particularly contingent on the perceived utility of budget control structures among the locals, which is interrelated with the perceived predictability of future developments. In particular, the findings suggest that HQs may impact the paths of travel, given that an ex ante adjustment of global budget control structures may reinforce the reproduction of practices at the local level. The decision to adjust the structures is contingent on organisational characteristics.

The paper encourages further research on the contextual influences that impact how MCSs established at the HQ level are used at the subsidiary level. The paper focuses primarily on environmental peculiarities, which are potentially less important for management control devices other than budget control. Thus, the generalisability of the findings of this paper to other management control devices may be limited.

The findings suggest that MNCs should consider how foreign employees receive global MCSs established at the HQ level and take the locals’ perception of the utility of structures into account. Adjusting global structures without undermining them may reinforce their reproduction at the local level.

Based on a field study approach, the paper provides the first cross-case analysis that sheds light on the contextual influences on the ways, in which global budget control structures are used in foreign subsidiaries. Moreover, the simultaneous consideration of the HQ and subsidiary levels allows for an exploration of the complex interplay between actions and perceptions at the different levels. Eventually, the paper provides first evidence on the globalisation of management control structures within a setting with considerable economic, political and cultural disparities. The paper encourages and serves as a point of departure for further research culminating in a framework comprising important drivers of the globalisation of MCSs at different levels (e.g. environmental, organisational, individual).

This paper aims to take International SPOrt (ISPO) as a typical case to study how exhibition organizers can reshape their relationship with users through business model innovation to answer the question that how enterprises can help the exhibition industry to upgrade and develop through business model innovation in the internet environment.

Faced with the development of internet technology, the impact of online platforms, the relationship between exhibition organizers and their customers are facing unprecedented challenges. On the basis of the literature review, this study analyzed the innovation of exhibitors’ business model from three modules: value proposition, revenue logic and cost base and how to reshape their interaction with users through innovation. This study systematically analyzed the innovation of the ISPO business model and the process of reshaping its relationship with users and dynamic interaction with a single case study method.

The main conclusions are as follows: the starting point of reshaping the relationship between exhibition organizer and users in the internet era is to re-understand the needs of customers, the key point of reshaping the relationship is to further cultivate the industrial value and the sustainability of the relationship lies in the customer life cycle management.

From the perspective of exhibition organizers filling the gap of case study in the field of the exhibition. In the area of the exhibition, previous studies rarely started from the perspective of exhibition organizers, but, this paper discusses the interaction between exhibition organizers, exhibitors and visitors from this perspective in this study.

By observing facts of the “reversal of agglomeration” of Chinese enterprises during the period of rapid Internet development and using a new economic geography model combined with the data of the real estate sector, this paper deduces the influence of the “reshaping mechanisms” of the Internet on China's economic geography based on the “gravitation mechanism” of the Internet that affects the enterprises and the “amplification mechanism” of the Internet that amplifies the dispersion force of house prices.

In the empirical aspect, the dynamic spatial panel data model is used to test the micromechanisms of the impact of the Internet on enterprises' choice of location and the instrumental variable method is used to verify the macro effects of the Internet in reshaping economic geography.

It is found that in the era of the network economy, the Internet has become a source of regional competitive advantage and is extremely attractive to enterprises. The rapidly rising house price has greatly increased the congestion cost and has become the force behind the dispersion of enterprises. China's infrastructure miracle has closed the access gap which gives full play to network externalities and promotes the movement of enterprises from areas with high house prices to areas with low house prices.

The Internet is amplifying the dispersion force of congestion costs manifested as house prices and is reshaping China's economic geography. This paper further proposes policy suggestions such as taking the Internet economy as the new momentum of China's economic development and implementing the strategy of regional coordinated development.

This study aims to explore how social support has reshaped the care of older adults living alone in northeast Thailand during the COVID-19 pandemic.

This study used a qualitative method using a narrative gerontological perspective with a descriptive design. Purposive sampling was conducted from 20 in-depth narrative interviews between November 2021 and February 2022 in Maha Sarakham province, northeast Thailand. Data transcriptions were performed using a narrative analytical process.

The in-depth narrative interviews indicated that older adults living alone during the coronavirus pandemic valued a comfortable life, a sense of place, favourable living arrangements, self-reliance, life goals and meaningful life. The gerontological analysis showed that social support for older adults living alone included a social safety net, networking, supporting needs, physical care and mental health responses to the COVID-19 pandemic.

To the best of the authors’ knowledge, this is the first qualitative narrative gerontological study to explore how social support reshaped the care of older adults living alone during the COVID-19 pandemic in northeast Thailand.

The purpose of this paper is to illuminate how supplier evaluation practices are linked to supplier performance improvements. Specifically, the paper investigates how performance information travelling between the evaluating buyer and the evaluated suppliers is shaped and reshaped in the evaluation process.

The paper relies on a multiple, longitudinal case research methodology. The two cases show two companies' efforts in designing, implementing, and using supplier evaluation in order to improve supplier performance.

The findings show how the dynamics of representing, reducing, amplifying, dampening, and directing shape and reshape supplier evaluation information. In both companies, evaluation practices were defined, redefined, and re‐directed by the involved actors' perception and decision making, as well as organisational structures, IT systems, and available data sources.

The identified factors and dynamics could be empirically tested on larger samples to increase generalisability.

The results provide insights into how an evaluating buyer may analyse and control supplier evaluation processes thereby improving their effects. Managers must know how performance information is altered before reaching key supplier actors in order to optimise supplier performance.

Current studies on supplier evaluation practices are limited in their focus on design, implementation, or use. This paper explores all three phases empirically, and proposes a set of dynamics to better understand and control the often taken for granted link between intentions and outcome of such practices. In relation to future research, the authors propose a more holistic direction, which will take the entire supplier evaluation process as its unit of analysis.