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This paper aims to assess whether the current eResearch Knowledge Centre’s (eRKC) research support practices align with researchers’ requirements for achieving their research objectives. The study’s objectives were to assess the current eRKC research support services and to determine which are adequate and which are not in supporting the Human Sciences Research Council (HSRC) researchers.

This study uses interviews as part of the qualitative approach. The researcher chose to use interviews, as some aspects warranted further explanation during the interview. The interviews were scheduled using Zoom’s scheduling assistant. The interviews were semi-structured, guided by a flexible interview procedure and supplemented by follow-up questions, probes and comments. The research life cycle questions guided the interviews. The data obtained were coded and transcribed using MS Excel. The interview data were analysed, using NVivo, according to the themes identified in the research questions and aligned with the theory behind the study. Pre-determined codes were created in line with the six stages of the research life cycle and applied to group the data and extract meaning from each category. Interviewee responses were assigned to groups in line with the stages of the research life cycle.

The current eRKC research support services are aligned with the needs of HSRC researchers and highlight services that could be expanded or promoted more effectively to HSRC researchers. It proposes a new service, data analysis, and suggests that the eRKC could play a more prominent role in research impact, research data management and fostering collaboration with HSRC research divisions.

This study is limited to assessing the eRKC’s support practices at the HSRC in Pretoria, South Africa. A more comprehensive study is needed for HSRC research services, capabilities and capacity.

Assessment of eRKC followed a comprehensive interviewee schedule that followed Raju and Schoombee’s research life cycle model.

Zoom’s scheduling assistant may have generated Zoom fatigue and reduced productivity. Technical issues, losing time, communication gaps and distant time zones may have affected face-to-face interaction.

eRKC research support practices are rare in South Africa and most parts of the world. This study bridges the gap between theory and practice in assessing eRKC research support practices.

This paper aims at understanding the current situation of research support services offered by academic libraries in world-leading universities and providing useful implications and insights for other academic libraries.

Of the top 100 universities listed in the QS World University Rankings in 2017, 76 libraries were selected as samples and a website investigation was conducted to explore the research support services. The statistical method and visualization software was used to generalize the key services, and the text analysis and case analysis were applied to reveal the corresponding implementation.

Research support service has become one of the significant services of academic libraries in the context of e-research and data-intensive research. The research support services can be generally divided into seven aspects, as follows: research data management (62, 81.58 per cent), open access (64, 84.21 per cent), scholarly publishing (59, 77.63 per cent), research impact measurement (32, 42.11 per cent), research guides (47, 61.84 per cent), research consultation (59, 77.63 per cent) and research tools recommendation (38, 50.00 per cent).

This paper makes a comprehensive investigation of research support services in academic libraries of top-ranking universities worldwide. The findings will help academic libraries improve research support services; thus, advancing the work of researchers and promoting scientific discovery.

How academic libraries support the research of their parent institutions has changed as a result of forces such as changing scholarly communication practices, technological developments, reduced purchasing power and changes in academic culture. The purpose of this paper is to examine the professional and educational implications of current and emerging research support environments for academic libraries, particularly with regard to research data management and bibliometrics and discuss how do professionals and educators “make space” as new service demands arise?

The present paper uses data from a recent survey of research support provision by academic libraries in Australia, New Zealand, the UK and Ireland, (authors 2013), and provides additional in depth analysis of the textual responses to extend the analysis in the light of forces for change in higher education. The original online questionnaire surveyed current and planned research support in academic libraries, and constraints or support needs related to service developments. It was distributed to 219 institutions in Australia, New Zealand, the UK, and Ireland, and obtained 140 valid responses (response rate of 63.9 percent). Results were analyzed using descriptive statistics with thematic categorization and coding for the textual responses.

Most academic libraries surveyed are already providing or planning services in the focal areas of bibliometrics and data management. There was also increasing demand for other research support services, not the focus of the study, such as eresearch support, journal publishing platforms, and grant writing support. The authors found that while many academic libraries perceive increasing research support services as a “huge opportunity” they were constrained by gaps in staff skills, knowledge, and confidence and resourcing issues. With regard to staff education and training, it was reported they require a broader understanding of the changing research and scholarly landscape, the research cultures of different disciplines, and technological change. There was a near-universal support for development of more comprehensive, specialized, LIS education to prepare professionals for broader research support roles.

This further analysis of the implications of our survey in relation to influences such as economics, academic culture, technology, raises questions for both educators and practitioners about the future direction of the profession and how the authors collectively “make space” as new potential services arise.

This paper aims to outline principal implications for institutions, particularly universities, in supporting the increasingly complex tools which are used in the data lifecycle.

The discussion paper draws upon the experience of authors in this domain at the institutional, national and international levels.

Support for research tools by universities has high-level implications, ranging from financial, strategic and compliance through to capacity, capability and connectivity. The large number of existing tools highlights the need to evaluate them against standardised checklists to determine suitability and levels of resources required for support. Librarians and other information professionals need to expand their current support for research tools beyond the discovery phase to the entire data lifecycle.

Universities can use this paper to assess their maturity in supporting tools in the data lifecycle. Librarians, in particular, can broaden their knowledge of the various categories of tools which support specific aspects of that lifecycle.

While much attention is currently being focused on supporting researchers with their data management requirements, there is a general lack of literature on how to support tools as a critical element in enhancing research outcomes.

Research support services (RSS) is an emerging and popular area in university libraries, whose increasing importance has been well documented since the early 2010s. This study aims to identify the status of RSS provided in the university libraries of Pakistan and to compare the results with relevant international studies. The research also reports on the perception of librarians regarding the application of RSS in Pakistani university libraries.

A quantitative survey was conducted of the chief librarians/head librarians working in the 175 university libraries of Pakistan. A structured questionnaire was designed and pre-tested with national and international research experts, faculty members and library professionals. SPSS was used to calculate descriptive statistics. Results of the study were compared with previous literature from an international perspective.

Results of the study indicated that most of the university libraries are providing basic RSS and that they have good collections of both general and subject-specific works to meet the needs of researchers. Most respondents not only were interested in providing RSS but also emphasized that libraries should upgrade their collection to meet researchers’ requirements. However, results of the study also indicated that there was noticeably less support for both the more advanced and newer research support services.

Because the delivery of RSS enables libraries to help meet a university’s strategic research goals, the findings will be of interest to university library and information science executives, policymakers and administration. The suggested recommendations highlight those service areas which are most in need of improvement.

This research provides an updated perspective on the delivery of research support services by university libraries in Pakistan.

The purpose of this paper is to describe the evolution to date and future directions in research data policy, infrastructure, skills development and advisory services in an Australian university, with a focus on the role of librarians.

The authors have been involved in the development of research data services at Griffith, and the case study presents observations and reflections arising from their first-hand experiences.

Griffith University’s organisational structure and “whole-of-enterprise” approach has facilitated service development to support research data. Fostering strong national partnerships has also accelerated development of institutional capability. Policies and strategies are supported by pragmatic best practice guidelines aimed directly at researchers. Iterative software development and a commitment to well-supported enterprise infrastructure enable the provision of a range of data management solutions. Training programs, repository support and data planning services are still relatively immature. Griffith recognises that information services staff (including librarians) will need more opportunities to develop knowledge and skills to support these services as they evolve.

This case study provides examples of library-led and library-supported activities that could be used for comparative purposes by other libraries. At the same time, it provides a critical perspective by contrasting areas of good practice within the University with those of less satisfactory progress. While other institutions may have different constraints or opportunities, some of the major concepts within this paper may prove useful to advance the development of research data capability and capacity across the library profession.

This paper aims to present recently published resources on information literacy and library instruction providing an introductory overview and a selected annotated bibliography of publications covering all library types.

This paper introduces and annotates English-language periodical articles, monographs, dissertations and other materials on library instruction and information literacy published in 2016.

The paper provides information about each source, describes the characteristics of current scholarship and highlights sources that contain unique or significant scholarly contributions.

The information may be used by librarians and interested parties as a quick reference to literature on library instruction and information literacy.

The purpose of this study was to investigate the various innovative support strategies rendered by academic libraries in support of e-learning in Zimbabwean universities. This was necessitated by the change in nature of learning and services provision in universities as a result of COVID-19. Despite the crisis caused by the pandemic, users of libraries still expect services to answer their information needs.

A quantitative study was done to unpack the role of digital library services in supporting e-learning in universities in Zimbabwe. An online questionnaire was developed using survey monkey and distributed to 50 professional librarians in both private and state universities in Zimbabwe. A total of 34 librarians responded to the questionnaire and the data was analysed and presented thematically. Data were presented using descriptive statistics in the form of figures.

The findings revealed that academic libraries play an important role in supporting e-learning in higher education institutions by providing electronic information resources, which are key in research, learning and teaching. The libraries provide a one-stop shop for accessing electronic resources through the digital library. Patrons have benefitted by accessing and using digital library services during the COVID-19 lockdown period. It was also discovered that libraries should ensure that they are prepared to always offer their services despite the closure of physical buildings because of the pandemic.

The study used an online questionnaire only as the data collection instrument, as it was the most suitable one to get data from librarians working from home and also because of the COVID-19 health guidance such as maintaining social distance. The other methods were not used because of financial constraints.

This research showed the importance of digital services in e-learning environments, especially in developing countries. The work revealed how university librarians in Zimbabwe are coming up with practical solutions in supporting e-learning in times of crisis. The research therefore becomes handy for higher education institutions and authorities in crafting e-learning frameworks and positioning academic libraries at the centre of teaching, learning and research activities.

This paper provides useful insights into how libraries can support learning especially during a pandemic. The paper details how libraries support communities by offering correct and reliable information from scholarly information sources. It also chronicles how libraries play an important part in the support of researchers in higher institutions in the fight against COVID-19.

To the best of authors’ knowledge, this research is one of the first done in Zimbabwe on strategies that libraries are using in the COVID-19 era to support e-learning. The findings presented in this study are helpful for higher and tertiary education authorities and other policymakers in improving e-learning and digital libraries.

The purpose of this project was to develop research support services that address local and external research data management (RDM) support drivers within the existing organizational culture at the University of Florida. The goal was to prompt organization change to support a campus-wide electronic lab notebook.

This project used a mixed-methods research approach to cultivate an organizational change program that support technological infrastructure to benefit researchers. The mixed-methods research involved participation action research integrated with a stakeholder approach.

The development of the grant proposal which was unfunded led to development of continued project goals. This project confirmed the development for support for an institution-wide electronic research notebook (ERN) solution requires adherence to the summary of five key actions for developing RDM services. Failure to complete all of the key actions engenders fragmentation culture.

This project includes implications for institutions to develop grant proposals with integrated budgets for research support services of funded projects; and to use the summary of key actions for developing RDM services articulated by Jones et al. (2013) in “How to Develop RDM Services – a guide for HEIs.” Both are need to support findable, accessible, interoperable and reusable data for researchers.

This project has practical implications for higher education institutions interested in leveraging socio-technical processes to advance the role of libraries as collaborator, partner and stakeholder in developing institution-wide adoption, support and training for ERN as a research support service to RDM.

This paper contributes to the body of developing literature on ERN as support services to RDM lead by academic research libraries.

This project contributed to the change in organization culture resulting in the successful collaboration between the Research Office and College of Medicine to support an institution-wide ERN technological infrastructure for one year as a pilot at a large academic research institution in the southeast USA.

Implementing peer-to-peer learning models within an academic library environment presents several benefits and challenges. This study explores the effectiveness of integrating peer-assisted learning in research services and considers the impact on those providing support and those seeking assistance. A more comprehensive understanding of peer education approaches in research support services will benefit academic libraries interested in incorporating this model.

This article showcases case study data from the reference and instruction peer-led learning programs at California State University Fullerton's Pollak Library, incorporating library interns and student assistants trained to provide front line research support to fellow students from 2019 to 2022. Feedback was collected across the learning experience from student facilitators, patrons assisted and participating library supervisors.

Project data demonstrates that incorporating students in traditional academic library research services nurtures experiential learning and serves as an effective high-impact practice. Additionally, peer-led programs contribute to a helpful, welcoming atmosphere for library users and help connect libraries to the communities they serve.

Exploring survey data and student reflections, this combined study highlights advantages and implications of incorporating peer learning programs in research services in both formal and informal instruction environments. Results also reveal promising methods for recruitment, training and sustainable program development for libraries considering this approach.