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Chun Kit Lok

Smart card-based E-payment systems are receiving increasing attention as the number of implementations is witnessed on the rise globally. Understanding of user adoption…

Abstract

Smart card-based E-payment systems are receiving increasing attention as the number of implementations is witnessed on the rise globally. Understanding of user adoption behavior of E-payment systems that employ smart card technology becomes a research area that is of particular value and interest to both IS researchers and professionals. However, research interest focuses mostly on why a smart card-based E-payment system results in a failure or how the system could have grown into a success. This signals the fact that researchers have not had much opportunity to critically review a smart card-based E-payment system that has gained wide support and overcome the hurdle of critical mass adoption. The Octopus in Hong Kong has provided a rare opportunity for investigating smart card-based E-payment system because of its unprecedented success. This research seeks to thoroughly analyze the Octopus from technology adoption behavior perspectives.

Cultural impacts on adoption behavior are one of the key areas that this research posits to investigate. Since the present research is conducted in Hong Kong where a majority of population is Chinese ethnicity and yet is westernized in a number of aspects, assuming that users in Hong Kong are characterized by eastern or western culture is less useful. Explicit cultural characteristics at individual level are tapped into here instead of applying generalization of cultural beliefs to users to more accurately reflect cultural bias. In this vein, the technology acceptance model (TAM) is adapted, extended, and tested for its applicability cross-culturally in Hong Kong on the Octopus. Four cultural dimensions developed by Hofstede are included in this study, namely uncertainty avoidance, masculinity, individualism, and Confucian Dynamism (long-term orientation), to explore their influence on usage behavior through the mediation of perceived usefulness.

TAM is also integrated with the innovation diffusion theory (IDT) to borrow two constructs in relation to innovative characteristics, namely relative advantage and compatibility, in order to enhance the explanatory power of the proposed research model. Besides, the normative accountability of the research model is strengthened by embracing two social influences, namely subjective norm and image. As the last antecedent to perceived usefulness, prior experience serves to bring in the time variation factor to allow level of prior experience to exert both direct and moderating effects on perceived usefulness.

The resulting research model is analyzed by partial least squares (PLS)-based Structural Equation Modeling (SEM) approach. The research findings reveal that all cultural dimensions demonstrate direct effect on perceived usefulness though the influence of uncertainty avoidance is found marginally significant. Other constructs on innovative characteristics and social influences are validated to be significant as hypothesized. Prior experience does indeed significantly moderate the two influences that perceived usefulness receives from relative advantage and compatibility, respectively. The research model has demonstrated convincing explanatory power and so may be employed for further studies in other contexts. In particular, cultural effects play a key role in contributing to the uniqueness of the model, enabling it to be an effective tool to help critically understand increasingly internationalized IS system development and implementation efforts. This research also suggests several practical implications in view of the findings that could better inform managerial decisions for designing, implementing, or promoting smart card-based E-payment system.

Details

E-services Adoption: Processes by Firms in Developing Nations
Type: Book
ISBN: 978-1-78560-709-7

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Article

Angel J. Salazar

Knowledge management has increasingly been regarded as an important research theme in information systems studies, with a substantial accumulated stock of empirical…

Abstract

Knowledge management has increasingly been regarded as an important research theme in information systems studies, with a substantial accumulated stock of empirical research. The purpose of this paper is to compare and contrast theoretical and methodological approaches to knowledge management in extant information systems studies. In so doing, the author builds a new typology and discusses relevant research questions and fundamental ontological and epistemological assumptions about the nature and study of social sciences, and the nature and scope of organizational knowledge. Previous typologies have tangled together basic assumptions about the nature and study of social sciences and the “transformative” nature and scope of organizational knowledge. The present typology acknowledges that these two dimensions need to be untangled to be able to discriminate and analyze fundamental assumptions that researchers, explicitly or implicitly, adopt in the study of knowledge management and information systems in organizations. This distinction is necessary because the implementation and use of information systems has the potential to enhance, or hinder, the transformative attributes or characteristics of organizational processes. This new typology is used to conceptualize, categorize, and criticize a sample of selected research articles, and to suggest new directions for research.

Details

Management Research: Journal of the Iberoamerican Academy of Management, vol. 5 no. 3
Type: Research Article
ISSN: 1536-5433

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Article

Chariya Nonthakarn and Vilas Wuwongse

The purpose of this paper is to design an application profile that will enable interoperability among research management systems, support research collaboration, and…

Abstract

Purpose

The purpose of this paper is to design an application profile that will enable interoperability among research management systems, support research collaboration, and facilitate the management of research information.

Design/methodology/approach

The approach is based on the Singapore Framework for Dublin Core Application Profile, a framework for designing metadata schemas for maximum interoperability. The application profile is built from gathering stakeholders’ requirements in research community and integrates four types of research information, i.e., information on researchers, research projects, research outputs, and research reports, which benefits researchers, research managers, and funding agencies.

Findings

The resultant application profile is evaluated against widely used similar metadata schemas and requirements; and is found to be more comprehensive than the existing schemas and meets the collected requirements. Furthermore, the application profile is deployed with a prototype of research management system and is found works appropriately.

Practical implications

The designed application profile has implications for further development of research management systems that would lead to the enhancement of research collaboration and the efficiency of research information management.

Originality/value

The proposed application profile covers information entire the research development lifecycle. Both schema and information can be represented in Resource Description Framework format for reusing purpose and linking with other information. This enables users to share research information, co-operate with others, funding agencies and the community at large, thereby allowing a research management system to increase collaboration and the efficiency of research management. Furthermore, researchers and research information can be linked by means of Linked Open Data technology.

Details

Program, vol. 49 no. 3
Type: Research Article
ISSN: 0033-0337

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Article

Daniel Beverungen, Dennis Kundisch and Nancy Wünderlich

The purpose of this paper is to identify strategic options and challenges that arise when an industrial firm moves from providing smart service toward providing a platform.

Abstract

Purpose

The purpose of this paper is to identify strategic options and challenges that arise when an industrial firm moves from providing smart service toward providing a platform.

Design/methodology/approach

This conceptual study takes on a multidisciplinary research perspective that integrates concepts, theories and insights from service management and marketing, information systems and platform economics.

Findings

The paper outlines three platform types – smart data platform, smart product platform and matching platform – as strategic options for firms that wish to evolve from smart service providers to platform providers.

Research limitations/implications

Investigating smart service platforms calls for launching interdisciplinary research initiatives. Promising research avenues are outlined to span boundaries that separate different research disciplines today.

Practical implications

Managing a successful transition from providing smart service toward providing a platform requires making significant investments in IT, platform-related capabilities and skills, as well as implement new approaches toward relationship management and brand-building.

Originality/value

The findings described in this paper are valuable to researchers in multiple disciplines seeking to develop and to justify theory related to platforms in industrial scenarios.

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Article

Gwo Yang Tsai, Tsuang Kuo and Li-Chen Lin

The purpose of this paper is to explore the satisfaction level of government employees toward the e-government information platform system in Taiwan to better understand…

Abstract

Purpose

The purpose of this paper is to explore the satisfaction level of government employees toward the e-government information platform system in Taiwan to better understand the effectiveness of such systems. Furthermore, this paper aimed to investigate the moderating effects of management maturity on quality management and user satisfaction.

Design/methodology/approach

This study examined the questionnaire via a pretest, and then 174 formal questionnaires were obtained from people who had used the focal information platform system.

Findings

The results show that management maturity has a high, positive moderating effect on service quality (SQ), a medium moderating effect on system quality (SysQ), and a low, negative moderating effect on information quality (IQ).

Research limitations/implications

One limitation of this study is that the survey was conducted at one public agency in Taiwan. Therefore, a suggestion for further research is to focus on both public and private corporations, as well as government agencies.

Practical implications

This study built a moderating model for 3Q and management maturity, in order to provide quality management directions, especially with regard to information management, system establishment, and service management.

Originality/value

Management maturity is a vital, albeit long neglected, determinant for the success of the adoption of e-government information systems (ISs). Such ISs serve only as a tool, and it is those who operate the systems that put their functions into full play. Given this, management maturity is likely to be the key to the successful operation of ISs.

Details

Journal of Organizational Change Management, vol. 30 no. 7
Type: Research Article
ISSN: 0953-4814

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Article

Marcello Mariani, Stefano Bresciani and Giovanni Battista Dagnino

The purpose of this study is twofold. First, this study elaborates an integrative conceptual framework of tourism destination competitive productivity (TDCP) by blending…

Abstract

Purpose

The purpose of this study is twofold. First, this study elaborates an integrative conceptual framework of tourism destination competitive productivity (TDCP) by blending established destination competitiveness frameworks, the competitive productivity (CP) framework and studies pertaining to big data and big data analytics (BDA) within destination management information systems and smart tourism destinations. Second, this study examines the drivers of TDCP in the context of the ongoing 4th industrial revolution by conceptualizing the destination business intelligence unit (DBIU) as a platform able to create sustained destination business intelligence under the guise of BDA, useful to support destination managers to achieve the tourism destination’s economic objectives.

Design/methodology/approach

In this work, the authors leverage both extant literature (under the guise of research on CP, tourism destination competitiveness [TDC] and destination management information systems) and empirical work (in the form of interviews and field work involving destination managers and chief executive officers of destination management organizations and convention bureaus, as well as secondary data) to elaborate, develop and present an integrative conceptual framework of TDCP.

Findings

The integrative conceptual framework of TDCP elaborated has been found helpful by a number of destination managers trying to understand how to effectively and efficiently manage and market a tourism destination in today’s fast-paced, digital and hypercompetitive environment. While DBIUs are at different stages of implementation, often as part of broader smart destination initiatives, it appears that they are increasingly fulfilling the purpose of creating sustained destination business intelligence by means of BDA to help tourism destinations achieve their economic goals.

Research limitations/implications

This work bears several practical implications for tourism policymakers, destination managers and marketers, technology developers, as well as tourism and hospitality firms and practitioners. Tourism policymakers could embed TDCP into tourism and economic policies, and destination managers and marketers might build and make use of platforms such as the proposed DBIU. Technology developers need to understand that designing destination management information systems in general and more specifically DBIUs requires an in-depth analysis of the stakeholders that are going to contribute, share, control and use BDA.

Originality/value

To the best of the authors’ knowledge, this study constitutes the first attempt to integrate the CP, TDC and destination management information systems research streams to elaborate an integrative conceptual framework of TDCP. Second, the authors contribute to the Industry 4.0 research stream by examining the drivers of tourism destination CP in the context of the ongoing 4th industrial revolution. Third, the authors contribute to the destination management information systems research stream by introducing and conceptualizing the DBIU and the related sustained destination business intelligence.

Details

International Journal of Contemporary Hospitality Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0959-6119

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Article

Joachim Schöpfel, Otmane Azeroual and Gunter Saake

The purpose of this paper is to present empirical evidence on the implementation, acceptance and quality-related aspects of research information systems (RIS) in academic…

Abstract

Purpose

The purpose of this paper is to present empirical evidence on the implementation, acceptance and quality-related aspects of research information systems (RIS) in academic institutions.

Design/methodology/approach

The study is based on a 2018 survey with 160 German universities and research institutions.

Findings

The paper presents recent figures about the implementation of RIS in German academic institutions, including results on the satisfaction, perceived usefulness and ease of use. It contains also information about the perceived data quality and the preferred quality management. RIS acceptance can be achieved only if the highest possible quality of the data is to be ensured. For this reason, the impact of data quality on the technology acceptance model (TAM) is examined, and the relation between the level of data quality and user acceptance of the associated institutional RIS is addressed.

Research limitations/implications

The data provide empirical elements for a better understanding of the role of the data quality for the acceptance of RIS, in the framework of a TAM. The study puts the focus on commercial and open-source solutions while in-house developments have been excluded. Also, mainly because of the small sample size, the data analysis was limited to descriptive statistics.

Practical implications

The results are helpful for the management of RIS projects, to increase acceptance and satisfaction with the system, and for the further development of RIS functionalities.

Originality/value

The number of empirical studies on the implementation and acceptance of RIS is low, and very few address in this context the question of data quality. The study tries to fill the gap.

Details

Data Technologies and Applications, vol. 54 no. 1
Type: Research Article
ISSN: 2514-9288

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Article

Gary Fleischman, Kenton Walker and Eric Johnson

The purpose of this paper is to investigate user versus provider perceptions of management accounting system (MAS) services using the DeLone and McLean information system

Abstract

Purpose

The purpose of this paper is to investigate user versus provider perceptions of management accounting system (MAS) services using the DeLone and McLean information system success model and the theoretical lens of social perception theory.

Design/methodology/approach

Quantitative survey data were collected and analyzed using ordinal regression. Qualitative interview data concerning user‐provider perceptions of MAS service information quality, importance, use, and satisfaction were utilized to corroborate and explain the data analysis.

Findings

The results suggest that there are significant perceptual differences about MAS service quality by users versus providers. For this organization, the paper identifies what these differences are, why they exist, and how organizations may identify and narrow identified gaps.

Research limitations/implications

The paper is based on a case study that may not be generalizable to broader populations. It uses a cross‐sectional, correlational, self‐report survey, therefore is unable to make causal or directional inferences. Future research should assess MAS services in different organizations, industries, and cultures.

Practical implications

The paper is among the first to provide quantitative and qualitative evidence of perceived differences in accounting service quality, approaches to uncovering sources of differences, and steps that organizations may take to improve service quality.

Originality/value

This paper is the first to apply the DeLone and McLean information system success model in the context of MAS service quality. The paper examines perceptions of MAS providers and users to evaluate services and investigates perceptual differences across functions and at different organizational levels.

Details

International Journal of Accounting & Information Management, vol. 18 no. 3
Type: Research Article
ISSN: 1834-7649

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Article

Majid Nabavi, Keith Jeffery and Hamid R. Jamali

– The purpose of this paper is to discuss added value in the context of current research information systems (CRISs) based on metadata enrichment.

Abstract

Purpose

The purpose of this paper is to discuss added value in the context of current research information systems (CRISs) based on metadata enrichment.

Design/methodology/approach

This discussion paper uses literature review as well as analysis of CRISs specifications to discuss added value possibilities.

Findings

Added value of the CRISs is in their integration and interoperability with the same and similar information systems. Since metadata plays key roles in interoperability of information systems, therefore focussing on metadata-related issue can add considerable values to CRISs. Two types of metadata can be distinguished in every CRISs including macro- and micro-metadata. In terms of macro-metadata common European research information format (CERIF) by itself is an added value for CRIS because it draws a complete view of the research landscape including entities and their relations. CERIF metadata structure is designed in such a way that supports micro- and macro-metadata.

Originality/value

There is a lack of literature on adding value to research information systems especially CRIS and particularly how value can be added in CRISs still is an unanswered question. CRIS developers can use this paper as a road map to choose the most valuable strategy for adding value to their systems.

Details

Program, vol. 50 no. 3
Type: Research Article
ISSN: 0033-0337

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Article

J. Art Gowan and Richard G. Mathieu

The literature on software project management is extended into the broader domain of large‐scale IS management by studying enterprise‐wide system upgrade projects. In…

Abstract

Purpose

The literature on software project management is extended into the broader domain of large‐scale IS management by studying enterprise‐wide system upgrade projects. In particular; examines the role that the intervention of project management practices (formal project methodologies and outsourcing) play in large and/or complex IS projects, which result in good project performance.

Design/methodology/approach

A survey instrument was completed by 449 information systems managers about a specific upgrade project. The primary analytical approach used was structural equation modeling (SEM).

Findings

It was found that neither project complexity nor project size are good indicators of meeting a project's target date. Large projects that adopted formal project management practices were more probable to meet the project target date. Projects with a high degree of complexity which involved outsourcing and adopted formal project management practices, were more likely to meet the project target date.

Practical implications

Clearly, the message to managers of IS projects is to establish a project methodology, especially in large, enterprise‐wide projects, and when some degree of outsourcing is required.

Research limitations/implications

Future research should consider additional measures of performance such as cost, end‐user satisfaction and business value.

Originality/value

Much had been written in the literature about how large, complex IT projects have high failure rates. Our study provides conclusive evidence that, the greater the degree of methodology implementation, the greater the chance for meeting the project's target date. Prior to this research, this had not been explicitly shown in the research literature.

Details

Journal of Enterprise Information Management, vol. 18 no. 2
Type: Research Article
ISSN: 1741-0398

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