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This paper seeks to explore how repertory grids can be used to address IT team performance issues. The technique is introduced along with the process of creating and analyzing repertory grid data.

To explore the application of the repertory grid technique to team performance issues. An example focused on eliciting the essential soft skills needed by programmers to effectively interact with IT team members is illustrated.

To researchers, the main benefit of this paper is that it introduces a technique that is easy to use, enables the researcher to easily determine the relationship between constructs, is free from researcher bias, and can be applied to a wide variety of team‐related research studies.

This research presents a means by which human resource managers, hiring personnel, and team leaders can easily determine essential skills needed on the IT teams of the organization, thereby deriving a “wish list” from key IT groups as to the desired non‐technical characteFristics of potential new team members.

Shows how repertory grids can be used to address IT team performance issues.

The repertory grid has been established as a psychological technique for a long time, but the last five years have witnessed increasing interest in organisational applications. Many people have felt that it offers an extremely powerful means to quantify peoples' attitudes, feeling and perceptions; others have seen it as a method enabling them to examine their own ideas and values in far greater depth than previous psychological techniques have allowed. The technique has been used with particular success in management training and development providing many applications including those in selection interviewing, in improving potential assessment schemes, and in evaluating development programmes.

It is now 15 years since the Journal of European Industrial Training published its first monograph on repertory grid technique (Volume 4 Number 2, 1980). Since that time many changes have occurred in both the use and the application of grids. Aims to bring the reader up to date with developments which have taken place in the application and analysis of repertory grid technique. Unlike the initial monograph, places greater emphasis on practicalities of completing a grid and the different types of analysis possible than on the applications of the grid. After encouragement from Roger Bennett, among others, this revised and expanded monograph capitalizes on the collaboration of the original author, Mark Easterby‐Smith, with Richard Thorpe and David Holman. Their combined experience of the theory and use of repertory grid technique updates the original monograph.

The Repertory Grid Technique, a psychological method capable of elucidating both the person‐job match and the job‐person match in employee selection, is presented. Potential applications for RGT Methodology in job analysis and decision making are proposed and practical recommendations for incorporating the technique in organisational recruitment procedures, stressing the potential benefits, are suggested.

The psychological analysis of strategic management issues has gained a great deal of momentum in recent years. Much can be learned by entering the black box of strategic thinking of senior executives and bring new insights on how they see, make sense of, and interpret their everyday strategic experiences. This chapter will focus on a powerful cognitive mapping tool called the Repertory Grid Technique and demonstrate how it has been used in the strategy literature along with how a new and more refined application of the technique can enhance the elicitation of complex strategic cognitions for strategy and Board of Directors research.

This paper aims to explore online consumers’ perceptions of a trustworthy Web site. Specifically, it analyzes which Web site elements and features online buyers identify as online trust cues signaling e-vendor’s trustworthiness.

This study implemented a repertory grid technique to gain insight into the customers’ perceptions of Web site trustworthiness.

The most frequently identified online trust cues belong to the “Layout”, “Easy to Use” and “Sales” categories. This is in contrast with the traditional views that Web elements related to customers’ privacy and security are leading trust cues. In addition, online shoppers confirmed two trends in e-commerce: the role of social media in developing online trust to e-vendors is increasing and online shopping is associated with entertainment.

Rich data collected from 16 participants of this qualitative study present a challenge for generalizability. A caution should be taken in extending findings to the whole population of online shoppers.

This study proves that the repertory grid technique is a useful method for qualitative market research. This method helped to solicit a list of Web site elements and features that online consumers identified as online trust cues. As buyers refer to those cues when deciding to trust or not to trust an e-vendor with the private and confidential information, businesses could use these research findings in designing Web sites that signal trustworthiness to customers.

This study contributes to the research methodology as it extends the use of the repertory grid technique to the study of online trust cues and collection of data online. It is one of a few qualitative studies of online trust cues.

Repertory grid technique is a well‐known and important tool for market research. Frost and Braine (1967) went as far as to say: “In our view, the Repertory Grid represents an approach of such fundamental importance that we regard it as having as much potential in market research as any technique since the invention of the questionnaire”. Grid technique has typically been used for identifying ideal product attributes. This article, however, gives an example of how the method was successfully used to investigate customers' views on a complex concept.

Many criticisms have been made about the ability of traditional evaluation measures to provide genuinely useful information. They rarely tell the trainer anything he does not already know, and investigation of their objectivity suggests that they frequently do little more than reinforce in the trainer's mind the answers he wishes to hear.

Developments in the social neurosciences over the past two decades have rendered problematic the main knowledge elicitation techniques currently in use by strategy researchers, as a basis for revealing actors’ mental representations of strategic knowledge. Extant elicitation techniques were advanced during an era when cognitive scientists and organizational researchers alike were preoccupied with the basic information of processing limitations of decision makers and means of addressing them, predicated on an outmoded conception of strategists as affect-free, cognitive misers. The need to adapt these techniques to enable the investigation of the emotional content and structure of actors’ mental representations is now a pressing priority for the advancement of theory, research, and practice pertaining to several interrelated areas of strategic management, from dynamic capabilities development, to upper echelons theory, to strategic consensus formation. Accordingly, in this chapter, we report the findings of two studies that investigated the feasibility of adapting the repertory grid, a robust method, widely known and well used in strategic management, for this purpose. Study 1 elicited a series of commonly mentioned strategic issues (the elements) from a sample of senior managers similar in composition to the sample recruited to the second study. Study 2 participants evaluated the elements elicited in Study 1 in relation to a series of researcher-supplied bipolar attributes (the constructs), based on the well-known affective circumplex model of human emotions. In line with expectations, a series of vector-based multivariate analyses revealed a number of interesting similarities and variations among participants in terms of the basic structure and emotional salience of the issues under consideration.

The aim of this paper is to highlight the practical utility of using repertory grids with sexual offenders in denial and to demonstrate through a case study how they can be used to bolster both initial assessment and psychological formulation.

The study uses a single case study design and applies a repertory grid methodology, which is underpinned by personal construct psychology, to make sense of the case study. The analysis predominately focuses on the structure of the repertory grid.

The case study appeared to elicit factors that were of clinical utility and which could be used as tentative hypotheses for problem formulation and also seemed to point to an adequate starting point for intervention.

The use of the case study makes generalisation difficult and future research may benefit from more large‐scale research.

Rather than subscribing to fatalist notions of deniers as untreatable, the paper argues that constructive work can be done with this population and that repertory grids can be one way to initially facilitate this process.

Currently “total deniers” are excluded from treatment and are seen as untreatable. It is argued here that this need not be the case and it is demonstrated how repertory grids can inform initial formulation with such offenders. Repertory grids have not been used with deniers before and this is an original feature of this research.