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Article

Timo Gossler, Ioanna Falagara Sigala, Tina Wakolbinger and Renate Buber

The purpose of this paper is to determine best practices of aid agencies for outsourcing logistics to commercial logistics service providers (LSPs) in disaster relief…

Abstract

Purpose

The purpose of this paper is to determine best practices of aid agencies for outsourcing logistics to commercial logistics service providers (LSPs) in disaster relief. Moreover, it evaluates the application of the Delphi method for research in humanitarian logistics.

Design/methodology/approach

The paper is based on a two-round Delphi study with 31 experts from aid agencies and a complementary full-day focus group with 12 experts from aid agencies and LSPs.

Findings

The study revealed 12 best practices for outsourcing logistics in disaster relief and a compilation of more than 100 activities for putting these practices into action. Experts consider a proper balance between efficiency and compliance, a detailed contract and a detailed service request most important. Additionally, the Delphi method was found to be a promising technique for research on humanitarian logistics.

Research limitations/implications

By critically examining the Delphi method, this study establishes the basis for a wider application of the technique in the field of humanitarian logistics. Furthermore, it can help to prioritize future research as the ranking of practices reflects the priorities of practitioners.

Practical implications

The paper provides guidance to practitioners at aid agencies in charge of outsourcing logistics.

Originality/value

This research is one of the first in the field of humanitarian logistics to apply the Delphi method. Moreover, it addresses the lack of literature dealing with approaches for building successful cross-sectoral partnerships.

Details

Journal of Humanitarian Logistics and Supply Chain Management, vol. 9 no. 3
Type: Research Article
ISSN: 2042-6747

Keywords

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Article

Margit Raich

The study seeks to identify basic values and objectives from different bank retailing customers by asking them about their views on topics that deal responsibly with…

Abstract

Purpose

The study seeks to identify basic values and objectives from different bank retailing customers by asking them about their views on topics that deal responsibly with money. Based on their experiences, perceptions and expectations, those values and objectives that are of utmost relevance for them regarding their money life are identified.

Design/methodology/approach

The study is of a qualitative nature, using a total of 60 surveys with open‐ended questions to acquire data that are evaluated by the qualitative rule‐based method GABEK® (GAnzheitliche BEwältigung von Komplexität), a tool for analysing textual qualitative data.

Findings

The results show a holistic picture of people's views concerning money and the role of retail banks. Three main topics are identified: banks' and customers' responsibilities; trustworthiness; and support service. These issues are discussed based on the basic values and objectives discovered in the context of customer relations.

Research limitations/implications

The study adds to the discussion of customer relationship management. A more detailed analysis of the results will bring additional illuminating information concerning the main topics identified. The use of a representative sample would allow a precise comparison of sub‐categories.

Practical implications

Alternative research approaches can be useful in identifying the value systems of customers that can be transformed into a company's strategy and its marketing activities.

Originality/value

In a descriptive account of customers' values and objectives concerning money the study shows how this can help us to gain new insights for the management of continuing customer relationships.

Details

International Journal of Bank Marketing, vol. 26 no. 1
Type: Research Article
ISSN: 0265-2323

Keywords

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Article

Daphna Birenbaum‐Carmeli, Yoram S. Carmeli and Rina Cohen

Provides a comparison of the press coverage of the introduction of IVF in different contexts, giving a vantage point for examining the variability and the…

Abstract

Provides a comparison of the press coverage of the introduction of IVF in different contexts, giving a vantage point for examining the variability and the context‐dependence of the issue. Sheds some light on the cultural‐political‐social problems that the new technology entails. Contrasts the differences between Canada and Israel, showing that both countries endorse modern technology in the field of medidine: in both countries, IVF was imported about the same time and both used the US and Britain as a frame of reference and model rather than local developments. Shows the cultural differences of how each culture embraced the new technology.

Details

International Journal of Sociology and Social Policy, vol. 20 no. 7
Type: Research Article
ISSN: 0144-333X

Keywords

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